Page 6 - Top next4biz Alternatives

Nrby

nrby.com

Nrby is the smarter way for mobile teams to communicate. Created by veterans of field operations with decades of experience, Nrby is designed to be easy and intuitive to use by field personnel, contractors and managers on mobile, tablet, and desktop. The app features powerful Location Intelligence capabilities, providing executives, directors and managers with a comprehensive overview of all projects, their status, tasks, worker safety and more. For more information please visit: https://nrby.com or email [email protected] to learn more.

Quadient

quadient.com

Quadient AP Automation by Beanworks gives accounting teams, from CFOs to AP professionals, the ability to work together from anywhere. With Quadient AP, you can reduce follow-ups, eliminate 83% of data entry with AI-powered data capture, and cut invoice processing costs by 86%. Strengthen AP controls with approval workflows for POs, invoices, and payments that automatically route requests to the right staff members at the right time. With greater control and better visibility across AP, you can reduce risks and hold all departments accountable for following finance processes.

Glassix

glassix.com

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe.

Desku

desku.io

Desku is at the forefront of AI-driven customer support, specializing in solutions designed for E-commerce and SaaS industries. The company aims to transform the customer service sector by focusing on increased efficiency, enhanced user experiences, and enterprise-grade reliability. Offerings by Desku * AI-Powered Automation: Desku's AI-driven chatbots and automation utilities significantly reduce support workload. * Shared Inbox: Desku offers a lightning-fast, user-friendly, AI-enhanced inbox that is optimized for modern support teams. * Knowledge Base: Desku provides an easy-to-create knowledge base to empower customers with self-service options. * Live Chat: Desku's Live Chat feature allows for real-time, seamless communication with customers. Why Businesses Trust Desku * The platform is trusted by over 1000 support agents and 350 businesses. * Desku helps reduce support queries by up to 50%. * The company contributes to lowering support costs by 40%. Integration Capabilities - Desku allows for seamless integration of existing tools to enhance team productivity. The platform supports over 30+ integrated apps and offers custom actions fueled by real-time customer data.

50skills

50skills.com

50skills Journeys is a people process automation platform that streamlines employee journeys and boosts productivity through its innovative, no-code approach. Designed with an intuitive user interface, it makes managing people processes straightforward and efficient. At its core, 50skills Journeys allows managers to map out people processes, creating custom actions and triggers that smoothly guide employees through their journey. This journey is unique for each employee, adapting to their responses and the actions of those contributing to their journey, providing a comprehensive overview of progress in one place. Save energy, time & money by making your people processes automated. Increase retention and productivity with motivating experiences and reduce the risk of oversights.

Workpro

workpro.com

Workpro complaints management software enables you to record, manage and report on all complaints and in one easy-to-use system. Workflow tools guide users through the correct procedure, improving service and productivity, while comprehensive dashboards and reporting functionality improve management visibility and root cause analysis. Workpro comes ready to go with a configurable complaints process including complaint and FOI/SAR case types. Cloud or on-premise hosting available. Workpro is developed by CAS Ltd, an employee-owned technology company. They specialise in case management systems for complaints handling, HR/employee relations cases and other regulated casework. With over 18 years’ experience, their trusted Workpro case management software is used by public and private sector organisations worldwide.

Chat Board

chatboardapp.com

Chat Board is a web app that helps you automate business customers’ communication with artificial intelligence-driven chatbots and a chat system integrated with the most-used platforms. Seamlessly connect OpenAI (ChatGPT) and Google to unlock powerful AI features.

VoiceSpin

voicespin.com

VoiceSpin is a global cloud-based VoIP telephony provider offering call center solutions that enable businesses to effectively manage their inbound and outbound communications with prospects and customers through voice and SMS text messaging. Get international local numbers from 160+ countries and expand your global reach while improving your Call Answer Rates with local caller ID. Empower your sales team to make thousands of outbound calls with an AI auto dialer that connects leads to the best-suited agents based on the probability of making a successful sale. Streamline your inbound call management with features like IVR, call routing, inbound call queues, and queue callbacks to deliver quick and efficient support and improve customer experience. Leverage real-time dashboards and advanced analytics to keep track of the most critical call center metrics and KPIs and make data-informed decisions. Review call recordings to uncover inefficiencies in your processes, assess agent performance, and identify agent knowledge gaps and training opportunities. Automate call quality monitoring with AI speech analytics. Prevent compliance issues with keyword spotting, real-time warnings, and call whispering. Schedule and run bulk SMS campaigns customized to specific audiences, scale your outreach efforts, and drive more customer engagement. Integrate your call center with 50+ leading CRM systems and business apps to automate agent workflows and provide agents with more context for delivering more personalized experiences.

DreamTeam

dreamteam.io

An all-in-one people hub for SMBs to simplify complex people processes with the fastest, most flexible, and limitless HR platform. DreamTeam allows you to regain full control and visibility over incrementing people processes with disjointed data. We liberate your team from overwhelming manual work while fostering HR success, satisfaction, and a thriving company culture with a comprehensive and easy-to-set-up solution to conquer the complexities of HR.

Byteline

byteline.io

Byteline is a comprehensive no-code platform that offers a suite of tools and features to help businesses and individuals streamline their data management and automation needs. * Web Scraping: Byteline provides a managed web scraping service, allowing users to capture data from any website without the need for scripts, extensions, or technical expertise. Users can simply tell Byteline what data they want, and the platform will handle the setup and delivery of the data. * Data Sync: Byteline offers seamless data synchronization capabilities, enabling users to keep their cloud-based applications and databases in sync. It supports 2-way, 1-way, and historical data sync, allowing users to map tables, fields, and apply filters to ensure data consistency across their systems. * Workflow Automation: Byteline's automation feature allows users to configure tasks and workflows that can scale with their business needs. It integrates with a variety of popular apps, such as Salesforce, Mailchimp, Google Calendar, and Slack, enabling users to automate repetitive tasks and streamline their operations. * Data Capture: Byteline provides a range of data capture options, including web scraping, API connectors, and more, allowing users to collect data from various sources. * Ease of Use: Byteline is designed as a no-code platform, making it accessible to users with limited technical skills. It enables businesses and individuals to easily connect their cloud applications, sync data, and build workflows without the need for complex coding or programming knowledge. * Versatility: Byteline caters to the needs of various stakeholders, including business owners, agencies, and operations professionals, by offering a single platform for data sync, workflow automation, and data capture.

CommBox

commbox.io

CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, digital engagement, business automation, conversational AI, and generative AI chatbots. CommBox helps organizations automate their repetitive work, optimize customer journeys, boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape. CommBox empowers support and sales teams to better engage with customers on their preferred messaging communication channels, such as SMS, Messenger, WhatsApp, Google Business Messages, and more, with the only autonomous communications platform. CommBox's 350+ enterprise customers benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. Discover the CommBox experience: visit www.commbox.io

Richpanel

richpanel.com

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. * Self-service portal to automate repetitive questions. * Multi-channel help desk & live chat. * Reply faster with context. * Get sales through live chat. * Comprehensive customer service reports.

Meegle

meegle.com

Meegle is the world’s #1 visualized project management tool powered by the next-gen visual workflow engine. At Meegle, we ensure every process step is interconnected and transparent. With Meegle, you gain a comprehensive view of your projects through intuitive workflow diagrams that illustrate every phase-from high-level plans to detailed tasks. This clarity establishes clear roles and responsibilities while fostering consensus among teams, paving the way for smoother communication and effective collaboration. Moreover, Meegle recognizes that every project is unique. That’s why Meegle offers unparalleled flexibility in configuration and customization. Tailor every aspect of your project from work items to workflows, ensuring that our tool fits your specific needs—whether in software development, retail operations, or hardware development. Our goal at Meegle is to empower teams to explore and continually optimize their workflows and processes, enhancing transparency and driving efficiency. Together, we can transform project management and unlock your team's full potential.

Heyday AI

app.heyday.ai

Heyday is a next-generation live chat solution that combines the power of artificial and human intelligence to deliver the ultimate customer experience by enabling highly personalized customer conversations. Our Conversational AI acts both as a first-line, self-serve customer concierge that helps customers help themselves, and as a nifty virtual assistant that helps boost customer service agents’ efficiency. Heyday’s intuitive agent hub is available on any device, so you can delight customers whether you’re at your desk or on the go. With Heyday you can: * Automate answers to first-line customer service queries, qualify customers and automatically triage more complex questions to escalate them to the right agent * Collaborate with a unified team inbox to deliver a superior customer experience * Create shopping carts on the fly directly inside the chat, thanks to powerful e-commerce integrations * Gather valuable customer insights to enrich your CRM * Create templates or leverage AI-recommended quick replies to boost your efficiency and save time * Retarget customers on a highly personalized level with order tracking notifications, product upsells, customer satisfaction surveys, etc. * Customize your agent notifications so you never miss a beat * And more! Heyday is ushering in a new era of live chat. Download today to give your customer service team AI superpowers.

Zowie

getzowie.com

Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology. * Free analysis of your automation potential | Know what you’re buying! * Free omnichannel inbox | Get savings on tech. * Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level. Use Zowie and… 1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%. 2. Care – enables agents to resolve complex cases and increase CSAT by 12%. 3. Sell – detect buying intent and convert up to 40% more clients.

Snapforce CRM

snapforce.com

Snapforce CRM is a software for small and mid sized business that provides Telephony fucntionality, and the only CRM on the market that provides a Virtual PBX Phone System as a standard module for all new customers.

BoldDesk

bolddesk.com

BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction. Brought to you by Syncfusion, a provider of software components and frameworks that has built its reputation on both the strength of its products and the quality of the support services that back them.

Qntrl

qntrl.com

Qntrl is an advanced BPM automation platform designed to elevate process efficiency across IT and business departments in mid-sized and large companies. Our solution addresses critical challenges like manual processes, poor coordination, and lack of visibility. By seamlessly integrating systems, Qntrl enhances communication and fosters collaboration across departments. Our customizable automation ensures your operations run smoothly, eliminating bottlenecks and improving efficiency. For those responsible for overseeing processes and departments, Qntrl offers unmatched control and transparency. Tailored to meet the specific needs of your business, our platform streamlines operations and supports scalability, ensuring sustainable growth. Our implementation service guarantees a swift, effortless start, allowing you to focus on optimizing your business. Key enterprise features include: Centralized request submission, customized work views, and real-time status updates for enhanced visibility and task management. Business rules, automated process checks, and advanced assignment rules to define responsibilities and ensure high execution standards. Custom process analytics, usage reports, and SLAs to track and improve organizational KPIs. Experience Qntrl – the comprehensive BPM solution for integrating systems, improving efficiency, and driving business success.

PlanPlus Online

planplusonline02.com

PlanPlusOnline is a superior productivity CRM suite that offers best in class task management combined with Group Calendaring, Contact Management, Sales Automation, and Customization to rival the best custom applications. It is based on timeless principles of effectiveness developed inside of FranklinCovey and built over decades of practical application. The Implementations focus on building a Culture of Productivity and adapts the tool to your specific organization's desired culture.

MindStudio

mindstudio.ai

MindStudio is the unified platform for leveraging AI. Build specialized assistants trained and personalized for every job function, as well as create powerful automations that transform manual workflows into easy-to-use AI tools. Once you've started using MindStudio, advanced analytics and insights help you continue to refine and optimize the way you use AI in your organization. Today's AI models are extremely powerful, and innovation will only continue to progress. The right way to build for the future is to focus on the fundamentals: understanding your organization, describing workflows, and continuously iterating and refining processes. MindStudio gives you access to every large language model, as well as every other innovation in AI, from every vendor—and makes it easy to switch between them or upgrade to new models as they are released.

Alivo

alivo.ai

Alivo is automating customer communications, helping businesses deliver instant, personalized, and intelligent interactions that actually drive business. Its advanced AI technology enables seamless and efficient conversations, allowing businesses to expand their reach and enhance customer satisfaction. Alivo helps home service companies capture more leads, convert them quicker, and drive repeat business with an AI-powered lead management platform.

Ajust

ajust.com.au

Ajust makes life better for consumers by making sure they get heard by businesses. Ajust delivers a single platform for consumers to resolve issues with thousands of businesses, all with the support of AI. Resolve complaints, cancel subscriptions, negotiate better deals and more. Next time you need to contact a business, skip the hold music and life admin - Ajust it instead.

Real Time Feedback

realtimefeedback.com

Private 2-way communication/engagement platform transforming the customer experience on location in real time. By providing a simple, non-confrontational way to give compliments and complaints through specialized QR codes, NFC Tags, Custom URLs, & more, Real Time Feedback keeps you plugged in and allows customers to become your eyes and ears. Real Time Feedback optimizes operations and engrave brand loyalty along the way. Your customers will give you Real Time Feedback during their experience; managers then receive push notifications, responding to & resolving the issue, all in real time. Real Time Feedback is NOT a survey. Surveys tell you what happened. Real Time Feedback tells you what's happening.

Quantivate

quantivate.com

Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organizations of all sizes to make more strategic decisions, improve performance, and reduce costs. Quantivate was acquired by Ncontracts in 2023.

Customer Radar

customerradar.com

Unlock Your Business's True Potential with Customer Radar! In today’s competitive landscape, your reputation can be your greatest asset or your biggest challenge. Customer Radar empowers businesses to take control of their online reputation and drive growth through real-time feedback and actionable insights. Its innovative reputation management technology helps you: - Capture Direct Feedback: Understand your customers' experiences and resolve issues before they escalate. - Enhance Online Reputation: Leverage Google reviews and testimonials to build credibility and attract new customers. - Engage Your Team: Foster a customer-centric culture that drives exceptional service and satisfaction.

Pulsedesk

pulsedesk.com

Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’ Pulsedesk is a flexible, reliable helpdesk that provides multichannel customer support. Users receive a wide range of tools for automating routine processes and complying with SLA requirements, as well as highly responsive technical support. It’s also easy to integrate third-party software, create a knowledge base, launch a client portal, and set up your own web widget in the Pulsedesk system.

HelpTree

sutherlandglobal.com

HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, and robust decision network architecture (DNA). HelpTree follows a decision tree approach where appropriate content (article, video, troubleshooting steps) are mapped to each step of the decision tree. This step-by-step guided methodology helps consultants troubleshoot customer issues in a structured manner. AI Assistant - an advanced feature powered by Azure OpenAI GPT that provides instant answers, tailored instructions, and email composition capabilities within the search function. When users enter a query, a new "AI Assistant" section appears above traditional search results, providing AI-powered responses and instructions, thereby streamlining processes, saving time, and enhancing user experience.

LimeChat

limechat.ai

LimeChat helps e-commerce brands sell, support, and market on WhatsApp. They have been pioneers of WhatsApp commerce, working with 300+ leading brands like HUL, ITC, Mamaearth, Wow Skin Science, Neemans Shoes, and Snitch. They help reduce CAC, boost retention, and deliver amazing experiences through WhatsApp, making it over 10% of their online revenue. Their focus is on helping businesses create exceptional experiences on WhatsApp! What makes them the trailblazer in WhatsApp experience? 👉 GPT-powered Chatbots for human-level experiences 👉 2-way WhatsApp campaigns for 2x ROI without spamming 👉 AI-enabled CRM built for e-commerce 👉 The best-performing Click to WhatsApp ads They would love to give businesses a tailored consultation to help deliver the best experience on WhatsApp.

Glia

glia.com

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.

Case IQ

caseiq.com

In the world marred by fraud, harassment and ethics lapses, Case IQ stands as a force for good. Our mission? Helping people like you create safer, happier, more productive workplaces. 20+ years’ experience has shown us that together, we really can make a difference. Case IQ has gained an international reputation for best-in-class software that is secure, intuitive and reliable and is used by companies worldwide to manage their investigations. Case IQ’s integrated, hosted software solutions ensure investigations are consistent, comprehensive and productive. A powerful reporting tool helps companies reduce risk by identifying trends and opportunities for improvement. Companies large and small appreciate Case IQ’s integrated and completely customizable case management solution that is easy to use and mobile-optimized. Case IQ’s flexible investigative case management solutions keeps investigators in the field and supervisors in the know.