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InMoment is a comprehensive customer experience platform designed to help businesses understand and enhance their interactions with customers. It offers a range of tools and features, including voice of the customer (VoC) programs, employee engagement solutions, and predictive analytics. These capabilities enable organizations to gather feedback, analyze trends, and implement meaningful improvements across all customer touchpoints.

Key features of InMoment include journey mapping tools, which provide visual insights into customer experiences, and advanced analytics that help identify trends and patterns in customer behavior. The platform also supports real-time reporting and alerts, allowing businesses to respond promptly to customer feedback. Additionally, InMoment integrates with various systems, such as CRM and social media platforms, to provide a holistic view of customer interactions.

By leveraging InMoment's capabilities, businesses can foster a more customer-centric approach, drive engagement, and ultimately deliver exceptional experiences. The platform supports businesses in managing complex customer data, facilitating strategic decision-making, and ensuring that customer voices are heard and valued throughout the organization.

Understand the voice of your customer. Get insight from qualitative feedback. Wootric CXInsight™ uses machine learning to auto-categorize and assignment sentiment to unstructured feedback from surveys, online reviews, social media, support tickets, employee feedback, and more. - Get ROI from qualitative feedback, instantly. Machine learning identifies category themes and sentiment in each verbatim comment, instantly analyzing volumes of feedback. Algorithms are based on what matters in your industry, customized for your organization. Analyze feedback in any language, from any source. -Know what improvements will have the most impact. Stop wasting time deliberating. Use data to prioritize projects. -Quantify what your customers and employees care about. Understand the “why” behind Net Promoter Score and customer journey point metrics. Analyze a single source–or see themes across all feedback sources.Visualize data by any business driver. Create tag hierarchy. - Save time. View big picture trends and spot anomalies at a glance.Create an executive dashboard based on what matters to you, and Customize dashboards for each stakeholder function.Alert stakeholders to changes in feedback trends automatically, so they can address issues - Understand why customers and employees love you or don’t. Easily investigate hypotheses, without a data analyst. -Get a unified view. Import feedback from any source. -Align all business teams around the customer. No more silos — democratize customer data. Insight without a data analyst. Our platform makes it easy for teams to discover relevant insights themselves. Permission-based access. Get a holistic view of customer/employee sentiment in an easy to use dashboard.

Categories:

Business

Text Analysis Software

Feedback Analytics Software

Website: inmoment.com

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