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The nps.today app is designed to help businesses measure and improve customer loyalty through Net Promoter Score (NPS) feedback. It offers a comprehensive platform for collecting, analyzing, and acting on customer feedback, enabling companies to enhance their customer experience and loyalty strategies.

Key features of the app include customizable survey creation, allowing businesses to tailor their feedback collection to specific needs and audiences. It supports multi-channel distribution, enabling surveys to be sent via various platforms such as email, SMS, or in-app notifications. The app also provides real-time analytics and insights, helping businesses to quickly identify trends and areas for improvement. Additionally, it facilitates closing the feedback loop by enabling timely responses to customer feedback, which is crucial for turning detractors into promoters.

By leveraging these capabilities, businesses can align their customer feedback strategies with broader business goals, such as reducing churn and increasing customer satisfaction. The app's scalability ensures it can adapt to the needs of growing businesses, supporting various metrics like NPS, CSAT, and CES. Overall, nps.today is a valuable tool for organizations seeking to understand and improve their customer relationships through actionable insights and efficient feedback management.

In their customer surveys, many companies tend to ask the same questions that they believe are important to be answered. The challenge is however, that customers often just do not agree and therefore they simply do not answer the survey. It is wasted work where the only result is that the customer has been disturbed. Companies that run a real customer experience and loyalty programs can grow twice as fast as those that don't. It is about listening to the customer's immediate opinion about the company, and this gives rise to a relevant dialogue between the customer and the company. This is exactly what we work with at nps.today. Relevance to your customers and your business, in that order. Your customers are asked one question and provide one comment. Put yourself in the customer's shoes - it works and the answers give value to your customers, work processes, products and employees.

Categories:

Business

Enterprise Feedback Management Software

Website: nps.today

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