zenloop
zenloop.com
zenloop is an integrated experience management platform based on the Net Promoter Score. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence, and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys, Zendesk, Slack, or Shopify, or used as an addition to the existing tech stack. The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring, and Jochen Schweizer. zenloop is a brand of saas.group.
Clientshare
myclientshare.com
Clientshare has built the world’s leading Business Reviews platform. Used by 1-in-2 of the FTSE 100, Clientshare helps suppliers in Logistics, BPO, RPO, FM, Contract Catering, and IT to improve retention and grow accounts. Its digital Quarterly Business Review (QBR) platform, Pulse, supports business growth. Senior leaders can easily uncover risk accounts and act before it's too late, as well as identify new growth opportunities. Clientshare provides businesses with the tools to create, deliver, measure, and act on reviews and feedback. Its vision is to be the best at helping B2B enterprises retain and grow their customers by giving them the tools to stand out, win trust, and deliver exceptional Business Reviews.
Alida
alida.com
Build better products, refine user experiences, and test marketing campaigns, all with the leading community-centered research platform. Alida helps the most innovative brands create a highly engaged research community to gather feedback that fuels better customer experiences, user experiences, and product innovation. With on-demand access to the audience that matters most, the client creates meaningful relationships, gathers feedback at scale through various methods and channels, and gains valuable actionable insights… all on a single platform. Alida works with the most innovative company in tech, media, retail, banking, and healthcare. Industry leaders like HBOMax, Adobe, Warner Bros. Discovery, and lululemon rely on Alida's platform to connect with their customers to get deeper insights, infuse feedback into their organization, and drive ROI.
SMG
smg.com
SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, its differentiated partnership model helps clients change the way they do business.
TheySaid
theysaid.io
Traditional surveys fall short—they're slow to create, hard to analyze, and lack the context needed for smart decisions. TheySaid's Conversational AI Surveys offer a better way: * Gain 10x deeper insights with context-rich responses. * Launch surveys in minutes with ease. * Boost engagement with interactive, 1:1 conversations. * Simplify analysis with summaries and natural language queries. * Automate follow-ups to turn insights into action at scale.
Edge
startedge.com
Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews.
CustomerSure
customersure.com
CustomerSure combines powerful customer experience software with our robust methodology and unparalleled support. Since 2010, we've been helping our customers gather, understand and act on the valuable insights provided to them by their own customers through feedback surveys. With powerful, intuitive software backed up by expert consultancy and support, CustomerSure helps you design and execute customer feedback processes that transform your business performance. We're trusted by businesses including Barchester Healthcare, Philips, Covéa Insurance, KK Wind, Magrabi and GBG Group, helping them to understand more about their customers, and then retain and delight them. When you start using CustomerSure, you get more than just a handful of dashboards. All our packages include: - Our fully-featured, easy-to-use customer feedback software - A proven survey methodology to drive measurable results - Unparalleled support from CSAT and customer feedback experts If you’d like to see CustomerSure’s award-winning approach in action, contact us for a Free Pilot Project. We’ll help you design and run a short, live test to show you exactly how everything works and prove the real impact our approach has on your customers - and your business.
ViaDialog
viadialog.com
ViaDialog designs innovative solutions for the management and automation of customer interactions. Thanks to our expertise in omnichannel flow management and our mastery of AI technologies dedicated to customer relations, our products have become essential references in the industry. As a telecom operator, publisher and host, ViaDialog offers a true one-stop shop to its customers. Certified ISO 22301 by AFNOR since 2018, we place Very High Availability at the heart of our strategy. Our solutions, whether cloud or on-premise, allow customer relationship centers to develop quickly, without requiring costly investments, across all digital channels.
Mindful
getmindful.com
Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so they bridge the gap between experiences, bringing customers the help you need at a time that’s best for your. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. * Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. * Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. * Traditional hold times are a thing of the past by providing premier callback in the IVR. * Customers expectations are managed with status updates and options to reconnect via SMS. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.
Supahub
supahub.com
Supahub is a free customer feedback tool to collect, manage, and prioritize feature requests. No more lost or ignored feedback. Unlike traditional methods of collecting feedback through email or chat, Supahub saves you valuable time by consolidating conversations and emails into a centralized platform. With Supahub boards, you can create a dedicated space for feedback on specific topics such as feature requests, bug reports, blog topics, and FAQs. Boards can be either public or private, enabling teams to manage feedback internally if needed. With Supahub, you can easily follow up on feedback by commenting on posts and updating their status as
Outset
outset.ai
Outset is an AI-moderated research platform designed to automate and streamline the research process with the ability to scale. Leveraging artificial intelligence, the platform can conduct and synthesize video, audio, and text interviews with a vast number of participants simultaneously. It excels in running hundreds of interviews simultaneously, probing deeper into participant responses to extract insights and understand 'why' behind the answers. The service allows for research guides to be uploaded and tailored by users, alongside the ability to recruit participants utilizing Outsets panel or integrating user's private panel partners. Offering an AI-powered synthesis of research, Outset is built to facilitate efficient discovery of insights from participant interactions by digging deep to extract details that matter the most. Valued for its speed and quality of responses, Outset offers the potential to significantly accelerate the delivery of research findings. It enables users to focus more on critical tasks such as understanding the consumer and designing products by eliminating the need for conducting countless hours of interviewing and labeling. The tools ability to eliciting detailed and specific long-form responses from users has been considered particularly helpful for understanding customer priorities.
Inari
useinari.com
An AI-powered product discovery and feedback analytics tool. Surface insights and product opportunities auto-magically. Inari surfaces customer insights and revenue generating product opportunities from your customer data auto-magically using AI. Instead of sifting through 100’s of user interviews or 1000’s of pieces of customer feedback manually, Inari automates the process of highlighting interesting quotes, identifying trends, uncovering impactful feature requests, and tying helpful prioritization metrics with features so your team can spend less time analyzing and more time building products that customers love.
Cloutly
cloutly.com
Cloutly is an all-in-one review-tech platform that helps multi-location businesses collect, measure, and manage the customer experience. From small barbershops to enterprise clients like Just Cuts, Swimart, and Home Instead, Cloutly helps marketing teams connect the dots between reviews and revenue. Although it is new to G2, it is the highest-rated reviews app on Square, and it connects with thousands of other systems like Mindbody, ClubReady, Hubspot, and Zapier. Automatically collect Google reviews, video testimonials, or reviews on 40+ other sites after a transaction using Cloutly's multi-step email + SMS review campaigns. No cookie-cutter emails; you can fully customize and personalize each step of your review campaigns with text or video. It's your chance to stand out, create an engaging customer experience, and win more reviews. Deter negative reviews and be quickly alerted to unhappy customers (in a Google-compliant way), so you aren't left uninformed or unfairly reviewed. Every Cloutly campaign offers your customers a way to seek help from you instead of blasting you online. It's all your reviews in one place—Google, Facebook, and 40+ other review sites—so you can monitor your reputation, respond to customers, and manage your reviews in one unified inbox. Discover AI-powered insights—extract customer themes and trends for your business vs. your competitors, plus leverage "Magic Response," a powerful way for businesses to generate personalized review responses in real time using artificial intelligence. And in the spirit of bringing everything together, you can display all your reviews in site-wide widgets to build trust with customers and boost conversions. Get more reviews, more trust, and more on-site conversions. Multi-language feature enabled—collect and display reviews in your native language!
Wonderflow
wonderflow.ai
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonderflow's unified VoC analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. Its AI analyzes the Voice of Customers from all over the world, both from your buyers and your competitors'. The Natural Language Processing (NLP) technology then provides you with easy-to-digest insights, not complicated procedures, so that everyone in your company can access the best information in seconds. Wonderflow is frequently mentioned by leading industry research firms such as Forrester, 451 Research, Omdia, and Aragon.
Thematic
getthematic.com
Get targeted, accurate insights from your customer feedback in seconds with Thematic’s AI-powered platform. Easily transform unstructured feedback into clear, specific and actionable themes, without setup costs. Thematic makes it fast and easy to get insights that help you improve customer experience, products, and services. Thematic transforms noisy text feedback across any channel into insights to improve services, products and customer experience. They have made it easier for everyone to get customer insights and analytics, to make better decisions faster! Thematic's AI delivers a thematic analysis of feedback data at scale: it's why they are called Thematic! Its AI analysis is transparent and flexible, so you can easily guide the AI to directly answer your business questions. Use its platform to identify what matters to customers, what's driving your metrics and why. It's easy to dive into issues and quantify the impact on your metrics. Now with Thematic Answers, you can rely on Thematic's Trust layer while harnessing the power of generative AI to get high quality insights to everyone, faster.
Playvox
playvox.com
Playvox is the leading customer service agent performance optimization software. Playvox integrates with most major contact center platforms and allows teams to view, analyze, and manage their entire quality assurance process in one convenient platform. Streamline your QA process, motivate, coach, and train your agents, and empower your entire team with transparent, real-time metrics. Monitor service, measure KPIs, and finally ditch the spreadsheets.
Unless
unless.com
The mission of UNLESS is to let users interact with their devices on human terms, by turning user interfaces into a dialogue. Our conversational UI platform offers businesses an AI-driven solution that facilitates a personalized conversation with every user. This is made possible through a variety of UI components that can easily be added to any existing product without requiring technical expertise.
Comments Analytics
commentsanalytics.com
Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision-making processes of your customers. Comments Analytics is an AI tool that provides an in-depth analysis of unstructured text data, including sentiment analysis, comment categories, named_entities recognition, and keyword extraction. Key Benefits of CommentsAnalytics Services: 1 - Customer Insights 2 - Brand Reputation Management 3 - Product Development and Innovation 4 - Customer Experience Enhancement
Capturi
capturi.ai
Capturi is Scandinavia’s leading conversational AI software, designed to automatically analyze your company's interactions with prospects, customers and citizens. This advanced AI solution gives you unique insights that can be quickly translated into measurable value. Capturi offers three key solutions that transform customer experience into a valuable asset: Insights delivers actionable data-driven insights to help your team reach its full potential, improve customer satisfaction, boost retention, and work more efficiently. These insights also lay the groundwork for automating workflows. Assistant acts as a co-pilot for your agents, ensuring they have the right information to deliver quick and accurate responses. The Assistant understands the customer's issue and suggests the required solution so agents are well-prepared when they answer the call. AI Agent handles routine inquiries, allowing your team to focus on more complex tasks. AI Agent's responses are based on proven best practices from your past conversations. If you would like to start a conversation with our team and see the platform for a first-hand look, the door is always open, so feel free to drop by for a coffee at Ankersgade 12e, 1.tv in Aarhus C, Denmark.
UserVoice
uservoice.com
The ultimate tool for product discovery, UserVoice is platform designed to bridge the gap between product teams and their users. Offering a comprehensive feedback management system, UserVoice enables companies to collect, prioritize, and act upon user suggestions and insights. Through an intuitive interface, users can submit their thoughts, vote on existing ideas, and track the progress of suggestions, fostering transparency and trust between a brand and its clientele. Sophisticated analytics tools provide product teams with clear insights into what their customers truly desire, allowing them to make informed decisions and build products that resonate with their user base. UserVoice is not just about feedback; it's about building a better, more customer-centric product with the power of collective intelligence.
Gryphon.ai
gryphon.ai
Gryphon.ai, the leader in compliance and AI-powered conversation intelligence, is the only solution in the market providing real-time conversation intelligence and automated compliance for sales and customer service teams. Gryphon guides each conversation with real-time intelligence to provide a best-in-class experience for both agents and end users. Gryphon’s proprietary compliance engine automatically screens all outbound communications against TCPA, collections, state, federal, and other Do-Not-Call lists so enterprises can drive revenue while avoiding costly non-compliance fees. Gryphon’s ability to be in the path of the call provides real-time recommendations and necessary content through spoken keywords and gives agents immediate visibility into the quality of the call through advanced sentiment analysis. Gryphon.ai provides the ability to create the perfect conversation every time!
Feedier
feedier.com
Feedier stands as a Customer Intelligence platform that empowers you to fully understand your customers, helping your business to transform better and faster. Feedier is designed to help every team in your company take action to optimize retention, satisfaction and the overall customer experience. The platform comes with several key benefits: - Real-time feedback centralization: Collect the whole of your customer feedback, in different ways and through different sources on a single platform. - Accurate irritant detection: Proactively identify emerging issues so you can take swift corrective action. - Enrich customer data: Leverage the synergy between your business and feedback data to get a complete micro and macro perspective on customer satisfaction. - NLP-Powered Text Data Analysis (Natural Language Processing): harness the power of AI and NLP trained on your data, to gain an in-depth understanding of your customers’ trends, feelings and needs. - Intuitive data analysis: Track all your KPIs through intuitive, scalable and shareable reports, enabling you to easily interpret the data and take collective data-driven decisions. - Seamless integration with business tools: Connect data end-to-end to foster rapid problem-solving and continuous improvement. Adopt a clear and effective strategy to transform faster by harnessing the power of Feedier. Give voice to your customers, understand their needs, expectations and motivations.
ReviewTrackers
reviewtrackers.com
ReviewTrackers is the award-winning customer feedback software that helps businesses transform the customer experience. The platform collects review data from 100+ review sites to surface customer insights that enable brands to listen, comprehend and make data-driven decisions about what their customers truly need or want.
Feefo
feefo.com
Feefo is more than a typical reviews company. Why? Because it collects reliable and constructive reviews from confirmed customers that businesses can use to truly discover what they’re doing right and where they can improve. Feedback that tells consumers what people like them feel about different products and services too. It supports 6,000+ brands in creating transparent, loyal relationships and delivering exceptional services that their customers can depend on—every time. Its bespoke artificial intelligence, smart profiling, review, and compliance solutions help boost client sales, grow customer bases, and cut churn. As a Google Partner, its clients can also improve their search and paid conversion rates. Feefo is proud to work with companies, large and small, from household names to local heroes. It is equally delighted to be trusted by millions of consumers worldwide.
Q4
q4inc.com
Q4 Inc. is the first IR Ops Platform with the world’s largest set of proprietary investor data, purpose-built to remove obstacles between public companies and their investors. Q4 gives investor relations leaders and their teams the tools to attract, manage, and understand investors — all in one place. The AI-enabled Q4 IR Ops Platform boasts a simple yet powerful IR website management system, frictionless events software, a robust analytics engine, a streamlined investor CRM, and shareholder intelligence with enhanced metrics to elevate investor targeting strategies. Q4 delivers the data, insights, and workflows that give IR teams the power to focus on what really matters: strategy, relationships, and driving premium valuations for their companies. The company is a trusted partner to more than 2,600 public companies globally, including many of the most respected brands in the world, and maintains an award winning culture where team members grow and thrive.
ViewPoint
viewpointfeedback.com
Transform your organisation with real-time feedback using ViewPoint's innovative Touchscreen feedback technology. Our unique smiley face surveys attract, engage, and encourage users to share their feedback, resulting in higher accuracy and response rates. Ask your people about their experiences in your spaces and turn their genuine thoughts and feelings into actionable insights. ViewPoint's unique smiley faces capture insightful and accurate feedback at the point of experience, helping international organisations like Amazon, Microsoft, P&G, Aldi, NHS, and Network Rail improve service quality significantly. Our interactive feedback technology engages consumers, patients, employees, and other stakeholders to understand their satisfaction or dissatisfaction. Using the leading ViewPoint CX platform, we leverage powerful software and various data capture methods, such as kiosks, tablets, online surveys, and SMS surveys, to collect feedback. We then transform this feedback into actionable analysis that drives business strategy and service improvement. Established in 2001, ViewPoint is renowned for excellent customer service, ensuring loyal customers year after year. Headquartered in the UK, we have regional offices in Australia, Dubai, New Zealand, and the US. Experience the Pulse feedback kiosk, a stylish device that uncovers the 'why' behind a single rating, using follow-up questions to gain deeper insights into the experience. The ViewPoint Pulse is flexible, available as a floor-standing, counter-top, or wall-mounted solution, and combines functionality with aesthetics. Capture feedback effortlessly and achieve extraordinary results with ViewPoint.
Touchwork
touchwork.com
Touchwork is a leader in customer experience (CX) solutions and services that help organizations capture, analyze, and act on information in real-time – anytime, anywhere. Touchwork’s solutions put the right information in the right hands at the right time. In doing so, organizations can monitor and achieve first class customer service levels, enhance the customer experience, reduce costs and liability, generate revenue and gain a competitive advantage.
Talkadot
talkadot.com
Talkadot is the premier platform designed to help professional speakers enhance their presentations, engage their audiences, and grow their careers. Its innovative tools make it easy to collect audience feedback, gain valuable insights, and generate leads, all in one place. Whether you're delivering keynote speeches, conducting training sessions, or hosting virtual events, Talkadot is the essential tool for audience engagement. What Makes Talkadot Unique? Unlike other platforms, Talkadot provides unlimited feedback tools for free with its Lite plan, making professional-grade features accessible to everyone. Its Pro and Elite plans offer advanced analytics, branding options, and enhanced lead generation capabilities, all at competitive pricing. It focuses solely on professional speakers, ensuring its features are tailored to meet unique needs. Key Features: * Audience Surveys: Capture real-time feedback to refine your presentations. * Engagement Analytics: Measure audience reactions and identify areas for improvement. * Lead Generation: Collect contact information seamlessly to grow your network. * Event Integration: Optimize your live or virtual events with tools that make engagement simple. Talkadot is ideal for: * Professional Speakers: Take your presentations to the next level. * Trainers and Educators: Create impactful learning experiences. * Event Organizers: Add value for speakers and attendees alike. Why Choose Talkadot? Talkadot is built for speakers by someone who understands the industry. Its mission is to empower you to deliver exceptional presentations, connect deeply with your audience, and achieve measurable results. It provides the flexibility to start for free and scale with your needs."
Tagado
tagado.com
Meet the ultimate AI text analytics platform, powered by machine learning (ML) and natural language processing (NLP) models that will democratize customer feedback increasing customer satisfaction and retention. Automatically tag, classify, and monitor your customer feedback in real-time so that you’ll stop guessing and start knowing.
Perspective
getperspective.ai
Gather Human Feedback with AI Perspective AI allows you to conduct quality AI-mediated conversations with customers and teammates to get their invaluable input Perspective AI is a Software-as-a-Service (SaaS) platform designed to revolutionize the way businesses and individuals gather, analyze, and utilize feedback. It serves as an advanced replacement for traditional surveys and augments in-person meetings, aiming to capture high-quality feedback and transform it into actionable insights across various aspects of business and life. KEY FEATURES: - Conversation-like Feedback at Scale: Perspective AI combines the depth and fidelity of personal conversations with the scalability of surveys. It addresses the limitations of traditional surveys, which often lack depth due to their rigid format. - AI-Driven Interviews: Perspective AI uses artificial intelligence to conduct adaptive interviews, asking follow-up questions and probing deeper based on responses, mimicking a skilled human interviewer. - Rapid Setup: Creating a new Perspective takes only about 3 minutes, involving answering 3-5 questions. This quick setup allows for efficient deployment of feedback-gathering campaigns. Continuous Learning: The AI improves its domain understanding rapidly, learning from one interview to the next. This ensures increasingly relevant and insightful interactions over time. - Comprehensive Feedback Gathering: It can be used to understand market problems, customer experiences, and gather insights on a large scale (e.g., interviewing 500 people) while complementing smaller in-person meetings. Interactive Analysis: Users can 'chat' with the collected interviews, allowing for deeper exploration and understanding of the gathered insights. - Actionable Deliverables: Perspective AI can transform gathered insights into various actionable formats such as shareable insights, reports, specifications, and task lists, tailored to the user's needs and industry. - Collaborative Insight Sharing: The platform facilitates the creation of 'shareable insights' that help establish a shared understanding among team members or stakeholders. - Versatile Applications: Suitable for various industries and use cases where frequent feedback is crucial, including product development, customer experience (CX), experience management (XM), and as an alternative to certain management consulting services. - Human-AI Collaboration: The platform presents itself on behalf of a real human, combining the efficiency of AI with a personal touch. HOW IT WORKS: - A user (the "seeker") inputs their question or topic of interest. - Perspective AI asks the seeker a few questions to establish the main question, objectives, and context. This process takes about 3 minutes. - Using this information, an AI assistant conducts interviews with the target audience. - The AI adapts its questions based on responses, ensuring thorough and relevant feedback. - The system learns and improves its understanding of the domain with each interview. - After collecting interviews, users can interact with the data by 'chatting' with the interviews to gain deeper insights. - Users can request Perspective AI to generate various deliverables based on the gathered insights, such as: Shareable insight summaries, Detailed reports, Product requirement documents (PRDs), User stories, Task or ticket lists, Design specifications, Other domain-specific outputs - These deliverables can be used to establish a shared understanding among team members, inform decision-making processes, and drive action across various business functions.
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