Qtee.ai
qtee.ai
Qtee.ai is designed to analyze call recordings by transcribing the audio and then performing analysis based on defined parameters applied to those transcriptions. This comprehensive analysis aids users in gaining valuable insights from their call data efficiently, enhancing operational effectiveness and decision-making processes.
Pobuca Experience Cloud
pobuca.com
Pobuca Experience Cloud can help you measure Customer Experience, design the right strategy based on KPIs, & then improve loyalty, customer service, & customer engagement through personalization. Pobuca Experience Cloud leverages AI to analyze what customers say in every touchpoint (calls, emails, chats, social, etc) & produces Customer Experience metrics & Voice of Customer insights. It automatically measures your CX & Loyalty by analyzing dark data that you already have untapped.
Callbi
callbi.io
Callbi is a secure cloud based recorder agnostic software as a service speech analytics solution for contact centres. Callbi makes use of proprietary speech to text technology developed over a period of more than 15 years, and accurately transcribes and analyses South African English, Afrikaans, Sesotho and isiZulu, with other vernaculars under development. Callbi enables your organization to monitor and analyze a 100% of your customer calls, to ensure compliance, sales or collection effectiveness, operational efficiencies, and optimize customer experience. Callbi also enables your organization to maximize revenue, reduce costs and mitigate risks.
AI Rudder
airudder.com
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.
Shopl
shoplworks.com
Shopl is an All-in-one solution for time & attendance, task management. 01. Attendance and schedule management For all employees both working at one and multiple locations, we enable convenient scheduling for visiting workplaces and keeping records of the working hours. * Scheduling * Attendance (clock in/out) * Journey Plan 02. Communications Receive on-site reporting easily and communicate with frontline employees in real time. * Notice & Survey * Posting Board * Chat 03. Task Management Employees can easily check today's tasks and get them done. Leaders can monitor the results of assigned tasks. * To-Do (Checklists) * Report * Today’s Task 04. Target Management & Expense Assign targets to each workplace and manage performance. It is also possible to manage expenses(receipts). * Target & Achievement * Expense Management 05. Data Extraction and Analysis Shopl dashboard(PC ver.) provides important indicators, insights, and reports for decision-making and strategizing. Access the dashboard and try more features that will support managing frontline work.
Cinareo
cinareo.com
Cinareo is an innovative SaaS solution for capacity planning that complements any WFM platform and sets a new standard for workforce planning and decision support for multi-channel contact centers. This platform provides robust and pro-active resource planning and financial analysis to cost-efficiently manage front and back-office staff, as well as all support staff. Cinareo is founded in best practices with inputs spanning over 30 different categories, allowing for extremely accurate planning capabilities, including recruitment and training planning and what-if scenario modelling. Cinareo eliminates the need for unsustainable Excel spreadsheets, answers “What if?” questions in mere seconds, while providing a single source of truth for resources and financial requirements across all queues, skills, and lines of business within an organization. Not only is Cinareo configurable to each unique organization, but it provides "one source of the truth" with built-in version control, online collaboration capabilities, and pro-active planning for new hire recruitment and training. Stop planning just one or twice a year. Stop struggling with manual spreadsheets and spending hours using Excel. Plan quickly, plan easily and plan often online with Cinareo.
Primo Dialler
primodialler.com
Call Centre Technology The Primo Partnership is a leading telecommunications business whose focus is the supply of a full range of emerging Internet Protocol (IP) based products and services to businesses. Their voice and data product portfolio includes minutes, line rental, broadband, call centre dialer applications, telephone system installation and maintenance, and a full range of Hosted Cloud services. They bring together proven and scalable products that deliver improved service, reduce costs and increase operational efficiency for SME and corporate clients throughout the UK. Their team has a collective knowledge of over 20 years in the communication industry and are already well skilled in the new frontiers of telecommunications, from hosted dialers and VOIP technology to voice broadcasting and mobile communication. With a rapidly expanding client base and reliable global presence, you can be sure The Primo Partnership is best placed to lead your organisation into cutting edge telephony.
QStory
qstory.ai
QStory is the pioneer of Intraday Automation (IDA). QStory exists to create a better everyday life for customer service professionals by helping them work in a happier, more empowering, and productive environment. QStory's powerful AI platform automates resource management in line with real-time customer demand and staff availability, giving agents proactive control over their work schedules while still offering customers the best possible service experience. With QStory IDA, contact centers can supercharge their existing workforce management systems to enhance staff engagement, well-being, and satisfaction, leading to greater retention, performance levels, and results.
SuccessKPI
successkpi.com
SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We leverage artificial intelligence and automation to unify data from the multi-channel customer experience journey and integrate seamlessly with popular CCaaS solutions, including Amazon, Genesys, Twilio, UJet, LiveVox, and Talkdesk. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.
Provana
provana.com
Provana is a SaaS platform that gives leaders control over process-intensive operations. Provana serves law firms, insurance companies, accounts receivable agencies and networked enterprises in the US market that are tightly regulated by the CFPB and other authorities. Provana is built on decades of experience in machine learning and natural language processing and helps customers manage sensitive interactions, analyze unstructured data, process personal information and ensure compliance.
MiaRec
miarec.com
MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Its platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec, contact centers gain full visibility into their performance and can transform inaccessible call center data into valuable customer insights, all while ensuring compliance. Founded in 2013, the Silicon Valley-based company serves more than 500 healthcare organizations, insurance firms, retail companies, financial services institutions, and other customer-first companies worldwide.
Prodigal
prodigaltech.com
Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Prodigal's advanced genAI has been trained on over 400 million consumer finance conversations, delivering unmatched industry expertise so you can drive record recovery rates. Experience the power of intelligent debt resolution with Prodigal’s AI that pays. Prodigal is headquartered in Mountain View, California, and its global team is on a mission to build the intelligence layer that powers consumer finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company.
CallMiner
callminer.com
CallMiner is the global leader in conversation intelligence to drive better customer experience, operational efficiency and business improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
Calabrio
calabrio.com
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. They maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
contiinex
contiinex.com
Contiinex is an industry vertical speech AI platform for Healthcare & financial services enterprises that can be deployed on private-cloud to drive incremental sales, manage risk, and increase customer retention through a combination of speech analytics and voice bots.
Ublux
ublux.com
IP cloud communication system for small and medium-sized companies, easy to use and adaptable to your processes and tools. Its software will improve your customer experience, it will help your team to be more flexible and organized, and it will help you to take better decisions based on our analytics.
Odigo
odigo.com
Odigo is global provider of Contact Centre as a Service (CCaaS) solutions that enhance interactions between a brand and its customers. A pioneer in the customer experience (CX) market in France and now a European leader, for almost 40 years Odigo has supported more than 250 major companies in over 100 countries. Driven by a deep sense of professionalism, pragmatism and imagination, Odigo stands out for the unrivalled reliability and robustness of its solution, offering the best voice quality MOS (Mean Opinion Score) on the market. Its experts help private and public organisations choose and deploy the CX solutions and AI to ensure maximum performance and customer satisfaction.
VIER
vier.ai
VIER rethinks customer dialogue and communication. With our solutions, we make contact-based business processes more efficient. We improve the customer experience and the user experience. We combine artificial intelligence with human intelligence, expertise with intuition, years of experience with innovation and research. Whether in service, sales or clerking, our intelligent solutions analyze, assist and automate contact-based business processes in all industries. They elevate employees to a new level of competence. On the VIER technology platform, our partners and we orchestrate communication, dialogue and task processing. It is the only platform from Europe for complete end-to-end solutions - secure data, German cloud and local service included!
contactSPACE
contactspace.com
contactSPACE is a cloud-based contact centre software solution, which removes the cost and complexity from contact centres and improves operational efficiency. The contactSPACE solution provides an integrated suite of simple to use wizard-driven tools for omnichannel communication, campaign creation, performance monitoring and much more, helping you achieve greater sales outcomes and deliver better customer experiences.
Tegsoft
tegsoft.com
Tegsoft is a Contact Center solution both running as on-prem and cloud SaaS, that offers omnichannel customer experience management over communication channels such as phone calls, web chat, email, messaging apps, social media, text, fax. With its integrated CRM structure, it enables you to know your customer and provide a truly customized customer experience. Tegsoft is handling more than 1 million calls per day at over 450 customers with more than 15,000 Agents in 15 countries with 25-language support. It was founded in 2008 by entrepreneurs who have over ten years of experience in software development, telecommunication sector and running international projects. Tegsoft Contact Center solution is a Web-based application which allows companies to interact with their customers via different communication channels such as Voice, E-mail, SMS, Web chat and Social Media. It allows users to manage all these communication channels from a single user-friendly interface. Tegsoft has been preferred by many different companies operating in various sectors, especially in the Finance sector. From the very beginning, Tegsoft has been focused on product development and R&D activities to disseminate the innovative features in the industry. Certified Partners offer Pre-Sales, Sales and After-Sales services. Accredited Trainers of Tegsoft Academy deliver product training.
Ivinex
ivinex.com
Ivinex CRM Customer Relationship Management. Videos pertaining to Ivinex products, services, and training. Ivinex is bridging the contact center and crm worlds. With its UUE (Unified User Experience), customers are able to solve many of the challenges with the agent experience. Ivinex is a software platform designed for managing various business operations, providing tools that enhance efficiency and streamline processes.
NuVoxx Cloud Contact Centre
nc3.ca
NuVoxx Cloud Contact Centre (NC3) is a cloud-based inbound and outbound contact centre solution for organizations looking to enhance their contact centre capabilities and customer experience, without having to deploy, manage and maintain the required infrastructure.
Authkey
authkey.io
SMS and WhatsApp business API platform that provides a range of communication tools. It offers features like sending Bulk SMS, voice calls, emails, and WhatsApp messages through multiple channels. Authkey.io aims to provide fast and AI-driven communication capabilities, allowing developers to integrate messaging functionality into their applications or services using robust API. Some key features and capabilities of Authkey.io may include: * Multiple Channel Delivery: Authkey.io allows you to choose multiple channels for message delivery. You can send messages through various channels simultaneously or set up fallback options for reliable message delivery. * Template and Event Management: The platform supports creating message templates with dynamic content. This enables you to personalize your messages by inserting dynamic information into predefined templates. Additionally, you can group multiple templates into events, triggering them with a single API request for efficient messaging. (DLT approved templates are allowed) * Channel Support: Authkey.io supports various communication channels, including SMS, voice calls, emails, and WhatsApp messages. This allows you to reach your audience through their preferred channels. * API Integration: Authkey.io provides APIs that allow developers to integrate messaging capabilities into their applications, websites, or systems. These APIs provide the necessary endpoints and methods to send messages, manage templates, and control message delivery.
Loris
loris.ai
Loris unlocks a world of insight for CX leaders, using our AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into your company’s most valuable resource - giving you the insights you need to not only optimize your customer experience – but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform – trusted by leading brands and trained on 300+ million real customer conversations.
DYL
dyl.com
DYL has been most beneficial in tracking calls, monitoring, enabling texts to our clients, speeding up our sales process and always a helpful support staff. DYL is an all-in-one business communications platform, combining phone and CRM to increase your sales team's efficiency and automate your marketing efforts. By connecting sales, service and marketing teams on one platform, your teams can work more efficiently, and management can track performance and call activity. This ensures your prospects and customers receive the quality service they expect. Our customers have reported a 35% boost in new business and a 25% jump in team productivity.
Sharpen
sharpencx.com
As your partner in performance, productivity, and empowerment, Sharpen delivers better outcomes: better outcomes for customers, agents, and your business. Sharpen's contact center platform is intentionally designed and masterfully engineered for a seamless, intuitive experience across the board for a CX difference you can see—and feel.
XCALLY
xcally.com
Revolutionize CX with human-centered artificial intelligence with XCALLY. Operating in over 60 countries worldwide, XCALLY offers innovative solutions grounded in shared values and extraordinary support. But they are more than just cutting-edge technology, they are human-centered innovation. Their dedication to excellence in customer experience is evident in their state-of-the-art solutions, fostered by a culture rooted in the common good and backed by exceptional support services. They welcome partners who share their vision to join us in their journey of growth, offering guidance, assistance, and unwavering support. Prioritizing quality and reliability, they meticulously attend to every detail, providing comprehensive solutions supported by certified products, crafted with the expertise and experience of their esteemed partners. XCALLY operates under the umbrella of Technesy Holding S.p.A., a company committed to investing in human resources, technology, and strategic partnerships. Technesy Holding’s goal is to continuously evolve and offer advanced Customer Experience solutions that not only anticipate industry trends but also meet the evolving needs of their customers.
Call Center Studio
callcenterstudio.com
Call Center Studio's cloud-based contact center software revolutionizes customer interaction through seamless omnichannel communication management, facilitating a unified approach to customer service across multiple platforms—be it phone, email, chat, or social media. Designed for remote operations, this software empowers businesses with real-time reporting and performance tracking features, enabling instant visibility into contact center dynamics. By harnessing the power of Call Center Studio, businesses can significantly boost agent productivity and enhance the customer experience (CX). The platform's advanced tools and analytics help in identifying areas for improvement, optimizing workflows, and ensuring that every customer interaction is efficient and effective. With Call Center Studio, companies of all sizes can achieve superior service delivery, fostering stronger customer relationships and driving business growth. All these valuable aspects fuel us into becoming one of the best tech companies and creating a 100% scalable, cost-efficient, and user-friendly cloud-based software that helps other businesses create their own best experiences for both their customers and agents. And for that, Call Center Studio is favored by 700+ (and counting) global BPOs and businesses of all scales.
uContact
net2phone.com
Deliver a personalized customer experience with every interaction, across every channel, with uContact. ** A Better Way To Work, A Better Way To Connect Decrease response times, supercharge productivity and maximize agents’ time. With advanced features, you’ll deliver a high-quality voice experience in every inbound, outbound and blended interaction. ** Expanding and Enhancing Customer Interactions Increase client engagement through social media, Whatsapp, live chat, and more. Best of all, a unified inbox lets you manage all communication channels from a single place. Built-in automation allows you to seamlessly manage customer interactions across all touch points. uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. Jump to uContact and reinvent yourself.
UJET
ujet.cx
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
© 2025 WebCatalog, Inc.