User Evaluation is an AI platform for customer research, providing tools for analysis, transcription, sentiment understanding, and report generation while ensuring data security.

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Product, UX, and research teams can use User Evaluation to learn how people experience a product and organize the evidence behind their findings. The platform supports AI-moderated interviews with real participants, interviews with your own customers, and text or website surveys. You can recruit participants from its panel or invite your own. For existing research, upload audio, video, transcripts, documents, or CSV files. User Evaluation transcribes recordings and makes project materials searchable. Its AI assistant answers questions across the evidence, compares feedback, and creates charts, clips, reports, and slide decks; findings can link back to the source transcript or recording. A separate feature, Swarm, sends AI agents through a website or app to try tasks and identify places where they get stuck. Teams can review those findings alongside interview and upload data, then share reports or export them for others.

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