Askemo
askemo.nl
Askemo is the Employee Engagement and Customer Satisfaction Survey platform that truly works. It simplifies feedback collection with short, impactful questions. Users optimize performance with the highest response rates in the market. Solutions: * Employee Engagement: Engage employees effortlessly. Askemo makes it as easy as sending a 'Tikkie.' Employees respond anonymously, and feedback is instantly visible in their dashboards and analytics, converting into actionable insights. * Customer Satisfaction: Optimize customer satisfaction with its efficient feedback process. It collects quick responses, gains real-time insights, and allows immediate action to enhance the customer experience. The solution includes the integration of NPS, CES, and CSAT scales and allows customizable questions tailored to specific needs. Why Choose Askemo: - Highest Response Rates: Up to 82% engagement (20% above market average). - Real-Time Analytics: Immediate insights and user-friendly dashboards. - Seamless Integration: 100% open API for easy tool integration (It connects with the tools already in use). - Actionable Insights.
AirVote
air-vote.com
A customer's complaint is a gift, but not all customers leave feedback, and a business cannot always see all its problems. Often, things simply fall through the cracks, and the team cannot follow up on everything. A company working directly with customers, patients, or passengers suffers the most. Problems with staffing, shift scheduling, and even basic household items, such as unexpected messes in the restroom, can go unnoticed. A business may be unaware of some service problems that are obvious to its customers. Statistically, 2% of customers leave their reviews on social networks. Many of these reviews can hurt the company's reputation for no reason: all the business needs is to help "shine the light" on the problem to fix it quickly. To solve this, AirVote was created. Its QR Smileys help flag small problems before they grow big and manifest as negative reviews. The tool provides the business team with an internal quick feedback mechanism that connects them with their customers in real-time. Happy feedback is directed straight to the company’s social media pages. For the customers, the AirVote QR Smiley is an easy, comfortable way to express their in-the-moment experience or impression. And, yes – sometimes to vent! Feedback is anonymous: customers don't have to sign in or install any apps, which means the feedback is an honest critique or a genuine "thank you." By the way, over 50% of all responses are positive, and almost 100% of critical feedback is practical and actionable. This shows that individuals want to do the right thing when expressing their frustration and do not hesitate to say thanks when it's due.
Zeffi
zef.fi
Ready to take customer experience to the next level? You can connect and explore how Zeffi can help delight customers and drive sustainable growth. Zeffi continues to shape the future of CX and empowers businesses to thrive in an ever-evolving digital landscape. Together, you can build stronger, more meaningful connections with customers and unlock new possibilities for success. Zeffi ensures successful decision-making, employee happiness, and customer success with delightfully easy and intelligent surveys.
Wiseback
wiseback.com
Go beyond feedback with experience management platform: perform in-depth analysis of critical metrics, like nps, csat, ces to enhance actionable insights Wiseback offers AI powered SaaS platform for companies, which allows to easily collect feedback and manage customer & employee experiences in an omni-channel structure.
EvaluationsHub
evaluationshub.com
EvaluationsHub is your easy way to automate B2B Customer Experience and customer health scoring with over 100 metrics for improved retention. EvaluationsHub's evaluation software allows businesses to collect feedback from their customers or suppliers in a structured and organized way. The software includes customizable survey templates, automated reminders, and detailed reporting tools to help businesses make sense of the feedback they receive. EvaluationsHub's software also includes advanced analytics features, such as sentiment analysis and trend tracking, to help businesses identify patterns and trends in their feedback data. EvaluationsHub's evaluation software is designed for businesses of all sizes and industries. Any business that wants to improve their customer or supplier experience can benefit from using EvaluationsHub's software. Some specific industries that may benefit from using EvaluationsHub's software include manufacturing, b2b services, education, and retail.
Userfeed
userfeed.io
Capture, manage, and close the loop on product feedback where customer engagement happens: Intercom
InputKit
inputkit.io
InputKit is a web-based customer experience software specializing in customer satisfaction monitoring and staff evaluation. The company was founded in 2017 by Philippe and co-founded by Jean-Philippe Fong. We help more than a hundred companies in Quebec that have one thing in common: offering the best customer experience and being the best in their industry.
Chatter Research
chatterresearch.com
Chatter equips the right team with the right insights at the right moment, helping them take action when it matters most. Its conversational format drives 8X more engagement than traditional surveys, giving the brand the tools needed to improve customer and employee experience with intention.
Callexa
callexa.com
The vast number of available integration possibilities makes Callexa Feedback the perfect tool to perform NPS surveys. React quickly on complaints, measure the allover performance of your support and collect valuable information to improve your services further. Callexa Feedback is your choice if you want to want to identify the perception your clients have towards your company.
Appzi
appzi.com
They help startups and SaaS businesses build better products by making user feedback easy. There’s no question that anyone building a website or product needs feedback. The problem is that the tools available today tend to be either too limited or too complex, poorly designed, or simply too expensive. They are building a beautiful, easy-to-use, hassle-free, and affordable feedback tool that will help users capture bugs, suggestions, and feedback about their products.
Testimonial Tree
testimonialtree.com
Grow you business through your happy clients! Testimonial Tree helps you gather & share your best customer feedback on sites that get you more referrals Testimonial Tree is an innovative product allowing your business to utilize social media as a marketing tool to promote new products and services. From small business to enterprise solutions, Testimonial Tree will help your customers promote your business for you.
Pulse Insights
pulseinsights.com
Pulse Insights creates software to help enterprises collect and activate customer feedback in their digital channels.
SurveyStance
surveystance.com
SurveyStance helps you capture customer feedback in the easiest way possible! Our One Tap Smiley Feedback Kiosk and Email Signature Survey are both designed to make it simple for customers to provide feedback, and all responses are viewable in a centralized dashboard. Get the feedback you need without the hassle.
Affiniv
affiniv.com
Affiniv is a customer experience platform that helps businesses collect NPS, CSAT, and customer feedback in general, analyze it using AI, and uncover actionable insights for business growth. Using its product, users can create surveys, send them through multiple channels (Email, WhatsApp, Web-Embed, etc.), and then analyze the responses on an AI-powered dashboard. Brands utilize this feedback to improve their existing products and processes, gather ideas for new launches, and convert detractors into promoters. Affiniv is affordable, easy to use, and includes 1:1 onboarding support. It is a bootstrapped SaaS business focused on building a high-quality product for its global customer base, with customer experience at the heart of its mission.
Askem
askem.com
52% of web visitors don’t find what they’re looking for. To discover exactly what web users need from website content, they can turn to Askem. Askem is a content maintenance software designed to ensure website content is relevant, accurate, and current, utilizing quantitative metrics and qualitative user feedback. Its mission is to help today’s digital teams achieve success in their web content and user experience. Askem is currently trusted by organizations such as Northumbria Healthcare NHS Foundation Trust, Bedfordshire Police, the Health and Care Professionals Council, Zero Waste Scotland, the Association of the British Pharmaceutical Industry, and Community Union, among many others.
QaizenX
qaizenx.com
Amazing Customer, Employee, Community Experience is the Key. Get Feedback, Act on insights & Make it Exceptional. QaizenX is a next-generation online feedback platform that addresses basic feedback needs at best. Its solution offers a range of pre-built and custom templates that you can use to conduct feedback surveys in business areas such as Customer Satisfaction, Employee Engagement, Market Research, Community Experience, and others. With QaizenX's advanced reporting systems and data visualization, you can make smarter decisions. Key Features Includes: - Easy to use feedback platform - Create Seamless Feedback Forms - Variety of pre-set questions - Survey-Ready popular case templates - Multi-lingual, Multi-Device - Easy to embed in emails and web - Brand Personalization: Piping, Brand Reflection, Custom Theme - Skip Logic, Auto-fill, Expressions - Real-time result tracking - Filtered report, By question or by demographic, etc. - Advanced Analytics, Cross-tab, sentiment, etc. - Export or Share data with your team - Customizable for any industry - Small & Medium Business (SME) - Government - Healthcare/Hospital - Travel & Tourism - Hotels & Restaurants - Retail - Education - Events & Exhibitions - Franchisee
Responster
responster.com
Responster is a beautiful and easy-to-use survey tool that helps companies and organizations interact more efficiently with their customers, partners, and employees. It provides users with the clarity, collaboration, and control needed to make feedback a natural part of product, service, and business development. Responster takes pride in being user-driven in everything it does and is always working hard to iterate and improve its product. The company strives to be a leader in feedback-driven business development and to continuously enhance its support for organizations that want to make smarter, more informed decisions. Responster helps its customers: * Create one-of-a-kind branded surveys that display perfectly on any modern device. * Boost survey response rates through great user experiences. * Obtain actionable insights in real time. * Make quicker and better data-driven decisions.
Recollective
recollective.com
Recollective is the ultimate qualitative research platform with a simple mission: to help you conduct your research, your way. Researchers choose Recollective because of the flexibility our platform offers. From testing and customer journeys, to ideation and user experience, the Recollective platform helps you bring any research method to life. With the most comprehensive suite of asynchronous and live capabilities combined in a single intuitive platform, it's easy to do the research you love and uncover the insights you need.
MetrixLab
metrixlab.com
MetrixLab is a fast-growing global market research and insights company that's challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges partnerships to drive sustainably equitable growth. From creative testing to brand tracking, and packaging to e-commerce optimization, MetrixLab’s range of solution suites adapts to fit all types of budgets, timelines and business needs. Active in more than 90 countries, MetrixLab is a proud partner to more than half of the world’s top 100 brands and part of Toluna.
Informizely
informizely.com
Informizely is a powerful website survey tool that helps companies capture actionable insights that can be used to find new opportunities for growth, increase conversion rates, revenue and decrease churn. The in-site surveys and polls integrate seamlessly with your website through beautiful sliding widgets, instead of intrusive pop-ups. The advanced targeting allows you to engage the right customers at the right time. The reporting suite could then be used to quickly drill down on the data and find relevant insights - this information can then be exported ready for meetings / presentations.
Trustmary
trustmary.com
Trustmary helps you get more customers directly from your website with the help of Reviews That Matter. Show the right reviews at the right time, in the right place, in the right way, to the right visitor. Collect reviews that matter – automatically and efficiently. Here's what Trustmary can do for you: 1. Display reviews on your website with functional widgets. 2. Collect new text and video reviews. 3. Identify and highlight your best-performing reviews with AI. 4. Gather customer feedback and measure customer satisfaction. With Trustmary, you can automate the whole process from finding customers who are willing to recommend your business, to sharing their reviews online. As a result, you build trust and boost your website's conversion rates. Trustmary was founded in 2015 in Finland and is headquartered in the city of Jyväskylä. Today, Trustmary has customers from over 100 countries.
Marcom Robot
marcomrobot.com
At Marcom Robot, they focus on ensuring that the leads generated by the marketing team have quality data so that the sales team can act on them immediately and meet their SLAs while creating a healthy pipeline. The Data Enrichment Engine and Email Validation Bot are designed to provide as much information as possible about both new leads and existing customers. They also automatically identify quality email addresses, allowing them to eliminate junk leads right away. This data hygiene helps improve lead routing, speed up sales follow-ups, and increase conversion rates—all while reducing data storage costs and maximizing their investment in a Marketing Automation System and CRM. Emerging from digital marketing, they understand that today’s digital marketing is centered around generating more MQLs. More leads (or MQLs) mean more campaigns, which necessitates additional landing pages to drive traffic. This is where their drag-and-drop Landing Page Builder comes in handy. It is designed to scale the process of building high-converting landing pages for various campaigns, including pay-per-click, events, email marketing, webinars, and promotions. No dedicated HTML developers or designers are required. Users can choose from a variety of templates or create their own landing pages from scratch. The built-in real-time email quality scoring feature will help automatically identify the best leads, enabling quick handover to the sales team.
LaunchNotes
launchnotes.com
LaunchNotes is how Product teams unlock Product Success with continuous change comms, shareable roadmaps, actionable feedback, and more. LaunchNotes delivers exceptional customer experiences by keeping your teams aligned with the product development and release pipelines and your users excited about and engaged with every product update.
Centercode
centercode.com
Centercode is a user testing automation platform that transforms how you collect and analyze pre-release customer feedback. Its delta testing system uses intelligent technology to produce rapid results with minimal time investment. Imagine: continuous, up-to-the-minute customer insights ahead of every release. Centercode offers - Feedback automation, including sentiment-driven feedback forms, smart scoring, and workflows to eliminate the endless hours you spend copying and pasting feedback between tools. - Smart prioritization, which organizes your feedback based on its impact on product success and routes high-priority feedback to relevant teams automatically. - Tester automation, from finding testers to keeping them active in your projects. With fine-grained profiling, automated engagement, and community-building tools, your testers will love your tests as much as they love your product. - Project automation that automatically plans for you, manages tester engagement through machine learning, and distills results in easily digestible scores—ensuring your project’s success. - Turnkey dashboards and reports present robust analytics and scores. Centercode gets everyone speaking the same language and makes it simple to identify areas for improvement, communicate across teams, and demonstrate ROI. - Flexible APIs that enable anyone to create powerful integrations — no developer required. - The highest levels of security, reliability, privacy, and compliance so you can protect your customers and your organization. Centercode is GDPR and CCPA-compliant. 1 in 4 Fortune 100 companies relies on Centercode's powerful, data-centralized platform to bring customers to the product development table. Whether you're a solo act or a full-scale team, Centercode empowers you to create flexible projects, maintain high user participation rates, and produce continuous product insights to support high-speed development.
Sogolytics
sogolytics.com
Founded in 2013, Sogolytics answered the market demand for a robust survey platform delivering high-quality analysis at an affordable price. Today, clients worldwide trust Sogolytics with their most sensitive data as they investigate customer experience, employee engagement, and more. Our experience management platform was developed to fuel business growth by providing real-time, actionable insights for a wide range of organizations across industries. SogoCX is a comprehensive system for enhancing every aspect of an organization's customer experience. This means improving conversion rates, streamlining data management, and understanding customer needs to drive return on investment. With SogoCX, organizations leverage touchpoints to measure key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). SogoEX helps organizations gather, analyze, and leverage data to transform the employee experience. The software was designed to allow HR and company leadership to drive organizational change through employee engagement, support an exchange of ideas, and to provide a secure space for honest feedback. From designing and distributing questionnaires to turning analysis into insights, the Sogolytics platform seamlessly automates data collection and informs your most important decisions. Sogolytics sets itself apart from competitors through its consistently high user ratings, second-to-none reporting engine, industry-leading data security, and 24/7 customer support.
ProsperStack
prosperstack.com
ProsperStack: The only platform that automates and enhances subscriber acquisition and retention experiences so you can keep the customers you’ve already earned.
Simplesat
simplesat.io
Struggling to get actionable insights from customer feedback? Simplesat helps businesses uncover what their customers truly think by integrating seamlessly with your existing tools. Many companies waste time with disjointed feedback systems, but Simplesat centralizes and simplifies the process, making it easy to gather, understand, and act on customer opinions. From reducing churn to boosting satisfaction, we empower businesses to close the feedback loop efficiently, ensuring no insight is lost and that you can respond quickly to both concerns and praise.
SmileBack
smileback.com
SmileBack is the customer satisfaction platform designed for MSPs. Its CSAT + NPS tools help IT professionals collect, report and act on customer feedback. SmileBack enables helpdesks and IT support professionals to gather abundant, actionable feedback. With a 42% average survey reply rate, businesses get powerful insights that attract and retain customers. Founded by helpdesk professionals for helpdesk professionals, SmileBack are the feedback specialists.
Nicereply
nicereply.com
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.
Glassbox
glassbox.com
Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their customers online. Purpose-built for the enterprise, Glassbox securely captures data across infinite digital interactions to understand the root causes behind customer behaviors, transforming data into decisions so brands can act in mere minutes. Customers across industries and geographies, including Marriott Hotels & Resorts, Quicken, Inc., Credit.com, Danone, L’Oreal, Nestle, Ace Hardware, Air Canada, and 60% of the largest U.S.-based banks, choose Glassbox to translate deep customer insights into enhanced digital experiences, leading to improved brand loyalty, conversions and revenue.
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