Exotel

Exotel is a comprehensive communication platform designed to enhance business call handling processes. It offers a range of features that integrate seamlessly with various applications and services, providing users with a streamlined communication experience. The platform supports both inbound and outbound calling, allowing businesses to manage customer interactions efficiently.

One of Exotel's key features is its WebRTC SDK, which enables the integration of a fully functional softphone into web applications. This capability allows for seamless voice communication within CRM systems or custom web portals, supporting both IP and PSTN calling. Users can easily switch between these modes based on network availability, ensuring uninterrupted communication.

Exotel also offers personalized virtual numbers, which can be customized to enhance caller ID and improve lead conversion. The platform supports interactive voice response (IVR) systems, automating call handling and improving customer interaction efficiency. Additionally, Exotel provides enterprise-level security to protect data and ensure safe communication.

The platform is compatible with multiple operating systems, including Mac, Windows, and Linux, making it accessible across different environments. Its flexible deployment options include both cloud and on-premises solutions, catering to diverse business needs. Overall, Exotel is designed to enhance call management processes, improve customer engagement, and provide businesses with a robust communication infrastructure.