QueueBee
queuebeesolution.com
QueueBee Solution is a global leader in the realm of Customer Journey Management and Customer Experience Management. More than just a queue management system, it provides robust, tailor-made solutions across multiple sectors worldwide, including finance, healthcare, retail, and public services. It empowers its clients to streamline and humanize their customer journeys by offering integrated engagement strategies. Its mission is to keep evolving its solutions, products, and services to meet the dynamic needs of complex business environments, thus enabling organizations to achieve maximum customer satisfaction and operational efficiency. QueueBee Solution's comprehensive suite of solutions is designed to elevate the customer experience across multiple touchpoints. Its offerings include: * Customer Portal: A user-friendly platform that offers centralized, customizable solutions for appointment booking, queue ticket options, and real-time queue status updates. It also includes optional features for virtual call integration, customer feedback collection, and support management, ensuring a consistent brand experience throughout. * Appointment Booking: It leverages state-of-the-art technology to provide advanced appointment scheduling, significantly reducing physical wait times and enhancing customer satisfaction. * Queue Management: It offers advanced hardware and software for unified queuing solutions that cater to physical, virtual, and hybrid systems, aligning with diverse customer preferences and scenarios. * Display Management: Digital displays and advanced communication tools are used to present queue information and vital messages, promoting clarity and reducing confusion in waiting areas. * Customer Feedback: Its system collects valuable feedback through accessible interfaces, helping to identify improvement areas and measure customer satisfaction across physical and digital touchpoints. * Support Management: It provides a solution that streamlines customer experience by handling customer inquiries and resolving issues across various channels.
Promoter Ninja
promoter.ninja
Promotor Ninja is an app for businesses to conduct email surveys and measure Net Promoter Score(NPS) of customers and gather feedback. Allows users to send surveys in multiple languages and analyze results based on customer segments. Features include data import from CSV formats files and white labeled survey forms. Offers subscription-based pricing model.
Palzin Feedback
palzin.co
Palzin Feedback is a simple yet powerful tool to collect customer feedback and build better products. Palzin Feedback is made to help businesses become truly customer-centric, helping you prioritize the request and closing the customer feedback loop. Collect feedback from customers and team. ✅ Collect customer feedback with ease ✅ Use existing user accounts ✅ Collect feedback from other sources Analyze feedback ✅ Analyze feedback by appending relevant data ✅ Focus on feedback from specific customers ✅ Keeping logs of every request, paving the way for an insightful conversation about what you can do together. Build a roadmap and stay in the loop with stakeholders. ✅ Prioritize projects and features ✅ Communicate product decisions to customers and stakeholders through public and private roadmaps. Keep customers up to date with Changelog ✅ Share features when it is live ✅ Close the feedback loop ✅ Communicate freely
Oktave
oktave.co
Customer Effort Score (CES), Net Promoter Score (NPS), Invitations ... Collect customer insights by creating appealing forms to your audience with various question formats. Oktave is a comprehensive platform designed to enhance employee well-being and engagement. By leveraging data analytics and personalized insights, Oktave empowers organizations to create a positive work environment that prioritizes mental health and overall employee satisfaction.
nps.today
nps.today
In their customer surveys, many companies tend to ask the same questions that they believe are important to be answered. The challenge is however, that customers often just do not agree and therefore they simply do not answer the survey. It is wasted work where the only result is that the customer has been disturbed. Companies that run a real customer experience and loyalty programs can grow twice as fast as those that don't. It is about listening to the customer's immediate opinion about the company, and this gives rise to a relevant dialogue between the customer and the company. This is exactly what we work with at nps.today. Relevance to your customers and your business, in that order. Your customers are asked one question and provide one comment. Put yourself in the customer's shoes - it works and the answers give value to your customers, work processes, products and employees.
Likeik
likeik.com
Likeik CX is a Spanish technology company linked to the ecosystem of improving the Customer Experience. Its team and digital solution helps the Customer Experience, Marketing and HR departments in a simple and fast way to involve the rest of the organization in the continuous improvement of their customer experience.
KePSLA
kepsla.com
KePSLA is a leading provider of guest intelligence and feedback management solutions specifically tailored for the travel and hospitality industry. KePSLA serves over 5,000 customers across 51 countries, offering tools that enhance guest experiences and optimize operational efficiency.
JustFeedback
justfeedback.com
A Sarka Insights company. JustFeedback is a customer experience risk management SaaS platform. Reduce operational risk through collection and analysis of customer feedback data along the customer journey. Increase engagement with customers at key touchpoints with advanced targeting features. Track your Net Promoter Score (NPS), Customer Effort Score (CES) and Customer Satisfaction Score (CSAT) on auto-pilot. With AI-driven targeting, engage with your customers at the optimal points along the customer journey to maximise response rates.
FloorInsights
nps.floorwalk.in
FloorInsights, an AI enabled tool to measure your NPS, CSAT & CES. Get instant consumer feedback, set alerts for responding to consumer feedback and win your customer again.
FellaFeeds
fellafeeds.com
FellaFeeds is a multi-feature feedback app and customer feedback system which lets you collect feedback on Kiosks, iPad & Android Tablets, Online Surveys on Website and Email. It offers easy and customizable surveys to collect customer feedback efficiently and effectively. It collects feedback through Net Promoter Score, CRS, and CSAT which assists in making crucial business decisions. It includes several features like Negative Feedback Alerts, Customer Loyalty Program, Referral Program and so much more for you to explore to build and grow your business.
FeedbackRig
feedbackrig.com
FeedbackRig is a cloud-based customer survey solution that helps businesses to gather real-time feedback from their customers or employees, identify pain points and act on actionable insights. FeedbackRig features data analytics and a central dashboard that help users to measure feedback and track key performance indicators (KPIs).Users can create custom one-question surveys and collect feedback using In-App, Web and Email Surveys. FeedbackRig allows users to integrate a feedback widget with existing company websites or emails. Users can also share web surveys with their customers. Users can also download reports in excel/csv formats. The solution also offers integration with Slack.
eTrusted
etrusted.com
eTrusted is a comprehensive platform for Experience Management that specializes in collecting, analyzing, managing, advertising, and optimizing customer and employee feedback. It offers a range of solutions tailored to enhance customer experiences across various industries, including automotive, banking, B2B, retail, energy, and insurance.
e-satisfaction
e-satisfaction.com
Start collecting Voice of Customer & Feedback Data with its tested 5-step framework and get practical about Customer Centricity. e-satisfaction.com is a Voice of Customer solution that gathers vital information regarding what customers think and feel about their experiences with a business, across complex networks and during critical moments, to drive business impact. It solves the problem of having real-time visibility on what customers feel or think while interacting with a business across touchpoints, which are impossible to monitor all at once without the use of technology. Vision: Make Every Business Customer Centric.
Askemo
askemo.nl
Askemo is the Employee Engagement and Customer Satisfaction Survey platform that truly works. It simplifies feedback collection with short, impactful questions. Users optimize performance with the highest response rates in the market. Solutions: * Employee Engagement: Engage employees effortlessly. Askemo makes it as easy as sending a 'Tikkie.' Employees respond anonymously, and feedback is instantly visible in their dashboards and analytics, converting into actionable insights. * Customer Satisfaction: Optimize customer satisfaction with its efficient feedback process. It collects quick responses, gains real-time insights, and allows immediate action to enhance the customer experience. The solution includes the integration of NPS, CES, and CSAT scales and allows customizable questions tailored to specific needs. Why Choose Askemo: - Highest Response Rates: Up to 82% engagement (20% above market average). - Real-Time Analytics: Immediate insights and user-friendly dashboards. - Seamless Integration: 100% open API for easy tool integration (It connects with the tools already in use). - Actionable Insights.
AirVote
air-vote.com
A customer's complaint is a gift, but not all customers leave feedback, and a business cannot always see all its problems. Often, things simply fall through the cracks, and the team cannot follow up on everything. A company working directly with customers, patients, or passengers suffers the most. Problems with staffing, shift scheduling, and even basic household items, such as unexpected messes in the restroom, can go unnoticed. A business may be unaware of some service problems that are obvious to its customers. Statistically, 2% of customers leave their reviews on social networks. Many of these reviews can hurt the company's reputation for no reason: all the business needs is to help "shine the light" on the problem to fix it quickly. To solve this, AirVote was created. Its QR Smileys help flag small problems before they grow big and manifest as negative reviews. The tool provides the business team with an internal quick feedback mechanism that connects them with their customers in real-time. Happy feedback is directed straight to the company’s social media pages. For the customers, the AirVote QR Smiley is an easy, comfortable way to express their in-the-moment experience or impression. And, yes – sometimes to vent! Feedback is anonymous: customers don't have to sign in or install any apps, which means the feedback is an honest critique or a genuine "thank you." By the way, over 50% of all responses are positive, and almost 100% of critical feedback is practical and actionable. This shows that individuals want to do the right thing when expressing their frustration and do not hesitate to say thanks when it's due.
Zeffi
zef.fi
Ready to take customer experience to the next level? You can connect and explore how Zeffi can help delight customers and drive sustainable growth. Zeffi continues to shape the future of CX and empowers businesses to thrive in an ever-evolving digital landscape. Together, you can build stronger, more meaningful connections with customers and unlock new possibilities for success. Zeffi ensures successful decision-making, employee happiness, and customer success with delightfully easy and intelligent surveys.
Wiseback
wiseback.com
Go beyond feedback with experience management platform: perform in-depth analysis of critical metrics, like nps, csat, ces to enhance actionable insights Wiseback offers AI powered SaaS platform for companies, which allows to easily collect feedback and manage customer & employee experiences in an omni-channel structure.
EvaluationsHub
evaluationshub.com
EvaluationsHub is your easy way to automate B2B Customer Experience and customer health scoring with over 100 metrics for improved retention. EvaluationsHub's evaluation software allows businesses to collect feedback from their customers or suppliers in a structured and organized way. The software includes customizable survey templates, automated reminders, and detailed reporting tools to help businesses make sense of the feedback they receive. EvaluationsHub's software also includes advanced analytics features, such as sentiment analysis and trend tracking, to help businesses identify patterns and trends in their feedback data. EvaluationsHub's evaluation software is designed for businesses of all sizes and industries. Any business that wants to improve their customer or supplier experience can benefit from using EvaluationsHub's software. Some specific industries that may benefit from using EvaluationsHub's software include manufacturing, b2b services, education, and retail.
Userfeed
userfeed.io
Capture, manage, and close the loop on product feedback where customer engagement happens: Intercom
InputKit
inputkit.io
InputKit is a web-based customer experience software specializing in customer satisfaction monitoring and staff evaluation. The company was founded in 2017 by Philippe and co-founded by Jean-Philippe Fong. We help more than a hundred companies in Quebec that have one thing in common: offering the best customer experience and being the best in their industry.
Chatter Research
chatterresearch.com
Chatter equips the right team with the right insights at the right moment, helping them take action when it matters most. Its conversational format drives 8X more engagement than traditional surveys, giving the brand the tools needed to improve customer and employee experience with intention.
Callexa
callexa.com
The vast number of available integration possibilities makes Callexa Feedback the perfect tool to perform NPS surveys. React quickly on complaints, measure the allover performance of your support and collect valuable information to improve your services further. Callexa Feedback is your choice if you want to want to identify the perception your clients have towards your company.
Appzi
appzi.com
They help startups and SaaS businesses build better products by making user feedback easy. There’s no question that anyone building a website or product needs feedback. The problem is that the tools available today tend to be either too limited or too complex, poorly designed, or simply too expensive. They are building a beautiful, easy-to-use, hassle-free, and affordable feedback tool that will help users capture bugs, suggestions, and feedback about their products.
Testimonial Tree
testimonialtree.com
Grow you business through your happy clients! Testimonial Tree helps you gather & share your best customer feedback on sites that get you more referrals Testimonial Tree is an innovative product allowing your business to utilize social media as a marketing tool to promote new products and services. From small business to enterprise solutions, Testimonial Tree will help your customers promote your business for you.
Pulse Insights
pulseinsights.com
Pulse Insights creates software to help enterprises collect and activate customer feedback in their digital channels.
SurveyStance
surveystance.com
SurveyStance helps you capture customer feedback in the easiest way possible! Our One Tap Smiley Feedback Kiosk and Email Signature Survey are both designed to make it simple for customers to provide feedback, and all responses are viewable in a centralized dashboard. Get the feedback you need without the hassle.
Affiniv
affiniv.com
Affiniv is a customer experience platform that helps businesses collect NPS, CSAT, and customer feedback in general, analyze it using AI, and uncover actionable insights for business growth. Using its product, users can create surveys, send them through multiple channels (Email, WhatsApp, Web-Embed, etc.), and then analyze the responses on an AI-powered dashboard. Brands utilize this feedback to improve their existing products and processes, gather ideas for new launches, and convert detractors into promoters. Affiniv is affordable, easy to use, and includes 1:1 onboarding support. It is a bootstrapped SaaS business focused on building a high-quality product for its global customer base, with customer experience at the heart of its mission.
Askem
askem.com
52% of web visitors don’t find what they’re looking for. To discover exactly what web users need from website content, they can turn to Askem. Askem is a content maintenance software designed to ensure website content is relevant, accurate, and current, utilizing quantitative metrics and qualitative user feedback. Its mission is to help today’s digital teams achieve success in their web content and user experience. Askem is currently trusted by organizations such as Northumbria Healthcare NHS Foundation Trust, Bedfordshire Police, the Health and Care Professionals Council, Zero Waste Scotland, the Association of the British Pharmaceutical Industry, and Community Union, among many others.
QaizenX
qaizenx.com
Amazing Customer, Employee, Community Experience is the Key. Get Feedback, Act on insights & Make it Exceptional. QaizenX is a next-generation online feedback platform that addresses basic feedback needs at best. Its solution offers a range of pre-built and custom templates that you can use to conduct feedback surveys in business areas such as Customer Satisfaction, Employee Engagement, Market Research, Community Experience, and others. With QaizenX's advanced reporting systems and data visualization, you can make smarter decisions. Key Features Includes: - Easy to use feedback platform - Create Seamless Feedback Forms - Variety of pre-set questions - Survey-Ready popular case templates - Multi-lingual, Multi-Device - Easy to embed in emails and web - Brand Personalization: Piping, Brand Reflection, Custom Theme - Skip Logic, Auto-fill, Expressions - Real-time result tracking - Filtered report, By question or by demographic, etc. - Advanced Analytics, Cross-tab, sentiment, etc. - Export or Share data with your team - Customizable for any industry - Small & Medium Business (SME) - Government - Healthcare/Hospital - Travel & Tourism - Hotels & Restaurants - Retail - Education - Events & Exhibitions - Franchisee
Responster
responster.com
Responster is a beautiful and easy-to-use survey tool that helps companies and organizations interact more efficiently with their customers, partners, and employees. It provides users with the clarity, collaboration, and control needed to make feedback a natural part of product, service, and business development. Responster takes pride in being user-driven in everything it does and is always working hard to iterate and improve its product. The company strives to be a leader in feedback-driven business development and to continuously enhance its support for organizations that want to make smarter, more informed decisions. Responster helps its customers: * Create one-of-a-kind branded surveys that display perfectly on any modern device. * Boost survey response rates through great user experiences. * Obtain actionable insights in real time. * Make quicker and better data-driven decisions.
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