Call Criteria
callcriteria.com
Call Criteria provides quality assurance tools for contact centers, including AI-driven evaluations, customized scorecards, and real-time monitoring to improve agent performance.
Aquant
aquant.ai
Aquant is an AI platform that improves service operations by analyzing data and providing tailored solutions for complex equipment issues.
CommBox
commbox.io
CommBox is an AI-powered platform for managing customer interactions across multiple channels, optimizing support and sales operations with automation and analytics.
Snapforce CRM
snapforce.com
Snapforce CRM is a customer relationship management tool for small and mid-sized businesses, featuring telephony, analytics, and integration capabilities.
Gryphon.ai
gryphon.ai
Gryphon.ai offers real-time conversation intelligence and compliance solutions for sales and customer service teams, ensuring compliance while enhancing call quality.
Voxjar
voxjar.com
Voxjar automates quality assurance for contact center calls using AI, providing evaluations and analytics to improve customer interactions and operational efficiency.
isorobot
isorobot.io
isorobot is an enterprise management system that integrates over 10 modules to ensure organizational compliance with best practices and global standards.
CustomerSure
customersure.com
CustomerSure is a feedback platform that helps businesses collect, analyze, and act on customer insights to improve experience and satisfaction.
CYF
cyf.com
CYF app offers software solutions for quality assurance and improvement in call and contact centers, focusing on technology, affordability, and global reach.
Centrical
centrical.com
Centrical is an AI-driven platform for managing employee performance, offering microlearning, coaching, and gamification to enhance workforce engagement and productivity.
Calabrio
calabrio.com
Calabrio ONE is a cloud-based suite for contact centers that integrates workforce management, quality management, and analytics to optimize agent performance and enhance customer interactions.
Pulsedesk
pulsedesk.com
Pulsedesk is a helpdesk app that consolidates customer requests from multiple channels, providing tools for management, automation, and analytics in a single interface.
Mayday
mayday.fr
Mayday is a knowledge management app that centralizes and distributes company knowledge to improve customer service efficiency and satisfaction.
amberSearch
ambersearch.de
amberSearch is a platform that connects and centralizes internal knowledge, enabling quick access to information for employees through an easy-to-use search interface.
Diabolocom.ai
diabolocom.ai
Diabolocom.ai is a no-code SaaS platform that automates customer feedback analysis and processing using AI and NLP, integrated with CRM solutions like Zendesk.
eGain
egain.com
eGain is an AI-powered platform that enhances customer engagement and operational efficiency through knowledge management and multi-channel communication.
Ozonetel CloudAgent
ozonetel.com
Ozonetel CloudAgent is a cloud-based contact center platform that integrates multiple communication channels for efficient customer interactions.
Neuron7.ai
neuron7.ai
Neuron7.ai uses AI to improve service resolution accuracy and efficiency by guiding users to resolve issues quickly within existing workflows.
livepro
livepro.com
livepro is a knowledge management app that provides centralized access to information, enhancing productivity and collaboration for employees and customers.
BOTWISE
botwise.io
BOTWISE is a knowledge base app that helps teams manage and find information quickly, reducing response times and improving customer service efficiency.
ScreenSteps
screensteps.com
ScreenSteps is a knowledge management platform that helps businesses create, manage, and share training materials and documentation to improve knowledge transfer and employee performance.
Shelf
shelf.io
Shelf is a knowledge platform that provides quick answers to questions for businesses, enhancing service and productivity through various channels.
OvationCXM
ovationcxm.com
OvationCXM is a platform that helps businesses manage customer experiences by centralizing data, automating tasks, and optimizing customer journeys for improved satisfaction.
Capturi
capturi.ai
Capturi is a conversational AI software that analyzes interactions to provide insights, assist agents, and handle routine inquiries for improved customer experience.
Abstrakt
abstrakt.ai
Abstrakt is a call center platform that provides real-time guidance for agents, automates quality assurance, and aims to enhance business outcomes.
HelpJuice
helpjuice.com
HelpJuice is a cloud-based knowledge management tool that helps businesses create and manage a centralized knowledge base for customer support and team collaboration.
ProcedureFlow
procedureflow.com
ProcedureFlow is a cloud-based knowledge management app that helps organizations visualize and manage standard operating procedures with customizable guides and AI support.
QEval
qevalpro.com
RSI
telecost.com
RSI is a communication management app that enhances call handling, analytics, and customer experience, integrating with various unified communications platforms.
QualityDesk
qualitydesk.com
QualityDesk is a quality assurance and coaching app for monitoring customer interactions, providing tools for self-assessment, and offering real-time reporting on team performance.
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