Page 10 - Top Desku Alternatives

Chaskiq

chaskiq.io

The front line of your customer experience. Messaging Platform for Marketing, Support & Sales.

Marchex

marchex.com

Marchex Marketing Edge delivers an easy-to-use conversational intelligence solution that reveals which marketing campaigns and channels are generating inbound calls and texts, what happened in those conversations, and enables data-driven decisions to improve digital marketing performance and maximize revenue. From call routing to call outcomes, Marchex Marketing Edge helps you optimize the value of every inbound call or text.

ConvergeHub

convergehub.com

ConvergeHub is an enterprise-grade CRM, with Sales, Marketing, Support and Billing, for managing all customer related activities from one unified platform. It is a high-horsepower business-growth platform built for small and mid-size businesses. You can use ConvergeHub to accomplish all customer related activities through every stage of the customer lifecycle. Use it to attract leads, send campaigns, nurture prospects, close sales, answer support tickets, generate contracts, store documents, manage products or services, send quotations, create invoices, and more. ConvergeHub’s powerful customization and automation features let you configure and automate your own business processes and skyrocket productivity. ConvergeHub’s 360-degree prospect and customer view gives you in-depth actionable insights, allows you to keep track of all touchpoints through activity history, and lets you plan upcoming conversations with prospects and customers through any channel – email, phone, text, fax or social. Comments, notes, tags, tasks, appointments, calendars, reminders, notifications come together to keep you connected and up-to-date. You can segment your lists, create templates and run marketing campaigns through email and text. Keep in close touch with your customers by tracking customer service cases and responding to them quickly. Get paid quickly by creating quotations and sending invoices for your products and services right from the CRM and track payments as you receive them. Report Builder and customizable Dashboards lets you create your own reports and visually track progress of every area of the business. ConvergeHub integrates with other software through many native integrations such as QuickBooks, DocuSign, PandaDoc, Ringcentral, Twilio, Office365, Box, Dropbox, Wordpress, etc. and also through Zapier, Piesync, APIs and Webhooks.

Unipile

unipile.com

Incorporate APIs for email and messaging to facilitate direct conversations through LinkedIn, Gmail, and WhatsApp within your application, enhancing user productivity and satisfaction.

Almo Chat

almochat.com

Almo Chat is an AI-Powered custom chatbot that is trained on your content and knowledge base (Website, Documents, Text, Q&A). Almo Chat helps businesses enhance customer interactions and provide 24x7 Customer Support and Issue Resolutions. Almo Chat can also help collect users' details and Feedback.

Cliengo

cliengo.com

Same investment, better results with Cliengo! Save time and generate more sales by automating conversations on Web, WhatsApp and Social Networks channels with Cliengo. What to expect from Cliengo? * Chatbots with decision trees in all your contact channels: Web, WhatsApp, Facebook, Instagram. * Tagging and rating of each contact on our platform. * Automatic assignment to an agent, depending on the type of contact. * Reactivation and tracking of candidates with outgoing WhatsApp messages. * Generation of similar audiences with your best quality contacts. Design the conversational chatbot that best suits your company: From simple conversational trees to the most advanced ones. Add Cliengo to your Marketing and Sales strategy to automate and centralize all your channels in one place. The Cliengo platform will help you: * Capture your contacts' data. * Profile contacts. * Rate contacts. * Optimize campaigns. * Send outgoing messages on WhatsApp. * Provide real-time support. And more!

Botmaker

botmaker.com

Botmaker is the most advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. Build digital experiences with hybrid bots and live agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. We are WhatsApp Solution Providers and Messenger Partners.

Teleform

teleform.io

Teleform is a no-code platform that empowers users to easily create, customize, and deploy engaging Telegram bots, streamlining digital communication with visual chatbot builder tools that eliminate the complexity of coding. Designed for both beginners and experienced creators, Teleform offers an intuitive interface that simplifies the process of chatbot creation from start to finish.

Huggy

huggy.io

Automate your services and centralize them on a single platform. Create chatbots to respond at any time, avoid accumulating tickets, organize your contacts, and track the results.

onWebChat

onwebchat.com

onWebChat combines the power of AI chatbots with live chat software, ensuring 24/7 instant support for website visitors, fostering user engagement, and boosting business conversions.

Kore.AI

kore.ai

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human assisted and to build generative AI enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe.

PowerTextor

powertextor.com

Text Messaging Service for Businesses. PowerTextor is an SMS Connector for Microsoft Dynamics 365 and Power Platform. We help businesses develop better relationships with their customers through the power of text message marketing and Microsoft Power Automate.

Customers.ai

customers.ai

Customers.ai is the world's leading AI sales outreach automation and B2C data prospecting platform. Key Features include: Identify your anonymous website visitors by email, templated sales outreach automation tools, integrations with thousands of business productivity tools, hundreds of million of consumer records to build email outreach campaigns for any audience. Customers.ai sales outreach automations are used by over a million businesses world wide, across every business vertical and country in the world.

Payemoji

payemoji.com

Payemoji is an omni channel messaging service that enables any customer and employee journey all through everyday messaging apps like WhatsApp Business. No IT skills required. No mobile app to download.

Serviceform

serviceform.com

Serviceform – The only software your business needs for Sales, Support and Marketing Have website visitors but not converting them into customers? Let's change that! Serviceform helps businesses around the world to convert website visitors into revenue. This is done by combining lead generation tools, analytics to identify the behaviour of the website visitors and a CRM to provide a single solution for website conversion and customer management. Our vision is to be a globally leading company focused on pushing the boundaries of online lead generation and communication. We want to be the only software your business needs for Sales, Support and Marketing. Serviceform is a Finland-based SaaS company. We are committed to growing the best possible lead generation tools and analytics tools. We want to allow business owners to make educated decisions and grow their businesses predictably. About our technology, we provide an all-in-one software platform that helps companies simplify their sales, marketing, and customer support process. • The only 6 website conversion tools you'll need: Chatbot, Live chat, Dynamic form, Conversational landing page, Engagement chatbot, Popup, and Floating bar. • Management tools: Flex xRM, Ourly Meeting scheduler, Website analytics, and Cookie banner. • Communication tools: Social inbox, Email and SMS campaign builder.

Yuma

yuma.ai

Yuma AI Ticket Assistant is a powerful AI tool designed to streamline customer support processes. It integrates with Help Desk software, such as Gorgias, and automatically drafts responses to customer inquiries. Yuma is equipped with features to customize the writing style, generate conversation thread summaries, and automatically translate into 15 languages. It also retrieves up-to-date information from Shopify products and pages, allowing agents to provide accurate and personalized responses that align with business needs. Yuma is backed by a Knowledge Base and provides a one-click "reply & close ticket" to save time and boost the productivity of the support team. A 7-day free trial is available to get started and a mailing list is available to stay up-to-date with new product releases and features.

Hatch

usehatchapp.com

Hatch is the only customer communication platform designed for bottom-line growth. With your outreach and follow-up on autopilot, plus custom AI agents that text with your leads and customers, you can turn more leads into appointments, sales, and repeat customers without the overhead costs. Satisfy customers, alleviate employee burdens, and scale your revenue with Hatch.

LivePerson

liveperson.com

LivePerson is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. We call this virtuous cycle the Conversational Flywheel, and it’s at the core of everything we do.

Kodif

kodif.ai

Kodif is an AI-powered platform designed to automate customer support. The platform leverages a combination of General AI (GenAI) and Low-code to revamp customer service workflows and operations. In essence, the tool aims to enhance the customer experience through AI-driven solutions. Diverse industries such as e-commerce, retail, healthcare, and logistics and supply chain can utilize it to streamline their customer support. Kodif provides a comprehensive suite of offerings including their Platform, AI Agent Copilot, and Customer Autopilot. The AI Agent Copilot is designed to empower customer support teams by providing contextual AI workflows, workflow automation, and a chat assistant. It also aids in maintaining Standard Operating Procedures' consistency, potentially improving handle time and agent satisfaction while reducing training time. The Customer Autopilot feature allows customers to resolve their issues independently via any digital channel. It features real-time customer information, automated email responses using sentiment analysis, and self-guided forms for a customized self-service experience. Moreover, the platform provides AI-driven insights and analytical tools for CX leaders. It benefits user's leadership with easy access to transactional and customer journey insights, real-time data on agent productivity, process optimizations, and trend identification. Integrations with other CX platforms and more than 100 carriers are also available to promote efficient workflows and decision making processes. Additionally, Kodif complies with stringent data security standards ensuring safe and secure transactions.

Enchant

enchant.com

Better conversations with your customers. Our customer-centric products help you provide AI‑powered support with a personal touch. Omnichannel shared inboxes, knowledge bases & live chat. All in one intuitive platform. For teams of all sizes.

Metanoz

metanoz.com

Metanoz AI is a virtual chatbot solution designed to offer problem-solving services to individuals, entrepreneurs, and businesses. Our team of experts and specialists is dedicated to providing accurate and reliable solutions to your problems 24/7. We understand the challenges that individuals and businesses face in today's fast-paced world. Our goal is to help you overcome these challenges and achieve your objectives. We specialize in a wide range of fields, including health and disease-related solutions, business solutions, Search Engine Optimization, Automobile Mechanics, Makeup Artistry, Film Criticism, Astrology, History, Scientific Data Visualization, Yoga, Social Media Influence, Tech Reviews, Interior Decoration, Accounting, Medicine, Web Design Consulting, Real Estate, Mental Health, Personal Training, Career Counseling, Philosophy, Motivation, Travel, Spoken English Instruction, and Copywriting. We have assembled a team of highly trained and experienced professionals who are passionate about their fields of expertise. Our experts are equipped with the latest knowledge and skills to provide you with the best possible solutions to your problems. We take pride in our ability to deliver timely and accurate solutions that are tailored to meet the unique needs of our clients. At Metanoz AI, we are committed to providing excellent customer service. We understand that every client has different needs and requirements, and we strive to ensure that all our clients receive personalized attention. We are always available to answer your questions, provide guidance, and help you navigate through any challenges you may face. Our mission is to help individuals and businesses achieve their goals by providing them with the best possible solutions to their problems. We believe that by leveraging the latest technology and the expertise of our professionals, we can help our clients overcome any obstacle and achieve success. We are constantly expanding our services and expertise to better serve our clients. Our team is dedicated to staying up-to-date with the latest trends and developments in our respective fields. We invest heavily in research and development to ensure that we remain at the forefront of our industry.

FURTHER

talkfurther.com

FURTHER's team of AI powered sales assistants work together to automate conversations with senior living prospects, helping them find what they’re looking for faster, so you can capture and convert more qualified leads, all while gaining key insights into your sales process. More about Further: - Generates 1.5x-2x the lead volume that website forms do - Qualifies leads to help you focus on the best opportunities - Automates conversations so no leads are lost

InsertChat

insertchat.com

InsertChat is an advanced AI-powered chat widget designed to enhance user engagement and streamline customer support on your website. By integrating seamlessly with your existing site, InsertChat provides a dynamic and interactive way to connect with your visitors, offering real-time assistance and personalized interactions. * AI-Powered Responses: Utilizes advanced artificial intelligence to provide accurate and timely responses to user queries, ensuring a high level of engagement and satisfaction. * Seamless Integration: Easily integrates with various website platforms and technologies, making implementation straightforward and hassle-free. * Customizable Widget: Allows you to tailor the appearance and behavior of the chat widget to match your website’s branding and style. * 24/7 Availability: Provides round-the-clock support, ensuring your users can get help whenever they need it, without requiring human intervention. * Multilingual Support: Offers support in multiple languages, making it accessible to a global audience and enhancing the user experience for non-English speakers. * Analytics and Insights: Tracks user interactions and provides detailed analytics to help you understand user behavior and improve your support strategies.

Chatify

chatify.com

Bye Bye Agent Fees, Hello Customers A better, cheaper, smarter way to live chat with your customers. Most customers who need support don't want to call you, they want to chat with you. Why Live Chat? 9/10 visitors to your website

Askly

askly.me

The most user-friendly all-in-one customer support platform without language barriers. Seamless real-time translation to convert 24% more site visitors into loyal customers. Keep customers 2x longer on your site. Improve SEO. Build strong customer relations and scalable support.

Teamplate

teamplate.io

Boost your team's productivity with teamplate, the comprehensive solution for efficient collaboration. Teamplate integrates essential features like Chat, Video/Conference Calls, Board, Calendar, Data Room, and Spaces into one platform, simplifying your workflow. Minimize app-switching and maximize efficiency with teamplate – your affordable, user-friendly, and powerful tool for seamless collaboration. Key Features: CHAT Teamplate transforms the chat function into a unique integration tool. It allows you to convert messages into tasks, events, or notes with just a click. This feature streamlines your workflow immensely and helps you keep track of important information without having to switch between multiple apps. BOARD In addition to tasks and checklists, our Board also includes Epics and Sprint features. Epics are the perfect way to group related tasks together, so you can see the big picture of your project. Sprints, on the other hand, allow you to break down your work comfortably into manageable chunks and focus on completing specific tasks within a set timeframe. Thes features help optimize your work immensely by providing a clear structure and making it easier to track progress and adjust plans as needed. PERSONAL SPACE In your Personal Space, you have your own Board, Calendar, and Data Room. Allowing you to create and organize your work the way you want. It’s a simple and intuitive way to manage your own work and keep track of your tasks. DATA ROOM With our Data Room, you and your team can access your files from anywhere, at any time, using any device. Benefit from a neatly organized workspace and enjoy seamless collaboration as your team efficiently shares, edits, and accesses important documents. Benefits: Unified Collaboration Hub: Centralize your team's communication and tasks in one integrated environment, promoting unity and operational efficiency. Streamlined Workflow: Eliminate the complexity of using multiple apps. Teamplate offers a cohesive solution, allowing uninterrupted focus and heightened productivity.

Conclude

conclude.io

Conclude helps companies to boost collaboration and streamline workflows. Use Conclude Link to connect Slack and Microsoft Teams for bi-directional chat, or use Conclude Workflows to manage support tickets, issues, incidents, and more, in Slack. 👉 Conclude Link: connect Slack and Microsoft Teams to improve cross-team collaboration. With bi-directional synchronization, teams can work from their preferred messaging platform. Share and sync files, edit and delete messages, @mention colleagues, automatically translate conversations in up to 60 languages and more. ✓ Send and receive messages ✓ Edit and delete messages ✓ Threaded messages ✓ @mention your colleagues ✓ Translation in 60 languages ✓ Emojis (in text) ✓ Rich text formatting ✓ File sharing and synchronization – Person’s status (coming soon) – Synced reactions (coming soon) 👉 Conclude Workflows: bring your help desk into Slack. Manage support tickets, issues, and incidents. Use AI-driven integrations to summarize and automatically open tickets with a menu that supports translation in 60 languages. Each new activity opens a dedicated Slack channel, so communication is structured and focused. Once concluded, the channel is archived but remains permanently recorded in the Dashboard. Teams can also find key MTTx metrics in the Insights tab. This product integrates with Jira. After installing Conclude in your Slack workspace: ✓ Install the workflow app in your preferred channel (e.g. #support) ✓ Launch the app and create a new activity (ticket, issue, or incident) ✓ Add some details, set the severity (optional), and assign an owner ✓ Invite teams or people to view the dedicated activity channel ✓ Communicate updates to different stakeholders ✓ Conclude the incident; information is archived but retained in the Dashboard

Usedesk

usedesk.com

Usedesk is a customer support platform for automation, analysing and boosting Customer Service that helps to raise client's loyalty. 1. Processing all requests, reviews and mentions about your company in a single window. There is no need to jump between messengers, chats, social networks, email, applications, review sites and forums. Everything is stored in one place. 2. High-speed support powered automation routine work: templates, triggers and auto-replies. Save chat history and answer the common questions automatically to spend more time in non-standard situations and questions. 3. Analytics: the work of the department, agent, period. Choose the conditions and analyse the results in convenient tables. How fast each employee responds, how many requests are processed and how satisfied customers are is now totally clear, one click away in the Report section. We know how challenging Customer Service may be and do our best to be no a soulless system but a full-fledged and friendly client service: - Share our knowledge offline and online: on webinars, meetups and conferences. - Educate the best Customer Service managers. - And always here to help :)

Suptask

suptask.com

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets. With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack. We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

Infoset

infoset.app

Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud switchboard), e-mail, live chat, chatbot, social media from a single platform.