BIK

For e-commerce and direct-to-consumer teams, BIK helps manage customer conversations and marketing across channels from one platform. Its shared CRM inbox brings together messages from channels such as WhatsApp, Instagram, Facebook Messenger, SMS, and email, with tools to assign conversations to agents, add tags, and view customer information while responding. Agents can also showcase products and create orders from the chat interface. BIK supports targeted campaigns using customer segments and message templates, with reporting on engagement and campaign performance. Teams can build automated customer journeys and chatbots for tasks such as follow-ups and customer questions, and use AI-assisted replies and product recommendations. It may suit online retailers looking to coordinate customer support, marketing messages, and conversational sales in one system.

Disclaimer: WebCatalog is not affiliated, associated, authorized, endorsed by or in any way officially connected to BIK. All product names, logos, and brands are property of their respective owners.