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Okdesk is a service management and help desk platform for organizing customer support, field service, equipment maintenance, and internal IT operations. It helps businesses collect and manage service requests from multiple channels, maintain request histories and knowledge bases, assign tasks, monitor service level agreements (SLAs), and coordinate work across support teams and field technicians.
Key features include mobile tools for on-site service, equipment and software records, preventive maintenance schedules, checklists, workflow automation, CRM capabilities, inventory management for spare parts and materials, work cost tracking, interactive infrastructure plans, analytics, and customizable reports. Okdesk can support remote technical support, field service management, IT service management, repair operations, retail maintenance, hospitality, and commercial property management. The platform also provides options for mobile access, API integration, and deployment within a company’s own infrastructure.
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