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GUURU is a crowd-based customer service platform that leverages the expertise of customers to provide support. This innovative approach replaces traditional call center agents with knowledgeable users, known as "guurus," who can offer personalized assistance based on their experience and understanding of products or services.

The platform is designed to facilitate efficient communication between customers and these expert users, ensuring that queries are addressed effectively. By harnessing the collective knowledge of its community, GUURU aims to enhance customer satisfaction by providing relevant and accurate information. This model not only streamlines the support process but also fosters a sense of community among users who contribute their expertise.

Key features of the GUURU platform include its ability to connect customers with experienced users who can provide detailed insights and solutions. This collaborative approach helps in resolving issues more effectively and builds trust among users. The platform's focus on community-driven support makes it a valuable resource for those seeking personalized assistance from people who have firsthand experience with the products or services in question.

GUURU was founded in 2016 in Switzerland with the vision of enabling people to share their expertise with others in real-time. GUURU provides companies with an end-to-end omnichannel solution to resolve all first-level support inquiries through a single platform solution supercharged by their most experienced and skilled customers. Its powerful community-powered engagement points that include: 1. A Live Expert Community Chat that instantly connects a shoppers with questions to one with your passionate customers with real-world answers. 2. Expert User Generated Content (continuously derived from live conversations) GUURU is easy to implement and even easier to use. Its smart routing engine makes sure that incoming customer inquiries will be answered in real-time in the most effective and efficient way: by the GUURU chatbot, by the companies' most experienced customers, or by their agents.

Categories:

Business

Customer Self-Service Software

Website: guuru.com

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