EvaluationsHub

EvaluationsHub is a comprehensive tool designed to automate and enhance B2B customer experience and supplier performance evaluations. It offers a robust platform for businesses to unify feedback from diverse sources, including surveys, meetings, self-assessments, and third-party interviews. The app allows users to select from over 95 scoring methods, including Net Promoter Scores (NPS), Customer Effort Scores (CES), and Customer Satisfaction (CSAT), enabling a 360° view of customer health and supplier performance.

Key features of EvaluationsHub include the ability to customize evaluation templates tailored to specific industries and buyer personas. Users can automate complex reviews in four easy steps: selecting feedback metrics, setting evaluation frequencies, choosing data sources, and viewing scores on a unified dashboard. The platform also supports seamless integration with over 1,600 tools, such as CRM, SRM, helpdesk, and project management systems, to maximize feedback data utility.

EvaluationsHub prioritizes data security, storing encrypted data on AWS servers in Europe with regular backups and employing two-factor authentication for user logins. The platform is GDPR compliant and is working towards ISO 27001 and ISO 27701 certifications. Additionally, users can personalize the platform with their company branding and secure a custom domain, enhancing the professional presentation of evaluations. Overall, EvaluationsHub provides businesses with actionable insights to drive growth and improve customer and supplier relationships through streamlined and informed decision-making processes.