Proto

Proto is for businesses, contact centres, and public agencies that need to serve customers in local or underserved languages and automate routine enquiries. Its AI agents handle conversations across channels such as WhatsApp, web chat, LINE, and voice, and can guide people through tasks like submitting a complaint, checking a request’s status, or completing an application. The platform supports more than 100 languages, including mixed-language conversations, and can use speech recognition and text-to-speech for voice interactions. Teams can build automated workflows, route complex cases to a human agent or specialist, and manage conversations and structured support tickets in a shared inbox. Proto also includes customer profiles, analytics, and tools for monitoring public feedback and trends. It may suit organizations looking to bring multilingual customer support, case management, and AI automation into one platform.

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