CallFinder
mycallfinder.com
CallFinder is a leading provider of cloud-based speech analytics and call scoring technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. They deliver their highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, collections, insurance, manufacturing, utilities, education, and more. CallFinder automatically exposes and reports on agent performance and compliance rates (both script and regulatory) while extracting vital intelligence from 100% of your customer interactions. You’ll gain automatic insights into customer call reasons, as well as capture business insights to help you improve your compliance rates, call handling operations, agent performance, and drive more revenue-generating call outcomes. CallFinder delivers: • Management visibility into 100% of agent/member conversations. • Immediate identification of non-compliant agents. • Usage-based pricing to fit your budget. • Easy to use Software as a Service (SaaS) solution. • Expert ongoing client support with your assigned CallFinder Analyst. CallFinder is a division of 800 Response Marketing LLC, a well-established provider of communications solutions which for three decades has enabled businesses to boost and optimize advertising response rates through specialized telecommunications services such as vanity and shared toll-free services and as well as real-time analytics tools.
Graphlogic
graphlogic.ai
Graphlogic is dedicated to revolutionising Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology to create advanced chatbots, voicebots, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) solutions, and Retrieval Augmented Generation (RAG) pipelines with Large Language Models (LLMs).
Decagon
decagon.ai
Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.
Cust
cust.co
Elite Customer Success teams get better with Cust AI agents. AI agents enable CSMs to get to know even your smallest customers. Turns these insights into personalized success plans. Recommends the next best action across the customer journey. Cust is an autonomous customer success platform that makes high-touch experience possible for smaller customers. The platform gives companies AI agents that proactively get to know their long-tail customers. Turns these insights into a personalized success plan. Influences their decisions across the full customer journey - from onboarding to renewal.
NewOaks AI
newoaks.ai
Unlock the potential of your small to medium-sized business (SMB) with its cutting-edge ChatGPT-powered chatbot. Seamlessly convert customer queries into appointments through 24/7 SMS conversations. Enhance your customer engagement and streamline your booking process effortlessly. Whether it's scheduling appointments, answering inquiries, or providing assistance, its AI-driven solution ensures a personalized and efficient experience for both you and your customers. Experience the future of appointment booking with our innovative conversational platform.
Chat Board
chatboardapp.com
Chat Board is a web app that helps you automate business customers’ communication with artificial intelligence-driven chatbots and a chat system integrated with the most-used platforms. Seamlessly connect OpenAI (ChatGPT) and Google to unlock powerful AI features.
Alvaria
alvaria.com
Alvaria, Inc. is the holding company of two best-of-breed technology providers, Alvaria CX, a leader in customer experience outbound technology compliance and self-service, and Aspect, whose workforce engagement management solutions deliver the future of work innovation. While Alvaria remains one company, their go-forward business operating structure and market brands is two – Alvaria CX and Aspect. Alvaria brands empower human connection by building software that supports the best possible customer experience and workforce engagement. Their software is created to empower teams and customers by optimizing workforce engagement and enhancing customer interactions. Their solutions make an agent’s day-to-day better and, therefore, the customer’s experience better. They go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal. Alvaria brands are transforming the way people interact with companies and increasing their client’s profits because of it. They are the leader in customer experience and workforce engagement software, fostering better connections through better technology. Their open, innovative platforms are purpose-built to deliver two essential experiences: feature-rich, intuitive, and intelligent workforce engagement management, and proactive enterprise outbound services. Proudly celebrating 50 years in business, Alvaria was formed from the merger of world leaders Aspect Software and Noble Systems. Today, their Alvaria brands are paving a new path in customer experience and workforce innovation empowering teams and agents to stay in touch with your customer’s side of the story.
Hachly AI
hachlyai.com
Hachly AI is an AI-powered conversational engagement platform that helps businesses increase conversions. A fully functional AI-powered Engagement & Conversation system and an AI SDR for your website to handle visitor conversations and convert them to customers. You will have access to a platform where you can create and set up chatbots for your business. We will help you with integration and tailoring the chatbot to your business needs.
Knowlarity
knowlarity.com
Knowlarity is the largest provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets. Knowlarity is headquartered in Singapore and was founded in 2009. Knowlarity pioneered a unique cloud communication technology for Asian and Middle eastern markets in 2009 and today has more than 15,000 paying businesses customers in these markets. It helps the business grow their revenue faster with its proprietary customer communication technology platform SuperReceptionist. In last 7 years, the company has grown from scratch to a global venture with 300+ employees, 1,000 partners and 8 offices in India, Southeast Asia and Middle East. Known for its innovation and process excellence, Knowlarity has received various awards such as the Amazon Excellence Award, Silicon India start-up of the year, Nasscom Emerge 50. The company has raised capital from global investors like Delta Partners, Sequoia Capital and Mayfield fund and is trusted by global companies including Google, Amazon, Uber, Practo, Ola, Zomato, Swiggy, Deliveroo, Yzer among others.
CommBox
commbox.io
CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, digital engagement, business automation, conversational AI, and generative AI chatbots. CommBox helps organizations automate their repetitive work, optimize customer journeys, boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape. CommBox empowers support and sales teams to better engage with customers on their preferred messaging communication channels, such as SMS, Messenger, WhatsApp, Google Business Messages, and more, with the only autonomous communications platform. CommBox's 350+ enterprise customers benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. Discover the CommBox experience: visit www.commbox.io
Richpanel
richpanel.com
Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. * Self-service portal to automate repetitive questions. * Multi-channel help desk & live chat. * Reply faster with context. * Get sales through live chat. * Comprehensive customer service reports.
Lang.ai US
lang.ai
Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.
Swell
swellcx.com
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.
Enthu.ai
enthu.ai
Enthu.AI helps contact centers improve revenue and customer retention through AI driven insights. Enthu.AI enables 100% customer conversation monitoring, auto surfaces interactions that matter and helps quality teams improve agent performance through personalized and to-the-point coaching and training. Suited for both revenue and support functions, Enthu.AI helps optimize agent performance resulting in measurable gains across call QA efficiency, customer satisfaction score, new agent onboarding and agent training & coaching time, ultimately impacting revenue. For further information, visit https://enthu.ai
Hubtype
hubtype.com
Hubtype is paving the way towards a new era of communication in which brands communicate with their customers in a frictionless, meaningful and inspiring way. Hubtype empowers companies to embrace simple, meaningful and customer centric conversations at scale through conversational apps; a new technology that goes beyond chatbots and combines the best of graphical interfaces (like websites and mobile apps) that provide great UX and the best of messaging apps (such as WhatsApp, FB Messenger, etc) or webchat.
Pega
pega.com
Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow.
Zingly.ai
zingly.ai
Zingly.ai is a leader in AI and digital-first CX technology, helping businesses to transform customer service into a strategic asset that drives growth. By combining generative AI with intuitive communication tools, Zingly.ai enables companies to increase revenue, expand wallet share, and drive operational efficiency while delivering exceptional customer experiences.
SalesLens
saleslens.io
Boost sales and customer service with AI-powered conversational analytics. With SalesLens you can analyze all your team's conversations in one place and obtain detailed reports and analytics which pinpoint where performance improvements can be made. You can also set up automated coaching so your team can learn and improve.
ContactEngine
contactengine.com
ContactEngine is an award-winning proactive conversational AI technology used by large corporations across industries to automate customer communications. ContactEngine enables you to provide proactive customer service as a business - interacting with customers through the channels they’re most comfortable with, before they need to contact you. ContactEngine AI starts and runs intelligent conversations, transforming the efficiency and costs of your operations, and revolutionizing your customer experience. ContactEngine is deployed in multiple industries internationally, including telecommunications, banking, insurance, retail and utilities. Clients include Argos, Asda, British Gas, BT, DHL, Sky, TELUS, Verizon, Virgin Media, Whirlpool. ContactEngine is privately owned.
Alivo
alivo.ai
Alivo is automating customer communications, helping businesses deliver instant, personalized, and intelligent interactions that actually drive business. Its advanced AI technology enables seamless and efficient conversations, allowing businesses to expand their reach and enhance customer satisfaction. Alivo helps home service companies capture more leads, convert them quicker, and drive repeat business with an AI-powered lead management platform.
Whelp
whelp.co
Whelp reduces wait time for your customers by 60% and helps your company deliver faster, richer experiences with an AI-based Chatbot, Omnichannel Messaging, and a Unified Inbox. They also deliver the most advanced reporting to help you measure and track team and company performance for a more optimized and delightful customer support experience.
Robylon AI
robylon.ai
Robylon is an AI-powered customer support platform that can handle your company's support queries on Email, Tickets, Chat, WhatsApp, and Phone. It automates over 80% queries, improves resolution times by over 90% and helps reduce costs by over 30%. Robylon’s key value proposition: 1) 80% customer queries automatically resolved by AI agents 2) Rest 20% queries handled by our in-house human agents 3) 90% reduction in Average Handling time (AHT) and 30% reduction in costs 4) All 3 channels supported: Tickets/Emails, Voice and Chat/Social (Whatsapp, Instagram, etc.) 5) Billing only for the resolved queries 6) 40+ languages supported
SPEEQO
speeqo.com
SPEEQO Voice AI provides unprecedented insights into users and their experiences using speech analysis and emotion recognition technology.
Snowfly
snowfly.com
Snowfly is a leading gamification-based incentive, retention, and analytics company founded in 1999. They specialize in creating a customized approach for each client to ensure you are benefiting from the best employee engagement for your organization using a unique gamification, variable-interval, positive reinforcement, reward and recognition system. Using analytics to provide actionable steps towards individual and organizational improvement through focused recognition and incentives, Snowfly delivers custom, unique, and measurable results to their clients. For their Contact Center clients, they are also able to provide comprehensive cutting-edge Speech Analytics services as well including scorecard capabilities and an entire content library of topics and easily deployed preset business goals.
ReflexAI
reflexai.com
ReflexAI equips human support and contact centers with scalable AI tools that deliver advanced roleplay simulations and intelligent quality assurance, driving better outcomes for every human interaction. ReflexAI brings the best in machine learning and natural language processing to mission-driven, people-centric organizations via innovative tools that transform how they train, develop, and empower their frontline teams.
Recordia
recordia.net
Power your business with automated knowledge extracted from what your customers are saying while dealing seamlessly with international regulation. Recordia® is a 100% cloud-based artificial intelligence platform, capable of obtaining a deep understanding of conversations with the highest security and protection, certified with the highest quality and security standards. Discover the features of Recordia®: - Call Recording: comply with international regulations, store and easily access your recordings, call logs and consents in a secure and scalable environment. - Transcription: convert 100% of your voice conversations into text, distinguishing interruptions and overlapping voices for further analysis. - Speech and Sentiment Analysis: extract business intelligence and identify customer sentiment from conversations to improve customer experience, increase operational efficiency, and reduce costs or compliance risks. - Voice Biometric Authentication: accurately identify customers in seconds by recognizing their voiceprint.
Yactraq
yactraq.com
Yactraq offers both out-of-the-box and custom features very cost effectively and is the global value leader in speech analytics. Our patents in conversational computing give Yactraq an edge in developing next generation virtual customer agents and other types of talking computers. A Gartner Cool Vendor (Smart Machines), Yactraq has also been mentioned in various Gartner reports for Contact Center Infrastructure, CRM, Data Science, Machine Learning and AI Core Technology. Gartner's CRM Reports for Customer Interaction Analytics, Speech Analytics & Voice-of-the-Customer (VoC). VoC is a key application area with Yactraq providing predictive lead qualification metrics to accelerate revenues and understand consumer needs. Our product pays for itself within days. Customers have seen high productivity gains for their call center team managers and quality analysts who can now hyper-target which calls to listen to, instead of using a random approach. Recorded phone calls contain valuable information related to Voice-of-the-customer & Call Agent Evaluation.
Mediahawk
mediahawk.co.uk
Which marketing campaigns and sources generate phone calls and sales? Mediahawk is the market leader in call tracking and marketing analytics solutions to the business community. With over 20 years’ experience supplying many of the world’s largest blue-chip companies with call tracking software. They are also the experts in their field with a wealth of knowledge to help your company analyse and track your inbound calls and conversions. Mediahawk call tracking provides the clarity and insight necessary to attribute your sales accurately to marketing spend, ensuring you advertise in the right places, and increase your ROI as a direct result. Their technology supports multi-channel marketing activity, enabling you to pinpoint your highest performing advertising campaigns.
Echovane
echovane.com
Echovane is the best solution for product managers, researchers, social media managers, community managers, and business leaders to do market research or collect in-depth product feedback and user feedback effortlessly.
Rezo.ai
rezo.ai
Rezo.ai is an autonomous platform that revolutionizes contact center operations with AI-powered solutions and real-time support. With their suite of products, including Engage AI, Analyze AI, and Agent Assist, they empower organizations to streamline customer interactions, enhance agent performance, and optimize business functions for greater efficiency and success. Their products enable multi-lingual customer conversations, automated tagging, accurate speech-to-text conversion, SOP-driven audits, and more, all powered by their deep integration with LLMs and data analytics. With Rezo.ai, enterprises can achieve higher productivity, increased revenue generation, overhead reduction, and uncover valuable insights into customer interactions. Rezo.AI is a Data first Contact Center powered by Autonomous agents that aim to transform customer experience by automating and analyzing customer-agent interactions across multiple voice as well as non-voice channels in 20+ languages. There are two major pillars on which the product is built: - Engage AI: It helps automate customer-agent conversations and acts as a self-serve platform to understand and resolve customer queries. - Analyse AI: It helps analyze customer-agent interactions and provides valuable insights in order to enable businesses to make proactive decisions.
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