Customerly

Customerly is a comprehensive customer service and marketing automation platform designed to enhance customer relationships and streamline communication processes. It integrates live chat, helpdesk, CRM, and marketing automation tools, providing businesses with a unified approach to managing customer interactions. The platform offers advanced live chat capabilities, including video live chat, which allows for face-to-face conversations with customers, improving engagement and support quality.

Key features of Customerly include AI-powered chatbots that automate responses and qualify leads, customizable chat templates for personalized interactions, and visitor segmentation tools to tailor communication based on customer behavior. The platform also supports workflow automation, enabling businesses to create automated chat and email messages based on customer actions. Additionally, Customerly offers robust analytics and reporting tools, providing insights into customer interactions and support performance.

Customerly's integration capabilities allow it to connect with various channels, including social media and email, ensuring that all customer conversations are centralized and easily accessible. The platform supports REST API integrations, making it compatible with a wide range of applications. By combining these features, Customerly helps businesses optimize their customer support processes, improve customer satisfaction, and enhance overall communication efficiency.