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Nicereply is a customer satisfaction survey platform designed to help businesses collect and analyze feedback effectively. It integrates seamlessly with email and ticketing systems, allowing companies to send customized surveys after critical actions, such as ticket resolutions. This tool supports the measurement of key metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES), providing a comprehensive view of customer experiences.
One of Nicereply's standout features is its ability to trigger surveys based on specific events, ensuring timely feedback collection. The platform offers in-signature email surveys and post-resolution surveys, which can be fully customized to match a company's branding. Additionally, Nicereply provides robust analytics to help businesses identify areas for improvement and make data-driven decisions to enhance customer satisfaction.
Nicereply also supports integration with various systems, including helpdesk software, to streamline the feedback process and provide a unified view of customer interactions. Its analytics dashboard offers insights into customer feedback, enabling businesses to track trends and recognize top-performing agents. Overall, Nicereply is a valuable tool for customer-facing teams looking to improve customer satisfaction and loyalty through targeted feedback collection and analysis.
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience.
- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide
- Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.
- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
- Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.
- Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability
- Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.
- Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more.
- See your data in your CRM software and set automation based on the scores & feedback.
- Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.
- See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.
- Recognize your best agents with leaderboards and drill-downs stats per team and agent.
- Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.
- Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered.
- There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.
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