Page 4 - Top Curious Thing Alternatives

Tiledesk

tiledesk.com

Tiledesk is an AI tool designed to bolster businesses by equipping them with AI Agents aimed at automating customer service across multiple channels, thereby intensifying customer engagement. The robustness of Tiledesk is further amplified by several solutions tailored for diverse use cases such as Customer Service and Marketing & Sales, customizable for myriad industries including E-commerce, Financial Services, and Education. Prime characteristics that distinguish Tiledesk include a dedicated Design Studio for conversational flow, a thorough Knowledge Base and multichannel support. The tool offers seamless integration with platforms such as WhatsApp Business and Facebook Messenger. Tiledesk leverages advanced Large Language Models for delivering precise and conversational responses thereby resolving customer inquiries swiftly and accurately. Furthermore, it presents a reliable handover framework for escalating complex issues from AI to human agents, creating a seamless transition that ensures customers always receive expert help. The tool also pilasters proactive messaging via WhatsApp, touting greater efficiency in sales. The efficacy of Tiledesk in the realm of customer engagement and relationship management is attested by numerous industry accolades for excellence in conversation automation.

Ultimate

ultimate.ai

Ultimate is the world’s leading customer support automation platform — helping businesses scale their customer service with conversational and generative AI. A consistent leader on review platform G2, our cutting-edge technology and customer-centric support enables conversational automated experiences across all text-based communication channels. Thanks to artificial intelligence built and researched in-house and an expert 150-employee-strong team, Ultimate counts players from DeepL to Deezer, and Zendesk to Zalando among its global customer base. Companies such as these can expect to reach automation rates of 60% across chat, email, messaging and more — in 109 languages, 24/7. Adding to our track record of measurable ROI and cost savings for businesses, our just-launched product addition, UltimateGPT, uses the same generative AI tech behind ChatGPT to deliver accurate support automation in mere minutes.

Aviso

aviso.com

Aviso AI is an integrated revenue platform that helps modern sales organizations and revenue teams close more deals, drive revenue growth, and mitigate risk through patented AI guidance. As the industry leader in AI-based revenue operations solutions, Aviso AI is the only player with the most comprehensive set of intelligent tools and solutions for sales, marketing, and customer success teams that uncovers the hidden revenue opportunity from each customer. The Aviso AI platform can be divided into six core pillars: 1) Predictive Forecasting 2) Deal Intelligence 3) Activity & Relationship Intelligence 4) Conversational Intelligence. 5) GTM and Customer Collaboration 6) CRM Automation Our platform is flexible and scalable to configure any complex customer hierarchies. Sales leaders, managers, and reps all benefit from using our pipeline management, forecasting, deal collaboration, and conversational intelligence tool. With Aviso, sales teams can set goals, unify forecasts, guide deals, and course correct for success. In the era of virtual selling, sales teams deserve a platform that can enable their success working remotely. Powered by cutting edge Auto-ML, NLP, and a deep time series database, the Aviso platform combines the best of human and artificial intelligence to guide selling. Companies like Honeywell, Dell, LaunchDarkly, Elastic, RingCentral, Microsoft GitHub, FireEye have all seen great results using Aviso, such as an average of 20% increase in deal win rates. Find your Revenue True North with Aviso AI.

Cordless

cordless.io

Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, spot the trends in customer queries and communicate with the broader team.

Air AI

air.ai

100,000 sales and customer service reps at the tap of a button. Introducing the world's first ever AI that can have full on 10-40 minute long phone calls that sound like a REAL human, with infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications. It can do the entire job of a full time agent without having to be trained, managed or motivated. It just works 24/7/365.

Echo AI

echoai.com

Echo AI (formerly known as Pathlight), transforms how organizations engage with their customers with its groundbreaking Conversation Intelligence platform. Leveraging advanced generative AI, Echo AI autonomously processes millions of customer interactions, enabling businesses to act on real-time intelligence and insights. This empowers not only customer-facing teams but entire organizations to understand and act upon every customer interaction. The best businesses are the most customer-centric. This has always been true. The main reason why startups can be so disruptive is that they are closer to the customer and can react faster to their changing needs. However, a paradox emerges as a business grows. The more customers it acquires, the harder it becomes to genuinely listen to each one. The less a company listens, the more they falter. Soon enough, a newer, more customer-centric competitor takes their place. Your customers are telling you every day what they want. It's right there in front of you: in calls and chats, in surveys and in reviews. Answers to every million-dollar question you have are just hiding in plain sight. Until now, those answers were impossible to find. After all, no person or team can physically and analyze every single customer interaction. The advent of generative AI changed all of that. We built Echo AI because we saw that the technology finally existed to solve this problem. Our mission is to empower you to be infinitely customer-centric, whether you have 10 or 10 million customers. We built Echo AI from the ground up to leverage the power of AI so that you can listen, learn, and react to each customer as attentively as you did when you started. Like personal computing, it's the kind of human amplification that can only come with a technological breakthrough, and it's a capability that is now within reach. As a startup founder, you can talk to every customer. Echo AI lets Fortune 500 executives do the same. Imagine making every decision based on the confidence that you know what millions of customers want.

Attention

attention.tech

Attention is a specialized Artificial Intelligence (AI) platform designed to enhance the performance of sales departments. It is tool aimed to augment the capabilities of your CRM and your sales teams, providing a range of tools for analysis, training and efficiency. Attention collects and analyzes customer conversation data to provide valuable insights, facilitating better understanding of sales performance and customer preferences. It offers sales training tools to streamline the analyses and improvement of sales representatives' performance. Attention also automates CRM tasks for revenue teams, reducing administrative tasks and helping to cut down on sales cycles for sales leaders. An exclusive feature aids sales reps in filling out their CRM automatically, significantly saving time on manual entry. It showcases a highly intuitive compliance feature, ensuring all activities adhere to local regulations. Additionally, the tool provides the benefit of improving sales forecasting, by comprehensively analyzing sales rep activities. Furthermore, Attention helps in automating follow-up emails by understanding conversations context. Apart from these capabilities, Attention allows users to set custom triggers that will enable AI to monitor more important aspects of each call, thus enabling effective decision making. Key features like identifying reasons for winning or losing deals, ranking customer churn reasons, providing insights on high-performing reps, and understanding common objections from prospects, make it a robust platform for sales-oriented organizations.

Twig

twig.so

Twig is an AI-powered tool designed to help users quickly and easily find the answers they need from technical documentation without having to spend hours sifting through endless pages of documents. The tool works by semantically analyzing documentation, knowledge bases, past support tickets, and other data sources to provide accurate responses to customers' complex questions. This significantly reduces the costs of customer support by up to 30%. Twig's AI models are trained on publicly available data, allowing it to find and recommend relevant responses to user questions with confidence. The recommended responses include citations that increase the trustworthiness of the response by showing users where to find additional information. Twig also helps support agents become more productive by automating tedious tasks and providing powerful tools that replace busy work with human empathy. It enables agents to improve the quality of customer engagement by bringing higher minimum standards on response quality and helping them notice potential risks in responses. Twig can integrate with most popular documentation and knowledge base products, and it sanitizes data, removing any personally identifiable information (PII) to ensure privacy protection. Twig is an AI tool designed to significantly enhance the customer experience by providing accurate, relevant, and speedy responses to technical questions.

MaestroQA

maestroqa.com

Farewell, Random QA Hello, Targeted QA. Turn insights into action and drive real business outcomes with MaestroQA—your end-to-end QA management platform. MaestroQA makes omnichannel quality assurance software for modern support teams. Etsy, Mailchimp, Peloton, Credit Karma, and more use MaestroQA to improve agent performance, optimize CX processes, unlock business-level insights, and enable amazing customer experiences - all while improving the metrics that matter like retention, revenue, and CSAT. They built MaestroQA so that CX leadership, and QA experts can better understand CX across agents, support processes, and cross-functional operations - and take action when needed. You’ll get customizable scorecards, grading automations, screen capture, and robust reporting, all in a SOC 2 Type 2 certified and HIPAA-compliant platform. Additionally, MaestroQA integrates with other tools you use with your team, including your helpdesk (like Zendesk, Salesforce ServiceCloud, Kustomer, and more), your phone system (like Aircall and Talkdesk), your knowledge management platform (like Guru and Lessonly), and more - bringing all of your support management tools into one place. Teams that use MaestroQA get results: - Classpass used QA data to eliminate a cumbersome chat process - saving agents 6,250 days of work time - monday.com reduced AHT by 30% - MeUndies regularly achieves 99% CSAT - Harry’s saw a 50% increase in grading efficiency - Pipedrive saw a 10x increase in tickets graded

Laxis

laxis.com

Aimed at optimizing customer conversations, Laxis is an AI Meeting Assistant tailored to help revenue teams capture key insights from their interactions and perform better in various commercial capacities. The tool uses an AI system to record, transcribe, and offer a precise distillation of salient points discussed during customer meetings, ensuring that no critical detail is left out. The tool is beneficial to various professionals including sales, marketing, business development, project managers, and product & UX designers, as it helps in different areas such as market research, tracking portfolio notes, capturing customer requirements and activity, among others.Another significant feature of Laxis is its capability for integration across various platforms including video conferencing and Customer Relationship Management (CRM) systems where upon it automatically inputs customer actions and activities. It can auto-generate meeting summaries and follow-up emails and enable the users to save customer requirements, action items, and meeting summaries in your CRM in one-click. Users can also extract relevant insights from individual or sets of meetings. With an inclusion of language preferences, Laxis supports multilingual interactions guaranteeing accurate real-time transcription of meetings and detailed record-keeping of multilingual interactions. It further allows users to repurpose audio content like podcasts, webinars and meetings with just a click.

SAAS First

saasfirst.com

SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that allows it to understand and respond to customer inquiries in real-time, 24/7. With seamless integration into your existing help center and easy customization, SAAS First ensures a consistent brand experience while reducing response times and improving customer satisfaction.

Troops

troops.ai

Troops is Software-at-your-Service, designed with humans in mind. It’s a revenue communications platform, a central nervous system for your go-to-market teams that delivers the right information to the right people at the right time. Teams never miss a revenue signal, allowing them to take rapid action, share intelligence, and make better decisions. With Troops, humans become informed, intentional, and efficient. World-class brands like Slack, Twilio, DoorDash, Snap, Shopify, and Stripe improve forecast accuracy, organizational transparency, and win rates with Troops! It’s friendly: Troops delivers the revenue signals people need in the messaging apps that they love and feel comfortable using (Slack, Teams, SMS). It’s (truly) codeless: Troops democratizes solution building, making it easy for anyone to build their own workflows to automate the signals they need so they can stop the tool toggling and data detective work. What used to take days now takes 5 minutes or less. Anyone can build the signals they want to get. Anyone. It’s personal: Troops knows who you are across systems and delivers contextually relevant signals to you where and when you need them. It’s consumable: Troops sends bite-size, actionable pieces of data to aid, guide, and motivate the right behavior. No more scrolling through pages and screens of data. It’s visible: Troops sends signals that put the conversation where your people are, improving visibility and transparency, and spurring collaboration around the things that matter most: your customers and prospects.

Brainwave

brainwave.so

Improve your business with AI. Automate customer interactions. Simplify lead collection and meeting schedule.

Kait

kait.ai

KAIT that stands for Kuwait Artificial Intelligence (AI) Technology is the first AI-powered conversational platform in Kuwait and GCC. With its easy integration with social media channels, KAIT can take your business to the next level of customer service, marketing and sales.

Meetz Ai

meetz.ai

Meetz.ai generates leads at scale for businesses of any size. All you need to do is upload a list of your prospects and Meetz will reach out to them with a personalized email based on their online activity. Once a prospect response an AI assistant will book the demo for you! With this feature, users don't have to check each participant's availability since Laura can find the optimal time for everyone, and automatically follow up with them. Additionally, Meetz.ai enables seamless follow-up communication by allowing users to cc Laura, who systematically follows up according to their preferences or guests' requests. Meetz AI is the perfect top-of-funnel tool to increase leads with all the best performing channels.

Humantic AI

humantic.ai

Humantic AI is the world's first Buyer Intelligence platform. Top revenue teams use Humantic AI to identify early adopters, help their BDRs personalize outreach and enable their AEs with vital customer insights for every deal. Companies like Paypal, Sandler and Domo use Humantic's Personality AI and immediately see a 109% increase in response rates and a 16.2% bump in revenue closed. Humantic AI is recognized as a top Sales AI tool in G2's Winter 2024 report.

Staircase AI

staircase.ai

Staircase AI is pioneering Customer Relationship Intelligence. Its platform leverages AI to analyze millions of customer interactions and turn them into actionable human insights that are impossible to spot with the naked eye. Companies depend on Staircase AI to cut through the noise and improve their NRR. Staircase AI reveals deep human signals and uncovers customer health, sentiment, journey events, risks, and opportunities. Its cutting-edge technology analyzes all customer interactions, including emails, chats, Slack activity, video calls, and more. It then connects the human signals to generate relationship-based insights such as stakeholder changes, positive or negative sentiment trends, problematic topics, and more. Combined with existing product analytics, its human analytics provides the missing element to fully understand the customer to grow at scale and fight churn.

Gleen AI

gleen.ai

At Gleen, our mission is to delight our customers’ customers. Gleen AI is the world’s most accurate and capable generative AI for customer success teams. Our generative AI doesn’t hallucinate, can be deployed in less than 2 hours, integrates with leading help desk solutions, goes beyond simply answering questions by taking actions, and automatically unifies across fragmented knowledge. Gleen is based in Pleasanton, CA, and our team includes veterans from LinkedIn, Microsoft, Uber, Facebook, Siemens, Accenture, and McKinsey & Company.

Clickatell

clickatell.com

Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. Clickatell is headquartered in the Bay Area and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com.

OneMob

onemob.com

Introducing OneMob - the ultimate all-in-one platform for creating, sharing and tracking beautiful Microsites in seconds! Whether you're in sales, marketing, customer success or you're a content creator, OneMob has everything you need to elevate your outreach and capture more attention, engagement and responses. With OneMob's powerful microsite builder, content uploader, and management features, you can easily create stunning, customized microsites that showcase your brand and content in a professional and engaging way. You'll have access to a wide range of templates and tagging options to customize your microsites to match your brand and target your audience. But that's not all - OneMob is packed with features to help you create, share, and track your content like a pro. You can create videos on-the-go with OneMob's mobile, web and screen recorder, and use the built-in script teleprompter and video editing tools to perfect your content. Plus, with video approvals and engagement tracking, you can see exactly how your audience is interacting with your content and adjust your strategy accordingly. OneMob seamlessly integrates with your existing tech stack, including CRM integration for Salesforce, Dynamics, Hubspot, and more, and content integration with Zoom, Google Drive, Box, and Dropbox. With a native plugin for Gmail, Outlook, Salesloft, Outreach, Salesforce and InsideSales, you can easily create and share content right from your favorite email and sales tools. And the best part is, you can get started with OneMob for free! Our free plan offers access to many of our core features, so you can try OneMob risk-free and see how it can transform your content game. Simply visit onemob.com to sign up and get started today!

Comm10

comm100.com

Comm100 is a global provider of digital omnichannel customer engagement software for education, government and commercial organizations of all sizes. With Comm100, organizations can provide excellent digital customer experiences through configurable, value-driven live chat, secure messaging, AI-powered bots and automation within one integrated console. Comm100 is powered by zero downtime, the highest standards in security, and AI automation, ensuring customers get answers anytime, anywhere.

Gupshup

gupshup.io

Gupshup is a suite of AI-powered tools focused on enhancing customer engagement through conversation automation. It comprises a variety of tools for creating and managing automated chatbots for diverse customer interactions. These tools are designed to automate various aspects of customer engagement including acquisition, marketing, commerce, and support, all aimed at maximizing customer lifetime value and minimizing service costs. Key features cover Conversation Cloud, an advanced solution for customer experience management, and ACE LLM, offering generative AI capabilities. Gupshup also provides tools for multichannel messaging, including pre-approved WhatsApp templates, facilitating real-time, two-way conversations with customers. Alongside chatbot tools, Gupshup offers a Campaign Manager, Bot Studio, Agent Assist, and domain-specific AI models for business conversations. These features cater to personalizing customer dialogues and securing user data. As an omnichannel solution, Gupshup also supports integrations with various channels like WhatsApp, SMS, Google's Business Messaging, and more. The platform can be used across various industries such as BFSI, Retail, Healthcare and more.

Humanic AI

humanic.ai

Humanic PLG CRM works like a ramp to HubSpot and uncovers Dark Pipeline without a Data Warehouse. Turn Product Leads into Customers Humanic automates activation and adoption for your inbound leads at scale and with precision. No more endless user segmentation & manual configuration of campaigns.

Pipeliner CRM

pipelinersales.com

The Best CRM, all About Sales! Sales enablement tool, a simple, winning formula. Focus on pipeline management, sales process & analytics to maximize revenue.

Observe.AI

observe.ai

Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level.

Ender Turing

enderturing.com

Ender Turing identifies top performers in calls, chats, and video meetings. Use it to provide best practices of top performers to every employee for self-coaching and observe performance growth. Ender Turing leads your sales and customer care teams to higher revenue and better customer service.

FreJun

frejun.com

FreJun is a cloud telephony platform that automates your business calls. Users can make outbound business calls using a unique virtual number and receive inbound calls on the same number. The calls made through the virtual numbers can be recorded and integrated with any workflow tools such as CRM and ATS. Detailed call analytics and AI insights are generated to improve team performance. FreJun also provides a unique Automated calling feature (auto-dialer) where the user can automatically call a list of numbers. By using the FreJun along with your workflow tool, the entire contact system can be automated in 5-10 minutes.

Penny AI

pennyapp.com

Penny exponentially increases revenue via the duplicatable field experience consultants & leaders demand while providing you with the data and insights at the pace of innovation you need. Penny is designed to help sales consultants interact with customers and automate sales workflows using artificial intelligence (AI) and machine learning technology. It enables marketing and sales teams to calculate churn rates, monitor market trends, and identify opportunities to optimize customer engagement

Dealintent

dealintent.com

Dealintent is an AI powered digital sales room software that helps sales teams create hyper personalized sales rooms that will engage buyers and increase the chances of closing deals. With Dealintent, you can use artificial intelligence to uncover buyer personality, identify high-intent deals in your pipeline and increase engagement with your buyers. If you are part of a b2b sales team, you can use Dealintent to: Enrich deals : Discover professional and personality insights about your buyers with the help of artificial intelligence. Dealintent eliminates the need to search multiple platforms like LinkedIn or the web and makes relevant buyer contact and company insights available to you in seconds. Create digital sales pitches : Dealintent replaces sales pitches sent as email attachments with branded and personalized interactive digital sales room pitches. Sales pitches shared as digital sales rooms allow sales teams to share a mutual sales action plan with buyers, track buyer activity and shares and keep in constant touch with buyer via chat, calls & meetings for better conversions. Improve forecast accuracy: Dealintent helps sales teams identify buyer intent based on buyer activity, proposal shares, completion of sales mutual action plan and more. This allows stronger sales forecasts that are based on buyer activity and engagement level.

Dixa

dixa.com

Dixa enables companies to deliver customer service as it is meant to be. Dixa helps customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Dixa's dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what Dixa calls Customer Friendship. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. Dixa does this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.