Page 3 - Top Help Scout Alternatives
Krystal
krystal.uk
Krystal is an internet services company started in 2002 specialising in cutting-edge tools and services for businesses around the world. We do things differently, offering premium solutions that are sustainable without sacrificing performance. Today we’re the UK’s largest independent web hosting company, and the world’s only B Corp web host & public cloud provider. Whether it’s our award-winning web hosting, bespoke cloud services, VoIP solutions, or outstanding UK customer support, we never compromise on our products, service or planet-first approach. We are powered by 100% renewable electricity, and after reinvesting profits into improving our service, we direct any surplus cash towards environmental initiatives. We offset the carbon emissions of our entire workforce and plant millions of carbon-capturing, habitat-restoring trees. Whatever the size of your business or its ambitions, Krystal has a sustainable solution to futureproof your business and power your growth.
SendPulse
sendpulse.com
SendPulse is a multi-channel marketing automation platform for multifaceted business promotion and customer retention. SendPulse allows you to send email and SMS campaigns, work with clients using chatbots for Telegram, Facebook Messenger, WhatsApp, and Instagram, and create landing pages in just 15 minutes. SendPulse also offers a platform for creating online courses. You can easily track all of your marketing activities and client information with SendPulse’s free CRM.
Signals
getsignals.ai
Signals is a lead generation and AI Platform that helps you know who is on your website, and leverage their behaviors, to engage with visitors who are ready to buy. We have already helped companies find thousands of qualified new contacts without visitors needing to fill out a form.
JivoChat
jivochat.com
JivoChat is a free live chat for online businesses to talk to their customers in real time. It offers you to build a 360° customer support system and to connect message funnels, offer calls, configure and customize freely.
Social Intents
socialintents.com
Meet the #1 Live Chat for Microsoft Teams, Slack, and ChatGPT. Talking to your customers should be easy. Chat with them from the collaboration tools you already use: Teams and Slack. Build ChatGPT powered chatbots trained on your website data. Easily handoff chats between ChatGPT and human agents.
Moxo
moxo.com
Streamline external projects with customers, vendors, and partners. With Moxo, accelerate workflows from account acquisition, to onboarding, and servicing. Coordinate with customers, vendors, and partners to achieve joint deliverables, track milestones, exchange documents, gather approvals and more. Moxo powers project workspaces across a diverse set of industries including financial services, consulting, legal, accounting, healthcare, and more. Our customers include companies like Citibank, FIS, Balfour Homes, AMCK Models, Hibernia College, BNP Paribas, and more. Our team has a rich history of pioneering in the engagement space: Moxo's co-founder and CEO, Subrah Iyar, was the co-founder and CEO of Webex, and Moxo's co-founder and CTO, Stanley Huang, held senior engineering management positions at Cisco Systems and WebEx.
WebinarJam
home.webinarjam.com
Increase your sales and attendance with the only webinar system that produces a complete live stream event from registration to replay. WebinarJam has more features, no downloads, and is the most dramatic improvement to Live Casting, Event Streaming, and Webinar Broadcasting ever released to the public. Trusted by over 50,000 customers.
Engati
engati.com
The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, and private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and engage your customers in 50+ languages.
Close
close.com
Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who value autonomy and impact. They are eager to make a product their customers fall in love with over and over again. They startups & SMBs. Since 2013, they have been building a CRM that focuses on better communication, without the hassle of manual data entry or complex UI. Their goal: double the productivity of every sales rep. Their values: 🏡 Build a house you want to live in 🚫 No BS 🤝 Invest in each other 💪 Discipline equals freedom 🥇 Strive for greatness How they work together: * Productivity, Quality & Impact: They don’t track hours. They trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. * Asynchronous communication & collaboration: They have team members all over the world. They don’t expect anyone to work untraditional hours, that means their default is async. Most teams have 2-5 hours of internal meetings weekly. * Appreciation for Deep Work: *During your normal work day, not after a day of meetings*. * Autonomy & Freedom: Create a work environment that is sustainable for you. They place a high amount of trust and responsibility with their team members from the start.
NICE inContact
incontact.com
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
Paced Email
paced.email
Paced Email is a privacy-first productivity tool based in the UK. We help you achieve a calmer email inbox while providing added privacy and identity protection. Use personalised or anonymous Paced Email addresses to buffer yourself from messages until you want them. Batch by day, week or month into convenient digests. Can also be used as a super effective burner email provider with a single click. Create disposable email addresses from your browser with our Safari, Chrome and Firefox compatible addon.
Groove
groovehq.com
Groove – where they are committed to reshaping customer service for the better. They believe in the transformative power of good software, designed to tackle the challenges of inefficient support operations head-on. Groove is crafted to be the antidote to bad customer service, empowering small businesses with intuitive workflows, streamlined communication, and a suite of features aimed at delivering exceptional experiences. Say farewell to clunky interfaces and inefficient processes – with Groove, users will discover a platform that prioritizes simplicity and effectiveness. Their mission is clear: to provide businesses with the tools they need to thrive in a customer-centric world.
SaneBox
sanebox.com
SaneBox is an email management tool that helps the average worker save at least 2.5 hours per week so they can spend more time outside their inbox. Founded in 2011, SaneBox offers individuals and enterprise clients alike a full suite of email organizational tools to take back control of their inbox.
SALESmanago
salesmanago.com
SALESmanago is a Customer Engagement Platform for impact-hungry eCommerce marketing teams who want to be lean yet powerful, trusted revenue growth partners for CEOs. Our AI-driven solutions have already been adopted by 2000+ mid-size businesses in 50 countries, as well as many well-known global brands such as Vodafone, Lacoste, New Balance and Victoria’s Secret. SALESmanago delivers on its promise of maximizing revenue growth and improving eCommerce KPIs by leveraging three principles: (1) Customer Intimacy to create authentic customer relationships based on Zero and First Party Data; (2) Precision Execution to provide superior Omnichannel customer experience thanks to Hyperpersonalization; and (3) Growth Intelligence merging human and AI-based guidance enabling pragmatic and faster decision making for maximum impact. More information: www.salesmanago.com
Sprinklr
sprinklr.com
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. * Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. * Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. * Provides meaningful and actionable insights to supervisors to drive growth and operational excellence * Helps leaders uncover opportunities for growth, transformation and innovation through real-time contact center insights scalable across the enterprise.
Insightly
insightly.com
Insightly is the modern, affordable CRM that teams love. It’s easy to use, simple to customize, and scales with companies as they grow, solving common pain points that legacy CRMs can't. Insightly helps teams build and convert sales pipeline, increase productivity, and build lasting customer relationships. Centralize and manage all your customer, sales, and business data—leads, contacts, emails, events, quotes, projects, tasks, opportunities, and business reports—in one easy-to-use, flexible and secure CRM that scales with your business. Increase sales efficiency and transparency with Insightly’s enterprise-grade Products, Price books, and Quotes (PPQ) capabilities. Quickly search, track, and manage millions of distinct products and services right inside the Insightly platform. Connect products and services to individual opportunities, eliminating human errors, bottlenecks, and inconsistencies. With Insightly’s PPQ, your field teams can generate custom quotes, contracts, and proposals for their opportunities with just a few clicks. Enjoy complete control and visibility into what you sell, to whom, when, and at what price. Use Insightly’s custom objects and apps to tailor workflows and processes to your unique business needs and preferences, ensuring high adoption and satisfaction. Use AppConnect to integrate Insightly with more than 500 popular apps. Insightly’s native CRM integrations include: Gmail Google Workspace & Google Apps Google Drive Quickbooks Online Xero Slack Dropbox Box MailChimp Evernote Zapier Facebook Lead Ads And more... Manage everything on the go with award-winning mobile applications for both Android and iOS. Scan business cards and upload all information in one click, update projects and records in real time, and enable your field team to create and update opportunities right at the client's location. Powerful in any vertical, Insightly CRM customers can add companion products for marketing automation, customer service, and integrations in the same platform.
Gallabox
gallabox.com
Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to convert customer interactions into actionable insights, utilizing advanced WhatsApp Chatbots to facilitate seamless communication. By leveraging these tools, organizations can efficiently manage customer inquiries, generate leads, and ultimately drive sales growth. Targeted primarily at businesses seeking to optimize their customer communication strategies, Gallabox caters to a diverse range of industries. Its user-friendly interface and multi-agent shared inbox allow teams to collaborate effectively, ensuring that no customer query goes unanswered. The platform is particularly beneficial for businesses that rely heavily on customer interaction, such as e-commerce, service providers, and customer support teams. With Gallabox, companies can implement WhatsApp drip campaigns and broadcast messages tailored to specific audience segments, enhancing their marketing efforts and improving customer retention. One of the standout features of Gallabox is its integration capabilities. The platform offers straightforward plug-and-play options that allow businesses to connect with existing systems and Customer Relationship Management (CRM) tools. This includes popular platforms such as Zoho, Shopify, WooCommerce, Wix, WebEngage, Razorpay, and Shiprocket. By integrating WhatsApp into their current workflows, businesses can streamline operations and ensure a cohesive customer experience across all touchpoints. Additionally, Gallabox's WhatsApp Chatbots play a crucial role in automating customer interactions. These intelligent bots can handle a variety of tasks, from answering frequently asked questions to guiding customers through the purchasing process. This not only reduces the workload on human agents but also ensures that customers receive timely responses, enhancing overall satisfaction. The ability to convert conversations into smart actions further empowers businesses to make data-driven decisions and tailor their offerings to meet customer needs. Overall, Gallabox provides a robust solution for businesses looking to harness the power of WhatsApp for customer engagement. With its focus on ease of use, integration flexibility, and automation capabilities, Gallabox stands out as a valuable tool for organizations aiming to improve their communication strategies and drive sales growth.
Agile CRM
agilecrm.com
Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: * Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor * Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity * Enable multi channel communication with the ability to call or email or tweet to a contact from the same page * Monitor customer behavior and get real time alerts for customer activity * Manage helpdesk tickets with all of the customers history in one place * Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically * See customer data from various other business apps on one page using extensive integrations
Chatway
chatway.app
Chatway transforms online customer interactions with its live chat product for websites. Offering real-time communication, customizable widgets, and intelligent chatbots, it enhances user experience. Responsive across devices, Chatway empowers businesses to engage, resolve issues, and convert leads efficiently. Elevate your online presence and build lasting customer relationships with Chatway.
Consolto
consolto.com
Consolto’s hope is that with their SMB-focused conferencing solution, anyone can offer high impact, one-on-one digital services that are on par and even exceed those provided by larger organizations. The Problem According to Consolto.com, right now setting up a videochat with a client can be somewhat of an awkward process with current solutions like Zoom, Skype or Google Hangouts which were not built for business to client scenarios. They require either: Some sort of client installation -- bummer. Username/Password credentials -- where is that darn password? Sending a link or an email to connect with prospective clients -- tedious. Adding to contacts -- privacy anyone? Little to no backoffice capabilities. How’s one supposed to get any business done? Another important aspect that is poorly addressed by these solutions is their ability to manage the sessions. For example, Zoom does not save texts from chats, so important notes and insights written during sessions are lost. These types of solutions make it difficult to manage sales or consultation sessions. Consolto sees their solution as a VCRM -- a Videochat-based Customer Relationship Management platform that was designed to enhance business interactions. It enables anonymous, contactless (without exchanging contact details), frictionless (no downloads, no credentials) real-time communication via video. Their product is available either as a website widget or a direct link enabled through a Personal Page. Fully optimized for the needs of SMBs and freelancers, Consolto’s easy to install solution (just one line of code) deploys an impressive roster of high impact functionality that simplifies the management of videochat business interactions. These functionalities include meeting scheduling, in-app invoicing and payments, memos, session transcription (coming soon), CRM-like followup notifications, client analytics and persistent messaging, to name just a few.
TeamSupport
teamsupport.com
TeamSupport is a comprehensive software solution that manages the entire post-sale customer experience, resulting in revenue growth, reduced churn and higher customer satisfaction. TeamSupport’s suite of proactive customer service software allows you to prioritize your customers by truly knowing who they are, effectively supporting them, and growing with them. TeamSupport's system helps make happier customers - which leads to more revenue for your business. TeamSupport's customer service software includes: - Support: Award-winning ticket management system - Messaging & Live Chat: Real-time digital conversations - Success: Improve customer relationships for success - Insights: Customer data & analytics
Vtiger
vtiger.com
Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provides you a 360-degree view of all your customer information in one place and helps you optimize your sales, support, and marketing touch-points with real-time actions and conversational Insights. Vtiger CRM helps teams create delightful experiences across the entire customer lifecycle - AI-powered CRM and robust automation tools help sales teams to focus on the right deals and deliver growth. With Vtiger, get a unified CRM to break silos and get marketing, sales, and support on the same page with a single source of truth. Deliver exceptional customer experience and support by engaging with your customers across multiple channels. Manage your work on the go with our mobile applications for both Android and iOS.
Qualified
qualified.com
Qualified is the pipeline generation platform for revenue teams that use Salesforce. Leading B2B brands such as Adobe, LaunchDarkly, SurveyMonkey, ThoughtSpot, and VMWare trust Qualified to grow their pipeline by tapping into their greatest sales & marketing asset—the corporate website—to identify the most valuable buyers, uncover signals of buyer intent, and instantly start sales conversations. Customers that use Qualified report a 10X increase in sales meetings, a 4X increase in lead conversion, and a 6X increase in pipeline. Qualified, built on Salesforce, connects the website with Salesforce data to identify account-based buyer intent and facilitate real-time sales conversations. Qualified is ranked #1 on the Salesforce AppExchange and is ranked #1 across over 20 categories on G2. Headquartered in San Francisco, Qualified is led by former Salesforce CMO Kraig Swensrud and former Salesforce product SVP Sean Whiteley and funded by Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. To learn more, visit qualified.com.
LeadDesk
leaddesk.com
LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX.
OpenText
opentext.com
OpenText Corporation (also written opentext) is a Canadian company that develops and sells enterprise information management (EIM) software.OpenText, headquartered in Waterloo, Ontario, Canada, is Canada's largest software company as of 2014 and recognized as one of Canada's top 100 employers 2016 by Mediacorp Canada Inc.OpenText software applications manage content or unstructured data for large companies, government agencies, and professional service firms. OpenText aims its products at addressing information management requirements, including management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.OpenText employs over 14,000 people worldwide and is a publicly traded company, listed on the NASDAQ (OTEX) and the Toronto Stock Exchange (OTEX).
LiveCaller
livecaller.io
Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses across industries is huge, so LiveCaller basically solves those issues by offering all in one solution, that combines different communication channels (Web-Call, Chat, Callback, Social Messaging Apps) into a single platform.
Haptik
haptik.ai
Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others.
Gist
getgist.com
Gist is a suite of tools businesses use to market, sell, and communicate with their customers. They are on a mission to help marketing, sales, and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist, and they are just getting started. Customers use them to talk to their leads and customers and be that central source of truth. They believe that they’re in the middle of a huge shift in the SaaS space towards all-in-one platforms and they need their help.
HelpCrunch
helpcrunch.com
HelpCrunch is an all-in-one customer communication platform for support, marketing, and sales. It combines a set of tools to help you grow your business: 👉 Multichannel live chat 👉 Chatbots 👉 Shared inbox 👉 Knowledge base 👉 Email marketing 👉 Popups 👉 CRM
Cisco
cisco.com
Cisco Spaces is a cloud platform that connects people & things with spaces to transform buildings into smart spaces. Using the power of Cisco devices as sensors (Catalyst, Meraki, Webex) and the Spaces ecosystem, the platform aims to make buildings safe, smart, sustainable, and seamless. Cisco Spaces harnesses the power of Cisco hardware and sensors (Catalyst, Meraki, Webex) making buildings safe, smart and sustainable with seamless people experiences.