VideoPeel

VideoPeel is a comprehensive platform designed to facilitate the collection, analysis, and publication of customer video feedback. It specializes in gathering video testimonials, surveys, and other forms of video-based customer insights. The platform utilizes AI technology to analyze facial expressions and emotions, providing deeper insights into customer feedback. Additionally, it offers automated speech-to-text capabilities, allowing users to easily review and analyze video content alongside existing customer experience (CX) and employee experience (EX) feedback.

VideoPeel simplifies the process of collecting video testimonials by providing customizable pre-designed campaign templates. Users can easily share a link with customers, influencers, or beta testers, who can submit videos without needing to download any software or log in. This streamlined approach helps maximize video submission rates and extends the reach of feedback collection beyond just customers. The platform also supports video-based customer support, enabling businesses to engage more effectively with their audience.

By integrating video into feedback strategies, businesses can create a more personalized and empathetic connection with customers and employees. This approach leads to more informed decision-making by providing a richer understanding of customer sentiments and experiences. VideoPeel's features are designed to enhance the feedback process, making it easier for companies to gather, analyze, and act on valuable customer insights.