Glia
glia.com
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.
Ozonetel CloudAgent
ozonetel.com
CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.
Aquant
aquant.ai
Aquant’s Service Co-Pilot platform helps enterprise organizations reduce service costs, improve customer experiences, and identify the best solution to any service-related issue. Using a service domain-specific natural language processing model, Aquant’s best practice engine mines service data, including work orders, logs, manuals, and notes. Then, it improves AI performance by converting expert knowledge into synthetic data, training Service Co-Pilot to adapt based on feedback rather than hard-coded workflows. Aquant empowers every stakeholder (e.g., the end customer, contact center agent, or field technician) to diagnose and resolve problems like an expert. The platform enables business leaders to analyze service performance trends and make strategic decisions informed by data.
Cyara
cyara.com
The award-winning Cyara CX Assurance Platform helps companies accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development lifecycle for customer experience, from design to functional and regression testing, user acceptance testing, load testing and production monitoring. We test from the customer’s perspective, ensuring that you identify issues that impact the customer’s experience from across the complex set of technology used to deliver that experience. www.cyara.com CX Assurance Platform Benefits Single Platform Handle the full range of CX development and assurance needs from design to monitoring. Perform CX design, CX discovery, functional regression testing, performance testing, monitoring and troubleshooting. Work from a collaborative environment that captures designs and tests, enabling all team members to share and reuse scripts and data across functions. Maximum Productivity Maximize productivity with full automation. Automatically discover existing CX, automatically build and maintain test scripts, perform easy-to-use test script authoring, reuse test scripts across testing types, and reuse test data across test cases and campaigns. Cyara uses Robotic Process Automation (RPA) as bots to automatically generate thousands of customer interactions to simulate real-world customer contact. Most Comprehensive Support the broadest CX assurance needs by assuring complete omnichannel customer journeys, from self-service to agent-assisted service, and the agent desktop. Test the widest range of digital and voice channels including IVR, chat, SMS, email, and others. Enables Agile & DevOps Accelerate development and improve quality by enabling Agile and DevOps practices. Shift left by generating test cases from the design phase. Foster collaboration through visualization and enabling capabilities designed for different teams.
Playvox
playvox.com
Playvox is the leading customer service agent performance optimization software. Playvox integrates with most major contact center platforms and allows teams to view, analyze, and manage their entire quality assurance process in one convenient platform. Streamline your QA process, motivate, coach, and train your agents, and empower your entire team with transparent, real-time metrics. Monitor service, measure KPIs, and finally ditch the spreadsheets.
AuditCall
auditcall.com
AuditCall is eminent for delivering exceptional call analytics solutions for businesses across the world. It provides detailed insights into every aspect that makes your phone ring. Phone Call Tracking, Recording, Analytics, and more to let you drive utmost revenue and get delighted clientele. AuditCall is a product known for its innovative cloud unified communications and collaboration solutions. Headquartered in the United States, AuditCall provides businesses and industries with more advanced and secure ways to connect to their clients, to their employees, boost workforce productivity, and strengthen customer relationships with its intuitive software - AuditCall. It assists corporates in making more informed decisions on how to allocate the marketing spend by optimizing ROI for ads and keywords that turn in the most calls. It is equipped with intriguing features that enable data-driven marketers to optimize the performance of their advertising campaigns, increase sales effectiveness, and improve customer retention. AuditCall not only gives you visibility into the campaigns that are driving your calls but provides a full picture of the outcome of every call. The result? You can make smarter campaign optimization decisions to drive more revenue-generating calls and more efficient campaigns.
ContactWise
contactwise.io
CRM - contact, constituent, or customer relationship management, is a application that stretches across industries and verticals ranging from state and local government to sales organizations to higher education institutions. ContactWise is an innovative cloud-based contact center platform with advanced data driven routing engine to help companies to improve their sales, customer satisfaction and retention.
Shopl
shoplworks.com
Shopl is an All-in-one solution for time & attendance, task management. 01. Attendance and schedule management For all employees both working at one and multiple locations, we enable convenient scheduling for visiting workplaces and keeping records of the working hours. * Scheduling * Attendance (clock in/out) * Journey Plan 02. Communications Receive on-site reporting easily and communicate with frontline employees in real time. * Notice & Survey * Posting Board * Chat 03. Task Management Employees can easily check today's tasks and get them done. Leaders can monitor the results of assigned tasks. * To-Do (Checklists) * Report * Today’s Task 04. Target Management & Expense Assign targets to each workplace and manage performance. It is also possible to manage expenses(receipts). * Target & Achievement * Expense Management 05. Data Extraction and Analysis Shopl dashboard(PC ver.) provides important indicators, insights, and reports for decision-making and strategizing. Access the dashboard and try more features that will support managing frontline work.
Cinareo
cinareo.com
Cinareo is an innovative SaaS solution for capacity planning that complements any WFM platform and sets a new standard for workforce planning and decision support for multi-channel contact centers. This platform provides robust and pro-active resource planning and financial analysis to cost-efficiently manage front and back-office staff, as well as all support staff. Cinareo is founded in best practices with inputs spanning over 30 different categories, allowing for extremely accurate planning capabilities, including recruitment and training planning and what-if scenario modelling. Cinareo eliminates the need for unsustainable Excel spreadsheets, answers “What if?” questions in mere seconds, while providing a single source of truth for resources and financial requirements across all queues, skills, and lines of business within an organization. Not only is Cinareo configurable to each unique organization, but it provides "one source of the truth" with built-in version control, online collaboration capabilities, and pro-active planning for new hire recruitment and training. Stop planning just one or twice a year. Stop struggling with manual spreadsheets and spending hours using Excel. Plan quickly, plan easily and plan often online with Cinareo.
Primo Dialler
primodialler.com
Call Centre Technology The Primo Partnership is a leading telecommunications business whose focus is the supply of a full range of emerging Internet Protocol (IP) based products and services to businesses. Their voice and data product portfolio includes minutes, line rental, broadband, call centre dialer applications, telephone system installation and maintenance, and a full range of Hosted Cloud services. They bring together proven and scalable products that deliver improved service, reduce costs and increase operational efficiency for SME and corporate clients throughout the UK. Their team has a collective knowledge of over 20 years in the communication industry and are already well skilled in the new frontiers of telecommunications, from hosted dialers and VOIP technology to voice broadcasting and mobile communication. With a rapidly expanding client base and reliable global presence, you can be sure The Primo Partnership is best placed to lead your organisation into cutting edge telephony.
QStory
qstory.ai
QStory is the pioneer of Intraday Automation (IDA). QStory exists to create a better everyday life for customer service professionals by helping them work in a happier, more empowering, and productive environment. QStory's powerful AI platform automates resource management in line with real-time customer demand and staff availability, giving agents proactive control over their work schedules while still offering customers the best possible service experience. With QStory IDA, contact centers can supercharge their existing workforce management systems to enhance staff engagement, well-being, and satisfaction, leading to greater retention, performance levels, and results.
MiaRec
miarec.com
MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Its platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec, contact centers gain full visibility into their performance and can transform inaccessible call center data into valuable customer insights, all while ensuring compliance. Founded in 2013, the Silicon Valley-based company serves more than 500 healthcare organizations, insurance firms, retail companies, financial services institutions, and other customer-first companies worldwide.
Calabrio
calabrio.com
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. They maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Sharpen
sharpencx.com
As your partner in performance, productivity, and empowerment, Sharpen delivers better outcomes: better outcomes for customers, agents, and your business. Sharpen's contact center platform is intentionally designed and masterfully engineered for a seamless, intuitive experience across the board for a CX difference you can see—and feel.
UJET
ujet.cx
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Teloz
teloz.com
Teloz is the pinnacle of advanced technology in the world of cloud contact centers. Teloz is an AI-powered solution that offers an omnichannel experience, combining the latest features with unparalleled efficiency. With its state-of-the-art cloud contact center, Teloz ensures seamless customer interactions across multiple channels. Experience the cutting-edge capabilities of Teloz as it transforms customer service through its innovative AI algorithms and advanced analytics. Elevate your contact center operations to new heights with Teloz, where technology meets excellence.
Reecall
reecall.com
AI productivity tools to manage incoming requests. The excellence of an infinite customer center. Answer 100% of the inbound calls, 24x7. We automate up to 60% of the requests during the phone call. Multiply your team productivity & focus on advising your customers and save time on request processing. Experience customer success from the first week. Manage your Contact Center ROI and activate the right levers to reach Excellence. This is the right call!
PromptVoice
promptvoice.com
PromptVoice provides an innovative, award winning cloud-hosted white-label audio streaming and recording solution that enables MSPs and telecoms resellers to sell high-margin, professionally voiced audio recordings as part of their telephony and UC propositions. With the move to cloud-based telephony, PromptVoice saw the need to completely re-invent the way prompts, in-queue and on-hold audio are delivered into a channel first proposition. PromptVoice Portal is specifically designed to enable resellers to scoop up the margin they’ve previously had to leave behind. This highly disruptive solution offers outstanding functionality, with straight-forward processes and simple pricing, all delivered through a secure, white-label portal that’s fully owned by the reseller, but operated by the end user. Manufacturing service providers (MSPs) of UCaaS and CCaaS platforms can embed PromptVoice as an integral part of their proposition, adding valuable functionality and additional margin whilst differentiating their platform, and reducing customer churn. Integration using APIs and SSO is simple and fast and helps service providers deliver professionally recorded prompts, in-queue and on hold audio, in a way that's profitable for themselves and their partners.
plan.com
plan.com
Connect your business, customers, and suppliers with our my.plan platform. Operates across mobile devices and multiple networks for ultimate connectivity. plan.com stands as the UK's leading business communications provider, committed to connecting teams, customers, and suppliers through its award-winning software solutions and network partnerships. plan.com has been revolutionising the mobile industry with its technology-led approach to business communications for over a decade. plan.com has set the industry standard for business communications with my.plan, the ultimate connectivity platform. Trusted by customers and partners, my.plan is the only tool businesses need to comprehensively manage their mobile connectivity in one, easy to use platform.
Parlance
parlancecorp.com
The voice is a powerful tool. Parlance believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with everyday. Parlance uses conversational AI to modernize and improve every caller’s journey by empowering organizations to harness the power of voice. Parlance enables your customers to speak naturally and connect quickly when they call on the phone. Over 25 years of expertise in healthcare, enterprise and education have taught us that technology alone doesn't guarantee its success or yours. Instead, success comes from forging strong partnerships – knowing your organization, understanding your challenges, and supporting your goals. As a managed service, Parlance offers not only industry-leading technology, but a team of passionate professionals who guarantee ROI.
HoduSoft
hodusoft.com
At HoduSoft, they are dedicated to revolutionizing business communication with their innovative solutions. As a leading provider of communication software, they empower businesses worldwide to enhance customer experiences, streamline operations, and drive growth. With their flagship products like HoduCC (Contact Center Software) and HoduPBX (IP PBX Software), they offer cutting-edge solutions tailored to meet the diverse needs of modern enterprises. Whether you're a small startup or a large corporation, they have the tools and expertise to transform your communication infrastructure. Their mission is simple: to help businesses thrive in the digital age by providing reliable, scalable, and feature-rich communication solutions. From advanced call center functionalities to seamless collaboration tools, they are here to support your business every step of the way.
Geomant
geomant.com
With offices worldwide and certification by leading technology providers, including Buzzeasy, Avaya, Microsoft, Genesys, and Cisco, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen contact center operations–and an AI-first approach. As part of Mtech, Mplus Group's advanced technology business unit, Geomant encapsulates cutting-edge AI technologies, such as AI Studio, LiveCoach, Insights, and much more. They are here to help businesses navigate the challenges of integrating and managing communication solutions within multiple systems and environments.
FoneBox
frontstage.cc
FrontStage brings the flexibility of unified management of all communication channels of your Omni-Chanel communication strategy in the emerging digital era. With a single platform, you will replace the existing heterogeneous environment of various single-purpose applications. We will individually connect it to all key corporate information systems and thus completely merge with your business processes and procedures. If you are missing some specific applications or processes, we will supplement them as a customer module developed to order, so that no link is missing in the overall communication strategy and business procedures. By using advanced technologies, artificial intelligence and machine learning, we will automate repetitive procedures and increase the quality of care provided. FrontStage will not only play a role in customer support, but will also bring you invaluable data about your customers' interactions and requirements. The new generation of FrontStage will increase the loyalty of your customers, increase your knowledge of their behavior and at the same time dramatically reduce your operating costs.
Fonada
fonada.com
Fonada offers end-to-end customer engagement broadcasting solutions for businesses. It helps organizations send promotional offers, alerts, updates, and more through Automated calls and SMS. Fonada was founded in 2018 with a mission to help startups reach millions of customers and become a household name. It was founded by Mr. Nitish Gopalani and Sumit Mohan Saxena. Since its inception, it has come a long way and helped over 200 businesses innovate, boost brand image, and enhance ROI through strategic insights by staying ahead of the market.
Edify
edify.cx
Edify is a one-window, global communications platform with the tools to connect every person, system, and channel inside and outside an organization. It unites contact center (CCaaS), unified communications (UCaaS), and APIs with every channel, powered by AI, in one cloud-native no-code package. Edify's mission is to activate the collective power of business users & developers to create experiences employees & customers love.
Dexem
dexem.com
French SaaS software publisher, Dexem helps companies modernize their call management and create lasting links with their customers by telephone. With Dexem: - Analyze the origin of your calls (campaigns, media, traffic sources) and optimize your marketing investments using Call Tracking. - Automate the qualification and routing of your incoming calls using the Interactive Voice Server (IVR). - Manage your teams' incoming and outgoing calls and improve their efficiency with Call Manager. More than 500 companies trust us. Like them, modernize your call management with Dexem!
Comstice
comstice.com
Comstice, Inc. is an established (20+ years) player in the customer interaction / contact center domain, offering agent webphone, reporting, and wallboard solutions that are straightforward to deploy and easy to interact with for agents, supervisors, managers and business stakeholders. Comstice solutions support Avaya, Cisco and Amazon Connect contact center technologies, and have been deployed globally across a range of industries that include local and national government departments, manufacturing and automotive industry, banking, finance and healthcare. By helping employees connect as a team, Comstice enables enterprises to run better customer service, responsive business for ever changing customer demands and outperform in competition. With offices in London and the US, Comstice provides services and support across the world.
CommandLInk
commandlink.com
CommandLink empowers enterprises with a transformative digital strategic advantage leveraging our single-source full-stack technology solutions integrated into one cloud application. We build Next-Generation Software-Defined Hybrid Networks (SD-WAN) with integrated managed security, unified with Cloud Communications and Collaboration software, fully integrated into the Command|Link SaaS Platform. Our support is service workflow integrated with monitoring and alerting, auto-support-case creation, and assignment to a dedicated Command|POD team of certified tier 3 engineers backed by 100% uptime SLA options.
calldesk
calldesk.ai
calldesk enables contact centers to automate repetitive inbound calls to deliver the best customer experience while optimizing costs. As the European pioneer of AI-powered voice agents (autonomous virtual agents available immediately, 24/7 and without queue time), calldesk enables contact centers to free up thousands of hours to focus their agents on high value-added interactions. calldesk voice agents are in production in the customer services of COVEA, Enedis, La Poste, OUI.sncf, CNP Assurances and Dalkia, and handled >10 million calls in 2019.
Aheeva
aheeva.com
Created in 2000, Aheeva is specialized in products and services within superior technological solutions for contact centers. The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of inbound and outbound calls, varied and high-performance dialing modes (predictive, progressive, preview), multilingual interface, unlimited number of detailed reports, unlimited number of routing scripts, quality control (remote and real-time listening), audio and video call recording, audio and video live monitoring, staff management... These applications will make your company virtual, for they are integrated into a simple, completely flexible platform, accessible from anywhere, wherever an Internet connection is available. With AheevaCCS, you have the possibility to increase your contact center's return on investment, regardless of its size, to achieve a superior customer service, and to gain higher profitability.
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