Il pacchetto Help Desk Essentials combina SolarWinds Web Help Desk e Dameware Remote Support per semplificare la gestione dei ticket e il supporto IT remoto.
The Help Desk Essentials Pack is the combination of Solarwinds® Web Help Desk and Dameware Remote Support. They integrate to save you time by automating and simplifying help desk and IT remote support tasks.
Key features:
- Centralized ticketing and incident management
- IT asset management (ITAM) with automated discovery and centralized inventory
- Built-in knowledge base for self-service
- IT change management and customizable approval workflows
- Reporting, SLA alerts, and customer surveys
- Remote control Windows®, Mac OS® X and Linux® systems
- Built-in tools for system monitoring, event log viewing, and network diagnostics without initiating a full remote session
- Remote access to support end-users outside the firewall
Esclusione di responsabilità: WebCatalog non è affiliata, associata, autorizzata, approvata né in alcun modo ufficialmente collegata a SolarWinds. Tutti i nomi dei prodotti, i loghi e i marchi sono di proprietà dei rispettivi titolari.
