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Zonka Feedback is a comprehensive customer experience platform designed to streamline feedback collection and analysis. It offers a user-friendly interface for creating engaging, customizable surveys that can be distributed across multiple channels, including email, SMS, websites, and offline kiosks. The platform leverages AI-powered analytics to provide deep insights into customer sentiment, intent, and emotions, helping businesses understand their customers better and make informed decisions.

Key features of Zonka Feedback include an AI-driven survey builder with advanced question types and branding options, real-time reporting, and sentiment analysis tools. It supports multilingual surveys, allowing businesses to cater to diverse audiences worldwide. The platform also offers closed-loop workflows to automate follow-ups and resolve customer concerns efficiently. Integration capabilities with popular platforms like Salesforce, HubSpot, and Zendesk enable seamless data flow and workflow automation.

Zonka Feedback is designed to help businesses improve customer satisfaction metrics such as NPS, CSAT, and CES by providing actionable insights and facilitating personalized customer interactions. Its enterprise-grade security ensures customer data protection with ISO 27001 certification and GDPR compliance. The platform supports mobile accessibility, allowing teams to manage surveys and feedback from anywhere. Overall, Zonka Feedback empowers businesses to transform customer feedback into meaningful actions, enhancing customer relationships and driving business growth.

Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve experiences, and accelerate business growth. Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand, and manage feedback and experience for customers, patients and employees. Zonka CX Management Software captures experiences and feedback at all touchpoints including in-person, offline, online, email, and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights, and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at-risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers. Core Features Include: - Quick to Setup, Easy to Use - Designed for Customer & Employee Feedback - NPS, CES 2.0 & CSAT Scores - Feedback Management, Close the Loop - Real-time Reporting, Alerts, and Digest - Multilingual Feedbacks & Surveys - Multi-Chain, Location Management - APIs, Web Hooks and Integrations

Categories:

Business

Experience Management Software

Feedback Analytics Software

Website: zonkafeedback.com

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Zonka Feedback

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