Page 7 - Top Shelf Alternatives

Eniston

eniston.io

Easy to use Knowledge Base Software you will love to manage. Streamline information management with powerful and intuitive Knowledge Management Software. Reduce support hours by providing the right answers, or use eniston for on-boarding or reference.

Iris

heyiris.ai

Iris is revolutionizing the deal desk for businesses around the world. As deal cycles have become more complex (more buyers, more competition, and tighter budgets), the role of GTM teams have drastically changed. To win today, sellers need to be able to customize content to specific buyers using institutional knowledge that has historically been dispersed throughout a business. Every company sells. Iris makes the hardest parts of selling easier with AI. Using your institutional knowledge, Iris generates highly-tailored content like RFPs, security questionnaires, and other sales enablement and support content to accelerate deal cycles, win more business, and enable higher-performing and more knowledgable teams.

Deepser

deepser.com

Deepser S.r.l. is a software house that develops, produces and sells innovative products and services with high technological value. Its main product is Deepser, an ITSM platform. Deepser is an innovative and intuitive IT Service Management solution, with an interactive web interface. It allows you to manage business processes, organize support requests, optimize the use of company resources and improve customer satisfaction. The ITSM software respects the ITIL framework; its innovative automation algorithms allow for a rapid implementation. The possibility to easily integrate it with other software make Deepser a convenient and smart option for companies of every industry and size. Deepser is a corporate suite that offers the following modules: Service & Help Desk, IT Asset Manager, CMDB, CRM, Crontract Management, Knowledge Base, Password Manager, Dashboards, Chat, Board, Reports and many more.

Auros

aurosks.com

Auros is the leading Knowledge Aware software and service provider. Their software captures essential knowledge from best practices, employee knowledge, lessons learned, methods, requirements, standards, and techniques, breaks it down into modular bite-sized pieces, and delivers it when and where it’s needed. As a result, technical decision-making and analysis is positively influenced - saving the organization resources and time. Knowledge is a powerful asset that companies are not effectively leveraging, because it often goes unused. It’s held in passive documents that sit lost in different locations, spread out over countless different silos. Auros replaces the traditional, passive libraries with Active Knowledge – delivering only the precise information when and where it’s needed.

Unily

unily.com

Unily is the employee experience platform at the heart of your digital workplace that powers better work for everyone.

SlimWIki

slimwiki.com

SlimWiki is a cloud based wiki platform for teams and organizations of any size. It is built with ease of use and simplicity in mind.

MyHub Intranet

myhubintranet.com

MyHub provides a cloud-based CMS intranet used by hundreds of businesses of different sizes and in different markets across the globe. MyHub is super simple to setup, easy to manage and is fully customizable. MyHub requires no IT resources, and so you can have your intranet site online in minutes. The product has a number of pre-built intranet page templates and comes with a range of powerful business modules and tools out of the box. You simply and easily drag and drop functionality and content onto your secure custom intranet pages. MyHub hosted intranet software features are designed to ensure better sharing of knowledge, employee engagement and improved internal communications and include: - Fast download speeds, delivered via Amazon's managed network - Secure hosting environment (HIPPA) with high availability and automatic backups - Secure encrypted pages delivered using SSL/HTTPS - Easy to setup, 5 step site builder process - Dedicated support at no additional cost during setup stage - Assign administrators to edit different pages - Easy to manage, edit pages, add multiple users - Scheduled publishing of pages - Self-managed user password resets - Flexible permission settings, single or multiple pages, team or project pages - Easy to use administration tools - Customized pages, unlimited number of pages and sub-pages - Flexible layout and design options - Add text, images, videos and files - Embed HTML, iFrames, and JavaScript - Company staff directory - Secure document and file storage - Advanced search - News blogs and newsletters - Team and company forums - Calendars, quizzes, and surveys - Automate paper-based processes using fully customizable drag and drop business forms - Form actions, rules, email notifications and submission reports - Feedback and comments - User profiles and biographies - Social intranet features, follow me, activity wall, notifications, instant messaging and friends - Mobile responsive

Office Hours

officehours.com

Office Hours is a knowledge-sharing marketplace that connects clients with advisors in specific expertise areas. Clients search for and book 30 to 60-minute calls with advisors who have the expertise and perspectives they need. Scheduling, compliance, and payment are all managed on the platform.

Brexa

brexa.ai

Automate tasks with AI agents, Grow Your Business without expanding your headcount. Each of our purpose-built products is extensive and powerful on its own, but the true impact comes when you experience them together as a unified solution. Brexa is the simplest CRM for sales, appointment scheduling, invoicing, Live chat & customer management.

ClickConnector

clickconnector.com

ClickConnector is your new favorite customer support platform, offering the perfect blend of ChatBot workflows, AI, and human support for an exceptional customer experience. Streamline your customer service operations, cut costs, and elevate your brand's customer experience with ClickConnector.

Chatmasters

chatmasters.io

Chatmasters is an AI-powered chatbot service that provides automated customer support and sales assistants to businesses. The chatbots are designed to understand products, services, and common customer questions in order to provide quick and accurate responses.

ChatForm

chatform.com

The revolutionary AI customer support platform that resolves tickets with human reasoning and empathy tailored specifically for the online gaming market. Breathing Life into Forms. Chat Your Way Through Forms with ChatForm. Transform the way you ask - Revolutionize your form experience with our AI-powered ChatForm solution.

Knowmax

km.knowmax.ai

Knowmax is an AI-powered, full-suite Knowledge Management solution built by CX experts to help you deliver first-rate customer experience across touchpoints. We have been working with Fortune 500 companies enabling them to deliver customer delight through strategic knowledge management. Our KM modules, viz knowledge base articles & FAQs, visual how-to guides, and cognitive decision trees, are purpose-built to make contextual and actionable knowledge readily available to your support champions and customers with minimal effort. With our no-code DIY content creation capabilities, you do not need any technical expertise to create content. Our native integrations with CRM and contact center technology enable users to access relevant information right where they are without switching multiple screens. Born out of a contact center, we understand the numberless roadblocks customer-focused companies face and believe that the right knowledge at the right time makes a difference in shaping customer experiences. Our next-gen KM platform is built with this understanding to enable you to rise above your customers' ever-evolving expectations by making your knowledge work for you.

DeveloperHub

developerhub.io

Documentation platform to collaboratively write, publish, review, analyse and collect feedback on personalised customer-facing docs the modern way. Established in 2018, DeveloperHub helps enterprises decrease support ticket volume by allowing everyone in the team to collaborate on documentation, to publish instantly, and to understand how their documentation is performing.

Unleash

unleash.so

Unleash uses AI to leverage all information in your SaaS tools by streamlining knowledge easily within company departments, whenever an employee needs it, wherever they prefer to work. Unleash achieves this through seamless integrations with your company's data sources such as Slack, Notion, Jira, Zendesk, and more, enabling every employee to find the information they are looking for by simply asking Unleash

Alendei

alendei.com

Alendei is AI based customer engagement platform. It enables users to send short text messages to mobile phone users. It provides automated customer support and engagement through a conversational interface to improve user experience and satisfaction. It enables users to provide two way communication by integrating WhatsApp business APIs to send and receive messages.

OvationCXM

ovationcxm.com

OvationCXM is the Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control so they can own the journey, guide the experience and unleash the benefits. The OvationCXM Platform, CXMEngine, includes pre-built CRM connectors, customer journey orchestration and automation tools, ecosystem aggregation, as well as knowledge delivery and integrated communication solutions in one seamless platform. Customer experience professionals choose OvationCXM because the CXM technology delivers simplicity at a massive scale, streamlining CXM efforts at every customer touchpoint. OvationCXM headquarters is in Tiburon, California, with a nationwide remote workforce backed by Nyca Partners, Telstra Ventures, KeyBank, JobsOhio Growth Capital Fund, JumpStart Ventures, Savano Capital Partners, Capital One Ventures and Commerce Ventures.

DigitalGenius

digitalgenius.com

DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Their AI solution continually learns and evolves from every interaction within their customer network, leveraging more than 50 pre-built use cases, customizable processes, and integrations to help make customers happy. They work with forward-thinking e-commerce and retail businesses around the world such as ON, Selfridges, G-Star, Volcom, Mytheresa, and many others to power better customer experiences online. With DigitalGenius, they will: * Deliver a frictionless buyer journey for e-commerce customers * Drive excellence and future growth with AI for e-commerce * Confidently manage unpredictable and seasonal spikes in volume * Proactively address and resolve issues before customers contact them * Meet consumer expectations online and offline * Implement and use e-commerce automation at scale * Empower agents to successfully serve customers at every touchpoint * Quickly achieve Zero Backlog with backlog automation They help businesses deliver exceptional customer experiences with: * A continuously evolving and improving e-commerce AI platform, built from learnings with forward-thinking e-commerce businesses around the world * 50+ pre-built use cases specifically for e-commerce to easily manage seasonal & unpredictable spikes * Proactive interactions providing up-to-date information on deliveries and returns * Best practices learned from a network of the most innovative e-commerce companies, enabling tailored responses and journeys * Customizable integrations and processes tailored to customers' requirements Easily Access DigitalGenius: * Cloud Technology (SaaS) * Always on: 24/7 365 * Multiple languages are available * Get set up in 1 week with no/low code integrations * Channels Agnostic: Self-Service, Email, Bots, Agents, Proactive, Pre-sales & Voice

Toonimo

toonimo.com

User Experience Made Easy, for Everyone. Toonimo is a leading Digital Adoption Platform for enterprises who streamline the efforts for internal employee training and customer onboarding initiatives. For organizations that want to help bolster user adoption of new or currently used software solutions, but don’t want to force employees to sit through hours of eLearning modules or read user manuals, Toonimo offers powerful tools to add learning right into a layer on top of the software in real-time, allowing users to learn by doing, and fulfill tasks on the fly. Toonimo places the trainer next to you at the point of need using text bubbles, effects and audio creating an impactful self-serve environment. The result is a dramatic rise in user adoption, internal training cost savings enterprise wide, higher employee morale and increased efficiency fulfilling tasks. Use Cases : - Employee training - Onboard new customers - Reduce customer support - Improve website conversion - Change management Main Features: - Real time human voice guidance - Rich media effects - Step-by-step Walkthroughs - Self-service editor - Multi-language support - A/B testing - Reporting and analytics And much more...

Futr

futr.ai

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required

OneHash

onehash.ai

OneHash CRM is a cloud-based, robust, scalable, agile, affordable and fully featured, FaaS solution with CRM, ERP, HCM, Project Management, Help desk and other SaaS that your company needs, at the prices of FOSS for exponential growth and development. We are determined to serve 95% of the SMBs across the globe with a smart, affordable, agile and secure CRM solution that will ensure sustainable growth. World class service at pocket friendly prices is our USP, and we abide by what we promise.

HelpJuice

helpjuice.com

Helpjuice helps companies save millions in customer support with their powerful knowledge base tool. Companies like Indeed.com and Coastal.com are able to deliver instant support to their customers with Helpjuice's knowledge base. Thanks to Helpjuice's knowledge base, customers are able to get an instant answer to their question without having to call or email support.

Certainly

certainly.io

Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across the platforms you run your business on, and we have customers and partners in over 20 countries worldwide. With its no-code Chatbot Builder, the Certainly Conversational AI Platform offers a fun and easy building experience. The product offers high-quality user experiences across channels, seamless integrations with dozens of business systems, and a powerful, proprietary AI that detects any language and offers ready-to-use content in 14+ languages. Certainly is trusted by brands such as Carlsberg, Tiger of Sweden, Booking.com, Rockwool, Trustpilot, Siksilk, Deloitte, Zendesk, and AKQA.

Brainfish

brainfi.sh

Brainfish is an AI-powered help center and content platform designed to enhance customer experience. Its primary function is to provide instant answers to customer questions, serving as an automated self-service interface. This AI tool is designed to learn your content, enabling it to deliver accurate and personalized responses to customer queries. The aim is to reduce ticket volumes, improving overall customer satisfaction. In addition, Brainfish offers real-time translation capabilities, serving global customers in their native language by translating your content to suit their language preferences. One of the compelling features of Brainfish is its functionality that provides insights into customer concerns in real time, assisting customer experience teams enhance the efficacy of the content in their knowledgebase. Furthermore, Brainfish enables the majority of customers to self-serve, reducing the need for extensive customer service interactions. The platform is designed for seamless integration with various human-support software such as Zendesk, Intercom, Salesforce and others, ensuring an improved and efficient customer service experience.

WalkMe US

walkme.com

WalkMe (NASDAQ:WKME) pioneered the world’s leading Digital Adoption Platform (DAP) so companies can effectively navigate the constant change brought on by technology. With WalkMe, organizations drive enterprise productivity and reduce risk by ensuring consistent, responsible, and efficient adoption of software and the workflows it powers. WalkMe's AI-driven platform sits on top of an organization’s tech stack, identifies where people experience friction, and delivers the personalized guidance and automation needed to get the job done, right in the flow of work. Customers like IBM, Nestle, ThermoFisher Scientific, and the U.S. Dept. of Defense trust WalkMe to create the people-centric experiences required to boost the effectiveness of their workflows and maximize software ROI.

Wannadocs

wannadocs.com

Create public product docs for your customers or internal knowledge base for your team, all within the same awesome UI. Start your free 14 day trial today! Knowledge Base Management System Create public documentation for your customers or internal knowledge base for you team using our awesome interface. Increase user satisfaction and maximize business benefits with Wannadocs today!

Gyde

gyde.ai

Gyde is a digital adoption platform (DAP) that enables enterprises & SaaS companies to guide their application (web & mobile) users with step-by-step voice assistance, byte-sized training videos & rich help articles. These guides are personalized, multilingual, and available where these are required the most - right within the application.

Mayday

mayday.fr

Mayday is the leader in omnichannel knowledge base dedicated to customer services and contact centers. Created in 2020, Mayday makes it possible to centralize the company's knowledge, harmonize it and distribute it intelligently in the workspace of advisors or directly to end clients. More than 30,000 advisors, including those from Fnac Darty, Doctolib, Edenred, already use Mayday as a single source of truth to guarantee a rapid and quality response to the end customer. The result? 20% less time spent searching for information and a CSAT increase of 18%.

Happitu

happitu.com

Happitu is a speech analytics and agent workflow / scripting platform that acts as your service team's personal coach—giving them the process, resources, and insights to deliver the perfect customer experience over the phone. It analyzes 100% of your interactions and highlights what your customers actually experience. Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey! One more thing – No Contracts - Just flexible pricing that scales with your company.

amberSearch

ambersearch.de

amberSearch enables employees to find information faster than ever before by providing a multimodal, Google-like interface connected to multiple applications and powered by advanced computer vision and natural language processing. Employees can access decades of knowledge in a split second, powered by our AI model - amberAI. This standard solution offers a user-friendly interface and easy integration. For medium-sized companies, this means using complex AI models without much effort.