Gladly
gladly.com
Gladly is the only customer service software built around people, not tickets. AI is revolutionizing how we work and communicate. Consumer expectations of how they're known and treated by brands has never been greater. At the same time brands are under pressure to do more with less and must balance the tension between saving money with AI and automation, while still delivering world-class experiences for consumers. The right experiences create connection, loyalty and customer lifetime value. Customer service software built on tickets fails to navigate this tension. And brands who rely on ticketing software are failing in this new economy. Bloated tech stacks. Duplicate tickets. Consumer repetition and frustration. Fumbling and flustered agents. Two bad service experiences will lose a customer for life. Gladly applies AI differently, to help commerce brands deliver radically personal, concierge-level customer service at scale. With Gladly, consumers help themselves when they want and customer service agents are made into superheroes, gaining efficiency and productivity. Every conversation in Gladly starts with a real-time understanding of the customer -- who they are, their preferences, their conversation and purchase history with the brand, every interaction in one place. And with every channel built-in natively - VOICE, email, SMS, chat, social messaging, self-service – brands have one, lifelong conversation stream with their customers. Gladly's customers are the world’s most loved brands -- Allbirds, Bombas, Crate & Barrel, Deckers, Eddie Bauer, FTD, Nordstrom, REI, Ulta Beauty, and Warby Parker. These brands and hundreds more leverage Gladly to build lifelong loyal customers through deep connections.
Xano
xano.com
The Scalable No Code Backend. Xano is the fastest way to build a scalable backend for your app using No-Code. Each Xano account comes with a scalable server, a flexible database, and a No-Code API builder that can transform, filter, and integrate with data from anywhere. Thousands of people around the world use Xano to power everything from consumer apps to enterprise workflows. Make any App Scalable, Secure, and Compliant with Xano! Why use Xano? * Scale to support millions of users without worry. * Secure data on audited compliant infrastructure (ISO 27001, ISO 9001, HIPPA, GDPR) & SOC 2 TYPE II coming soon! * Ability to choose from many server locations. * Store data on a powerful PostgreSQL database with No Record Limits. * Easily Create APIs with simple to complex business logic using No Code. * Integrate and connect to any platform or front end. * Launch without worry on Xano’s secure infrastructure with 250+ Tutorial videos, robust documentation, and a vibrant community. Who is Xano for? * Citizen Developers: Builders that use No-Code to build without limitation * Product owners: Validate ideas quickly and deploy apps without engineers * Digital Marketers: Integrate systems and automate customer touchpoints * Students: Learn backend development concepts by building MVPs without code * Traditional Developers: Deploy apps faster without sacrificing quality or scale * Development Agencies: Make client work easier with better handoff * Teams: Collaborate in real-time across the entire development lifecycle * Enterprise Organizations: Build scalable, secure software without the overhead People turn to Xano when they want ... * One Backend to power many front-ends * To build without limits: We are the only Turing-complete No Code API Builder * No record limits: Flexible storage options * No-Code ETL: Xano as a router connecting many different data sources. * To Quickly build APIs: Easily build documented APIs and connect to external ones * Scale: Xano is built on best-in-class scalable infrastructure
OnePage CRM
onepagecrm.com
OnePageCRM is the #1 action-focused sales CRM that helps small and medium-sized businesses stay in control of their sales. Focus on what needs to be done next, follow up with every lead, keep the team on the same page, and close more deals, one sales action at a time. Save time and automate your admin and data entry. Generate leads in a click from anywhere on the web. Reap the CRM benefits on the go with iOS and Android mobile apps. Create deals and send sales quotes in less than 37 seconds. Any questions? We offer support via email, phone, and chat.
Continually
continual.ly
Free chatbots and live chat for your website. Drag and drop chatbot builder, no coding skills required. We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or if they're in another time zone. Most websites ask customers to fill in long forms, and provide lots of information. It's an impersonal and unfriendly experience. And as a customer, you don't know when you'll hear back. Research by insidesales.com shows that waiting even 5 minutes to respond to a customer dramatically reduces your chances of closing the business. We give you a single line of code you can add to your site to automatically reply to potential customers and generate more qualified leads without the expense of additional sales people. Continually lets you replace forms with simple messaging, making it easy for customers to get the information they need as quickly as possible. Some examples of what we can do to help you convert website visitors to customers: * welcome new visitors and ask if there's anything they need help with * use discovery questions to qualify leads * quickly book appoinments for hot leads * build your newsletter list by asking for signups at the right time * signpost useful content like blog articles, videos or ebooks
Reply.io
reply.io
Reply is a sales engagement platform that helps you automate & scale multichannel outreach, so you can generate more leads, acquire new customers and grow revenue faster.
Aloware
aloware.com
Aloware is an omnichannel cloud-based phone system and customer engagement platform designed specifically for small and medium-sized businesses (SMBs). One of the key features of Aloware is its integration with various CRMs such as HubSpot, Pipedrive, Zoho to name a few, and communication channels, including VoIP phone calls, SMS text messaging, and email. This allows SMBs to manage all their customer conversations from a single dashboard, making tracking interactions easier, prioritizing leads and support tickets, and ensuring timely follow-ups for sales and support teams. Aloware also boasts its TCPA-compliant Power Dialer which aids agents in maximizing their call productivity without fear of accidentally dialing DNC numbers, or being tagged as a "scam". The latest addition to Aloware's roster of competitive features is its very own in-app AI chatbot, AlohaBot, which does not require a third-party app integration, making it smoother, faster, and the most advanced in the market. Paired with the legendary Sequence+ that empowers businesses to automate workflows and trigger actions such as SMS/MMS, call, and email campaigns, Aloware equips SMBs with an all-in-one communication tool to gain the sharpest edge in their industries.
Sender
sender.net
Key strengths of Sender are high email deliverability, award-winning user friendliness and unparalled affordability. Sender is tailor made for ecommerce and bloggers with lots of additional features, but perfectly fits all kinds of businesses - from 1 person companies to medium and large corporations. With custom made integrations for ecommerce platforms you can simply add products to your newsletters by simply copying and pasting URL of a product, and Sender will automatically extract product images, descriptions, prices and more. Bloggers and info marketers can use Sender's extensive automation features, and share newsletters with their social media followers and track results. Moreover, Sender offers many additional features in order to help to reach best marketing results with destop Push-Notifications, transactional and automated email sequences, API integrations, and an easy to use drag&drop subscription form builder. All of these features are available in all Sender plans, including a generous FREE-FOREVER plan, which allows sending up to 15 000 emails to 2 500 subscribers every month.
DripJobs
dripjobs.com
DripJobs is the Newest All-In-One Sales & Project Management Platform for Home-Service Professionals. Automate Follow-Ups, Track Jobs and Easily Send Quotes with DripJobs DripJobs is the Home-Service Pro Command Center of the Future. DripJobs allows Home-Service Professionals to Automate Follow-Ups, Track Jobs and Easily Send Quotes. DripJobs is perfect for Residential Home-Service Contractors in the following industries: • Painting Contractors • Cabinet Refinishing Companies • General Remodeling Companies • Junk Removal Companies • Moving Companies • Flooring Installers • Roofing Contractors • Fence Installers • Solar Companies • Handyman Services • Tree Care • Granite Installation • Hardscape Contractors • Drywall Contractors • +More! The DripJobs app is designed for you and your team to easily organize and optimize your day. Run your day-to-day operations from anywhere with a 360-view of every single job every step of the way. AUTOMATION FOR HOME-SERVICE PROFESSIONALS: • Automatically follow up with new leads entering the system • Automatically follow up with customers you’ve sent proposals to • Automatically send review request after job is complete • Automatically send updates on appointment and job start dates & times ORGANIZATION LIKE NEVER BEFORE • Deal Staging allows you to see where each customer is during their specific buying journey • Automate the Deal Stages by taking actions on a Deal • Efficiently schedule appointments and jobs with two separate calendars • View all proposals and invoices relating to a Deal in the Deal Command Center • View contact history of past deals, communication and contact information • Separate “Jobs” and “Deals” with two separate Pipelines THE ULTIMATE CRM FOR HOME-SERVICE PROS • Send “Blast” marketing messages to deal-specific contacts or entire contact database • Send text messages & email in-app • View when customers open proposals and read emails • Easily send proposals on mobile • Easily send and accept payments on mobile • Multiple User access for Salespeople and Project Managers • Drip Marketing Automation based off of Deal Stages • Zapier Integration • HomeAdvisor Integration • Customer Portal for easy customer proposal, invoice, scheduling interaction • Custom URL for easy client Appointment Request • Unique SMS Phone Number for 2-way in-app texting • GPS To Jobs Directly From App •
Trengo
trengo.com
Trengo is a comprehensive customer engagement platform designed to streamline communication across multiple channels, enhancing the customer experience and team collaboration. With a focus on efficiency and automation, Trengo enables businesses to manage customer interactions seamlessly from a single interface.
Salesken
salesken.ai
Salesken.ai is a conversational intelligence platform that helps sales teams improve performance and reduce acquisition costs. The tool gives sales reps real-time cues during their conversation to help them engage their customers better. The platform gives managers and sales reps visibility into every call, via detailed Call Analytics including emotions, objections, intent etc.
SalesboxAI
salesbox.ai
SalesboxAI is an AI-Powered Sales and Marketing platform that helps businesses around the globe to scale faster with Account-Based Marketing solutions. In a single platform: Identify and Discover your target accounts, Orchestrate one-one conversations with target groups, Engage them across multiple channels, Run AI-Powered ABM Ads, Measure, and optimize ABM success across all your campaigns. With Artificial Intelligence at core SalesboxAI Avatar helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with target accounts via, omnichannel, two-way conversations. To learn more visit: https://salesbox.ai
Genesys Cloud
genesys.com
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. * Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. * Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. * Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.
Callbell
callbell.eu
Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.
Angaza
angaza.com
Angaza is a complete business solution for distributors of life-changing products like solar home systems, water pumps, and cookstoves. With Angaza, over 200 distributors have sold over 2 million devices to consumers, with the potential to unlock market access to the 1 billion off-grid and unbanked consumers. Angaza’s technology comprises pay-as-you-go metering and monitoring technology for products like solar home systems and solar water pumps with a cloud-based platform that enables the sale of any product, from solar home systems, clean cookstoves, mobile phones, and more. Angaza allows best-in-class device manufacturers and last-mile distributors of off-grid energy products to expand their customer base and access data-driven market insights. Angaza’s partners can launch their pay-as-you-go program today without the investment of building and scaling the necessary technology. For distributors, the Angaza platform comprises the Hub -- a customizable, web interface that manages all aspects of a pay-as-you-go distribution network, and the Activator -- a smartphone app that facilitates distribution sales operations in the field. Combined, the platform gives powerful, actionable insights into how to optimize product distribution, grow sales, and build lasting relationships with clients. For manufacturers, Angaza has multiple options to integrate field-tested, smart, pay-as-you-go metering, and monitoring technology into solar home systems and household devices. Angaza offers an open-source device protocol called Nexus, enabling manufacturers to easily create and manage a wide range of interoperable pay-as-you-go devices. This is accomplished by having a single, universal repository for storing device identity and device state, independent of product manufacturer and software platform. Based in San Francisco and Nairobi, Angaza’s platform supports distributors in 50 countries around the globe, with concentrations in sub-Saharan Africa, Asia Pacific, and Latin America.
Gist
getgist.com
Gist is a suite of tools businesses use to market, sell, and communicate with their customers. They are on a mission to help marketing, sales, and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist, and they are just getting started. Customers use them to talk to their leads and customers and be that central source of truth. They believe that they’re in the middle of a huge shift in the SaaS space towards all-in-one platforms and they need their help.
Mockaroo
mockaroo.com
A free test data generator and API mocking tool - Mockaroo lets you create custom CSV, JSON, SQL, and Excel datasets to test and demo your software.
Demodesk
demodesk.com
Demodesk is the leading platform for virtual sales. Schedule meetings on auto-pilot, run professional video meetings, and coach sales teams in real-time with AI. 100% GDPR compliant, enterprise-grade security and support. The platform automates repetitive tasks and streamlines the entire sales process, enabling sales representatives to focus on building relationships and closing deals. Features such as automated scheduling, real-time note-taking, and CRM integration optimize efficiency and productivity. With Demodesk, sales professionals can deliver captivating product demos that go beyond mere slideshows. The platform offers revolutionary screen-sharing and interactive capabilities to create an immersive and personalized experience for prospects, leading to increased engagement and higher conversion rates. Features like shadowing or integrated playbooks and battle cards, enable real-time coaching during virtual calls. The platform offers comprehensive analytics and reporting features that provide actionable insights into sales performance. Armed with this valuable data, sales leaders can make data-driven decisions, optimize sales processes, and identify areas for improvement. Businesses of all sizes rely on us to digitalize sales, boost productivity and drive more revenue. Key results from our customers: +25% time saved on manual tasks (Pipedrive) ↑ 2x conversion rate (Clark) +30% higher revenue per seller (Treatwell) ↑ 3x increase in agent productivity (Eigensonne) For more information visit demodesk.com.
Prokeep
prokeep.com
Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce; increasing sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. Prokeep is used by over 8,000 distributors across North America, enabling over 11+ million conversations and $6+ billion in revenue. Grow your distribution business. Build stronger customer relationships. Increase workforce productivity. All with Prokeep's Customer Experience Management Software built specifically for distributors to thrive in modern markets. Prokeep: - is used by distributors in 50 states, 10 provinces, and 2 territories. - 11+ million conversations go through Prokeep - 82% of conversations in Prokeep lead to sales or relate to revenue - saves 9 hours per employee each month - saves $3,000 in contractor discrepancies per user per month With Prokeep you will centralize communications to make ordering more efficient, connect your 3rd party systems to create operations automation, and use customer insights to deliver more engagement and make more money.
Creatio
creatio.com
Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Millions of workflows are launched on their platform daily in 100 countries by thousands of clients. Genuine care for their clients and partners is a defining part of Creatio DNA. Creatio offerings include a no-code platform (Studio Creatio), CRM applications (marketing, sales, and service), industry workflows for 20 verticals and marketplace add-ons. They help their customers digitize workflows, enhance customer and employee experiences, and boost the efficiency of commercial and operational teams. Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio products receive raving end-user reviews on peer-to-peer portals. Their customers enjoy the freedom to own your automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code, and a universe of ready-to-use templates and connectors. Their platform empowers knowledge workers to build applications with no-code while increasing organizational capacity. They believe in genuine care. They build sincere relationships with their clients and partners by giving a hand first and then thinking about business, communicating transparently and openly, and listening, adjusting and bringing value. Creatio is an American company headquartered in Boston, MA. They have 700+ employees in six offices and a local presence in 25 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others. Creatio partners with 700 GSIs and local integrators. Their culture is about genuine care for their clients and partners, passion, going the extra mile and staying positive.
Spiceworks
spiceworks.com
Spiceworks is a professional network for the information technology (IT) industry that is headquartered in Austin, Texas. The company was founded in January 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to build IT management software.Spiceworks is an online community where users can collaborate and seek advice from one another, and also engage in a marketplace to purchase IT-related services and products. The network is estimated to be used by more than six million IT professionals and 3,000 technology vendors.The company's free proprietary software is written in Ruby on Rails, and runs exclusively on Microsoft Windows. The software discovers IP-addressable devices and includes help desk functionality and an integrated knowledge base.
typedesk
typedesk.com
Canned Responses, Supercharged! typedesk is the leading app to reclaim time wasted typing the same things over and over again! Create text templates of your every day sentences and messages, and typedesk makes reusing them quick and easy. ➤ How it works Use the / character followed by your custom shortcuts to quickly insert your response. For instance, typedesk can transform
eDesk
edesk.com
eDesk helps online retailers and brands deliver seriously extraordinary customer service, everywhere they sell. eDesk offers a whole suite of award-winning eCommerce tools to streamline customer support processes and reporting for faster response times to dramatically improve productivity and profitability. Its customer support software has been designed specifically to give eCommerce businesses a unified view of all customers’ queries, centralizing all their support channels, social media, webstore and marketplace messages, with its Smart Inbox. It automatically prioritizes messages based on your business needs and assigns them using role based rules, so your team can reply to customers 5x faster, build loyalty and drive repurchase. When dealing with customer queries, its AI automation suggests the best answers and translations so your agents can respond easily, and in any local language. Businesses serious about selling online can scale customer service as they expand into new markets with confidence. eDesk natively integrates with and consolidates data from over 200 marketplace, webstore, social networks, communications, and logistics channels – more than any other customer support software provider – so you can access end-to-end order information at the click of a button. eDesk is also the only customer support solution on the Amazon and Walmart developer councils, helping online retailers and brands grow their businesses through new sales channels, well-connected to their customer support tools and processes.
Verint
verint.com
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Verint's solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. They help their customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap.
MinChat
minchat.io
Chat API/sdk that enables you to create chat functionality into your app or website within minutes saving you months of development time time. MinChat also comes with prebuilt UI's making it even easier to have chat functionality setup into your app or website.
Chatra
chatra.io
Multichannel support platform built for businesses, big and small. Help your customers better with Chatra!
Woodpecker
woodpecker.co
Woodpecker is an intuitive cold email tool that helps B2B companies to connect with prospective customers and business partners - and keep the conversations going. Woodpecker allows you to craft personalized, relevant email sequences and makes sure they get delivered to your recipient’s main inbox. Your follow-ups are sent in the same thread as the opening email. The sequence is automatically stopped when someone replies or schedules a call via Calendly. Woodpecker helps you easily experiment with your messages to find the best-performing versions, and automatically marks how interested your prospects are when they reply. The tool makes outreach across channels easier with LinkedIn manual tasks and Woodpecker Calls - a call scheduling & tracking mobile app for Android that allows you to contact your leads straight from your phone. Woodpecker is like an assistant who takes over the daunting, repetitive part of starting conversations and building B2B relations. It allows sales, lead generation and recruitment professionals to save time and focus on the human-to-human part of the process.
Morph.ai
morph.ai
WhatsApp Chatbot & Business Solutions Morph.ai is a platform that on-boards businesses on WhatsApp and lets them create chat-flows for complex use cases. The platform can be leveraged to create WhatsApp chatbots for lead generation, customer support, e-commerce orders, booking of service, nurturing leads, sending notification and more Full description * Morph.ai is a cloud-based marketing automation solution that helps small to large businesses deliver personalized customer experience via WhatsApp chatbots. The platform's capabilities begin from on-boarding clients on WhatsApp Business API. Features of the platform include a chat flow builder, AI-based bots, multiple channels, lead nurturing, web and messenger marketing, CRM synchronization, analytics and more. Plus, it offers various tools for users to manage multiple marketing campaigns, website widgets, A/B tests, lead lifecycle, and automated follow-ups via the LiveChat plugin. Morph.ai features a chat flow builder that helps users define conversation direction, data properties, branching, modular blocks, user inputs, Rest API, email and SMS communication, templates and CRM synchronization. The solution includes chat marketing that helps manage fake leads, queries, topic subscriptions, and content integrations. Morph.ai can be integrated with popular SaaS solutions such as Hubspot, Pipedrive, Salesforce, Zoho and more.
Landbot
landbot.io
Landbot.io is a no-code chatbot platform that empowers businesses to build frictionless conversational experiences from end-to-end. Turning conversations into profitable outcomes, Landbot helps Marketing, Operations, and Customer Service teams triple their efficiency and cut operating costs by 30% or more. Whether it's for WhatsApp, Web, or Messenger, anyone can create automated chatbot flows to better engage customers and increase conversion rates. Landbot is also leveraging recent advancements in GPT and AI to help make the chatbot building experience even more accessible, combining the no-code capabilities of Landbot with other Large Language Models.
Messagely
messagely.com
Customer support software & messaging platform by Messagely. Have more meaningful conversations with happier customers & grow your business faster.
CloudCC
cloudcc.com
CloudCC offers the complete CRM platform with highly competitive pricing, features business apps covering marketing automation, sales force automation, service management, extensible platform and industry CRM solutions and more. CloudCC provides SaaS and PaaS so that you can find out a CRM solution we can do for you.
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