QueueMetrics
queuemetrics.com
QueueMetrics monitors call center performance, tracking metrics like agent productivity and call statistics while supporting Asterisk PBX integration.
Parloa
parloa.com
Parloa is a conversational AI platform that automates customer service interactions across multiple channels, improving efficiency and enhancing customer experiences.
Glia
glia.com
Glia is a platform that integrates voice, digital, and AI for enhanced customer service across various communication channels, improving business interactions and insights.
![[24]7.ai](https://cdn-1.webcatalog.io/catalog/247-ai/247-ai-icon-filled-128.webp?v=1714782311721){kind=icon}
[24]7.ai
247.ai
The 24/7.ai app uses AI to automate customer support, improving response times and efficiency while enhancing overall customer satisfaction.
WalkMe EU
walkme.com
WalkMe EU is a digital adoption platform that aids users in navigating software applications through guided support and analytics to enhance user experience.
Cordless
cordless.io
Cordless is a cloud-based call center for customer support, providing conversation transcriptions, sentiment analysis, and CRM integrations for insights and training.
Tenfold
tenfold.com
Tenfold is a SaaS CTI solution that integrates telephony with CRM, automating call logging and improving customer service workflows for support agents.
Usetiful
usetiful.com
Usetiful is a Digital Adoption Platform that helps with user onboarding and feature adoption through product tours and contextual help, requiring no coding.
Zingtree
zingtree.com
Zingtree is an AI platform that automates customer support workflows and decision trees, helping B2C enterprises streamline processes and enhance customer service.
Distrobird
distrobird.com
Distrobird is a sales automation platform for HubSpot users, integrating tools for email, SMS, calling, and lead management to streamline sales processes.
SynXis Voice Agent
sabrehospitality.com
SynXis Voice Agent is a hotel call center solution that improves voice reservations by providing real-time data for efficient customer interactions and reservation management.
LabiDesk
labidesk.com
LabiDesk is a Helpcenter software that manages customer support through a knowledge base, shared inbox, chat, and customizable tools for efficient communication.
Alphachat
alphachat.ai
AlphaChat is a Conversational AI platform that allows users to create intelligent virtual assistants for automating customer support.
AuditCall
auditcall.com
AuditCall offers call analytics, tracking, and management solutions, helping businesses optimize marketing and improve customer communication.
Froged
froged.com
Froged is a customer engagement platform that provides tools for messaging, knowledge sharing, and automation to help businesses enhance customer relationships.
FreedomVoice
freedomvoice.com
FreedomVoice is a cloud business phone app offering VoIP calling, virtual numbers, call routing, voicemail/SMS, CRM integration, call transcription and analytics.
Aheeva
aheeva.com
Aheeva is a contact center management software that offers call distribution, monitoring, and reporting features accessible via the internet.
Abstrakt
abstrakt.ai
Abstrakt is a call center platform that provides real-time guidance for agents, automates quality assurance, and aims to enhance business outcomes.
Deskpro
deskpro.com
Deskpro is helpdesk software that helps businesses manage customer support via email, chat, phone, and social media, with reporting tools for performance monitoring.
DialLink
diallink.com
DialLink is a cloud-based phone system for SMBs and startups, enabling centralized communication, automation of tasks, and integration with business tools.
Quvu
quvu.co.uk
Quvu is a cloud-based contact center management tool that enables analysis of statistics, queues, and agent activity using existing hardware.
Albus
usealbus.com
Albus is an AI-powered assistant for Slack that helps teams quickly find information from internal knowledge bases to enhance productivity and support.
Ozonetel CloudAgent
ozonetel.com
Ozonetel CloudAgent is a cloud-based contact center platform that integrates multiple communication channels for efficient customer interactions.
Docsie
docsie.io
Docsie is a web-based platform for creating, managing, and publishing product documentation in multiple languages, with analytics and translation support.
Ytel
ytel.com
Ytel is a communication platform that integrates SMS and voice capabilities into software applications, improving sales teams' contact rates and customer engagement.
Call Criteria
callcriteria.com
Call Criteria provides quality assurance tools for contact centers, including AI-driven evaluations, customized scorecards, and real-time monitoring to improve agent performance.
Oki-Toki
oki-toki.cloud
Oki-Toki is a contact center solution that supports chat, calls, and social media, with features for autodialing, analytics, quality control, and scheduling.
Calabrio
calabrio.com
Calabrio ONE is a cloud-based suite for contact centers that integrates workforce management, quality management, and analytics to optimize agent performance and enhance customer interactions.
XCALLY
xcally.com
XCALLY is a contact center solution for managing customer interactions across channels like voice, email, and SMS, offering tools for queue management, agent monitoring, and analytics.
IVR GURU
ivrguru.com
IVR GURU is a cloud-based IVR service that streamlines call management, routing calls efficiently, and enabling self-service options for enhanced customer support.
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