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Zenduty is an incident management platform designed to streamline and enhance the way teams handle critical incidents. It serves as a comprehensive tool for managing on-call schedules, alerting the right personnel, and facilitating efficient incident resolution. By integrating with various communication channels such as Slack, Microsoft Teams, and SMS, Zenduty ensures that alerts are delivered promptly and effectively, reducing response times and improving overall productivity.

One of Zenduty's key strengths is its ability to centralize incident management processes. It allows teams to manage complex on-call schedules, automate postmortem reports, and provide actionable insights through AI-powered tools. These features help reduce manual tasks, improve incident summaries, and enhance root cause analysis. Additionally, Zenduty supports over 150 integrations with popular monitoring tools, making it easy to incorporate into existing workflows.

Zenduty also emphasizes stakeholder communication, enabling teams to keep stakeholders informed about incident progress and resolution. Its customizable alert rules allow for tailored notifications based on incident severity and type, ensuring that the right teams are alerted promptly. Overall, Zenduty offers a robust and user-friendly platform for teams seeking to optimize their incident management processes and improve operational reliability.

Zenduty is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 100+ popular monitoring and ticketing tools, it stands as a perfect platform for infrastructure and support teams to effectively handle on-call management and enhance their incident response lifecycle. Zenduty manages the entire incident response lifecycle including alert correlations, incident roles, task delegation, communication management, root cause analysis, response automation, and incident post-mortems. Integration features include: - Fully customizable notifications with on-call schedules - Custom escalation policies to ensure incidents are acknowledged and resolved within SLA limits - Incident roles and task templates/playbooks to ensure effective delegation, better preparedness and elimination of chaos - Personal and channel alerts for service-level incidents - Intelligent alert context to accelerate RCA - Custom alert routing rules - Response automation for building self-healing systems - Incident tags for classification of incidents - Advanced team, service and user-level analytics and reporting Tools we integrate with include Sentry, Datadog, Dynatrace, Grafana, Honeybadger, Loggly, NodePing, Pingdom, Prometheus, Rollbar, Runscope, SignalFX, StatusPage, Sumo Logic, Uptime, Zendesk, API, Splunk, Freshdesk, Raygun, Bitbucket, Jenkins, AWS CloudWatch, Github, Bugsnag, Kayako, CopperEgg, Email, StatusCake, Firebase Crashlytics, AppBeat, Healthchecks.io, OpsDash, Monitis, Checkly, Panopta, Site24x7, Hosted Graphite, LogDNA, Librato, Uptrends, Hosted Graphite, UptimeRobot, Papertrail, Fabric Crashlytics, Pingometer, Atatus, Scout, Graylog, Nagios, New Relic, Outgoing Webhook, CircleCI(beta), Logentries, Slack, Logzio, Humio, Lightstep, Sysdig, AppOptics, StatHat, ThousandEyes, Wormly, WaveFront, Zabbix, Icinga2, Jira, Jira Service Desk, ServiceNow, BMC Remedy and Splunk Legacy

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Software Development

Incident Management Software

Website: zenduty.com

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