Capacity
capacity.com
Every company has customers and employees who need support. As demands rise, so do the tickets, emails, and phone calls that need attention—creating a repetitive, expensive, and painful support process that leaves customers waiting and teams overwhelmed. Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work. We offer solutions for self-service, agent assist, and campaigns & workflows to over 2,000 companies worldwide. Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform, powered by technology and talent from Cereproc, Denim Social, Envision, Linc, Lucy, LumenVox, SmartAction, and Textel. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis.
Nuclino
nuclino.com
Nuclino is a cloud-based team collaboration software which allows teams to collaborate and share information in real time. It was founded in Munich, Germany in 2015. Some notable features include a WYSIWYG collaborative real-time editor and a visual representation of a team's knowledge in a graph. In addition to its web-based and desktop application, in 2018, Nuclino launched a free mobile app for Android and iOS.
Usetiful
usetiful.com
Fight churn with great user onboarding! Usetiful is a Digital Adoption Platform focused on user onboarding, feature adoption, and customer self-service. It is flexible and powerful while remaining simple and affordable. Usetiful aims to close the gap between users and digital systems. Product tours and contextual help increase user retention and engagement in any digital software. With Usetiful you can build product tours, checklists, and tooltips, all without coding! Usetiful offers a free-forever version. It is well suited for single-page applications and complex SaaS portals.
PolyAI
poly.ai
PolyAI builds customer-led conversational assistants that conduct natural conversations with customers to solve their problems. Their conversational assistants understand customers, regardless of what they say or how they say it. They serve enterprises where customer conversation is an important part of doing business. Their customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications. Their enterprise clients deploy PolyAI conversational assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, their enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI was born in the same University of Cambridge lab that pioneered speech recognition. Together, they have published over 200 papers which have been cited over 14,000 times, and registered 7 patents with 4 more pending. PolyAI has offices in London and New York.
Keyspider
keyspider.io
Keyspider provides accurate search results with a cloud-based enterprise search engine. With Keyspider you can build your very own customized website search without the additional time or cost. Keyspider understands the customer’s requirements and delivers the right results to their search queries. The solution for websites to pave the way for better search experiences and improved conversions. It intends to redefine how customers navigate through customers' websites with a search-as-a-service that leaves no stone unturned. Increase relevance across mediums with tailored search.
Threado AI
threado.com
Threado AI is an AI Assistant that makes knowledge search obsolete. Powered by GPT-4o, Threado AI provides instant, accurate assistance for your customer facing and internal teams. Make your company knowledge accessible to your team with a secure custom AI agent. Setup in minutes securely, within Slack, MS Teams or as a Chrome extension.
Matilda Workspace
matilda.io
The All-New All-In-One Workspace for Modern Teams Embracing the concept of a unified workspace, Matilda brings a powerful suite of best-in-class apps together in one place, allowing teams across the globe to connect, create, coordinate, and delight their customers effortlessly. With its mission to simplify technology, Matilda empowers organisations to do more with less, making it an essential tool for startups to Fortune 500 companies alike. Key Features: -Powerful Apps Included: Matilda comes packed with a suite of powerful applications including Docs, Projects, Tables, Chat, Customers, and Copilot, ensuring that teams have all the tools they need to succeed. - Create with Ease: With Docs, teams can co-edit in real time, making document creation and coordination seamless. This feature aims to replace Google Docs, Notion, and Coda, by providing a more integrated and efficient experience. - Streamlined Project Management: Matilda's Projects feature allows for effortless management and tracking of every aspect of your projects. With capabilities like auto-scheduling, it's designed to replace tools like Jira, Trello, and Asana. - Advanced Data Management: Although Tables are coming soon, they promise to redefine data handling by syncing data from hundreds of sources or creating new collections, aiming to replace tools like Airtable, Notion, and Segment. - Seamless Communication: Chat brings all team communication into one place, integrated across projects, tasks, and docs, providing an alternative to Slack and MS Teams. - Customer Relationship Management: The soon-to-be-released Customers feature will allow teams to effortlessly track leads and manage customer interactions in one streamlined interface, aiming to replace Salesforce and Hubspot. - AI-Powered Assistance: Copilot offers custom AI assistants to help automate and streamline workflows, aiming to replace AI tools like ChatGPT and Google Bard. Conclusion: Matilda Workspace stands out as an all-encompassing solution that not only promises to streamline and simplify the way teams work but also embraces the future with its AI-powered capabilities and commitment to sustainability. Whether you’re managing projects, coordinating with your team, handling customer relationships, or leveraging AI for automation, Matilda Workspace provides an intuitive, powerful, and adaptable platform for every kind of team to thrive. Try Matilda today and experience the future of work, designed to help you deliver projects on time, every time.
Slite
slite.com
Slite is the fastest way to access trusted company information. Powered by AI, Slite’s knowledge base enables growing teams to instantly get the answers they need - without even searching. From onboarding guides to all hands notes, Slite keeps all types of company information centralised in one place. Docs stay organised, can be verified, and are tracked so everyone can get on with their work, informed. Replace all-in-one workspaces with a tool built for company knowledge and see it scale with your team. Join more than 200,000 companies that use Slite as their single source of truth today.
Khoros
khoros.com
Khoros Marketing enables clients to simplify their complex social marketing operation to build and protect their brand. Khoros Marketing offers customers: * Social Marketing: Orchestrate, govern, engage, and measure integrated social campaigns in an easy-to-configure and highly adaptable platform. * Intelligence: Stay ahead of your market, your competition, and your audiences with powerful, yet accessible insights based on real-time, unlimited search across public social channels. * Vault: Protect your brand across your social footprint with access and credential management. * Experiences: Inspire audience participation across your digital properties through the power of social UGC. * Key benefits include: Scale your interactions: Bring all your teams, channels, and content into one platform to manage integrated social campaigns. * Protect your brand: Centralized visibility and control over account access, content approval, and teams means protecting brand equity at scale. * Measure what matters: Translate your social performance to metrics that matter to your business with configurable dashboards and data exports. * Crisis management: Stay on top of any crisis by understanding when crises are emerging, and how and when to engage using real-time data and custom notifications. * Competitive intelligence: Develop competitive benchmarks and track your competitors’ campaigns to ensure meaningful brand differentiation.
Justclip
justclip.co
JustClip - Information & Knowledge Organizer. Capture information, annotate content, build knowledge connections, and stay organized. For individuals and teams of all sizes. Build an organized digital brain efficiently and productively. Main Features: 1. Capture bookmarks, images, files, video, articles, screenshots 2. Write notes, capture ideas, create interlinking documents 3. Build knowledge base by connecting information. Search knowledge connections with ease 4. Annotate web page, pdf, docx, image 5. Save book notes and quotes 6. QA engine to ask, discuss, and learn from others 7. Powerful search to quickly retrieve everything saved inside JustClip 8. Collaborate with anybody. Manage group of any size with role based permissions 9. Organize the way you want using nested folders, nested clips, tags, category, and more. JustClip for 1. Students 2. Educators - Teachers, Professors, Schools, Colleges 3. Lawyers and Law Firms 4. CA and CA Firms 5. Teams of any size and function
jarvic.ai
jarvic.ai
JARVIC empowers professionals and executives with innovative AI agents designed to streamline everyday tasks and unlock new levels of productivity. From managing schedules to automating routine workflows, our AI solutions free up valuable time, allowing you to focus on strategic initiatives that drive growth and innovation. Your daily operations will become a seamless, automated experience with the help of our agents, who handle every activity with precision and efficiency. Learn about a smarter, more efficient approach that lets you dedicate your time and energy to what truly matters.
Zingtree
zingtree.com
Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise applications. Their AI platform analyzes your data to build workflows that trigger relevant actions while reducing resolution times. One foundational platform that works across channels for the agent and customer experience, securely deployed and managed by business users. They specialize in Customer Support Workflow Automation for B2C enterprises, particularly those with complex products, stringent regulatory compliance and diverse customer segments. their primary industry focus includes Healthcare, Financial Services, Insurance, and Consumer Products & Services. - Reduce agent ramp time by up to 85% - Cut up to 70% of your contact center costs - Automate up to 50% of your ticket volumes
Acquire
acquire.io
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling, Acquire empowers teams to proactively resolve complex sales, service, and support issues in real-time across all channels. With Acquire, businesses can continuously engage customers while minimizing resolution time and redundancy. Acquire’s flexible and scalable software suite meets the customer service, sales, and support needs of any business — on any device. Acquire is headquartered in San Francisco. The company’s customers span the globe and include several Fortune 500 brands. Acquire is backed by groups like Base10, S28 Capital and Fathom Capital.
GullChat
gullchat.com
GullChat is a free international intelligent online customer service system: it uses instant messaging, audio and video, AI robots, big data, work orders and other technologies to provide help to customers, and connects to Facebook, WeChat, Shopify, and WordPress with one click , QQ, APP, webpage, Mailchimp and more than 20 popular applications. From customer service to marketing, improving sales conversion, full-scenario enterprise-level SaaS service for customers.
Sobot
sobot.io
We offer contact center solutions, including both customer service and marketing. Our product range includes AI Chatbot, Live Chat, Voice, Ticketing. We commit to delivering an omnichannel and intelligent solution, ensuring seamless customer interactions across various channels. We have notable clients such as Samsung, OPPO, DFS, Philips, J&T, and Air Liquide. Additionally, we have established partnerships with industry giants like AWS, Alibaba Cloud, and Meta. We want to empower businesses to achieve better customer experiences and higher satisfaction levels. Through providing cutting-edge solutions, we hope to drive success for our clients globally.
Gleen AI
gleen.ai
At Gleen, our mission is to delight our customers’ customers. Gleen AI is the world’s most accurate and capable generative AI for customer success teams. Our generative AI doesn’t hallucinate, can be deployed in less than 2 hours, integrates with leading help desk solutions, goes beyond simply answering questions by taking actions, and automatically unifies across fragmented knowledge. Gleen is based in Pleasanton, CA, and our team includes veterans from LinkedIn, Microsoft, Uber, Facebook, Siemens, Accenture, and McKinsey & Company.
Dixa
dixa.com
Dixa enables companies to deliver customer service as it is meant to be. Dixa helps customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Dixa's dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what Dixa calls Customer Friendship. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. Dixa does this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.
Wabots
wabots.in
Wabots is a WhatsApp Automation tool which helps the business to reach all the WhatsApp users. Wabots is a user friendly software to send WhatsApp messages to a number of contacts for a very less cost. Wabots can make you send messages to saved/unsaved contacts with attachments likes pictures, audio, videos and documents. This is a very simple and easy learning tool that can bring remarkable reach to your business.
MyHub Intranet
myhubintranet.com
MyHub provides a cloud-based CMS intranet used by hundreds of businesses of different sizes and in different markets across the globe. MyHub is super simple to setup, easy to manage and is fully customizable. MyHub requires no IT resources, and so you can have your intranet site online in minutes. The product has a number of pre-built intranet page templates and comes with a range of powerful business modules and tools out of the box. You simply and easily drag and drop functionality and content onto your secure custom intranet pages. MyHub hosted intranet software features are designed to ensure better sharing of knowledge, employee engagement and improved internal communications and include: - Fast download speeds, delivered via Amazon's managed network - Secure hosting environment (HIPPA) with high availability and automatic backups - Secure encrypted pages delivered using SSL/HTTPS - Easy to setup, 5 step site builder process - Dedicated support at no additional cost during setup stage - Assign administrators to edit different pages - Easy to manage, edit pages, add multiple users - Scheduled publishing of pages - Self-managed user password resets - Flexible permission settings, single or multiple pages, team or project pages - Easy to use administration tools - Customized pages, unlimited number of pages and sub-pages - Flexible layout and design options - Add text, images, videos and files - Embed HTML, iFrames, and JavaScript - Company staff directory - Secure document and file storage - Advanced search - News blogs and newsletters - Team and company forums - Calendars, quizzes, and surveys - Automate paper-based processes using fully customizable drag and drop business forms - Form actions, rules, email notifications and submission reports - Feedback and comments - User profiles and biographies - Social intranet features, follow me, activity wall, notifications, instant messaging and friends - Mobile responsive
Enchant
enchant.com
Better conversations with your customers. Our customer-centric products help you provide AI‑powered support with a personal touch. Omnichannel shared inboxes, knowledge bases & live chat. All in one intuitive platform. For teams of all sizes.
LabiDesk
labidesk.com
LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. - Customizable HelpCenter with Articles & FAQ for Self Service; - HelpWidget with automatic replies, to reduce the number of incoming requests; - Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues; - Canned Responses/ Macros for your Agents; - SLA, Department and Agents Roles, and Routing.
TeamSlide
teamsli.de
TeamSlide is a slide search and library solution with a PowerPoint add-in. Access all of your slides, images, and videos without ever leaving PowerPoint. TeamSlide checks your presentations for version control, prompting you when there are out-of-date slides. Seamlessly connect TeamSlide to SharePoint, Box, OneDrive, Google Drive, or any other content management system. Maximize the value of your content and build better presentations through TeamSlide's slide library capabilities.
Forumbee
forumbee.com
Forumbee is a modern cloud-based community platform which allows to create a branded online community with Q&A, discussions, idea generation and knowledge base articles.
DevRev
devrev.ai
DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity. Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams. DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.
Chatwith
chatwith.tools
AI chatbot that does more than just chatting. Plug in your content and data sources. Integrate with your services. Create a custom AI chatbot that not only chats but converts. Zero coding, on your website in minutes. Chatwith is an AI chatbot builder. It reads files, scrapes web addresses provided by you and connects to your services to let customers interact with your business through text. You can train your chatbot on any website address you want (eg. a public Notion link). Chatwith is meant primarily to be installed on websites, but can also just share it using a link or even create your own personal assistant!
SuperDesk
superdesk.ai
SuperDesk – a generative AI powered IT and customer service desk experience built on top of your native cloud platforms with components like AWS Bedrock and Databricks DBRX and with connections to your platforms for IT and customer service management like ServiceNow, Freshdesk, Zendesk, Salesforce, Hubspot and more. SuperDesk is meticulously designed to cater to the dynamic needs of businesses across the spectrum, from burgeoning startups to established global enterprises. SuperDesk platform’s scalability is central to its architecture, enabling personalized automation solutions that evolve with your business. Discover how SuperDesk can elevate your operational efficiency by exploring its tailored solutions across various industries and organizational sizes.
ProWiki
pro.wiki
Knowledge management for your team and organization ProWiki is your flexible knowledge base. Break down silos, turn data into knowledge, and foster collaboration. The time-tested open source software that powers Wikipedia, MediaWiki, is the foundation of ProWiki. Smoothly and effectively use the MediaWiki platform via dozens of bundled extensions and customizations. Use powerful collaboration tools and enjoy transparency via complete version history and change tracking pages. Hosted in the cloud, and available immediately.
Kore.AI
kore.ai
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human assisted and to build generative AI enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe.
Almanac
almanac.io
Almanac is how the fastest remote teams work on the internet, with more structure, more transparency, and fewer meetings. It's the only async all-in-one platform where you can write, approve, organize, and track docs. Whether you're looking to document knowledge, collaborate with teammates, or manage projects, you can do it all on Almanac.
Bloomfire
bloomfire.com
Bloomfire is a secure knowledge engagement platform that empowers teams to find information fast. Eliminate shoulder taps, frantic Slack requests, and repetitive questions by giving your team the knowledge they need, when and where they need it. Users can upload content in any format (including word documents, PDFs, videos, audio recordings, and slide decks) or create new content directly in the cloud-based platform. Bloomfire deep indexes every word in every file--including words spoken in videos-- so that users can quickly find what they’re looking for. Whether you’re looking to share knowledge across your entire company or within departments, Bloomfire helps break down silos and make information accessible to everyone who needs it. Bloomfire is currently powering the knowledge sharing efforts of leading companies including FedEx, Jackson Hewitt, Delta Faucet, and King's Hawaiian. Results customers have achieved using Bloomfire include: - Saving employees an average of 30 minutes a day looking for information - Decreasing the number of customer service calls placed on hold by 50% - Increasing client satisfaction by 30% - Reducing internal emails by up to one third - Democratizing insights and research across lines of business
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