Enterprise Feedback Management (EFM) Software is a comprehensive solution designed to collect, analyze, and manage feedback from various stakeholders, including customers, employees, and partners. This software enables organizations to gather insights that drive decision-making and improve overall performance. While EFM software shares some similarities with survey software and experience management tools, these three categories are distinct. Unlike survey products, EFM solutions are tailored for specific business use cases and include features such as Net Promoter Score (NPS) calculations and integrations with CRM systems. EFM tools also offer more comprehensive analysis capabilities, triggers, and post-feedback actions compared to standard survey software. Meanwhile, experience management products enhance the core functionalities of EFM by incorporating features that enable businesses to take closed-loop actions based on the feedback received. EFM software offers you: * Multi-Channel Feedback Collection: EFM software allows feedback to be gathered through various channels such as surveys, polls, interviews, and social media, ensuring a broad range of input. * Real-Time Analytics: The software provides tools for real-time data analysis, enabling organizations to quickly interpret feedback and identify trends or areas needing improvement. * Automated Reporting: Generate reports effortlessly to share insights with stakeholders, helping to inform strategy and operational changes. * Integration Capabilities: EFM solutions can integrate with other business systems (like CRM and ERP), creating a unified view of feedback and customer interactions. * Actionable Insights: The platform translates feedback into actionable recommendations, guiding businesses in enhancing customer satisfaction, employee engagement, and overall service quality. * User-Friendly Interface: Many EFM tools offer intuitive dashboards and user interfaces, making it easy for users to navigate and utilize the software effectively. By leveraging EFM software, organizations can foster a culture of continuous improvement, ensuring they stay responsive to the needs and expectations of their stakeholders.
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Glanceable
glanceable.io
Glanceable is a SaaS app that aggregates and analyzes reviews and comments using NLP, providing tailored analytics from public and internal sources.
Chatter Research
chatterresearch.com
Chatter Research app provides insights in a conversational format to enhance customer and employee engagement and improve experiences.
Asklayer
asklayer.io
Asklayer enables businesses to gather feedback via quick surveys and NPS widgets on websites and through emails, enhancing customer engagement and data analysis.
Segmanta
segmanta.com
Segmanta is an app that helps businesses collect, analyze, and segment customer data for personalized marketing, focusing on privacy and compliance.
SurveyStance
surveystance.com
SurveyStance enables easy customer feedback collection through a feedback kiosk and email surveys, offering a centralized dashboard for data analysis.
piHappiness
pihappiness.com
piHappiness is a feedback management app for creating and analyzing customer surveys, providing real-time insights to enhance customer satisfaction and experience.
Quality Driven Software
qualitydrivensoftware.com
Quality Driven Software provides labor service business owners with a customer survey tool to assist in scaling their operations through data collection.
Merren
merren.io
Merren is a platform for collecting customer feedback through various channels, using conversational surveys, multimedia responses, and real-time data analytics.
TheySaid
theysaid.io
TheySaid offers conversational AI surveys that provide deeper insights, quick launch, interactive engagement, simplified analysis, and automated follow-ups for effective decision-making.
YourCX
yourcx.io
YourCX offers tools for customer experience research and analytics, helping businesses analyze feedback and optimize interactions across online and offline channels.
Real Time Feedback
realtimefeedback.com
The Real Time Feedback app enables real-time feedback collection from customers via QR codes and NFC tags, allowing businesses to address concerns instantly and improve service.
Customer Radar
customerradar.com
Customer Radar helps businesses manage their online reputation by capturing feedback, analyzing customer interactions, and improving service quality.
Embrace
embrace.io
Embrace is a mobile observability platform that helps developers monitor, debug, and optimize applications by providing insights into user interactions and app performance.
Thematic
getthematic.com
Thematic is an AI app that analyzes customer feedback to identify themes and insights, helping businesses improve products and customer experiences.
Playvox
playvox.com
Playvox is a performance optimization tool for customer service agents, enhancing quality management and workforce engagement in contact centers through analytics and integration.
Remesh
remesh.ai
Remesh is a research platform that enables real-time conversations with audiences, using AI to analyze their feedback and provide insights for decision-making.
Voxpopme
voxpopme.com
Voxpopme is a platform for collecting and analyzing video feedback, helping businesses understand customer opinions and improve products based on insights from video responses.
Cloodot
cloodot.com
Cloodot is a customer experience management app that consolidates chats and reviews from multiple platforms for efficient online engagement and reputation management.
Chekkit
chekkit.io
Chekkit is a platform that helps local businesses manage customer feedback, communications, and operations efficiently through automation and integrated tools.
Track.co
track.co
Track.co enables businesses to manage customer experience by monitoring feedback through surveys and providing real-time insights and reports.
SatisMeter
satismeter.com
SatisMeter is a customer feedback tool that enables businesses to measure satisfaction using surveys and gather insights to improve products and services.
Instabug
instabug.com
Instabug offers bug reporting, crash monitoring, in-app feedback, and analytics for mobile apps, assisting developers in enhancing app quality and user experience.
Chattermill
chattermill.com
Chattermill is a customer feedback analytics platform that unifies data from various sources and uses AI to provide actionable insights for improving customer experience.
PropFuel
propfuel.com
PropFuel is a SaaS platform that facilitates member engagement and communication for associations by capturing feedback and organizing thoughtful interactions.
Groopit
groopit.co
Groopit simplifies competitive intelligence sharing and integration across platforms, allowing employees to share insights quickly and access real-time data for informed decision-making.
XEBO.ai
xebo.ai
XEBO.ai is an AI-powered Experience Management app that enhances customer and employee engagement through feedback collection and data analysis.
VirtlX
virtlx.com
VirtlX is a cloud-based SaaS app for businesses to analyze customer sentiment, conduct market research, evaluate employee performance, and manage compliance and training.
userwell
userwell.com
Userwell allows you to collect, analyze, and implement customer feedback to make informed product decisions.
Upzelo
upzelo.com
Upzelo is a loyalty app for subscription businesses that enhances customer retention through rewards, insights, and cancellation management.
TruRating
trurating.com
TruRating collects customer feedback at payment points, providing businesses with real-time insights to improve service and customer satisfaction.
Everywhere
beeverywhere.io
Everywhere analyzes customer feedback from various sources to model outcomes like churn and shopping cart abandonment using machine learning.
Suggest Feature
suggestfeature.com
Suggest Feature is a platform that collects user feedback on product features and bugs, allowing users to suggest and vote on ideas while keeping them informed of updates.
Revisior
revisior.com
Revisior is a Customer Feedback Management app that collects and analyzes customer feedback and NPS, helping businesses improve service and customer retention.
RateIt
rateitapp.com
RateIt is an app that helps businesses track real-time customer feedback to improve customer experiences and inform decisions.
HireData
hiredata.com
HireData is a recruitment automation platform that enables staffing agencies and corporate teams to streamline communication and processes efficiently.
QueueBee
queuebeesolution.com
QueueBee app manages customer journeys by offering solutions for appointment booking, queue management, feedback collection, and support across various industries.
Promoter Ninja
promoter.ninja
Promoter Ninja is an app for businesses to conduct email surveys, measure NPS, gather feedback, and analyze results in multiple languages, with CSV data import and white labeled forms.
Palzin Feedback
palzin.co
Palzin Feedback helps businesses collect, analyze, and manage customer feedback to improve products and make data-driven decisions.
Oktave
oktave.co
Oktave is a platform that collects customer insights through customizable forms and promotes employee well-being and engagement using data analytics.
nps.today
nps.today
The nps.today app helps businesses collect and analyze customer feedback using Net Promoter Score (NPS) surveys to enhance customer loyalty and experience.
Likeik
likeik.com
Likeik is a Spanish tech app that helps customer experience, marketing, and HR teams engage the organization in improving customer experience efficiently.
KePSLA
kepsla.com
KePSLA provides guest intelligence and feedback solutions for the hospitality sector, using AI to enhance personalization and operational efficiency for hotels and OTAs.
JustFeedback
justfeedback.com
JustFeedback is a SaaS platform for managing customer feedback, enabling businesses to collect, analyze, and respond to insights throughout the customer journey.
FloorInsights
nps.floorwalk.in
FloorInsights is an AI tool that measures customer satisfaction metrics like NPS, CSAT, and CES, providing instant feedback and alerts for response.
FellaFeeds
fellafeeds.com
FellaFeeds is a feedback app that collects customer insights via kiosks, tablets, online surveys, and email, helping businesses make informed decisions.
FeedbackRig
feedbackrig.com
FeedbackRig is a cloud-based app for collecting real-time feedback from customers and employees through customizable surveys and data analytics.
eTrusted
etrusted.com
eTrusted is a platform for Experience Management, focused on collecting and analyzing customer and employee feedback to improve experiences across different industries.
e-satisfaction
e-satisfaction.com
The e-satisfaction app collects and analyzes customer feedback to improve satisfaction and drive data-driven business decisions.
Askemo
askemo.nl
Askemo is a platform for employee engagement and customer satisfaction surveys that streamlines feedback collection with short questions and provides real-time insights.
AirVote
air-vote.com
AirVote is an app that allows customers to provide real-time, anonymous feedback via QR codes, helping businesses identify and address service issues quickly.
Zeffi
zef.fi
Zeffi is an app that helps businesses enhance customer experience through easy and intelligent surveys, promoting decision-making and employee satisfaction.
Wiseback
wiseback.com
Wiseback is an AI-powered SaaS platform that helps companies collect feedback and manage customer and employee experiences across multiple channels.
EvaluationsHub
evaluationshub.com
EvaluationsHub automates B2B customer experience evaluations with customizable surveys, analytics, and integration for better retention and insights.
Userfeed
userfeed.io
Userfeed is an app for collecting and managing product feedback through user interactions, helping developers improve product usability and customer engagement.
InputKit
inputkit.io
InputKit is a web-based customer experience management tool that helps businesses collect and analyze customer feedback to improve satisfaction and staff evaluation.
Callexa
callexa.com
Callexa is an app for collecting client feedback via NPS surveys, designed to improve customer service and engagement through quick response to feedback.
Appzi
appzi.com
Appzi is a web-based tool that helps startups and SaaS businesses gather user feedback, report bugs, and suggest improvements through customizable surveys.
Testimonial Tree
testimonialtree.com
Testimonial Tree is an app that helps businesses collect, manage, and showcase customer testimonials to enhance credibility and attract new clients.
Pulse Insights
pulseinsights.com
Pulse Insights helps businesses gather and utilize customer feedback through their digital platforms.
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