Page 23 - Top Genesys Cloud Alternatives
Leadster
leadster.com.br
Discover Leadster, a Conversational Marketing Chatbot to Increase the Generation of Qualified Leads on your Website. Visit and find out more!
Recart
recart.com
Using Recart, e-commerce businesses can grow their SMS and Messenger lists 20x faster and cheaper. Send personalized, conversational messages at every stage of the customer journey: abandoned cart, receipts, shipping notifications, product recommendations, and one-off promotions with almost 100% open and 30%+ engagement rates. Be part of those 150,000 e-commerce brands that saw 20x average return on their investment.
Gozynta Tixt
gozynta.com
Tixt by Gozynta is an innovative communication tool designed to streamline client interactions through SMS messaging. Targeted primarily at service-based companies, Tixt allows clients to text support requests directly, enhancing the efficiency of ticket management and service delivery.
NRT SMS
nrtsms.com
NRT SMS is a leading B2B service provider of bulk SMS, voice SMS, virtual numbers, and cloud telephony services like toll-free numbers, IVR solutions, and miscall solutions. In today’s world, people are getting busier, so technology finds an even better way to reach them after their busy schedules via their cell phones. It can send text SMS and voice SMS to an unlimited number of people in just a few seconds. Bulk SMS is a tool through which it can send advertisements to thousands of mobile users in a single shot at just a click of a mouse, irrespective of their geographical location in India. It can even customize or personalize the messages using customers' names and other personal details with a single click through its special and unique custom SMS sending option. It wishes to elevate the standard of express SMS services through the world's best reseller panel and a robust mechanism. The prospect of transforming lives and enterprises through totally fanatic support services is its goal.
CallingPost
callingpost.com
In 1995, CallingPost was created to make group communication fast, easy, and reliable because it was frustrated. It is the original pioneer in mass messaging technology. Its system is built on a solid foundation of excellence, trust, and reliability. Starting as a one-to-many phone system, it has expanded its service to include email, text, and analytical reporting. Help your people thrive today by making communication fast, easy, and reliable for everyone. No one has to feel frustrated or left out. It is proud to have facilitated over 1 billion communications!
Pushly
pushly.com
Trusted by the world’s leading media and retail brands, Pushly is the premier push notification platform. Operating at the intersection of first-party data, content distribution, and audience engagement, Pushly turns one-time visitors into loyal subscribers and helps publishers grow and communicate with audiences through their own customized web push notification channel. Opt-in notifications allow a brand to: * Increase Targeted Traffic * Cultivate Return Visitors * Capture and Engage Consumers * Analyze Data & Insights * Sell Incremental Products Created by a pioneering group of martech and push experts, Pushly is the most sophisticated and scalable SaaS-based push notification platform for large media and content publishers. Its knowledgeable support team works with audience development and revenue optimization teams to create custom features, contextual content distribution strategies, and highly targeted audience engagement and growth initiatives. The result is more first-party data and consistent, predictable audience and revenue growth. As part of v2 Ventures, Pushly is among an elite group of innovative digital media and technology companies. Led by a proven team of executives and investors committed to empowering passionate visionaries, V2 Ventures partners with remarkable founders to develop their initial concepts into enduring companies and powerful growth businesses.
BSG
bsg.world
BSG is a Communication Platform as a Service (CPaaS) designed to streamline how a business connects with customers across multiple channels. Its flexible, cloud-based solutions integrate communication tools directly into your apps or websites, enabling real-time engagement. BSG offers: * AI Voice Bot * Voice Bot * Bulk SMS (Promotional, Transactional, 2FA, 2-Way) * Viber Bulk Messaging * RCS (Rich Communication Services) * Additional tools: Short URL, Callback Widget, Chat Messengers, Email Autodial, Number Verifier, MNP Lookup, Rent SMS Platform, Testing SMS Platform With BSG CPaaS, you can manage all communication channels from one account, with unified statistics and real-time data insights—all in one place. Whether you’re sending promotional SMS or setting up AI-driven conversations, its platform offers you the flexibility to adapt these tools to your specific needs. It also offers 24/7 support to assist you anytime. Key Benefits: * Cloud-based technology for easy integration and scalability * API integration for seamless connection with your existing software * Real-time communication tools for multichannel engagement * Seamless API integration with existing systems * Customizable solutions for your unique strategy * Comprehensive analytics for real-time tracking * Certified with ISO-9001:2015 and ISO-27001:2013, it ensures secure communication.
Engagely.ai
engagely.ai
Engagely.ai is a leading No code total CX Platform with out-of-the-box CX automation solutions that helps enterprises automate customer support and engagement & thereby creates exceptional customer experiences. With ready-to-use industry specific pre-built AI models, zero-code environment, intelligent analytics and more, Engagely transforms the future of business communication. The platform is a plethora of modern edge business solutions that includes Contact center cloud, Live chat software, AI Agent assist and Automation Cloud which is a comprehensive suite of AI-powered Intelligent Virtual Assistants (IVAs) which automates support and CX workflows to drive personalized, results-oriented conversations across Chat, Voice, and Email. Engagely's transformative Contact Center Cloud automates end to end support and CX workflows with unified customer and agent experience with minimal deployment time and reduced costs. On top of that, upgrading with Engagely Voice Bot can help deliver real-time, human-like conversations in multiple global languages, wide range of dialects, speaking styles and emotions while providing instant, accurate & personalised responses with automated AI powered intelligent speech recognition and response technology. AI Agent Assist is an another great ad-on to the contact center cloud solution which gives an AI edge to agents with intelligent recommendations in every interaction to help solve complex customer issues faster while improving agent efficiency. The Omnichannel platform with its unique action-intent engine can understand customer intents to drive exceptional engagements across 35+ modern enterprise channels and 120 global languages. Engagely.ai has implemented over 100 enterprise-grade bots for renowned organizations across India, Australia, Canada, Mexico, Myanmar, Peru, Philippines, Singapore, South Africa, Thailand, UAE and US.
Pushnami
pushnami.com
Pushnami is an advertising and engagement platform made up of 20,000 sites, and delivers over 20 billion messages per month through browser-based push notifications & email. With Pushnami, web publishers are able to monetize and engage their subscribers while giving advertisers a way to reach new audiences.
DeskAlerts
alert-software.com
DeskAlerts is a robust mass notification and communication platform that empowers an organization to keep its employees informed, safe, and engaged. Its solution delivers instant, multi-channel alerts across all devices, ensuring critical information reaches your team within seconds—whether it’s an emergency alert, an IT outage, or an important corporate update. Why DeskAlerts is Essential for Your Business: * Multi-Channel Communication: Ensure messages reach every employee—whether on desktops, mobile devices, or digital signage—via pop-up alerts, SMS, emails, and scrolling tickers. * Real-Time Notifications: Send emergency alerts and critical updates instantly to protect your workforce and maintain operational continuity. * Customizable and Targeted Messaging: Tailor messages to specific teams, locations, or departments to increase relevance and engagement. * Enhanced Security and Compliance: Meet regulatory requirements by delivering secure, traceable alerts with confirmation of receipt and acknowledgment. * Seamless Integration: Integrate effortlessly with Active Directory, Microsoft Teams, APIs, and other enterprise systems for efficient communication and deployment. Serving Leading Industries: Trusted by top organizations in healthcare, education, government, finance, manufacturing, and beyond, DeskAlerts adapts to the unique communication challenges of every industry, supporting emergency response, employee engagement, change management, and more. Transform Your Internal Communication Strategy: Overcome communication barriers, improve employee engagement, and accelerate response times in critical situations. DeskAlerts’ powerful reporting tools and analytics provide actionable insights to refine your strategy and drive better business outcomes.
Esendex Italia
esendex.it
Exendex, leader in Europe in Mobile Marketing & Service, offers web cloud solutions to manage mobile marketing and service campaigns. The Mission of Esendex is to allow large, medium and small companies to make the most of all the new marketing and advertising opportunities offered by the "Mobile Technologies".
Esendex
esendex.com
Esendex is a global business communication provider, delivering reliable SMS, voice, web, and multichannel solutions. Its powerful yet intuitive products and services allow a business like yours to effectively engage and interact with customers, staff, or suppliers. With direct network connections and a large team of in-house developers to continually develop its messaging technology, it is able to provide the best business communication solutions on the market.
Esendex US
esendex.us
From SMS and WhatsApp to multi-channel mobile journeys, Esendex US helps you deliver business messaging that puts the power in your customers’ hands. Create conversation and true engagement with customer-led communications. Esendex US is a leading provider of business messaging solutions, specializing in SMS, voice, phone, and postal verification APIs. With over 20 years of experience, Esendex helps businesses enhance their customer communications through efficient and scalable messaging services. Esendex US is committed to transforming business communications, offering flexible and scalable options tailored to various business requirements. Whether through their quick-start platform or robust APIs, Esendex empowers organizations to deliver exceptional customer experiences.
Relay Network
relaynetwork.com
Relay is the “customer for life” SaaS company for organizations to more meaningfully engage with their customers. Used by hundreds of teams responsible for the customer experience of over 70 million customers, the Relay Feed provides you with a dedicated, 1:1 engagement channel for every person you serve. Built for the highest rate, quality and depth of engagement, the Feed is populated from day 1 with high-value experiences: those that benefit you and your customers equally. Learn why institutions in financial services, health insurance, pharma and other verticals choose Relay to deepen their customer relationships, loyalty, and trust in order to have more customers for life.
Pocketstop
pocketstop.com
Pocketstop is a communication software solutions company who empowers companies to create personalized, automated messages designed to provide rapid ROI backed by the industry’s best support at a cost customers can afford. Our commitment to excellence propelled us to become the industry’s pioneer in innovative and effective technologies with a portfolio of customer-focused products designed to drive audience behavior, improve efficiency, provide insight and actionable data for decision making and improve ROI to our customers by improving their existing internal or customer communication strategies. The official Pocketstop app for RedFlag (mass notification system) and M360 (multi-channel marketing solution with proximity messaging). RedFlag – Mass Notification System RedFlag is the easiest way to allow for the distribution of critical information. Our solution is a simple, multi-channel mass notification system allowing you to deliver real time alerts and critical information to groups or individuals of any size via email, text messages, voice calls, social media, intranet, signage, and other endpoints. RedFlag can be used for tenant communications, emergency communications, internal message delivery, staffing notifications, and more. M360 - Multi-channel Marketing Solution M360 is an end-to-end marketing solution that streamlines multi-channel marketing execution, delivers personalized messages to shoppers at the most influential moments, and provides user-friendly reporting on KPIs that matter.
VertexOne
vertexone.net
VertexOne is the leading provider of cloud-based SaaS software powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 450 customers in the cloud, it capitalizes on its deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, it empowers its customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
EverHelp
ever-help.com
Customer service outsourcing team with a data-driven approach. EverHelp is an industry-leading provider of customer service solutions. Its dedicated team members are committed to empowering businesses to provide remarkable customer service. EverHelp's mission is to transform outsourced customer service and debunk the myth that outsourcing means inferior service. EverHelp serves as our customers' most reliable business partner, enabling them to forge enduring bonds with their clients. EverHelp's vision is to create meaningful connections between companies and their customers. EverHelp's customer outsourcing team is here to support your clients 24/7, allowing you to focus on scaling up your business. EverHelp’s journey began in 2019, and along the way, we've successfully launched over 100+ projects. EverHelp's coworkers have expertise in various industries, from startups to SaaS companies. EverHelp's services include: * Customer Support Operations * Back Office Support * Mobile App Support * Technical Support * Sales Support EverHelp provides your with comprehensive support solutions that address their needs and go above and beyond your expectations.
ClearTalk
cleartalk.ai
ClearTalk is a no code conversational voice AI platform that allows users and agencies to dial thousands of contacts at the click of a button. Whether you need appointment setting, customer support, interviews, customer touchpoints, or any other phone function you can think of, ClearTalk can automate the process. ClearTalk integrates into thousands of different applications and CRM's for ease of use and convenience.
VOZIQ
voziq.ai
VOZIQ AI offers cloud-based machine learning and big data analytics solutions to quickly uncover breakthrough customer churn intelligence from millions of customer interactions and historical records. VOZIQ AI offers a unique synergy of technology, built-in intelligence operationalization, and on-demand professional support, that guarantees consistent and demonstrable customer retention gains. VOZIQ Leverages the combined power of machine learning, advanced text analytics, and a cloud-based plug’n’play solution, to identify and retain your high-risk and high-value customers. Many reputed companies are working with VOZIQ to achieve specific business objectives like improving customer experience, boost retention rates, reducing the cost to serve, increasing sales & marketing effectiveness, reducing customer churn, and boost revenue.
Uniphore
uniphore.com
Uniphore is a leading B2B AI-native company with decades of proven success. Engineered for scalability and tailored for enterprise needs, we drive AI transformation that delivers real business impact across multiple industries and the largest global deployments. Our multimodal AI and data platform is at the heart of this transformation, enabling businesses to swiftly deploy AI agents. With our AI Engine Room, organizations can harness their data and create scalable, domain-specific AI models to democratize enterprise knowledge—all while ensuring security, sovereignty, and rapid value delivery. Today, Uniphore’s technology empowers over 750,000 end-users across 1,600 enterprises in 20 countries. Discover the unmatched capabilities of Uniphore—because there’s no AI like it™.
SPEEQO
speeqo.com
SPEEQO Voice AI provides unprecedented insights into users and their experiences using speech analysis and emotion recognition technology.
Snowfly
snowfly.com
Snowfly is a leading gamification-based incentive, retention, and analytics company founded in 1999. They specialize in creating a customized approach for each client to ensure you are benefiting from the best employee engagement for your organization using a unique gamification, variable-interval, positive reinforcement, reward and recognition system. Using analytics to provide actionable steps towards individual and organizational improvement through focused recognition and incentives, Snowfly delivers custom, unique, and measurable results to their clients. For their Contact Center clients, they are also able to provide comprehensive cutting-edge Speech Analytics services as well including scorecard capabilities and an entire content library of topics and easily deployed preset business goals.
Ressolve
ressolve.com
Ressolve is a conversational analytics platform based on artificial intelligence (AI), focused on gathering, analyzing, and extracting valuable information from spoken or written interactions between a brand and its audience. The main goal is to enhance the touchpoints or service of companies to make decisions in order to improve the customer experience (CX). Rescuing the true voice of the customer.
ReflexAI
reflexai.com
ReflexAI equips human support and contact centers with scalable AI tools that deliver advanced roleplay simulations and intelligent quality assurance, driving better outcomes for every human interaction. ReflexAI brings the best in machine learning and natural language processing to mission-driven, people-centric organizations via innovative tools that transform how they train, develop, and empower their frontline teams.
Recordia
recordia.net
Power your business with automated knowledge extracted from what your customers are saying while dealing seamlessly with international regulation. Recordia® is a 100% cloud-based artificial intelligence platform, capable of obtaining a deep understanding of conversations with the highest security and protection, certified with the highest quality and security standards. Discover the features of Recordia®: - Call Recording: comply with international regulations, store and easily access your recordings, call logs and consents in a secure and scalable environment. - Transcription: convert 100% of your voice conversations into text, distinguishing interruptions and overlapping voices for further analysis. - Speech and Sentiment Analysis: extract business intelligence and identify customer sentiment from conversations to improve customer experience, increase operational efficiency, and reduce costs or compliance risks. - Voice Biometric Authentication: accurately identify customers in seconds by recognizing their voiceprint.
Qtee.ai
qtee.ai
Qtee.ai is designed to analyze call recordings by transcribing the audio and then performing analysis based on defined parameters applied to those transcriptions. This comprehensive analysis aids users in gaining valuable insights from their call data efficiently, enhancing operational effectiveness and decision-making processes.
Pobuca Experience Cloud
pobuca.com
Pobuca Experience Cloud can help you measure Customer Experience, design the right strategy based on KPIs, & then improve loyalty, customer service, & customer engagement through personalization. Pobuca Experience Cloud leverages AI to analyze what customers say in every touchpoint (calls, emails, chats, social, etc) & produces Customer Experience metrics & Voice of Customer insights. It automatically measures your CX & Loyalty by analyzing dark data that you already have untapped.
Yactraq
yactraq.com
Yactraq offers both out-of-the-box and custom features very cost effectively and is the global value leader in speech analytics. Our patents in conversational computing give Yactraq an edge in developing next generation virtual customer agents and other types of talking computers. A Gartner Cool Vendor (Smart Machines), Yactraq has also been mentioned in various Gartner reports for Contact Center Infrastructure, CRM, Data Science, Machine Learning and AI Core Technology. Gartner's CRM Reports for Customer Interaction Analytics, Speech Analytics & Voice-of-the-Customer (VoC). VoC is a key application area with Yactraq providing predictive lead qualification metrics to accelerate revenues and understand consumer needs. Our product pays for itself within days. Customers have seen high productivity gains for their call center team managers and quality analysts who can now hyper-target which calls to listen to, instead of using a random approach. Recorded phone calls contain valuable information related to Voice-of-the-customer & Call Agent Evaluation.
Mediahawk
mediahawk.co.uk
Which marketing campaigns and sources generate phone calls and sales? Mediahawk is the market leader in call tracking and marketing analytics solutions to the business community. With over 20 years’ experience supplying many of the world’s largest blue-chip companies with call tracking software. They are also the experts in their field with a wealth of knowledge to help your company analyse and track your inbound calls and conversions. Mediahawk call tracking provides the clarity and insight necessary to attribute your sales accurately to marketing spend, ensuring you advertise in the right places, and increase your ROI as a direct result. Their technology supports multi-channel marketing activity, enabling you to pinpoint your highest performing advertising campaigns.
Echovane
echovane.com
Echovane is the best solution for product managers, researchers, social media managers, community managers, and business leaders to do market research or collect in-depth product feedback and user feedback effortlessly.