Feedback Analytics Software is a specialized tool designed to collect, analyze, and interpret feedback from various sources, such as customers, employees, and stakeholders. This software helps organizations understand sentiments, trends, and areas for improvement by transforming raw feedback into actionable insights. Feedback Analytics solutions enable users to gather feedback by integrating with various platforms, including survey software, social media, and customer service tools like help desk and live chat software, as well as enterprise feedback management systems. Comprehensive feedback analytics solutions provide these integrations along with built-in survey features for collecting customer feedback or reviews. Additionally, while businesses can use text analysis software to examine other forms of unstructured text data, feedback analytics software is specifically designed to extract insights from customer feedback. Key Features: * Feedback Collection: Tools for gathering feedback through surveys, polls, and other channels like social media and customer interactions. * Data Analysis: Advanced analytics capabilities that process qualitative and quantitative data to identify patterns, trends, and sentiments. * Reporting Tools: Customizable dashboards and reports that present insights in an easily digestible format, allowing stakeholders to track performance over time. * Segmentation: Ability to segment feedback by demographics, behavior, or other criteria to gain deeper insights into specific groups. * Action Planning: Features that help organizations develop strategies and action plans based on the insights gained from the feedback. Benefits: * Improved Decision-Making: Organizations can make informed decisions based on real-time feedback rather than assumptions. * Enhanced Customer Satisfaction: Understanding customer needs and concerns leads to better products and services. * Increased Employee Engagement: Analyzing employee feedback can improve workplace culture and retention rates. * Competitive Advantage: By responding to feedback effectively, organizations can differentiate themselves in the market.
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Zelta
zelta.ai
Zelta is an AI feedback hub that helps product and marketing teams identify key customer pain points from qualitative feedback sources.
CX Index
cxindex.com
CX Index is a customer feedback tool that helps organizations measure and improve customer experience using insights from multiple data sources.
DropThought
dropthought.com
DropThought app collects real-time feedback from customers and employees through various methods, enabling immediate responses and data analysis to enhance satisfaction and experiences.
Glassbox
glassbox.com
Glassbox provides analytics for digital interactions, helping businesses analyze user behavior, optimize digital products, and improve customer engagement on web and mobile.
CustomerSure
customersure.com
CustomerSure is a feedback platform that helps businesses collect, analyze, and act on customer insights to improve experience and satisfaction.
Calabrio
calabrio.com
Calabrio ONE is a cloud-based suite for contact centers that integrates workforce management, quality management, and analytics to optimize agent performance and enhance customer interactions.
USERWISE
userwise.tech
USERWISE is an AI platform that enables businesses to collect, analyze, and manage customer feedback to improve satisfaction.
First Insight
firstinsight.com
First Insight provides a decision-making platform for retail professionals to engage consumers through digital surveys, collecting feedback to inform product and marketing strategies.
Inari
useinari.com
Inari is an AI tool that automates the analysis of customer feedback, identifying insights, trends, and feature requests to help teams prioritize product development.
Cloutly
cloutly.com
Cloutly is a review management platform for multi-location businesses to collect, analyze, and manage customer reviews across multiple sites.
Thematic
getthematic.com
Thematic is an AI app that analyzes customer feedback to identify themes and insights, helping businesses improve products and customer experiences.
Kapiche
kapiche.com
Kapiche is a feedback analytics platform that analyzes customer feedback quickly to provide actionable insights for data-driven decision-making.
Kimola
kimola.com
Kimola offers SaaS solutions for research professionals, providing analytics on consumer lifestyles and API services for text analysis, including emotion and entity detection.
Unless
unless.com
Unless is a conversational UI platform that enables businesses to create personalized, AI-driven dialogues with users through easily integrated UI components.
Capturi
capturi.ai
Capturi is a conversational AI software that analyzes interactions to provide insights, assist agents, and handle routine inquiries for improved customer experience.
Q4
q4inc.com
Q4 is an investor relations platform that streamlines investor engagement, analytics, and compliance for public companies, enhancing communication and transparency.
ViewPoint
viewpointfeedback.com
ViewPoint app enables real-time feedback collection through interactive surveys to help organizations improve services and analyze user experiences.
Touchwork
touchwork.com
Touchwork is an app that enables organizations to capture, analyze, and utilize customer information in real-time to improve service and enhance customer experience.
Talkadot
talkadot.com
Talkadot helps professional speakers engage audiences, collect feedback, and generate leads to improve presentations and grow their careers.
Tagado
tagado.com
Tagado is an AI-driven platform that analyzes and categorizes customer feedback in real-time to improve customer satisfaction and retention.
moinAI
moin.ai
MoinAI is a self-learning chatbot that automates customer communication across marketing, sales, and support, improving response times and customer satisfaction.
Mesma
mesma.co.uk
Mesma helps educational and employment support providers manage quality assurance processes efficiently, allowing them to focus on their core services.
Hoick
hoick.io
Hoick is a platform that helps businesses gather, analyze, and act on customer and employee feedback to improve experiences and drive informed decision-making.
Hear
hear.ai
Hear is a contact center platform that centralizes and analyzes customer feedback from various channels to provide actionable insights for businesses.
Feelingstream
feelingstream.com
Feelingstream transcribes and analyzes customer interactions to identify sales leads, detect churn, and improve service processes while ensuring data security.
Communiti Labs
communitilabs.com
Communiti Labs app analyzes community feedback and sentiment to enhance engagement strategies, automate tasks, and improve decision-making efficiently.
Gravite
gravite.io
Gravite is an AI tool that analyzes customer interactions to provide insights for improving service, identifying pain points, and optimizing operations.
Adoreboard
adoreboard.com
Adoreboard uses Emotion AI to analyze customer feedback and sentiment, providing actionable insights to enhance customer retention and satisfaction.
Commerce.AI
commerce.ai
Commerce.AI automates decision-making in e-commerce by analyzing unstructured customer data to improve experiences and optimize operations using AI.
Product Signals
productsignals.com
Product Signals is a platform for managing product feedback and backlog, enabling teams to prioritize developments and align on customer needs effectively.
Hark
sendhark.com
Hark helps brands leverage customer feedback through Customer-Generated Content and AI insights to improve loyalty and business efficiency.
Yogi
meetyogi.com
Yogi analyzes consumer feedback using AI to provide brands with actionable insights, enhancing product development and consumer engagement.
SentiSum
sentisum.com
SentiSum analyzes customer feedback across various channels to provide insights on sentiment and common issues, aiding businesses in improving customer interactions.
Artiwise
artiwise.com
Artiwise is an AI platform that analyzes customer feedback from various channels to provide actionable insights for improving customer satisfaction and decision-making.
Clootrack
clootrack.com
Clootrack is an AI-based customer experience analytics platform that analyzes data to help businesses understand customer behavior and improve engagement.
Enterpret
enterpret.com
Enterpret aggregates and analyzes user feedback from multiple sources using NLP, providing centralized insights for product growth and revenue improvement.
ClientZen
clientzen.io
ClientZen is feedback analytics software that tags customer feedback and provides sentiment analysis for SaaS teams, helping manage roadmaps and improve client relations.
Hello Customer
hellocustomer.com
Hello Customer is an AI-driven platform for collecting and analyzing customer feedback to improve service and decision-making.
Feedbackly
feedbackly.com
Feedbackly is a customer feedback software that analyzes user emotions and opinions to help businesses improve their products, services, and customer experience.
Zonka Feedback
zonkafeedback.com
Zonka Feedback is a platform for businesses to collect and analyze customer and employee feedback across various channels to enhance experiences and drive growth.
XEBO.ai
xebo.ai
XEBO.ai is an AI-powered Experience Management app that enhances customer and employee engagement through feedback collection and data analysis.
eTrusted
etrusted.com
eTrusted is a platform for Experience Management, focused on collecting and analyzing customer and employee feedback to improve experiences across different industries.
Centriam
centriam.com
Centriam is a customer experience platform that helps B2C companies reduce churn, manage retention, and optimize customer relationships through analytics and integration.
Pobuca Experience Cloud
pobuca.com
Pobuca Experience Cloud measures Customer Experience using AI to analyze interactions, providing metrics and insights to enhance loyalty and engagement.
Stylo
askstylo.com
Stylo is an AI assistant for Zendesk that helps support agents solve tickets faster by generating replies, translating messages, and automating responses.
Tattle
get.tattleapp.com
Tattle is a platform that collects customer feedback throughout their journey to improve guest satisfaction and operational performance in hospitality.
Decode
entropik.io
Decode is a research platform that enhances team efficiency in consumer research and product development using AI and a global respondent panel.
Anecdote
anecdoteai.com
Anecdote is an AI-driven platform for analyzing customer feedback, integrating insights, and identifying bugs to improve product and customer experience.
Unwrap.ai
unwrap.ai
Unwrap.ai is an AI-driven platform that analyzes customer feedback to provide insights for product development, enhancing customer satisfaction and prioritizing feature improvement.
Idiomatic
idiomatic.com
Idiomatic is a customer intelligence platform that uses AI to analyze feedback, identify issues, and enhance support and product development through data insights.
EdgeTier
edgetier.com
EdgeTier is an AI software that analyzes customer conversations in real-time, providing insights and tools to enhance team efficiency and improve customer experiences.
Lang.ai EU
lang.ai
Lang.ai is a no-code platform that allows customer support teams to automate tasks and manage AI models, integrating with Zendesk and Salesforce.
Lumoa
lumoa.me
Lumoa is an AI-driven platform that analyzes customer feedback in real-time, helping businesses gather insights and make data-driven decisions to improve customer satisfaction.
Séntisis
sentisis.com
Séntisis analyzes Spanish social media and internet conversations, offering insights tailored to various industries and regional nuances.
Wordnerds
wordnerds.ai
Wordnerds is a SaaS app that helps businesses analyze and understand unstructured text data from various sources like emails, reviews, and social media.
SemanticForce
semanticforce.ai
SemanticForce is a platform that integrates media intelligence, e-commerce, and customer service, offering analytics, sentiment analysis, and monitoring across various channels.
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