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SmileBack

SmileBack

SmileBack is a customer satisfaction platform for MSPs that helps IT professionals collect and analyze customer feedback through CSAT and NPS tools.

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SmileBack is the customer satisfaction platform designed for MSPs. Its CSAT + NPS tools help IT professionals collect, report and act on customer feedback.

SmileBack enables helpdesks and IT support professionals to gather abundant, actionable feedback. With a 42% average survey reply rate, businesses get powerful insights that attract and retain customers. Founded by helpdesk professionals for helpdesk professionals, SmileBack are the feedback specialists.

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