Top ITSM 365 Alternatives
Cloud-based service desk for managing support tickets, SLAs, assets, workflows, knowledge bases, and reports across IT and other business departments.
Looking for apps like ITSM 365? Explore similar apps and alternatives, ranked based on their features, categories, and use cases.
ConnectWise Manage
ConnectWise Manage is a cloud-based platform for technology companies to manage operations, including help desk, sales, and project management efficiently.
DeskDay
Cloud-based PSA for MSPs that centralizes service desk, projects, billing, timesheets, reporting, QA, announcements, and multi-channel end-user support with real-time operational data.
Autotask
Autotask is a cloud-based platform for managing IT operations, offering tools for ticket management, CRM, sales, and billing to improve business efficiency.
Freshservice
Freshservice is a cloud-based IT service management solution that streamlines operations, supports employee services, and enhances efficiency through automation and AI-driven insights.
ME ServiceDesk
ME ServiceDesk is an IT service management solution for tracking and managing IT requests, incidents, and workflows in mid to large organizations.
Hornbill
Hornbill is a cloud-based app for business collaboration, focusing on service and IT management, process automation, and data analytics to improve efficiency.
Xurrent
Cloud-based IT service management app for handling incidents, requests, changes, problems, assets, and automated support workflows.
Deepser
Deepser is an ITSM platform that manages business processes, support requests, and resources while ensuring customer satisfaction, compatible with ITIL and easily integrable.
Atera
Atera is an IT management platform that offers remote monitoring, ticketing, and automation tools for MSPs and IT teams to manage operations efficiently.
Spiceworks
Spiceworks is a cloud-based ticketing system for IT service management, offering support tools, inventory management, and community connections.
Giva
Giva is a cloud-based, HIPAA-compliant service management app for help desk, ITSM, and customer support. It provides ticketing, SLA tracking, reporting, analytics, and AI-assisted agent tools.
ServoDesk
ServoDesk is a cloud-based IT service management platform that streamlines service requests, automates workflows, and integrates with third-party applications for effective support.
TeamDynamix
TeamDynamix is an IT service management platform that integrates project portfolio management and enables no-code configuration for various enterprise functions.
Zendesk
Zendesk is a customer service platform that consolidates support across channels, automates workflows, and enhances agent productivity with AI tools and extensive integrations.
Vivantio
Vivantio is a service management app for B2B teams, offering ticket management, workflow automation, and a self-service portal for efficient incident resolution.
Serval
Automates IT help desk requests and onboarding/offboarding using AI-generated workflows, routes complex tickets to staff, and enforces policy checks and access logging.
Freshdesk
Freshdesk is a customer support platform that centralizes inquiries from multiple channels into a unified ticketing system, enhancing support efficiency and collaboration.
MINT Service Desk
MINT Service Desk is a web-based service management tool for tracking IT requests, managing assets, and facilitating communication between users and support teams.
Espressive
Espressive is an IT service management app that automates support requests, enhances user experience, and reduces help desk call volume through AI-driven assistance.
Risotto
Risotto automates IT support by ticketing and resolving access requests, expediting unresolved issues, and teaching users troubleshooting steps through integration with tools like Slack.
Okdesk
Okdesk manages service requests, dispatching, field work, equipment maintenance, contracts, SLAs, inventory, and reports for support, IT, and maintenance teams.
Karbon
Karbon is a cloud-based practice management platform for accounting firms that streamlines workflows, enhances team collaboration, and provides tools for client management.
OneDesk
OneDesk combines help desk and project management tools, allowing users to manage customer support, projects, and team collaboration in one platform.
Atomicwork
Atomicwork is a service management software that automates IT and HR support, streamlining workflows to enhance employee productivity and operational efficiency across organizations.
Sunrise Software
Service desk and service management app for tracking incidents, requests, contacts, self-service, and knowledge sharing in one system.
N-able MSP Manager
N-able MSP Manager is an app for managed service providers to handle ticketing, workflow automation, billing, and customer management from a centralized dashboard.
SimpleOne
SimpleOne automates IT, HR, asset, CRM, development, and other business services with configurable workflows, self-service tools, and centralized data.
SuperOps
SuperOps is a unified management platform for MSPs that combines PSA and RMM tools to streamline IT operations, automate tasks, and enhance service delivery.
Ravenna
Ravenna is a Slack-based service desk that helps IT, HR, and operations teams manage employee requests, automate workflows, and track support performance.