IT Service Management (ITSM) tools encompass the policies, processes, and activities involved in delivering and managing IT services. These tools help businesses design, deliver, and improve IT services by making them more efficient, standardized, and effective. Built around ITSM frameworks, these solutions offer a range of features, such as service desk management, asset tracking, incident and change management, and knowledge bases. They also establish consistent, repeatable workflows for various IT tasks. Beyond enhancing efficiency and standardization, ITSM tools also improve transparency in IT service delivery. They allow teams to track and monitor IT interactions from start to finish, providing better auditability and making it easier to manage and resolve issues. While IT teams use ITSM tools as part of their daily operations, end users across the business may also interact with these systems through features like ticket submission, self-help troubleshooting, and access to knowledge bases. ITSM solutions are typically part of a broader suite of IT management software, which may also include help desk software, enterprise IT management systems for larger infrastructure needs, and other related tools.
Hantar Aplikasi Baharu
ClickUp
clickup.com
Zendesk
zendesk.com
ServiceNow
servicenow.com
Freshservice
freshservice.com
TeamDynamix
teamdynamix.com
Ivanti
ivanti.com
EasyVista
easyvista.com
DevRev
devrev.ai
Deepser
deepser.com
Squadcast
squadcast.com
Atomicwork
atomicwork.com
Cortex
cortex.io
FelixSphere
felixsphere.com
SymphonyAI
symphonyai.com
Nexoid
nexoid.com
Vivantio
vivantio.com
AutomationEdge
automationedge.com
Zapoj
zapoj.com
Issuetrak
issuetrak.com
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