Enterprise Feedback Management (EFM) Software is a comprehensive solution designed to collect, analyze, and manage feedback from various stakeholders, including customers, employees, and partners. This software enables organizations to gather insights that drive decision-making and improve overall performance. While EFM software shares some similarities with survey software and experience management tools, these three categories are distinct. Unlike survey products, EFM solutions are tailored for specific business use cases and include features such as Net Promoter Score (NPS) calculations and integrations with CRM systems. EFM tools also offer more comprehensive analysis capabilities, triggers, and post-feedback actions compared to standard survey software. Meanwhile, experience management products enhance the core functionalities of EFM by incorporating features that enable businesses to take closed-loop actions based on the feedback received. EFM software offers you: * Multi-Channel Feedback Collection: EFM software allows feedback to be gathered through various channels such as surveys, polls, interviews, and social media, ensuring a broad range of input. * Real-Time Analytics: The software provides tools for real-time data analysis, enabling organizations to quickly interpret feedback and identify trends or areas needing improvement. * Automated Reporting: Generate reports effortlessly to share insights with stakeholders, helping to inform strategy and operational changes. * Integration Capabilities: EFM solutions can integrate with other business systems (like CRM and ERP), creating a unified view of feedback and customer interactions. * Actionable Insights: The platform translates feedback into actionable recommendations, guiding businesses in enhancing customer satisfaction, employee engagement, and overall service quality. * User-Friendly Interface: Many EFM tools offer intuitive dashboards and user interfaces, making it easy for users to navigate and utilize the software effectively. By leveraging EFM software, organizations can foster a culture of continuous improvement, ensuring they stay responsive to the needs and expectations of their stakeholders.
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Chekkit
chekkit.io
Chekkit is a platform that helps local businesses manage customer feedback, communications, and operations efficiently through automation and integrated tools.
UserReport
userreport.com
UserReport helps organizations gather and analyze user feedback to improve products and enhance user experiences through data-driven insights.
SatisMeter
satismeter.com
SatisMeter is a customer feedback tool that enables businesses to measure satisfaction using surveys and gather insights to improve products and services.
TruRating
trurating.com
TruRating collects customer feedback at payment points, providing businesses with real-time insights to improve service and customer satisfaction.
Suggest Feature
suggestfeature.com
Suggest Feature is a platform that collects user feedback on product features and bugs, allowing users to suggest and vote on ideas while keeping them informed of updates.
Revisior
revisior.com
Revisior is a Customer Feedback Management app that collects and analyzes customer feedback and NPS, helping businesses improve service and customer retention.
RateIt
rateitapp.com
RateIt is an app that helps businesses track real-time customer feedback to improve customer experiences and inform decisions.
Promoter Ninja
promoter.ninja
Promoter Ninja is an app for businesses to conduct email surveys, measure NPS, gather feedback, and analyze results in multiple languages, with CSV data import and white labeled forms.
Oktave
oktave.co
Oktave is a platform that collects customer insights through customizable forms and promotes employee well-being and engagement using data analytics.
nps.today
nps.today
The nps.today app helps businesses collect and analyze customer feedback using Net Promoter Score (NPS) surveys to enhance customer loyalty and experience.
Likeik
likeik.com
Likeik is a Spanish tech app that helps customer experience, marketing, and HR teams engage the organization in improving customer experience efficiently.
FloorInsights
nps.floorwalk.in
FloorInsights is an AI tool that measures customer satisfaction metrics like NPS, CSAT, and CES, providing instant feedback and alerts for response.
FellaFeeds
fellafeeds.com
FellaFeeds is a feedback app that collects customer insights via kiosks, tablets, online surveys, and email, helping businesses make informed decisions.
FeedbackRig
feedbackrig.com
FeedbackRig is a cloud-based app for collecting real-time feedback from customers and employees through customizable surveys and data analytics.
Askemo
askemo.nl
Askemo is a platform for employee engagement and customer satisfaction surveys that streamlines feedback collection with short questions and provides real-time insights.
AirVote
air-vote.com
AirVote is an app that allows customers to provide real-time, anonymous feedback via QR codes, helping businesses identify and address service issues quickly.
Zeffi
zef.fi
Zeffi is an app that helps businesses enhance customer experience through easy and intelligent surveys, promoting decision-making and employee satisfaction.
Wiseback
wiseback.com
Wiseback is an AI-powered SaaS platform that helps companies collect feedback and manage customer and employee experiences across multiple channels.
EvaluationsHub
evaluationshub.com
EvaluationsHub automates B2B customer experience evaluations with customizable surveys, analytics, and integration for better retention and insights.
Callexa
callexa.com
Callexa is an app for collecting client feedback via NPS surveys, designed to improve customer service and engagement through quick response to feedback.
Pulse Insights
pulseinsights.com
Pulse Insights helps businesses gather and utilize customer feedback through their digital platforms.
Askem
askem.com
Askem is a content maintenance software that helps ensure website content is relevant and accurate through metrics and user feedback.
QaizenX
qaizenx.com
QaizenX is an online feedback platform for surveys across various fields, offering customizable templates, advanced reporting, and real-time tracking for data-driven decisions.
Marcom Robot
marcomrobot.com
Marcom Robot enhances lead quality through data enrichment and email validation, streamlining lead management and enabling users to build landing pages without coding.
LaunchNotes
launchnotes.com
LaunchNotes helps product teams share release notes, roadmaps, and updates efficiently, ensuring alignment and clear communication among team members and stakeholders.
Centercode
centercode.com
Centercode is a user testing platform that automates feedback collection and analysis, helping businesses refine products through structured beta testing and user insights.
ProsperStack
prosperstack.com
ProsperStack automates subscriber acquisition and retention processes, helping businesses maintain their existing customer base effectively.
SmileBack
smileback.com
SmileBack is a customer satisfaction platform for MSPs that helps IT professionals collect and analyze customer feedback through CSAT and NPS tools.
Nicereply
nicereply.com
Nicereply is a survey platform that collects customer feedback through customizable CSAT, NPS, and CES surveys integrated with email and ticketing systems.
Metaimpact
metaimpact.com
Metaimpact helps organizations create and manage digital networks to collaborate on shared goals for addressing social issues and promoting collective impact.
Leanbe
leanbe.ai
Leanbe is a product management app that centralizes idea collection, validates ideas, prioritizes roadmaps, and measures product health using various integrations.
Wordnerds
wordnerds.ai
Wordnerds is a SaaS app that helps businesses analyze and understand unstructured text data from various sources like emails, reviews, and social media.
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