Userback

Userback is a comprehensive customer feedback tool designed to streamline the process of collecting, organizing, and managing user input. It allows users to provide real-time feedback directly on websites or apps through a dedicated feedback widget. This widget enables users to annotate screenshots, highlight issues, and offer detailed feedback, eliminating the need for emails and enhancing collaboration between teams.

Key features of Userback include visual feedback tools, which allow users to draw and comment on screenshots, and bug tracking, which integrates with project management tools like Jira and Trello. The platform also includes a feature portal where users can view, vote on, and comment on upcoming features, helping teams prioritize development based on user demand. Additionally, Userback supports session replay, providing insights into user behavior and helping teams identify and address issues more effectively.

By centralizing the feedback process, Userback enhances both internal team interactions and external collaboration. It supports microsurveys and community portals for gathering more targeted feedback, and its integration capabilities ensure seamless workflows across various platforms. Overall, Userback is a versatile tool for businesses looking to improve their products by leveraging user-driven insights and feedback.