ConvoZen.AI
convozen.ai
ConvoZen.AI is an AI tool that analyzes customer interactions to provide insights for improving sales, customer experience, compliance, and operations.
Collab
collab.com
Collab offers cloud-based contact center services to facilitate communication and engagement for businesses, supporting both automation and human interaction.
Voxjar
voxjar.com
Voxjar automates quality assurance for contact center calls using AI, providing evaluations and analytics to improve customer interactions and operational efficiency.
Operata
operata.com
Operata is a cloud contact center platform that monitors call performance, analyzes quality data, and helps diagnose issues to improve operations and agent communication.
Puzzel
puzzel.com
Puzzel is a cloud-based customer experience platform that streamlines interactions across multiple channels, enhancing service delivery for contact centers.
ipSCAPE
ipscape.com
ipSCAPE is an AI-powered contact center app that facilitates omnichannel communication and integrates with various business systems to enhance customer service.
Glia
glia.com
Glia is a platform that integrates voice, digital, and AI for enhanced customer service across various communication channels, improving business interactions and insights.
Observe.AI
observe.ai
Observe.AI analyzes customer conversations in contact centers to enhance service quality and agent performance through insights and automated quality assurance.
Call Criteria
callcriteria.com
Call Criteria provides quality assurance tools for contact centers, including AI-driven evaluations, customized scorecards, and real-time monitoring to improve agent performance.
Abstrakt
abstrakt.ai
Abstrakt is a call center platform that provides real-time guidance for agents, automates quality assurance, and aims to enhance business outcomes.
Gryphon.ai
gryphon.ai
Gryphon.ai offers real-time conversation intelligence and compliance solutions for sales and customer service teams, ensuring compliance while enhancing call quality.
isorobot
isorobot.io
isorobot is an enterprise management system that integrates over 10 modules to ensure organizational compliance with best practices and global standards.
CustomerSure
customersure.com
CustomerSure is a feedback platform that helps businesses collect, analyze, and act on customer insights to improve experience and satisfaction.
CYF
cyf.com
CYF app offers software solutions for quality assurance and improvement in call and contact centers, focusing on technology, affordability, and global reach.
Centrical
centrical.com
Centrical is an AI-driven platform for managing employee performance, offering microlearning, coaching, and gamification to enhance workforce engagement and productivity.
Calabrio
calabrio.com
Calabrio ONE is a cloud-based suite for contact centers that integrates workforce management, quality management, and analytics to optimize agent performance and enhance customer interactions.
C2Perform
c2perform.com
C²Perform is a comprehensive app for contact centers, offering tools for quality assurance, coaching, learning management, and communication to enhance performance and team engagement.
Diabolocom.ai
diabolocom.ai
Diabolocom.ai is a no-code SaaS platform that automates customer feedback analysis and processing using AI and NLP, integrated with CRM solutions like Zendesk.
Capturi
capturi.ai
Capturi is a conversational AI software that analyzes interactions to provide insights, assist agents, and handle routine inquiries for improved customer experience.
QEval
qevalpro.com
QEval is a customizable quality monitoring and performance management software for contact centers, using AI and speech analytics to enhance agent evaluation and coaching.
RSI
telecost.com
RSI is a communication management app that enhances call handling, analytics, and customer experience, integrating with various unified communications platforms.
QualityDesk
qualitydesk.com
QualityDesk is a quality assurance and coaching app for monitoring customer interactions, providing tools for self-assessment, and offering real-time reporting on team performance.
SuccessKPI
successkpi.com
SuccessKPI is a platform that integrates AI and automation to improve customer service and workforce management in contact centers across various industries.
Provana
provana.com
Provana is a SaaS platform that helps organizations manage process-intensive operations, analyze data, ensure compliance, and handle sensitive interactions.
MiaRec
miarec.com
MiaRec provides quality management and conversation intelligence tools for contact centers, offering analytics, integration, and insights to improve customer service and operational efficiency.
Zenarate
zenarate.com
Zenarate is an AI-powered training platform that offers simulations for customer service agents to enhance their skills and improve interaction quality.
Prodigal
prodigaltech.com
Prodigal is an AI software that enhances consumer finance operations by analyzing interactions to optimize strategies and improve compliance and customer experience.
CallMiner
callminer.com
CallMiner uses AI to analyze customer interactions across channels, providing insights for improving service quality, operational efficiency, and customer satisfaction.
contiinex
contiinex.com
Contiinex is a speech AI platform for healthcare and financial services, using speech analytics and voice bots to enhance sales, manage risk, and improve customer retention.
Loris
loris.ai
Loris is an AI-powered platform that analyzes customer interactions to enhance experience, monitor performance, and identify improvement opportunities.
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