Nubitel CX
nubitel.co
An Omnichannel Cloud Contact Center Solution that offers users flexibility and scalability, which leads to a next-level Customer Experience. Manage interactions from multiple channels from a single platform.
klink.cloud
klink.cloud
klink.cloud, is a cloud-based communication platform that simplifies and streamlines customer service operations for contact center teams, helping them deliver better customer experiences more effectively. klink.cloud is a comprehensive omnichannel contact center platform that unifies all customer interactions across multiple channels, including voice, video, email, SMS, and social media. It features robust in-app voice and video calling capabilities, conversational AI and chatbots for automation, and virtual numbers from over 80 countries. The platform offers advanced CRM and ticket management systems, complete with help desk ticketing, team collaboration, and custom reporting. Its IVR and ACD systems ensure efficient call routing, while comprehensive call management tools provide real-time metrics and detailed performance reports. Seamless API integrations allow for easy synchronization with existing tools, enhancing the platform's flexibility and functionality. Enterprise-ready and scalable, klink.cloud is designed to streamline customer support operations, improve customer satisfaction, and deliver a seamless customer experience across all touchpoints.
Voicenter
voicenter.com
Voicenter is a cloud-based VoIP, PBX and Call center service providers. They deliver Products an services via their seven data-centers presence around the world (USA, Europe, Asia, and Israel) using their telephony cloud and their on-premise end-user and operator level solutions. As a leader and contributor to the telco opensource world and proprietary development They provide Cloud, on-premise, Hybrid, Hosted Call center and PBX solutions based on their technology. This allows customers to enjoy a wide variety of flexible telephony solutions and advanced tools in order to create the ultimate communication solution for dynamic varied size organizations at low costs.
Contivio
contivio.com
Contivio is the world's most advanced omnichannel cloud contact center solution, powering phone, voicemail, live chat, fax, email, and SMS for companies of all sizes. With its patented CloudConnect integration, Contivio sits on top of any CRM to automate workflows and increase efficiency for Customer Service, Sales, Marketing and Finance teams. Contivio's CRM integration is proven to save several minutes per call, allowing agents to focus on what they do best: communicating with customers. Contivio works with all VoIP or PSTN providers and is accessible from a sleek browser toolbar, a floating app, mobile devices or any IP phone.
StringeeX
stringeex.com
StringeeX is a Call Center app, which supports users to use company's hotline to receive or make calls. StringeeX records all call histories. All call data is synchronizable between devices. Main features: - Receive calls from GSM Phone on app. - Make outbound calls to GSM Phones from app. - Record calls history. - Searchable contact list.
Bright Pattern
brightpattern.com
Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on all digital channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also provides native omnichannel quality management, allowing companies to measure every interaction on every channel. The company was founded by a team of industry veterans of contact center solutions and are now aim to deliver an architecture for the future with an advanced cloud-first approach.
ULTATEL
ultatel.com
SaaS Provider for Unified Communications solutions. ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device. We are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service to companies of all sizes, fully scalable and customizable to the largest multi-national organizations. ULTATEL is committed to equal opportunity, diverse, welcoming and supportive workplace.
Gradwell Wave
gradwell.com
Designed by a small business, for small business, Wave is a simple-to-use softphone with HD audio for smooth calls. Take your business anywhere with calling over 3G, 4G, and WiFi, call waiting, and call transfers all possible through Wave. Key features include: - Bluetooth support - High definition audio quality, using Opus and G.722 codecs - Supports calling over 3G, 4G, and WIFI - Integration with your native contact list - Speakerphone mute and hold - TCP transports for better battery life and security - Call waiting - Call Transfer
Collab
collab.com
Collab provides Cloud Contact Center Services available anytime and anywhere. They make engagement simple and easy with efficient interactions throughout any touchpoint. They have been providing award-winning platforms to businesses of all sizes worldwide for 20+ years. Collab enables digital transformation and helps achieve the right balance between Automation and Human Interaction. Their offer is cloud-based and supported by Microsoft Azure, allowing greater flexibility and easy deployment. Additionally, on-premises solutions are also available. Their portfolio includes Nubitalk Cloud, OneContact CC, OneContact WFO, OneContact Gamification, and AI-powered modules. Founded by a team with solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP-based, without any PBX, for large-scale organizations. Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare, Government and Insurance with branches in different regions such as Mexico, Brazil and Benelux.
DialLink
diallink.com
DialLink empowers SMBs and startups to take control of their communications with a powerful cloud-based phone system that’s easy to use. Centralize your calls and messages for seamless communication and improved customer satisfaction — all without the need for extensive resources or IT expertise. AI-powered capabilities provide deep insights into your communications, streamline follow-ups by identifying key takeaways and action items, generate human-sounding greetings and IVR menu recordings from your text, and automate a variety of routine tasks — so you can focus on growing your business instead of managing communications. Web, desktop, and mobile apps enable teams to manage their business interactions from anywhere, so they stay connected and responsive. DialLink offers plug-and-play setup that makes getting started a breeze, as well as seamless integration with your other business tools and the flexibility to scale as your business grows. With DialLink, SMBs and startups get the functionality and support traditionally reserved for large customers, helping them deliver professional, efficient communications that drive long-term success without enterprise-level costs.
IVR GURU
ivrguru.com
IVR GURU hosted IVR Services, you can ensure customers are directed to the right place quickly and without frustration, whether they need an agent or can complete the transaction using the self-serve feature. IVR Guru is the fastest growing cloud telephony company, providing ivr service in Noida, Delhi NCR and across India. IVR Guru an Interactive Voice Response (IVR) which is simple, can process over a million calls an hour, usable, voice-driven, Voice XML IVR platform, cloud hosting services, and developer solutions. They are among the top virtual number companies in Delhi. They offer services of adroit staff that works efficiently and proficiently on your websites that widens your chances of eminence. They not only create a platform for your business but they also guide you through the journey of gaining existence in the world of business. With IVRGURU see your business flourish and gaining reputation on the web. You can even offer 24/7/365 service to callers so that when agents aren’t available, the IVR can still take manage their calls. IVR GURU allows you to easily build advanced automated call flows that will save time and increase customer satisfaction & you’ll be up and running in minutes.
Klearcom
klearcom.com
Klearcom is the world’s leading Customer Call Path Testing platform, assisting global organizations with real-time contact center testing. Klearcom provides global Voice and IVR testing capabilities to organizations with a dependency on customer communication. Its AI based platform will automatically analyze the full customer call path, benchmark performance and alert on every single issue through the IVR and network to the agent, using a single test. Reduce the cost and risk of downtime on both speech and DTMF based IVR’s with Klearcom. Testing includes IVR call path, regression, load and live monitoring.
Maqsam
maqsam.com
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. We enable companies to expand market reach and establish local presence with access to local numbers in more than 200 cities. Companies can integrate Maqsam with their preferred CRM system to optimize data management and deliver customer service that exceeds expectations.
CallTower
calltower.com
Experience the power of advanced cloud communications with CallTower's unified, connected solutions. Stay connected, productive, and happy. Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers.
Yeastar
yeastar.com
Yeastar helps businesses realize digital values by making communications solutions easily accessible from ownership and adoption to daily usage and management. Yeastar has established itself as a leading provider of UC solutions with a global partner network and over 450,000 customers worldwide. Committed to delivering the right technology to value-oriented businesses, Yeastar offers products and services for UC&C to enable them to win in the modern digital world.
Glia
glia.com
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.
Cyara
cyara.com
The award-winning Cyara CX Assurance Platform helps companies accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development lifecycle for customer experience, from design to functional and regression testing, user acceptance testing, load testing and production monitoring. We test from the customer’s perspective, ensuring that you identify issues that impact the customer’s experience from across the complex set of technology used to deliver that experience. www.cyara.com CX Assurance Platform Benefits Single Platform Handle the full range of CX development and assurance needs from design to monitoring. Perform CX design, CX discovery, functional regression testing, performance testing, monitoring and troubleshooting. Work from a collaborative environment that captures designs and tests, enabling all team members to share and reuse scripts and data across functions. Maximum Productivity Maximize productivity with full automation. Automatically discover existing CX, automatically build and maintain test scripts, perform easy-to-use test script authoring, reuse test scripts across testing types, and reuse test data across test cases and campaigns. Cyara uses Robotic Process Automation (RPA) as bots to automatically generate thousands of customer interactions to simulate real-world customer contact. Most Comprehensive Support the broadest CX assurance needs by assuring complete omnichannel customer journeys, from self-service to agent-assisted service, and the agent desktop. Test the widest range of digital and voice channels including IVR, chat, SMS, email, and others. Enables Agile & DevOps Accelerate development and improve quality by enabling Agile and DevOps practices. Shift left by generating test cases from the design phase. Foster collaboration through visualization and enabling capabilities designed for different teams.
MSG91
msg91.com
MSG91 is a leading cloud communication platform that provides businesses in the United States with a suite of secure and robust communication APIs for SMS, email, voice, and authentication services. Some key details about MSG91 and its offerings: * Communication Channels: MSG91 offers full-featured APIs that enable businesses to connect and engage with their customers globally through various communication channels, including SMS, email, WhatsApp, and voice. * Communication Solutions: The platform provides a range of communication solutions, such as a contact center platform, event-based automation, customer segmentation, and instant secure verification through one-time passwords (OTPs). * Reliability and Security: MSG91 prides itself on delivering a secure and reliable cloud communication platform, with features like two-factor authentication and industry-standard encryption protocols to protect sensitive data. * Integration and Scalability: The platform is designed to be easily integrated with existing business systems and applications, allowing seamless incorporation of MSG91's communication functionalities. It also offers scalable solutions to cater to businesses of all sizes, from startups to large enterprises. * Customer Success: MSG91 has a proven track record of enabling successful customer engagement and communication strategies for businesses, as evidenced by case studies featuring clients like Milkbasket, Unacademy, and Ixigo.
Voximplant
voximplant.com
Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backend infrastructure. Voximplant architecture is designed for serverless: developers upload their JavaScript code into our cloud and uploaded code is being executed automatically when a call arrives at the platform or when an HTTP API command is executed. A call can arrive at the platform from a phone network, from a SIP device or application, and from Voximplant Web or Mobile SDK.
Inbenta
inbenta.com
Inbenta is a conversational AI platform that helps companies improve customer experience and reduce costs through intelligent automation. Use Cases: Customer Service, IT Helpdesk, Marketing & Sales, HR, Digital Transformation. Products: Chatbot, Search, Benti (case management/ticketing), Knowledge, Digital Instructor (interactive product demos). Technology: Proprietary AI, AI Platform, Generative AI Integration. Competitive Advantage: Inbenta's conversational AI has been trained on billions of customer interactions over a decade, across industries, making it proven to improve customer experience. Customers & Industries: Inbenta serves over 1,000 companies globally across industries like banking, travel, government, e-commerce, technology, healthcare, insurance, utilities, and telecommunications.
EmbedAI
thesamur.ai
EmbedAI is a platform that enables users to create AI chatbots powered by ChatGPT using their data. A Chatbase alternative.
Blits
blits.ai
Blits.ai is the AI Ecosystem which combines the AI power of Google, Microsoft, OpenAI, IBM, Rasa, Wit, Amazon, Stanford, and many others in one platform. Build, train and deploy chatbots and voicebots with: - Generative AI models (GenAI) - Retrieval Augmented Generation (RAG) - Gain control by adding Conversational AI flows to GenAI Choose from a multitude of Large Language Models (LLM's) to train your bots. At scale, for any type of use-case. Focus on building a bot with the perfect tone of voice for your audience, and switch / optimize the underlaying AI Technology later. Always stay ahead of the competition with 'Blits Automate', giving your bots the latest combination of AI tech that fits your use-case automatically. Reuse templates between bots, creating multi language/country/brand interactive communication on your existing channels (WhatsApp, Slack, Twilio, Web, Salesforce, etc.) Connect backends to build smart bots (Automation Anywhere, SAP, ServiceNow, UIPath, SQL databases, APIs, etc).
AINIRO.IO
ainiro.io
AINIRO.IO is a platform that allows you to create a custom AI chatbot based on the ChatGPT language model. Some key features and capabilities include: * The chatbots are powered by OpenAI's technology, providing the same high-quality conversational abilities as ChatGPT. * The platform can automatically scrape your website to create a custom chatbot tailored to your content and data. * You can integrate the chatbot into your website, ecommerce platforms like Shopify, CRM systems, and more. * The chatbots can display images, collect leads and user data, and provide real-time information by connecting to the internet or your own data sources. * Key benefits include increased sales and conversions, reduced customer service costs, and improved productivity. * Pricing starts at $49 per month for a custom AI chatbot. * The platform provides a free trial so you can test out the capabilities for yourself. AINIRO.IO seems to offer a turnkey solution for adding a powerful AI chatbot to your website or business, leveraging the latest language model technology. The focus is on providing a seamless, customizable, and integrated conversational AI assistant.
Omnie AI
omnie.ai
Omnie AI is a multi-channel, cross-team AI assistant platform that helps businesses across various industries. Some key features and offerings include: * Connects information from websites, documents, and live systems to provide a personalized AI assistant * Allows the AI assistant to quickly retrieve information, generate content, and coach teams * Enables creating individual threads and workflows for client accounts, teams, or projects, linking documents, apps, and communication channels * Offers personalization options to set the right level of individuality and proactivity for recommendations * Allows bookmarking content, searching chat history, and sharing chats with the team * Provides industry-specific AI solutions for real estate, recruitment, e-commerce, charities, marketing, education, hospitality, finance, and healthcare The platform aims to develop AI solutions that can understand human preferences and perform tasks autonomously. The roadmap includes: * Allowing conversational information retrieval and content creation * Connecting external apps to make real-time recommendations * Enabling the AI to communicate with humans and machines, update records, and create reports with minimal supervision Omnie AI is a brand of Intreface Ltd. The website lists the company's US, UK, and Hong Kong office locations and contact information.
NotBot
notbot.in
Not-Bot is a complete WhatsApp Automation, Marketing, and Chatbot building platform. It is a bot that can automate almost all the things that we do on the internet, from placing an appointment to buying groceries and paying for those, all these and a lot more can be automated using NOT-BOT on WHATSAPP. Not-Bot can work as an IVR on your WhatsApp or it can act like a real human when integrated with AI. Not-Bot can be integrated with any database, any website, or any app. If something works using the internet, Not-Bot can be connected to it and merge into the process flow as if the whole system was built around the bot. Features that can be automated using Not-Bot : 1. Book an appointment 2. Track appointment 3. Payments 4. Feedback/query/complaint 5. Place orders 6. Track the status of orders 7. Cancel orders 8. Quizzes 9. Surveys 10. OTP 11. Transaction alerts 12. Reminders 13. Get/send photo portfolios, menus, etc. 14. Get/send product videos 15. Get/send customer Geo-location 16. Get/send medical reports, report cards, and other files. 17. Live chat & Support Businesses/institutes where it can be used: Everywhere Medical Institutions (Hospital, Medical camps, Pharmacy, Labs, Clinics, etc.) Educational institutions (Schools, Colleges, Universities, Websites, Apps, etc.) Real estate (Selling, Renting, etc.) E-commerce Cloud kitchen Courier services Hyperlocal delivery/businesses Govt. Offices, etc. Fintech (Banks, NBFC, Micro Loan apps, etc.)
Webio
webio.com
Webio is an AI-powered platform for customer engagement, specifically focused on debt collection and debt management. Some key details about Webio's offerings: +> Conversational AI: * Webio uses conversational AI and chatbots to automate and blend customer conversations across various digital channels. * Their Propensity Guidance technology can predict customer states and design personalized journeys to improve engagement. +> Debt Collection and Payments: * Webio specializes in credit, collections, and payment messaging, helping enterprises engage positively with customers across the debt cycle. * They aim to improve liquidity by making difficult conversations easier through AI-assisted communications. +> Customer Engagement Platform: * Webio provides an end-to-end customer engagement platform that connects enterprises with their customers through the channels they use. * It includes features like on-demand messaging, real-time data integration, and simple API-based integrations. +> Success Metrics: * Webio claims to have achieved significant improvements for its clients, including 52% uplift in payment arrangements, 34% increase in promises-to-pay, and 75% automation of conversations. +> Security and Compliance: * Webio is ISO 27001 certified, demonstrating its commitment to information security and data protection. * It operates on the AWS cloud, providing a secure and resilient environment for customer engagement. Webio appears to be a specialized customer engagement platform that leverages conversational AI and automation to help enterprises, particularly in the debt collection and management domain, improve their customer interactions and drive better financial outcomes.
IntelliTicks
intelliticks.com
IntelliTicks engages your visitors using intelligent conversations and connects the hot prospects with your best reps in Real Time. With IntelliTicks you get: 1. 24x7 AI-Powered sales assistant. 2. Enriched lead insights in real-time. 3. Targeted attention to hot prospects.
VoiceGenie
voicegenie.ai
VoiceGenie.ai is a voice-based customer service and sales automation tool for revenue acceleration and improved customer experience. Breaking the global language barriers, voice bots powered by VoiceGenie speak 100+ languages and deliver humanized voice interactions every single time. Unlike the traditional IVRs & rule-based voice bots, VoiceGenie focuses on positive outcomes, delivering intelligent goal-driven conversations, converting prospects to leads and leads to loyal customers. Its generative capabilities and emotional intelligence helps it understand customer sentiments and respond with empathy everytime. It also handles precise human commands like adjusting pitch, volume, or repeating sentences whenever the customer asks for it. Via voice cloning, it also lets you choose the voice in which you want your voice assistant to talk to your customers. VoiceGenie deploys across Android, iOS, Web, PSTN, and VoIP seamlessly. It safeguards data and takes customer privacy seriously. With its full-fledged customer service, enhanced lead qualification, smoother onboarding process, and scalability, VoiceGenie is suitable for businesses looking to strengthen their operations, boost their revenue, and build lasting customer relationships.
Optiwe
optiwe.com
Optiwe is the best multi-agent and multi-channel WhatsApp CRM to serve customers on WhatsApp, Instagram, Facebook, and your website. Optiwe is an AI-powered messaging platform that helps businesses increase sales and automate customer service across multiple channels, including WhatsApp and Instagram. Its customizable chatbots, multi-agent support, and analytics tools enable businesses to provide personalized, efficient, and data-driven experiences for their customers in industries such as e-commerce, real estate, automotive, tourism, and others.
RoboResponse.ai
roboresponse.ai
RoboResponseAI is an AI chatbot customized for businesses. Some key highlights: * It is an AI-powered chatbot that can initiate conversations with website visitors and engage them to drive conversions. It asks relevant questions based on visitor actions and page content. * It can help with lead generation, improving lead conversion rates by up to 2.5x. It can also assist with recruitment by reducing phone screening time by 95%. * The chatbot can be trained and launched in just 5 minutes using the website content and business documents. * It integrates with popular platforms like Shopify, Wix, GoDaddy, Kajabi, and more. * It is built on OpenAI's GPT technology, but is customized for business use cases, unlike the general-purpose ChatGPT. * RoboResponseAI offers a free version for businesses to try it out, with the option to upgrade to paid plans. * Key use cases include lead generation, customer engagement, customer support, ad campaigns, and recruitment campaigns. * The company highlights case studies and quotes from customers praising RoboResponseAI's value in enhancing customer experiences and streamlining operations. In summary, RoboResponseAI aims to provide an easy-to-use, customizable AI chatbot solution to help businesses automate and improve various customer-facing functions.
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