Page 2 - Top ISI Analytics Alternatives
CommPeak
commpeak.com
Discover the Power of CommPeak: Your Ultimate Cloud-Based Communication Solution At CommPeak, they are on a mission to revolutionize cloud-based business communication, making it easier and more affordable than ever before. They are dedicated to empowering individuals and businesses like yours with superior quality products and services that drive success. Here's why CommPeak stands out as the ultimate solution for your communication needs: || Cloud Contact Center Solutions That Boost Sales CommPeak simplifies business communication with their highly customizable cloud-based contact center solutions. Whether you're focused on inbound, outbound, or blended call centers, their innovative tools are designed to meet your unique business needs. With CommPeak, you can enjoy the following advantages: * Global Coverage: Expand your reach with their worldwide A-Z SIP termination services, featuring 10 regional switches, in-country dialing numbers, and local DIDs for over 75 countries. Experience consistently higher-quality calls. * Secure and Reliable: Operate with confidence using their enterprise-ready call center cloud solutions. They prioritize the security of your data with end-to-end encryption and adherence to international security standards. Their products are scalable and reliable, ensuring you reach your customers stress-free. * Superior Quality Commitment: Benefit from their direct connections with tier 1 providers and customizable call center cloud solutions. They offer in-house, proprietary services that enable shorter, faster global routing, backed by dedicated support 24/7/365. || Cost-Effective Global Cloud Communications As a global cloud contact center provider, CommPeak always delivers highly competitive prices. But what truly sets us apart from other cloud VoIP providers is their commitment to your success: * Custom Solutions: CommPeak offers custom, cost-effective contact center solutions tailored to your business. Say goodbye to the hassle of working with multiple telecom providers – they provide a full suite of cloud-based services to meet all your communication needs. * Live Support: Access a live support team 24/7/365, dedicated to maximizing your operational success. They are here to help you every step of the way. * Rapid Deployment With CommPeak, you can have your contact center up and running in as little as two business days, ensuring you're always ahead of the competition. Their modularly available solutions enable companies to create highly customized solutions based on your unique business models. * CommPeak Dialer - Optimized for top performance with automation, real-time analytics, customization, lead-agent matching, monitoring, and 50+ CRM integrations. * VoIP Services - Elevate your communication with their VoIP services: superior quality, competitive rates, global coverage, and 24/7 support. * Cloud PBX - Optimize your operations with their Cloud PBX: real-time analytics, queue management, rapid setup, and a built-in softphone for efficient communication. * DID Numbers - Enhance communication with their local DID numbers: rapid activation, extensive capabilities, and an intuitive user portal with detailed analytics. * SMS Platform - Boost your SMS campaigns with their user-friendly platform: extensive analytics, personalization, and easy API integration for effective communication. * LookUp - Stop wasting time and money on invalid numbers! Retrieve detailed information on any phone number and its validity via API or their friendly panel. * Speech-to-Text - Top-tier transcription accuracy with their machine learning-powered solution, supporting 75+ languages, advanced keyword search, and robust noise handling.
500apps
500apps.com
CRM.io by 500apps is an advanced CRM Software to Drive more sales and grow your business faster with the best cloud-based Customer Relationship Management software. Get access to 50 apps for $14.99 per user. Features: 1. Lead Management: Lead Management Software could add and manage all your leads at one central location. Easily manage customer information and nurture customer relationships using best-in-class contact management features. Close more deals with less work. 2. Contact Management Software: Contact Management Software by CRM.io could manage customer information and grow stronger customer relationships from one central location. 3. Account Management Software: Smart Account Management Software understands your customer’s business needs and win more deals with a strategic view of key accounts in your sales pursuits. 4. Deals Management: Deal Management Software could track, manage, and win more deals with the growing business. 5. Sales Automation Software: Sales Automation Software for growing businesses to easily automate complex sales processes. Smart, powerful sales automation, Save time, streamline your sales process, and scale your business by automating your sales and business workflows in minutes.
TalkChief
talkchief.io
Talkchief is the ultimate solution for all your team's communication needs. With Talkchief, you can easily manage all of your team's chats, video calls, and file sharing, all in one powerful and intuitive platform. Whether you're collaborating on a project, conducting a virtual meeting, or just need to quickly share a file, Talkchief has got you covered. Say goodbye to juggling multiple communication apps and hello to streamlined, effortless teamwork. With Talkchief, you can enjoy a host of features designed to make your team's communication seamless and efficient. From HD video and audio calls to real-time chat, screen sharing, and file storage, everything is at your fingertips. Plus, with cross-device compatibility, you can access your conversations and files from anywhere, whether you're on your desktop, laptop, or mobile device. So you can stay in touch and productive, no matter where you are. At Talkchief, we understand that great communication is the foundation of any successful team. That's why we've created a platform that is both powerful and user-friendly, ensuring that everyone on your team can easily stay connected and productive. So if you're looking for a better way to communicate and collaborate with your team, give Talkchief a try today and experience the future of team communication!
DCDial
dcdial.com
Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia.
Cordless
cordless.io
Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, spot the trends in customer queries and communicate with the broader team.
Mitel MiCollab
mitel.com
Mitel MiCollab is an enterprise collaboration platform that securely and swiftly powers communications for whenever you need them, wherever you are. KEY BENEFITS: - Everything you need in one place – single application for voice, video, messaging, presence, conferencing, mobility, and team collaboration - Multiple devices, single experience – communications experience that’s consistent across all your devices - Increased business productivity – with unified service, spend less time trying to connect and more time engaged in productive communications - Harness the power of teams – Keep up with projects, stay connected with colleagues, and boost the sharing of knowledge and ideas across business silos - Simple Deployments: Deployment QR codes to simplify the process FEATURES: - Unified communications and team collaboration - Available for PC, Mac, Web, and Mobile Devices - Mobile-first design - Real-time voice and video calling - Audio conferencing with web sharing - One number reach - Simultaneous ringing / Mobile twinning - Collaborative workspaces - Individual and group chat - File annotation - WebRTC softphone - Outlook® and calendar integration - File and screen sharing - Multiple layers of security - Multi-region / language support
Zingtree
zingtree.com
Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise applications. Their AI platform analyzes your data to build workflows that trigger relevant actions while reducing resolution times. One foundational platform that works across channels for the agent and customer experience, securely deployed and managed by business users. They specialize in Customer Support Workflow Automation for B2C enterprises, particularly those with complex products, stringent regulatory compliance and diverse customer segments. their primary industry focus includes Healthcare, Financial Services, Insurance, and Consumer Products & Services. - Reduce agent ramp time by up to 85% - Cut up to 70% of your contact center costs - Automate up to 50% of your ticket volumes
MyOperator
myoperator.com
MyOperator is India's leading cloud communication provider, catering to 10,000+ businesses including NCERT, Amazon, Lenskart, Apollo, and Myntra. With a suite of offerings like Corporate line, 360-degree Campaign Management, Office IVR, call analytics, cloud call centre, SMS + WhatsApp campaigns and CRM integration, MyOperator empowers your team to convert every call or interaction into a business opportunity. Why MyOperator? MyOperator is a trusted cloud telephony provider for over 10,000 brands, from large enterprises to SMBs, including Apollo, Dominos, and Razorpay. With a rating of 4.5 on Google, it has also been recognized as a 'champion' in the cloud telephony leadership matrix by SoftwareSuggest and Compare Camp Rising Star Award. Top Products & Features of MyOperator 1. Corporate Line MyOperator Corporate Line streamlines remote team connectivity with a dialler app and virtual numbers for each team member, eliminating the need for corporate SIM cards. With features like call recordings, WhatsApp and CRM integration, and a smart virtual business number, it simplifies communication management and boosts team productivity. 2. Cloud Contact Center MyOperator's Cloud Contact Center is a cloud-based platform that manages customer interactions across multiple channels, with features like WhatsApp Business API, real-time analytics, and AI-powered speech analysis, ensuring business continuity with IVR and VOIP capabilities and CRM integration. 3. Office IVR MyOperator's Office IVR is a cloud-based automated phone system that improves call management for businesses with features like personalised welcome messages, call routing options and follow-up capabilities. It reduces the need for manual transfers, directs calls to the appropriate department or agent and sends automated messages with relevant information to callers. 4.Campaign Management MyOperator's campaign management suite with Voice and WhatsApp is an integrated platform that assists enterprises in executing marketing initiatives, providing features such as campaign performance tracking, automated messaging and call blasting. This solution saves time and resources while enhancing customer data management with OTP alternatives and CRM integration 5. Multi-store Solution MyOperator's Multi-store Solution is a cloud-based platform that streamlines communication between multiple locations, with features like contact routing, call recording, live panel monitoring, and real-time reporting for data analysis. This solution assists businesses in managing their stores and locations more efficiently. 6.VoIP MyOperator's VoIP service offers a comprehensive solution for businesses, including video conferences, call management, notifications, rejection of unauthorised calls, messaging, voice calls and voicemails, screening and recording, speed dial, auto-attendant, and VoIP caller ID. Organisations may streamline their communication operations with the addition of features like IVR, Do Not Disturb (DND), reporting, and call analytics. Additionally, MyOperator's web-calling activation provides better quality of service, and their mobile-first contact centre allows agents to place and receive calls while on the go, meeting the expectations of a hybrid and mobile-centric world. MyOperator call management app comes with permission-based multi-user login. For businesses who want to exercise full control over user rights and don’t want to hinder their and the employees’ work convenience even a tad, our permission-based Multi-User login allows you to do the needful. 1. Super admin: They have complete control of the mobile app and get access to all the reports, both agent and department wise. They can also change the role of other users of the mobile app and have full access to other user’s account. 2. Manager: These managers are the head of the department and have complete access to the user accounts of their department. They don’t have any access to the functionalities of the other departments. 3. Basic: The basic users have access to only their accounts and cannot check the activities of other users or departments.
CallerDesk
callerdesk.io
Callerdesk is a patent-granted cloud telephony company that provides virtual call center solutions to businesses all over India. The value they offer is a unified voice communication platform for solutions such as autodialer, auto voice survey, voice OTP, incoming and outgoing calls, click to call, IVR/toll-free number, and a complete cloud call center with deep API integration functionality, all under one roof. Their product requires no hardware involvement, takes only 15 minutes to set up, and is virtually connected, saving time and money for their customers while providing more business scalability options. Founded in 2016 as Deskotel Communications Pvt. ltd under the brand name of CallerDesk. They are also an official resource partner with Startupindia portal ( Initiative of Niti Ayog ) & Nasscom 10000 Startup.
Toky
toky.co
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.
FreJun
frejun.com
FreJun is a cloud telephony platform that automates your business calls. Users can make outbound business calls using a unique virtual number and receive inbound calls on the same number. The calls made through the virtual numbers can be recorded and integrated with any workflow tools such as CRM and ATS. Detailed call analytics and AI insights are generated to improve team performance. FreJun also provides a unique Automated calling feature (auto-dialer) where the user can automatically call a list of numbers. By using the FreJun along with your workflow tool, the entire contact system can be automated in 5-10 minutes.
Ringostat
ringostat.com
Ringostat is a platform of call tracking, telephony, and end-to-end analytics. Ringostat helps optimize marketing, considering ROI, build effective communication with customers, and boost sales. It is the only service of its kind in Eastern Europe to be an official Google Analytics technology partner. The platform includes seven products: call tracking, end-to-end analytics, virtual PBX, a callback widget, Ringostat Smart Phone, Ringostat Insider, and Ringostat Messenger. These products each represent one of three branches that together make up a single ecosystem: analytics, communication, and sales. Ringostat Virtual PBX launches in a day, does not require additional investments in equipment, and it is suitable for any working conditions of the sales department. Ringostat solutions are perfect for call centers. They allow quickly processing requests and make calls in one click. Client needs are the platform's main priority. The friendly tech support team is attentive to users' requests and responds in under four minutes. 95% of users rate Ringostat tech support specialists as “Excellent” or “Good.” In addition, a dedicated customer success manager helps customers use Ringostat products as effectively as possible for their specific business needs.
NUACOM
nuacom.com
With 50+ features, NUACOM is the “All-in-one” phone system solution for business. Our flexible, reliable and scalable Hosted PBX technology – also called VoIP, takes your business communication to the next level with Interactive Voice Response (IVR), Call Recording, Call Queuing, Local and International phone numbers, Mobile App, Web-based call analytics and many other advanced features. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.
Thirdlane
thirdlane.com
Thirdlane Connect serves as a versatile customer communication and team collaboration application, offering your team a suite of features including chat, voice and video calls, conferencing, screen sharing, file sharing, and seamless integration with CRM and various other business applications. Facilitating multichannel customer communications and team collaboration, Thirdlane Connect is designed for both local and remote workers, supporting web browsers, iPhone, Android devices, as well as Windows, Linux, and Mac desktops. This powerful application is fully integrated with and powered by the Thirdlane Business Phone System or Thirdlane Multi Tenant PBX platforms. These platforms can be securely deployed in various settings, whether on premises or in private or public clouds, ensuring flexibility and security for your communication infrastructure.
3CX
3cx.com
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience. With integrated video conferencing, apps for Android and iOS, website live chat, SMS and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.
Bevatel
bevatel.com
The best cloud call center company in Saudi Arabia is always striving to provide call center services and customer service solutions with the highest possible quality and at the lowest costs in the Kingdom. Managers of modern cloud call centers are always keen to use call center services, customer service systems and call centers that help them achieve their goals, provide better service and technical support to customers, and communicate with them in a faster and more professional way. Bevatel is considered the best Saudi company that provides call center services and solutions, customer service and technical support for many reasons that are unique to Bevatel and many of the advantages it provides to institutions and commercial activities. The best cloud call center company in Saudi Arabia is always striving to provide call center services and customer service solutions with the highest possible quality and at the lowest costs in the Kingdom. Managers of modern cloud call centers are always keen to use call center services, customer service systems and call centers that help them achieve their goals, provide better service and technical support to customers, and communicate with them in a faster and more professional way. Bevatel is considered the best Saudi company that provides call center services and solutions, customer service and technical support for many reasons that are unique to Bevatel and many of the advantages it provides to institutions and commercial activities. During the following paragraphs, we will learn in detail about the best call center system and why Bevatel is the best call center solutions and services company, let's go.
VoiceSpin
voicespin.com
VoiceSpin is a global cloud-based VoIP telephony provider offering call center solutions that enable businesses to effectively manage their inbound and outbound communications with prospects and customers through voice and SMS text messaging. Get international local numbers from 160+ countries and expand your global reach while improving your Call Answer Rates with local caller ID. Empower your sales team to make thousands of outbound calls with an AI auto dialer that connects leads to the best-suited agents based on the probability of making a successful sale. Streamline your inbound call management with features like IVR, call routing, inbound call queues, and queue callbacks to deliver quick and efficient support and improve customer experience. Leverage real-time dashboards and advanced analytics to keep track of the most critical call center metrics and KPIs and make data-informed decisions. Review call recordings to uncover inefficiencies in your processes, assess agent performance, and identify agent knowledge gaps and training opportunities. Automate call quality monitoring with AI speech analytics. Prevent compliance issues with keyword spotting, real-time warnings, and call whispering. Schedule and run bulk SMS campaigns customized to specific audiences, scale your outreach efforts, and drive more customer engagement. Integrate your call center with 50+ leading CRM systems and business apps to automate agent workflows and provide agents with more context for delivering more personalized experiences.
Goldfish.ie
goldfish.ie
Goldfish is an Irish-owned cloud telecoms company that provides VoIP services to businesses across Ireland and abroad. Customers include large blue-chip companies, such as Dropbox, IDG Direct and the Sisk Group, to SMEs and start-ups such as Boxever. Goldfish helps businesses move their telecoms from traditional phone systems to The Cloud, which gives them access to host of new cloud-based features, as well as lower call costs. Goldfish was recently appointed as the Irish telecoms partner for Zoho CRM for it's Quvu Phonebridge integration. Quvu is Goldfish’s new ‘Software as a Service’ for companies that have staff handling high volumes of calls, such as in contact centres. Quvu sits alongside their VoIP services, giving their customers access to a more extensive set of features, such as real-time call data and the ability to use an intelligent dialer to boost call volumes. It also simplifies and streamlines the management of staff that handle either outbound or inbound calls, across multiple locations. It is currently used by companies with operations in Ireland, the U.K. and East Asia.
Airtel Business
airtel.in
The B2B arm of Bharti Airtel, they are India's leading provider of secure and reliable connectivity, technology, and communications solutions. Their vast network spans across India, the US, Europe, Africa, the Middle East, Asia-Pacific, and SAARC, enabling them to serve businesses of all sizes and industries. They understand your unique needs—and so, they leverage their diverse portfolio to offer tailored solutions that help your business thrive. They are proud to be #1 in Connectivity, #1 in Cellular IoT, #1 in CPaaS, and among the top 3 in Data Centers. When you partner with then, you: * Transform your business digitally * Boost operational efficiency * Create delightful experiences for your customers * Unlock new revenue streams for your business * Enhance productivity and collaboration for your workforce With you on your journey to growth, innovation and limitless possibilities.
VirtualPBX
virtualpbx.com
VirtualPBX pioneered cloud based business phone systems and still has the most features, the highest reliability, and the best value. No matter the size of your company, you can have a corporate-class business phone system without the expense or hassle of buying and maintaining your own phone switch. And with VirtualPBX, you can use your own phones, or save even more with our business VoIP service. Within a few clicks and a couple of minutes, you can have a fully automated, cutting-edge VirtualPBX business phone system that gives you great features, 99.999% uptime, advanced call routing, simple administration, and US-based professional support. Plans start at $9.99/month.
DialedIn
getdialedin.com
DialedIn is a cutting-edge Call Center as a Solution (CCaaS) platform that transforms call center customer interactions by automating and optimizing key processes. Designed for scalability, DialedIn supports inbound, outbound, and blended call centers with at least 5 seats in any industry, ensuring that every customer interaction is handled efficiently and professionally. Enjoy key features built with you in mind: • Rapid Deployment: Get up and running in minutes, not days. • User-Friendly Interface: Minimal training required, so your team can focus their time and energy on delivering top-tier service. • Smart Call Routing: Customizable rules direct calls based on language, skill set, and other factors, to enhance both customer and agent experiences. • No-Code Integrations: Easily integrates with leading CRMs and APIs, eliminating complex coding and streamlining workflows. • Comprehesive Reporting: Managers always have the detailed, sharable information they need. • Real-Time Analytics: Customizable dashboards and reporting tools provide instant insights to optimize performance on the go. • Security & Compliance: Robust security settings ensure data integrity and compliance, w DialedIn’s cloud-based platform is designed to be flexible and scalable, allowing our clients to easily customize their call center solutions to meet their unique needs. Whether you need inbound or outbound calling, multichannel support, or advanced analytics and reporting, we have the tools to help you succeed. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead of the curve. We believe that by working together, we can help businesses achieve their goals and build long-lasting relationships with their customers. If you’re looking for a reliable, cost-effective contact center solution, it’s time to get DialedIn so we can help your business thrive!
Knowlarity
knowlarity.com
Knowlarity is the largest provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets. Knowlarity is headquartered in Singapore and was founded in 2009. Knowlarity pioneered a unique cloud communication technology for Asian and Middle eastern markets in 2009 and today has more than 15,000 paying businesses customers in these markets. It helps the business grow their revenue faster with its proprietary customer communication technology platform SuperReceptionist. In last 7 years, the company has grown from scratch to a global venture with 300+ employees, 1,000 partners and 8 offices in India, Southeast Asia and Middle East. Known for its innovation and process excellence, Knowlarity has received various awards such as the Amazon Excellence Award, Silicon India start-up of the year, Nasscom Emerge 50. The company has raised capital from global investors like Delta Partners, Sequoia Capital and Mayfield fund and is trusted by global companies including Google, Amazon, Uber, Practo, Ola, Zomato, Swiggy, Deliveroo, Yzer among others.
Upcall
upcall.com
Upcall is the human-powered engagement platform & API. Upcall provides U.S sales professionals on demand, enabling businesses to trigger human phone calls within seconds. Upcall is fast, scalable and cost a friction of a full-time sales rep. Upcall engages, qualifies and converts your leads into opportunities. At Upcall, they believe in the crowdsourcing economy, and that talking to each other on the phone still remains the most viable and efficient way to communicate in this digital world. By matching their client’s contacts with qualified agents, based on their location and expertize, they offer a perfect on-demand solution to increase awareness and revenues.
CommBox
commbox.io
CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, digital engagement, business automation, conversational AI, and generative AI chatbots. CommBox helps organizations automate their repetitive work, optimize customer journeys, boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape. CommBox empowers support and sales teams to better engage with customers on their preferred messaging communication channels, such as SMS, Messenger, WhatsApp, Google Business Messages, and more, with the only autonomous communications platform. CommBox's 350+ enterprise customers benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. Discover the CommBox experience: visit www.commbox.io
Sarv.com
sarv.com
Sarv.com is an innovative cloud telephony service provider assisting new-age businesses to solve communication problems. Since the incarnation of Sarv in 2011, they have introduced a unified communication platform packed with powerful APIs to support its service across all platforms and industries. Considering creativity as us theme, they offer a multi-functional, flexible, scalable, secure, and reliable suite of cloud-based communication solutions for enterprises, startups, and SMBs. They have been playing with information and data to fill the communication gap between customers and brands.
Gradwell Wave
gradwell.com
Designed by a small business, for small business, Wave is a simple-to-use softphone with HD audio for smooth calls. Take your business anywhere with calling over 3G, 4G, and WiFi, call waiting, and call transfers all possible through Wave. Key features include: - Bluetooth support - High definition audio quality, using Opus and G.722 codecs - Supports calling over 3G, 4G, and WIFI - Integration with your native contact list - Speakerphone mute and hold - TCP transports for better battery life and security - Call waiting - Call Transfer
Collab
collab.com
Collab provides Cloud Contact Center Services available anytime and anywhere. They make engagement simple and easy with efficient interactions throughout any touchpoint. They have been providing award-winning platforms to businesses of all sizes worldwide for 20+ years. Collab enables digital transformation and helps achieve the right balance between Automation and Human Interaction. Their offer is cloud-based and supported by Microsoft Azure, allowing greater flexibility and easy deployment. Additionally, on-premises solutions are also available. Their portfolio includes Nubitalk Cloud, OneContact CC, OneContact WFO, OneContact Gamification, and AI-powered modules. Founded by a team with solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP-based, without any PBX, for large-scale organizations. Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare, Government and Insurance with branches in different regions such as Mexico, Brazil and Benelux.
MiiTel
miitel.com
MiiTel is a voice analysis AI that optimizes all conversations over the phone, web conferences, and face-to-face. It can be used for a wide range of purposes, from eliminating black boxes to utilizing conversation data.
DialLink
diallink.com
DialLink empowers SMBs and startups to take control of their communications with a powerful cloud-based phone system that’s easy to use. Centralize your calls and messages for seamless communication and improved customer satisfaction — all without the need for extensive resources or IT expertise. AI-powered capabilities provide deep insights into your communications, streamline follow-ups by identifying key takeaways and action items, generate human-sounding greetings and IVR menu recordings from your text, and automate a variety of routine tasks — so you can focus on growing your business instead of managing communications. Web, desktop, and mobile apps enable teams to manage their business interactions from anywhere, so they stay connected and responsive. DialLink offers plug-and-play setup that makes getting started a breeze, as well as seamless integration with your other business tools and the flexibility to scale as your business grows. With DialLink, SMBs and startups get the functionality and support traditionally reserved for large customers, helping them deliver professional, efficient communications that drive long-term success without enterprise-level costs.
Callision
callision.com
Callision is the world's first free cloud business phone system, and the first carrier-independent enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and the advanced contact center functionality to complement their offerings. Callision provides everything from phone numbers in over 60 countries to live employee monitoring and call recording, to conferencing, call queues and IVRs, web phone and chat, file storage, and a comprehensive analytics suite - all from the convenience of a web browser.