Page 4 - Top Convin Alternatives

Abstrakt

Abstrakt

abstrakt.ai

Abstrakt is a call center platform that guides agents in real-time, eliminates subjectivity, and automates QA on every call to directly improve your business outcomes. Remove uncertainty on calls and give your agents the power of real-time.

Zipteams

Zipteams

zipteams.com

Intelligent meeting rooms designed for inside sales and customer success teams that provide real-time customer context, insights, and recommendations to make the customer meetings more engaging and fruitful.

VOZIQ

VOZIQ

voziq.ai

VOZIQ AI offers cloud-based machine learning and big data analytics solutions to quickly uncover breakthrough customer churn intelligence from millions of customer interactions and historical records. VOZIQ AI offers a unique synergy of technology, built-in intelligence operationalization, and on-demand professional support, that guarantees consistent and demonstrable customer retention gains. VOZIQ Leverages the combined power of machine learning, advanced text analytics, and a cloud-based plug’n’play solution, to identify and retain your high-risk and high-value customers. Many reputed companies are working with VOZIQ to achieve specific business objectives like improving customer experience, boost retention rates, reducing the cost to serve, increasing sales & marketing effectiveness, reducing customer churn, and boost revenue.

Uniphore

Uniphore

uniphore.com

Uniphore is a leading B2B AI-native company with decades of proven success. Engineered for scalability and tailored for enterprise needs, we drive AI transformation that delivers real business impact across multiple industries and the largest global deployments. Our multimodal AI and data platform is at the heart of this transformation, enabling businesses to swiftly deploy AI agents. With our AI Engine Room, organizations can harness their data and create scalable, domain-specific AI models to democratize enterprise knowledge—all while ensuring security, sovereignty, and rapid value delivery. Today, Uniphore’s technology empowers over 750,000 end-users across 1,600 enterprises in 20 countries. Discover the unmatched capabilities of Uniphore—because there’s no AI like it™.

SPEEQO

SPEEQO

speeqo.com

SPEEQO Voice AI provides unprecedented insights into users and their experiences using speech analysis and emotion recognition technology.

Snowfly

Snowfly

snowfly.com

Snowfly is a leading gamification-based incentive, retention, and analytics company founded in 1999. They specialize in creating a customized approach for each client to ensure you are benefiting from the best employee engagement for your organization using a unique gamification, variable-interval, positive reinforcement, reward and recognition system. Using analytics to provide actionable steps towards individual and organizational improvement through focused recognition and incentives, Snowfly delivers custom, unique, and measurable results to their clients. For their Contact Center clients, they are also able to provide comprehensive cutting-edge Speech Analytics services as well including scorecard capabilities and an entire content library of topics and easily deployed preset business goals.

Ressolve

Ressolve

ressolve.com

Ressolve is a conversational analytics platform based on artificial intelligence (AI), focused on gathering, analyzing, and extracting valuable information from spoken or written interactions between a brand and its audience. The main goal is to enhance the touchpoints or service of companies to make decisions in order to improve the customer experience (CX). Rescuing the true voice of the customer.

ReflexAI

ReflexAI

reflexai.com

ReflexAI equips human support and contact centers with scalable AI tools that deliver advanced roleplay simulations and intelligent quality assurance, driving better outcomes for every human interaction. ReflexAI brings the best in machine learning and natural language processing to mission-driven, people-centric organizations via innovative tools that transform how they train, develop, and empower their frontline teams.

Recordia

Recordia

recordia.net

Power your business with automated knowledge extracted from what your customers are saying while dealing seamlessly with international regulation. Recordia® is a 100% cloud-based artificial intelligence platform, capable of obtaining a deep understanding of conversations with the highest security and protection, certified with the highest quality and security standards. Discover the features of Recordia®: - Call Recording: comply with international regulations, store and easily access your recordings, call logs and consents in a secure and scalable environment. - Transcription: convert 100% of your voice conversations into text, distinguishing interruptions and overlapping voices for further analysis. - Speech and Sentiment Analysis: extract business intelligence and identify customer sentiment from conversations to improve customer experience, increase operational efficiency, and reduce costs or compliance risks. - Voice Biometric Authentication: accurately identify customers in seconds by recognizing their voiceprint.

Qtee.ai

Qtee.ai

qtee.ai

Qtee.ai is designed to analyze call recordings by transcribing the audio and then performing analysis based on defined parameters applied to those transcriptions. This comprehensive analysis aids users in gaining valuable insights from their call data efficiently, enhancing operational effectiveness and decision-making processes.

Pobuca Experience Cloud

Pobuca Experience Cloud

pobuca.com

Pobuca Experience Cloud can help you measure Customer Experience, design the right strategy based on KPIs, & then improve loyalty, customer service, & customer engagement through personalization. Pobuca Experience Cloud leverages AI to analyze what customers say in every touchpoint (calls, emails, chats, social, etc) & produces Customer Experience metrics & Voice of Customer insights. It automatically measures your CX & Loyalty by analyzing dark data that you already have untapped.

Yactraq

Yactraq

yactraq.com

Yactraq offers both out-of-the-box and custom features very cost effectively and is the global value leader in speech analytics. Our patents in conversational computing give Yactraq an edge in developing next generation virtual customer agents and other types of talking computers. A Gartner Cool Vendor (Smart Machines), Yactraq has also been mentioned in various Gartner reports for Contact Center Infrastructure, CRM, Data Science, Machine Learning and AI Core Technology. Gartner's CRM Reports for Customer Interaction Analytics, Speech Analytics & Voice-of-the-Customer (VoC). VoC is a key application area with Yactraq providing predictive lead qualification metrics to accelerate revenues and understand consumer needs. Our product pays for itself within days. Customers have seen high productivity gains for their call center team managers and quality analysts who can now hyper-target which calls to listen to, instead of using a random approach. Recorded phone calls contain valuable information related to Voice-of-the-customer & Call Agent Evaluation.

Mediahawk

Mediahawk

mediahawk.co.uk

Which marketing campaigns and sources generate phone calls and sales? Mediahawk is the market leader in call tracking and marketing analytics solutions to the business community. With over 20 years’ experience supplying many of the world’s largest blue-chip companies with call tracking software. They are also the experts in their field with a wealth of knowledge to help your company analyse and track your inbound calls and conversions. Mediahawk call tracking provides the clarity and insight necessary to attribute your sales accurately to marketing spend, ensuring you advertise in the right places, and increase your ROI as a direct result. Their technology supports multi-channel marketing activity, enabling you to pinpoint your highest performing advertising campaigns.

Echovane

Echovane

echovane.com

Echovane is the best solution for product managers, researchers, social media managers, community managers, and business leaders to do market research or collect in-depth product feedback and user feedback effortlessly.

Callbi

Callbi

callbi.io

Callbi is a secure cloud based recorder agnostic software as a service speech analytics solution for contact centres. Callbi makes use of proprietary speech to text technology developed over a period of more than 15 years, and accurately transcribes and analyses South African English, Afrikaans, Sesotho and isiZulu, with other vernaculars under development. Callbi enables your organization to monitor and analyze a 100% of your customer calls, to ensure compliance, sales or collection effectiveness, operational efficiencies, and optimize customer experience. Callbi also enables your organization to maximize revenue, reduce costs and mitigate risks.

AI Rudder

AI Rudder

airudder.com

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Rezo.ai

Rezo.ai

rezo.ai

Rezo.ai is an autonomous platform that revolutionizes contact center operations with AI-powered solutions and real-time support. With their suite of products, including Engage AI, Analyze AI, and Agent Assist, they empower organizations to streamline customer interactions, enhance agent performance, and optimize business functions for greater efficiency and success. Their products enable multi-lingual customer conversations, automated tagging, accurate speech-to-text conversion, SOP-driven audits, and more, all powered by their deep integration with LLMs and data analytics. With Rezo.ai, enterprises can achieve higher productivity, increased revenue generation, overhead reduction, and uncover valuable insights into customer interactions. Rezo.AI is a Data first Contact Center powered by Autonomous agents that aim to transform customer experience by automating and analyzing customer-agent interactions across multiple voice as well as non-voice channels in 20+ languages. There are two major pillars on which the product is built: - Engage AI: It helps automate customer-agent conversations and acts as a self-serve platform to understand and resolve customer queries. - Analyse AI: It helps analyze customer-agent interactions and provides valuable insights in order to enable businesses to make proactive decisions.

Voxjar

Voxjar

voxjar.com

Fully Automated QA with Open AI's GPT models. Evaluate 100% of your contact center phone calls without keyword searches or complex speech analytics systems. Voxjar is powered by OpenAI's Large Language Models, so you simply enter your questions and automatically get high quality evaluations at scale.

RSI

RSI

telecost.com

Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. The company offers a broad range of collaboration experience management solutions including workflow analytics, adoption metrics, call center statistics, call accounting, emergency notification, professional services for API and CRM integration. The success of most organizations is directly related to their ability to respond to the needs of their customers in a professional and timely manner. The communication ecosystem is the lifeline of every business. A well oiled communication ecosystem is a key ingredient in increasing efficiency, reducing operating costs, enhancing customer satisfaction and exceeding financial objectives. The ability to monitor, measure and manage communication facilities helps prevent breakdowns before it is too late. The advent of the agile workforce and the adoption collaboration workflow systems has created a need for more dynamic solutions that can be consumed anywhere, anytime. Agile management of the enterprise communication ecosystem is now possible through cloud based solutions that encapsulate communication channels such as voice, video and chat in clusters, spaces or teams. Managers no longer need to be tied to their desks to act, react and enact solutions based on remotely accessible quantitative information. Mobile applications can retrieve insights from traditional analytics applications, cPaas services, IoT devices, social media, messaging applications and web portals. It is imperative that every organization implements a communication experience management solution that ensures the health of their communication ecosystem.

QualityDesk

QualityDesk

qualitydesk.com

QualityDesk is a quality assurance and training application that you can use to monitor your company's customer encounters and make quality assurance measurable, goal-oriented and easy. QualiyDesk was created by professionals for professionals. The team has a total of more than 40 years of experience in the contact center industry and in management. Our application developers have been building applications and integrations in Finland's best companies. With our help, you won't leave your staff alone. We provide the tools, among other things, for rational self-assessment and good coaching. Real-time reports tell about the development of each individual and the team. Through different views, you can analyze in more detail the successes and the realization of the agreed development targets. All relevant data can be found centrally at one point and the development of operations is guaranteed. Good management is our passion! We want to help organizations in the development of management and customer experience, and to work more rationally and efficiently. Better customer experience, additional sales and more satisfied staff are just a few clicks away. Get started today by making an appointment for a half-hour demo on our website!

Operata

Operata

operata.com

Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers. Operata is the experience management platform for cloud contact centers. Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. Operata helps diagnose issues, automate actions and communicate with agents to improve the contact center environment. Operata increases the accuracy of evaluations, assures quality migration, accelerates adoption and enhances service performance and reporting. Available globally as a scalable, simple to deploy SaaS solution, Operata customers include leading insurers, telcos, banks and MSP's.

isorobot

isorobot

isorobot.io

An enterprise management system ensures that an organization complies with the best practices and processes across the departments. Our years of expertise in consulting on management systems resulted in the creation of the futuristic enterprise management system – isorobot. The isorobot manages all functions within the organization with 10+ independent and integrated modules, that too by following the globally accepted standards and management systems. They are: - isorobot QMS (Quality management system) - isorobot QHSE (Quality, health safety environment) - isorobot ISMS (Information security management system) - isorobot GRC (Governance, risk, and compliance) - isorobot Internal audit - isorobot Risk management - isorobot Business continuity - isorobot Strategy management - isorobot Asset management - isorobot Document management

SuccessKPI

SuccessKPI

successkpi.com

SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We leverage artificial intelligence and automation to unify data from the multi-channel customer experience journey and integrate seamlessly with popular CCaaS solutions, including Amazon, Genesys, Twilio, UJet, LiveVox, and Talkdesk. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.

Provana

Provana

provana.com

Provana is a SaaS platform that gives leaders control over process-intensive operations. Provana serves law firms, insurance companies, accounts receivable agencies and networked enterprises in the US market that are tightly regulated by the CFPB and other authorities. Provana is built on decades of experience in machine learning and natural language processing and helps customers manage sensitive interactions, analyze unstructured data, process personal information and ensure compliance.

MiaRec

MiaRec

miarec.com

MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Its platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec, contact centers gain full visibility into their performance and can transform inaccessible call center data into valuable customer insights, all while ensuring compliance. Founded in 2013, the Silicon Valley-based company serves more than 500 healthcare organizations, insurance firms, retail companies, financial services institutions, and other customer-first companies worldwide.

CustomerSure

CustomerSure

customersure.com

CustomerSure combines powerful customer experience software with our robust methodology and unparalleled support. Since 2010, we've been helping our customers gather, understand and act on the valuable insights provided to them by their own customers through feedback surveys. With powerful, intuitive software backed up by expert consultancy and support, CustomerSure helps you design and execute customer feedback processes that transform your business performance. We're trusted by businesses including Barchester Healthcare, Philips, Covéa Insurance, KK Wind, Magrabi and GBG Group, helping them to understand more about their customers, and then retain and delight them. When you start using CustomerSure, you get more than just a handful of dashboards. All our packages include: - Our fully-featured, easy-to-use customer feedback software - A proven survey methodology to drive measurable results - Unparalleled support from CSAT and customer feedback experts If you’d like to see CustomerSure’s award-winning approach in action, contact us for a Free Pilot Project. We’ll help you design and run a short, live test to show you exactly how everything works and prove the real impact our approach has on your customers - and your business.

ConvoZen.AI

ConvoZen.AI

convozen.ai

ConvoZen.AI is a Gen-AI powered conversational intelligence tool that empowers businesses and enterprises to understand their customers better. Our AI-powered solution revolutionizes the way businesses interact with their customers by turning every conversation into an opportunity for business growth. Leveraging cutting-edge machine learning algorithms, ConvoZen.AI analyzes and extracts insights from agent-customer interactions across all channels of conversation. We analyze a massive 17+ million conversations weekly, extracting critical data in several key areas: Sales, Customer Experience, Compliance, and Operations. These insights fuel overall business growth and lasting customer relationships. ConvoZen also offers a plug-and-play voice bot with multilingual capabilities. Close deals faster, and boost customer experience with ultra-realistic voice, and zero latency leading to fastest processing time. Founded in 2021, ConvoZen is headquartered in Bangalore, India. We deliver the power of conversational insights to companies, developed by the creators of NoBroker Technologies.

CallFinder

CallFinder

mycallfinder.com

CallFinder is a leading provider of cloud-based speech analytics and call scoring technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. They deliver their highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, collections, insurance, manufacturing, utilities, education, and more. CallFinder automatically exposes and reports on agent performance and compliance rates (both script and regulatory) while extracting vital intelligence from 100% of your customer interactions. You’ll gain automatic insights into customer call reasons, as well as capture business insights to help you improve your compliance rates, call handling operations, agent performance, and drive more revenue-generating call outcomes. CallFinder delivers: • Management visibility into 100% of agent/member conversations. • Immediate identification of non-compliant agents. • Usage-based pricing to fit your budget. • Easy to use Software as a Service (SaaS) solution. • Expert ongoing client support with your assigned CallFinder Analyst. CallFinder is a division of 800 Response Marketing LLC, a well-established provider of communications solutions which for three decades has enabled businesses to boost and optimize advertising response rates through specialized telecommunications services such as vanity and shared toll-free services and as well as real-time analytics tools.

Zenarate

Zenarate

zenarate.com

Zenarate is the world's leading AI Simulation + Coaching platform, transforming how companies develop top performing front-line teams. They offer a suite of learning experiences, including NLP + Generative conversation simulations, software simulations, back office simulations, and digital lessons. Their platform also includes an integrated LXP + Performance Analysis/QA capability, enabling customers to identify each team members' strengths + development areas and automate personalized practice + upskilling experiences. They are delivered more AI conversation and software simulations than any company in the world, supporting customers including Capital One, United Healthcare, Verizon, Bank of America, Costco, Aetna, and many more. Zenarate has received numerous awards, including Training Magazine's 2024 Top Company for AI in Training, Brand Hall Group's Gold Medal for Hybrid Learning + Emerging Learning Tech, Frost & Sullivan's Customer Value Leadership Award Winner, the Stevie Gold Award for Contact Center Training Practice of the Year, and Deloitte's 2024 Fast 500 Award.

Cresta

Cresta

cresta.com

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.

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