Toky
toky.co
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.
MiiTel
miitel.com
MiiTel is a voice analysis AI that optimizes all conversations over the phone, web conferences, and face-to-face. It can be used for a wide range of purposes, from eliminating black boxes to utilizing conversation data.
Dialaxy
dialaxy.com
Dialaxy is a cloud-based telephony solution that helps to connect with your customers anywhere around the globe. It is a platform that brings communications together by accessing through a mobile, tablet, computer, or laptop. Dialaxy allows startups and businesses to buy instant local support numbers from USA and Canada. With their easy-to-use interface and robust backend architecture, any business can set up its call center within less than 2 minutes. Some Dialaxy features that will help your business in smooth functioning are: * Unlimited calls and messages within USA and Canada * Voicemail * Agent Groups * Advanced Analytics and Reports * Integrations * Call Recording and many more They at Dialaxy are working 24/7 to bring the best solutions for you & provide a stellar customer experience. Together, Let’s VOICE UP your Business.
Thirdlane
thirdlane.com
Thirdlane Connect serves as a versatile customer communication and team collaboration application, offering your team a suite of features including chat, voice and video calls, conferencing, screen sharing, file sharing, and seamless integration with CRM and various other business applications. Facilitating multichannel customer communications and team collaboration, Thirdlane Connect is designed for both local and remote workers, supporting web browsers, iPhone, Android devices, as well as Windows, Linux, and Mac desktops. This powerful application is fully integrated with and powered by the Thirdlane Business Phone System or Thirdlane Multi Tenant PBX platforms. These platforms can be securely deployed in various settings, whether on premises or in private or public clouds, ensuring flexibility and security for your communication infrastructure.
Skit.ai
skit.ai
Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat, in both English and Spanish, powered by Generative AI—interacts with consumers in their preferred channel, elevating consumer experiences and consequently boosting recoveries.
Jet Interactive
jetinteractive.com.au
Jet provides businesses with all of the tools to make business phones work better for you. Utilise Jet's mobile and desktop softphone apps to manage calls from anywhere, or set up desk phones for a more permanent work station. Jet's system has been designed from the ground up to make it easy to keep taking phone calls from wherever you're working. Change, modify and improve your caller experience with the click of a mouse using Jet's drag and drop callflow builder. Whether you want to direct callers to more appropriate departments, reduce call volume for enquiries that can be handled online, reduce handle time or any other improvement to your system. It can all be done with no IT, No degrees, No consultants. Report on what matters, with Jet's best in class reporting you can view all call activity. From the marketing campaigns or keyword that led to a call, through to the agent that answered, handle time, IVR input and result of calls
Quvu
quvu.co.uk
Quvu is a cloud-based contact centre management solution, allowing users to analyse live statistics, queues and agent activity using the hardware they already own. Featuring a predictive dialler, call recording and IVR, whilst harnessing the power of VoIP technology, Quvu empowers contact centre managers to radically improve the way they do business. Quvu is a joint venture between experienced VoIP providers soho66, and goldfish.ie
VirtualPBX
virtualpbx.com
VirtualPBX pioneered cloud based business phone systems and still has the most features, the highest reliability, and the best value. No matter the size of your company, you can have a corporate-class business phone system without the expense or hassle of buying and maintaining your own phone switch. And with VirtualPBX, you can use your own phones, or save even more with our business VoIP service. Within a few clicks and a couple of minutes, you can have a fully automated, cutting-edge VirtualPBX business phone system that gives you great features, 99.999% uptime, advanced call routing, simple administration, and US-based professional support. Plans start at $9.99/month.
Maqsam
maqsam.com
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. We enable companies to expand market reach and establish local presence with access to local numbers in more than 200 cities. Companies can integrate Maqsam with their preferred CRM system to optimize data management and deliver customer service that exceeds expectations.
Convin
convin.ai
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI. Convin’s Key Products: 1. Quality Management System: It is your one-stop solution to call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 3. Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. 4. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 5. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 6. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. 7. Conversation Intelligence: Unleash hidden mines of valuable information behind every agent-customer conversation. Surface valuable insights to drive more strategic decisions and business outputs. Reduce repetitive and redundant tasks like note-taking, data entry, etc.
Tenfold
tenfold.com
Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture.
Curious Thing
curiousthing.io
Curious Thing is a leading provider of voice AI assistants for business. Powered by our proprietary conversational AI technology and OpenAI's ChatGPT, our voice AI assistants are designed to automate inbound calls and outbound customer engagement across any stage of the customer journey. We help businesses grow revenue, boost operational efficiency and enrich their digital customer experience journey without requiring large investments or additional headcount. Our multilingual voice AI assistants have successfully automated millions of business-customer conversations for SMBs and enterprises across a range of industries, including financial services, healthcare, insurance, eCommerce and more. Curious Thing is the only Voice AI technology that supports rapid deployment across multiple use cases - payment support, enquiry handling, appointment booking, FAQ handling, lead qualification, and more.
Level AI
thelevel.ai
Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.
Callision
callision.com
Callision is the world's first free cloud business phone system, and the first carrier-independent enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and the advanced contact center functionality to complement their offerings. Callision provides everything from phone numbers in over 60 countries to live employee monitoring and call recording, to conferencing, call queues and IVRs, web phone and chat, file storage, and a comprehensive analytics suite - all from the convenience of a web browser.
WIZ.AI
wiz.ai
WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI’s suite of solutions includes smart automation, AI-human copilot, generative AI-powered applications, and an LLM-powered platform. WIZ.AI’s AI agents called Talkbots provide human-like engagement to facilitate customer interactions at scale, enabling exceptional customer service and strong business ROI for our enterprise clients. WIZ.AI Talkbot Features * Hyper-localized: Talkbots can process local and domain-specific vocabularies * Hyper-personalized: Talkbots can mimic the tone and accent of a native, and support multiple English varieties and global languages * Omni-channel: Talkbots can be integrated over telephony, email, SMS, and various messaging apps
Cradle.io
cradle.io
Smarter calling for nimble businesses. Cradle is the ultimate tool for the modern business, changing the way business communicates with customers. Cradle helps sales and support teams to stay connected with your customers from an office, on the road, together or remote. Admins can instantly add users and numbers for scalability and gain deep user insights with powerful reporting tools. Book a demo or a risk-free trial to see Cradle in action.
Broadvoice Cloud PBX
broadvoice.com
Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.
Bevatel
bevatel.com
The best cloud call center company in Saudi Arabia is always striving to provide call center services and customer service solutions with the highest possible quality and at the lowest costs in the Kingdom. Managers of modern cloud call centers are always keen to use call center services, customer service systems and call centers that help them achieve their goals, provide better service and technical support to customers, and communicate with them in a faster and more professional way. Bevatel is considered the best Saudi company that provides call center services and solutions, customer service and technical support for many reasons that are unique to Bevatel and many of the advantages it provides to institutions and commercial activities. The best cloud call center company in Saudi Arabia is always striving to provide call center services and customer service solutions with the highest possible quality and at the lowest costs in the Kingdom. Managers of modern cloud call centers are always keen to use call center services, customer service systems and call centers that help them achieve their goals, provide better service and technical support to customers, and communicate with them in a faster and more professional way. Bevatel is considered the best Saudi company that provides call center services and solutions, customer service and technical support for many reasons that are unique to Bevatel and many of the advantages it provides to institutions and commercial activities. During the following paragraphs, we will learn in detail about the best call center system and why Bevatel is the best call center solutions and services company, let's go.
Sarv.com
sarv.com
Sarv.com is an innovative cloud telephony service provider assisting new-age businesses to solve communication problems. Since the incarnation of Sarv in 2011, they have introduced a unified communication platform packed with powerful APIs to support its service across all platforms and industries. Considering creativity as us theme, they offer a multi-functional, flexible, scalable, secure, and reliable suite of cloud-based communication solutions for enterprises, startups, and SMBs. They have been playing with information and data to fill the communication gap between customers and brands.
Infinity Hub
infinity.co
Discover what happens before, during, and after every call, and take real actions to drive marketing and operational efficiencies. Infinity is a world class ISO 27001 Certified call intelligence platform with granular visitor tracking capabilities. Infinity enables you to map the entire customer journey and unlock invaluable insights such as the campaigns, webpages, and exact keywords your customers engaged with before they pick up the phone. Pinpointing where call conversions are coming from will help you see the full picture when it comes to analyzing performance. You’ll be able to generate impressive ROI on your marketing spend by totally eliminating the guesswork around what is generating sales. The Infinity Hub is constantly evolving to empower users to create best-in-class customer experiences by enabling them to integrate with the latest versions of Google Ads, Google Analytics, Looker Studio, Hubspot, Salesforce and many more. We also integrate with Instagram and Facebook which means Infinity users can uncover additional value from their social ads. Our Conversation Analytics suite analyses all inbound and outbound calls, at scale, and offers vital insights into what is and isn’t resulting in positive outcomes. Agent ID provides granular insight into individual agent performance so you can create tailored training sessions geared towards creating seamless customer experiences. Some of the results we’ve helped our customers achieve include: 79% increase in conversions for Flight Centre 64% reduction in Customer Acquisition Costs (CAC) for Pendragon 50% reduction in call centre costs for Access Self Storage
CallerDesk
callerdesk.io
Callerdesk is a patent-granted cloud telephony company that provides virtual call center solutions to businesses all over India. The value they offer is a unified voice communication platform for solutions such as autodialer, auto voice survey, voice OTP, incoming and outgoing calls, click to call, IVR/toll-free number, and a complete cloud call center with deep API integration functionality, all under one roof. Their product requires no hardware involvement, takes only 15 minutes to set up, and is virtually connected, saving time and money for their customers while providing more business scalability options. Founded in 2016 as Deskotel Communications Pvt. ltd under the brand name of CallerDesk. They are also an official resource partner with Startupindia portal ( Initiative of Niti Ayog ) & Nasscom 10000 Startup.
CallFinder
mycallfinder.com
CallFinder is a leading provider of cloud-based speech analytics and call scoring technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. They deliver their highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, collections, insurance, manufacturing, utilities, education, and more. CallFinder automatically exposes and reports on agent performance and compliance rates (both script and regulatory) while extracting vital intelligence from 100% of your customer interactions. You’ll gain automatic insights into customer call reasons, as well as capture business insights to help you improve your compliance rates, call handling operations, agent performance, and drive more revenue-generating call outcomes. CallFinder delivers: • Management visibility into 100% of agent/member conversations. • Immediate identification of non-compliant agents. • Usage-based pricing to fit your budget. • Easy to use Software as a Service (SaaS) solution. • Expert ongoing client support with your assigned CallFinder Analyst. CallFinder is a division of 800 Response Marketing LLC, a well-established provider of communications solutions which for three decades has enabled businesses to boost and optimize advertising response rates through specialized telecommunications services such as vanity and shared toll-free services and as well as real-time analytics tools.
VoiceSpin
voicespin.com
VoiceSpin is a global cloud-based VoIP telephony provider offering call center solutions that enable businesses to effectively manage their inbound and outbound communications with prospects and customers through voice and SMS text messaging. Get international local numbers from 160+ countries and expand your global reach while improving your Call Answer Rates with local caller ID. Empower your sales team to make thousands of outbound calls with an AI auto dialer that connects leads to the best-suited agents based on the probability of making a successful sale. Streamline your inbound call management with features like IVR, call routing, inbound call queues, and queue callbacks to deliver quick and efficient support and improve customer experience. Leverage real-time dashboards and advanced analytics to keep track of the most critical call center metrics and KPIs and make data-informed decisions. Review call recordings to uncover inefficiencies in your processes, assess agent performance, and identify agent knowledge gaps and training opportunities. Automate call quality monitoring with AI speech analytics. Prevent compliance issues with keyword spotting, real-time warnings, and call whispering. Schedule and run bulk SMS campaigns customized to specific audiences, scale your outreach efforts, and drive more customer engagement. Integrate your call center with 50+ leading CRM systems and business apps to automate agent workflows and provide agents with more context for delivering more personalized experiences.
interface.ai
interface.ai
interface.ai is a leading provider of agentic AI solutions, specializing in serving community banks and credit unions. Its AI platform delivers a seamless, unified experience across voice, digital, and employee-assisted channels, all powered by a single AI brain that continuously learns and operates autonomously. Committed to driving automation, ensuring compliance, and enhancing customer satisfaction, interface.ai offers pre-trained AI solutions that are easy to integrate, scale, and manage. Trusted by hundreds of financial institutions, interface.ai is dedicated to helping them achieve their business goals while empowering their customers to achieve financial wellness through agentic AI.
Goldfish.ie
goldfish.ie
Goldfish is an Irish-owned cloud telecoms company that provides VoIP services to businesses across Ireland and abroad. Customers include large blue-chip companies, such as Dropbox, IDG Direct and the Sisk Group, to SMEs and start-ups such as Boxever. Goldfish helps businesses move their telecoms from traditional phone systems to The Cloud, which gives them access to host of new cloud-based features, as well as lower call costs. Goldfish was recently appointed as the Irish telecoms partner for Zoho CRM for it's Quvu Phonebridge integration. Quvu is Goldfish’s new ‘Software as a Service’ for companies that have staff handling high volumes of calls, such as in contact centres. Quvu sits alongside their VoIP services, giving their customers access to a more extensive set of features, such as real-time call data and the ability to use an intelligent dialer to boost call volumes. It also simplifies and streamlines the management of staff that handle either outbound or inbound calls, across multiple locations. It is currently used by companies with operations in Ireland, the U.K. and East Asia.
IVR GURU
ivrguru.com
IVR GURU hosted IVR Services, you can ensure customers are directed to the right place quickly and without frustration, whether they need an agent or can complete the transaction using the self-serve feature. IVR Guru is the fastest growing cloud telephony company, providing ivr service in Noida, Delhi NCR and across India. IVR Guru an Interactive Voice Response (IVR) which is simple, can process over a million calls an hour, usable, voice-driven, Voice XML IVR platform, cloud hosting services, and developer solutions. They are among the top virtual number companies in Delhi. They offer services of adroit staff that works efficiently and proficiently on your websites that widens your chances of eminence. They not only create a platform for your business but they also guide you through the journey of gaining existence in the world of business. With IVRGURU see your business flourish and gaining reputation on the web. You can even offer 24/7/365 service to callers so that when agents aren’t available, the IVR can still take manage their calls. IVR GURU allows you to easily build advanced automated call flows that will save time and increase customer satisfaction & you’ll be up and running in minutes.
Alvaria
alvaria.com
Alvaria, Inc. is the holding company of two best-of-breed technology providers, Alvaria CX, a leader in customer experience outbound technology compliance and self-service, and Aspect, whose workforce engagement management solutions deliver the future of work innovation. While Alvaria remains one company, their go-forward business operating structure and market brands is two – Alvaria CX and Aspect. Alvaria brands empower human connection by building software that supports the best possible customer experience and workforce engagement. Their software is created to empower teams and customers by optimizing workforce engagement and enhancing customer interactions. Their solutions make an agent’s day-to-day better and, therefore, the customer’s experience better. They go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal. Alvaria brands are transforming the way people interact with companies and increasing their client’s profits because of it. They are the leader in customer experience and workforce engagement software, fostering better connections through better technology. Their open, innovative platforms are purpose-built to deliver two essential experiences: feature-rich, intuitive, and intelligent workforce engagement management, and proactive enterprise outbound services. Proudly celebrating 50 years in business, Alvaria was formed from the merger of world leaders Aspect Software and Noble Systems. Today, their Alvaria brands are paving a new path in customer experience and workforce innovation empowering teams and agents to stay in touch with your customer’s side of the story.
CloudCall
cloudcall.com
CloudCall's unparalleled CRM integration unifies your communications, improves data quality, increases productivity, and captures all conversations. CloudCall is the voice and communication system for your sales and recruitment teams. Without leaving their CRM or ATS, recruiters and salespeople: * Fly through tasks with click-to-call, list power dialing, and pre-recorded voicemail drops * Seamlessly capture data with integrated notes and automatic call recording * View relevant caller notes and details through inbound caller notifications * Work remotely as efficiently as in the office, using their own devices * Companies better detect issues and replicate best practices via call recordings and live monitoring of calls
Clearfly
clearfly.net
Clearfly mobilizes business voice and messaging applications, and provides reach and visual voicemail features via mobile deskphones.
Knowlarity
knowlarity.com
Knowlarity is the largest provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets. Knowlarity is headquartered in Singapore and was founded in 2009. Knowlarity pioneered a unique cloud communication technology for Asian and Middle eastern markets in 2009 and today has more than 15,000 paying businesses customers in these markets. It helps the business grow their revenue faster with its proprietary customer communication technology platform SuperReceptionist. In last 7 years, the company has grown from scratch to a global venture with 300+ employees, 1,000 partners and 8 offices in India, Southeast Asia and Middle East. Known for its innovation and process excellence, Knowlarity has received various awards such as the Amazon Excellence Award, Silicon India start-up of the year, Nasscom Emerge 50. The company has raised capital from global investors like Delta Partners, Sequoia Capital and Mayfield fund and is trusted by global companies including Google, Amazon, Uber, Practo, Ola, Zomato, Swiggy, Deliveroo, Yzer among others.
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