Espressive delivers enterprise-ready digital workplace assistance that reduces costs while boosting employee experience, productivity, and satisfaction from day one. Espressive Barista, our virtual support agent (VSA) for the enterprise, combines the perfect blend of digital experience, intelligence, and automation to deliver employee self-help that exceeds human capability to elevate the experience of getting help at work. Barista takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.

Espressive is a service desk solution designed to streamline and enhance the user experience for IT support and service management. It offers a comprehensive platform for managing and resolving technical issues efficiently. The app's primary functions include ticket management, where users can submit and track their requests, and a knowledge base that provides access to relevant information and solutions.

Key features of Espressive include its ability to automate routine tasks, offer personalized support experiences, and integrate with various systems to ensure seamless operations. It also provides analytics and insights to help improve service delivery and user satisfaction. By leveraging AI and machine learning technologies, Espressive aims to reduce the complexity of IT support processes, making it easier for users to find answers and resolve issues quickly.

Overall, Espressive is designed to enhance productivity and efficiency in IT service management by providing a user-friendly interface and robust tools for managing support requests. Its capabilities are geared towards improving the overall experience for both users and support teams, ensuring that technical issues are addressed promptly and effectively.

This description was generated by AI (artificial intelligence). AI can make mistakes. Check important info.

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Website: espressive.com

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