Page 9 - Top Webex Alternatives

Userlike

userlike.com

Userlike is the leading software solution for customer messaging and support automation in Germany. It’s a unified messaging solution that lets companies receive messages from different channels in one central inbox. All requests received via website chat, WhatsApp, Facebook Messenger, Telegram and more land directly in Userlike's Message Center. Userlike offers a modern website messenger for generating leads and following up with customers. Customer service teams are supported with professional service features such as voice messages, live translations and intelligent routing. For complex requests, service agents can conveniently switch from a chat to a browser-based video call, which includes screen sharing. With Userlike’s AI Automation Hub, you can create AI-powered chatbots, smart FAQ pages and interactive contact forms in just a few steps to automate around 70% of your digital customer service. For even better results, choose our GTP-4-integration that adds the skills of the world's most powerful large language model to your customer support. This enables the chatbot to creatively combine answers from your knowledge base and give customers individualized answers. The AI support bot even remembers the chat context so that follow-up questions are categorized and answered correctly. Userlike's chatbot API also lets you integrate your existing chatbots into the software. Since Userlike was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Userlike a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Userlike guarantees data protection and security for your customers, your employees and your company as a whole. Userlike is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Userlike.

OnceHub

oncehub.com

OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment scheduling and digital engagement solutions that adapt to their customers’ preferences in real time. Formerly known as ScheduleOnce, we are widely acknowledged as a frontrunner in online booking and calendaring, but our offering extends well beyond that to a market-leading range of tools designed to capture, qualify, engage, and convert leads with maximum efficiency and regulatory-compliant security. Freelancers, owner-operators, agents, affiliates, and in-house teams in every industry rely on us to power up their digital sales and marketing, hit their recruitment targets, and deliver quality services, one on one or in a team, in person, remotely, or both. Screen and weight opportunities, automatically route them to appropriate personnel, manage resource pools for team collaboration, and reserve rooms or equipment as you go. When the time is right, jump on a call, switch to video, or chat live. Start free, then upgrade your plan. Start simple. Close incredible.

Fleep

fleep.io

Fleep messenger enables communication within and across organizations - be it your team chats, project communication or 1:1 conversations.

Trillian

trillian.im

Trillian is modern and secure instant messaging for people, business and healthcare For over 20 years, Trillian has been helping people stay connected. Today's Trillian brings secure (and HIPAA-compliant) messaging to healthcare professionals and businesses of all sizes. And true to our roots, if you're just looking for free instant messaging, we can help with that too!

VoicePing

voice-ping.com

VoicePing is a virtual collaboration space that enhances the productivity of global teams beyond the level of real space. You will have best experience of communications and connections between members in different locations. ✅ We have voice recognition A.I. so that you don’t have to make minutes manually and you can have frictionless talks with your foreign colleagues. ✅ Screen sharing, real-time co-authoring text editor and white board, remote desktop functions are available during the web meeting. ✅ Call your teammate when they can actually answer by 1-click. ✅ Invite guests to your unique space by just sharing urls. ✅ Members can use time-tracking functions and managers can check the logs for efficient management. ✅ Customize virtual space and function you use in the way your team wants.

eDesk

edesk.com

eDesk helps online retailers and brands deliver seriously extraordinary customer service, everywhere they sell. eDesk offers a whole suite of award-winning eCommerce tools to streamline customer support processes and reporting for faster response times to dramatically improve productivity and profitability. Its customer support software has been designed specifically to give eCommerce businesses a unified view of all customers’ queries, centralizing all their support channels, social media, webstore and marketplace messages, with its Smart Inbox. It automatically prioritizes messages based on your business needs and assigns them using role based rules, so your team can reply to customers 5x faster, build loyalty and drive repurchase. When dealing with customer queries, its AI automation suggests the best answers and translations so your agents can respond easily, and in any local language. Businesses serious about selling online can scale customer service as they expand into new markets with confidence. eDesk natively integrates with and consolidates data from over 200 marketplace, webstore, social networks, communications, and logistics channels – more than any other customer support software provider – so you can access end-to-end order information at the click of a button. eDesk is also the only customer support solution on the Amazon and Walmart developer councils, helping online retailers and brands grow their businesses through new sales channels, well-connected to their customer support tools and processes.

Customerly

customerly.io

Give your customers the support they deserve. Customerly makes it easy to continue offering your customers world-class support while you grow and scale your business

Hiya

hiya.com

Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded caller ID allows companies to display their business name on outbound calls made to over 400M mobile phones worldwide, including 97% of the U.S. mobile market. The growth of spam, scam and fraud calls has eroded trust on the voice channel. 87% of consumers won't answer a call when they see an unknown number on their screen. This inability to effectively reach customers via phone is eroding customer satisfaction and retention - and ultimately your bottom line. Branded caller ID allows companies to control how their outbound calls display on the call recipients' device by each individual phone number. Create better customer experiences and optimize your outbound calling operations with adding identity to your outbound calls with Hiya Connect Branded caller ID.

Salesroom

salesroom.com

Experience the power of Salesroom, our AI-powered video conferencing platform. Salesroom not only tracks buyer engagement but also teaches virtual communication best practices. With real-time access to your knowledge base, Salesroom is designed to improve reps’ performance in meetings and quota attainment across the team.

Kixie

kixie.com

Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily automated calling and texting for HubSpot, Salesforce, Pipedrive, Zoho, and other leading CRMs. Call or text numbers from your CRM – or any webpage in Google Chrome – in one click, with every interaction recorded automatically in your CRM. The Kixie PowerCall Chrome extension enables sales and other customer-facing teams to boost performance with a suite of advanced calling and texting features. Kixie automatically recognizes phone numbers on any web page you visit in Chrome, and places a click-to-call button next to each number for one-click dialing. Calls, texts, dispositions and activities are logged automatically in your CRM, practically eliminating the need for the tedious manual record-keeping that slows down salespeople in their day-to-day activities. Features include: • PowerDial through lists of contacts automatically. Boost productivity tenfold by dialing up to 10 numbers simultaneously with multi-line PowerDialer • Advanced AI-powered local presence lets users call from a number with the same local area code as the person they’re calling

CallTrackingMetrics

calltrackingmetrics.com

CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook. CTM was one of the earliest call tracking providers and remains owned by its husband and wife founders, Todd and Laure Fisher. CallTrackingMetrics is named industry leaders, year after year, by top software publications like G2 and Capterra and regularly recognized for its growth and innovative culture.

Pronto

pronto.io

Every Enrollment Matters. Pronto’s mission is to help institutions recruit and retain students by connecting and engaging students throughout their journey— from matriculation to graduation and beyond. Pronto connects your entire campus, giving students unprecedented access to faculty, classmates, and institutional support services right from their mobile device. Convert your campus into a community today with Pronto.

Exotel

exotel.com

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Their platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Their recent license for end-to-end VoIP telephony services reinforces their position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.

Genesys Cloud

genesys.com

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. * Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. * Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. * Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.

SleekFlow

sleekflow.io

SleekFlow is the AI-powered Omnichannel Conversation Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging channels, including WhatsApp, Instagram, live chat, and more. SleekFlow is dedicated to shaping the future of communication by empowering companies to center all their workflows around meaningful conversations. From marketing and sales to support teams, SleekFlow streamlines business operations by leveraging its cutting-edge conversational AI capabilities. By automating routine tasks, optimizing customer interactions, and delivering unparalleled support, the customer-first solution empowers businesses to achieve unprecedented scalability and growth. SleekFlow is located in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the UAE. In 2022, the startup secured an $8M USD Series A funding round led by Tiger Global, with participation from AEF Greater Bay Area Fund and Transcend Capital Partners.

Truly

truly.co

Introducing the first Sales Process Optimization platform for Salesforce, no rep manual data entry required. Unlike sales tools which make it easier for reps to update CRM, Truly eliminates the need completely. - Truly Capture product (email, voice, web meetings, sms) automatically capture more activity data in salesforce than any competing product (68% more emails than sales engagement tools like Outreach, 33% more calls than call center software like LiveOps, 6% more web meetings than conversation intelligence tools like Gong) - Truly AI enriches all of your activity data and delivering reportable, structured metadata in Salesforce. Transcription makes your conversational content reportable and searchable in salesforce. Conversation analytics shows you 'true talktime'. Contact intelligence exposes the seniority and identity of the people you are talking to in web meetings. AI call notes summarize what happens on calls - Sales Process optimizer allows you to automate all data entry (create contacts, progress opportunities, update dispositions, list competitors and more!). Funnel Analytics automatically models your funnel to give you reports/insights into your sales performance. Process optimizer allows you to test if any aspect of your sales process is being adhered to AND demonstrate how much it improves funnel conversion. Revenue Process automation allows you to take processes that work and automate them for reps, to ensure more consistent execution and getting hours of time back each week.

Teamflow

teamflowhq.com

Teamflow is the remote office for extraordinary teams. Teamflow brings back the presence of being in the office, the energy of working in the same room, the spontaneity of hallway conversations — the joy of feeling like a team. In Teamflow, you see your video in a bubble on a virtual office floor plan. You can screen share, conjure up a whiteboard, take notes on a shared scratchpad, or embed a web application — like Google Docs or Slides — directly into Teamflow, making real-time, spontaneous collaboration easy.

CrankWheel

crankwheel.com

Share your screen without any friction. Screen share in seconds during a voice call. You send a link via email or text or share your public link and the viewer opens the session in any browser and on any device. No setup or registration is required for the viewer. Add visuals to voice calls. No need to move the conversation to a collaboration platform. Your viewers are never required to share their webcam. Establish trust faster and close the deal in the first cold call with CrankWheel. Features: Easy screen share Stream HQ videos with sound within a screen share Electronic Signature on forms Record your screen and webcam and embed the video in emails. Allow the viewer to take control A preview window shows you what the viewer sees and if he is engaged A CTA widget that alerts users instantly when a customer requests a call Capture warm leads from SM or newsletters and call them within seconds Customizable post-session redirect URL

Whiteboards.io

whiteboards.io

Whiteboards is a free-form collaboration platform with two-way deep Jira, GitHub, and Confluence integration built for teams looking to improve their remote collaboration and streamline their processes from discovery to project delivery. With powerful features and built-in templates such as user story mapping, daily, retrospective, or sprint planning, the app simplifies delivery workflows and enables teams to work more efficiently. Whiteboards helps Product and Engineering Teams connect, achieve their goals, foster a sense of team spirit, and showcase their results to key stakeholders. The app connects different project management tools on one visual board, providing a single platform for teams to manage their work and improve their productivity.

Freshworks

freshworks.com

Freshworks (NASDAQ: FRSH) creates AI-boosted business software for IT, customer support, sales, and marketing teams to make them more efficient and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax.

Gmelius

gmelius.io

Gmelius makes great teamwork happen right from your Gmail inbox. Starting with powerful shared inboxes, shared Gmail labels, visual Kanban boards, and smart workflow automations right inside Gmail, Gmelius offers a unique collaboration platform that integrates with the rest of your daily apps. Connect your favorite tools together with our unique 2-way integrations (including Slack and Trello), public API, or through Zapier. • Simplify email management • Increase transparency and accountability • Automate and optimize the distribution of your workload • Streamline your workflows and automate any grunt work Gmelius offers the leading shared inbox solution in the market and here is why: 1. Gmelius seamlessly integrates with your existing tools. Gmelius lives right in your Gmail inbox, letting your teammates work in an ecosystem they are comfortable with. You save time and money on migration, administration, and training. 2. Gmelius scales with your needs. Our unique architecture supports on a daily basis small and large organizations. Our largest customers count 8,000+ active shared inboxes and 10s of thousands of users. 3. Gmelius enforces a strict Privacy by Design model. Our headquarters are in Switzerland, Europe, and privacy has always been proactively integrated into our platform. Unlike other services, Gmelius never stores the content of your emails.

Gladly

gladly.com

Gladly is the only customer service software built around people, not tickets. AI is revolutionizing how we work and communicate. Consumer expectations of how they're known and treated by brands has never been greater. At the same time brands are under pressure to do more with less and must balance the tension between saving money with AI and automation, while still delivering world-class experiences for consumers. The right experiences create connection, loyalty and customer lifetime value. Customer service software built on tickets fails to navigate this tension. And brands who rely on ticketing software are failing in this new economy. Bloated tech stacks. Duplicate tickets. Consumer repetition and frustration. Fumbling and flustered agents. Two bad service experiences will lose a customer for life. Gladly applies AI differently, to help commerce brands deliver radically personal, concierge-level customer service at scale. With Gladly, consumers help themselves when they want and customer service agents are made into superheroes, gaining efficiency and productivity. Every conversation in Gladly starts with a real-time understanding of the customer -- who they are, their preferences, their conversation and purchase history with the brand, every interaction in one place. And with every channel built-in natively - VOICE, email, SMS, chat, social messaging, self-service – brands have one, lifelong conversation stream with their customers. Gladly's customers are the world’s most loved brands -- Allbirds, Bombas, Crate & Barrel, Deckers, Eddie Bauer, FTD, Nordstrom, REI, Ulta Beauty, and Warby Parker. These brands and hundreds more leverage Gladly to build lifelong loyal customers through deep connections.

typedesk

typedesk.com

Canned Responses, Supercharged! typedesk is the leading app to reclaim time wasted typing the same things over and over again! Create text templates of your every day sentences and messages, and typedesk makes reusing them quick and easy. ➤ How it works Use the / character followed by your custom shortcuts to quickly insert your response. For instance, typedesk can transform

VoIPstudio

voipstudio.com

VoIPstudio is a professional-grade VoIP phone service, available at consumer-level pricing. It offers the quality and security guarantees that business customers demand, while delivering innovative features and functionality, flexibility, scalability, and a rich user experience, all backed by a dedicated, omni-channel customer support service. VoIPstudio is based on solid infrastructure and designed to enable flexible yet secure connections between users. VoIPstudio instantly enables businesses to be more productive, without the expense of buying and managing an expensive on-site telephone system. All our business VoIP solutions and features are delivered at a fraction of the standard PBX price. VoIPstudio has been optimised to be multisite, multi-country and with distributed hosting in the cloud, providing the responsiveness and reliability that enterprise customers need. As a result, it is also highly scalable, and is suitable for single users, all the way up to companies with hundreds of extensions.

Assembly

joinassembly.com

Assembly is a modern AI-driven engagement platform that streamlines recognition, rewards, internal communication, and collaboration across the organization. This single, convenient hub offers comprehensive and versatile engagement solutions, including announcements, AI workplace assistants, contests, surveys, and more. Assembly provides an extensive catalog of rewards, such as gift cards, custom swag, culture rewards, and charity donations, fostering a workplace culture where employees feel valued, appreciated, and connected. Powerful analytics enable managers to gain insights into company sentiment, ensuring an environment where employees feel heard and understood. Recognize Your Team in a Meaningful Way Align core values with recognition to encourage daily embrace by the team. Enhance recognition with a vast catalog of rewards including gift cards, custom swag, culture rewards, and charity donations. Automate Milestones and Anniversary Recognition Celebrate every teammate's birthday or anniversary with automated custom shoutouts. Seamless Integration with Microsoft Teams and Slack Engage seamlessly where you already work, with secure integration and real-time data updates. Input data once for immediate synchronization across platforms. Enhance Employee Engagement Utilize CEO and executive updates, various employee surveys, weekly check-ins, and satisfaction surveys to improve engagement. Streamline Internal Communications Leverage tools like AMA templates, news feeds, help templates, group feeds, icebreakers, idea management, internal wikis, and meeting tools to enhance communication workflows. Boost Team Productivity Use daily recaps, agendas, meeting notes, product feedback, wins lists, and a lightweight sales CRM to increase productivity. Simplify HR & Recruiting Implement surveys for employee benefits, exit interviews, eNPS scores, internal referrals, interview questions, and new hire feedback, alongside contractor time tracking and other HR templates.

Goodmeetings

goodmeetings.ai

Goodmeetings is a video first AI & Analytics enabled platform built exclusively for remote sales. Beyond traditional video meeting needs of sales teams, it automates sales workflows for productivity & leverages AI to provide dynamic cues & nudges for sales conversion. It also empowers sales leaders through smart meeting meta data management & sales performance analytics.

Diligent Director

diligent.com

Diligent, the leading governance, risk and compliance (GRC) SaaS provider, accelerates success for organizations and leaders.

Copilot

copilot.live

Nobody should use old-school workflow chatbots when AI-powered chatbots can give 100x better user experience. Copilot.live helps you with just that: AI-enabled conversations on your website, for your visitors and users. Imagine a chatbot with ChatGPT capabilities but just for your product or website. Copilot.live is a platform where you can build a Copilot just for your website. Having a Copilot on your website is like having a smart receptionist for your brand who interacts and helps with all queries of your visitors. Additional functionalities of capturing leads, smart customer support assistance, and voice support make your Copilot a super-smart assistant. You can create and publish a customized chatbot within 10-15 minutes.

Rasayel

rasayel.io

Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs and Webhooks - Automations - Integrations (HubSpot CRM, Pipedrive, Salesforce (soon), 5000+ apps with Zapier, and more) - Mobile apps for iOS and Android Rasayel is fast, reliable, and intuitive. Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high quality sales conversations, and deliver exceptional customer experiences. Your team can respond to customers on the go using the Rasayel mobile app. You'll never miss an opportunity or lose track of a customer again. Rasayel integrates with the rest of your toolkit to ensure that your team has full context at all times, reducing human error and saving you time: - HubSpot: Automatically match Rasayel contacts with existing contacts in HubSpot. Log all your activities, and build native HubSpot reports from WhatsApp data. - Pipedrive: Log all activities, automatically match contacts, and build reports. - Salesforce: Coming soon. Talk to us to join the beta. - Zapier: Connect Rasayel to over 5000+ applications and systems. For advanced use cases, Rasayel's API unlocks the power of the Rasayel platform, allowing you to embed it into your existing systems, processes, and more.

Speexx

speexx.com

Speexx is a Time Magazine Top 20 Edtech company and the leading platform for people development in the digital workplace. The platform is built on the latest technology and a global network of top trainers and coaches to provide corporate language training, business coaching, mentoring, and skills assessment services to large organizations everywhere – fully integrated with client people tech and within a safe online environment. Over 1,800 organizations use Speexx for language skills training and business coaching services. With over 8 million users worldwide, and 300,000 sessions delivered 1:1 each year, Speexx is one of the most widely used corporate training solutions, with ongoing support in 14 languages. The Speexx platform meets all GDPR and CCPA requirements and holds certifications for ISO 9001, ISO/IEC 27001:2022, TISAX, and AZAV. Speexx also maintains all essential ESG and CSR certifications. The company has earned over 200 tech innovation awards and industry recognition worldwide. Speexx was established in 2012 and has 2,000 staff and coaches and offices in Munich, Madrid, Milan, Paris, Sao Paulo, New York, and Shanghai, plus representation in more than 60 countries worldwide.