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Parloa is a conversational AI platform designed to enhance customer interactions across multiple channels, including phone, chat, and messaging. It integrates seamlessly with existing systems to scale AI agents, offering real-time translations and natural language processing capabilities. This enables businesses to automate common customer service tasks, improving efficiency and providing a better customer experience.

Key features of Parloa include omnichannel support, allowing for consistent customer interactions across different platforms, and customizable solutions that can be tailored to specific business needs. The platform is scalable, making it suitable for businesses of all sizes. By leveraging conversational AI, Parloa helps organizations streamline customer service operations, reduce operational costs, and enhance overall customer satisfaction.

Parloa's technology supports voice AI, telephony, and generative AI, providing businesses with the tools to deliver personalized and efficient customer service. Its focus on conversational AI allows for natural and intuitive interactions, making it an effective solution for automating customer service processes and improving communication across various digital channels.

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. They amplify the customer service experience with their AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

Categories:

Business

Customer Self-Service Software

Other Process Automation Software

Website: parloa.com

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