CustomerGauge

CustomerGauge is a comprehensive customer experience platform designed primarily for large enterprises, particularly in industries such as consumer packaged goods, beverage, logistics, manufacturing, technology, and IT services. It specializes in managing account experiences by integrating customer feedback with revenue data and account-based methodologies. The platform offers a range of features to help businesses improve their customer relationships and reduce churn.

Key features of CustomerGauge include a state-of-the-art survey builder, customizable survey campaigns, and support for various customer satisfaction metrics such as Net Promoter Score (NPS), Employee Net Promoter Score (eNPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). It also provides text analytics and sentiment analysis to help businesses understand customer feedback more effectively. Additionally, the platform offers account listing and multi-stakeholder management, along with role-based dashboards for different personas. CustomerGauge's case management system allows businesses to evaluate how well they close the feedback loop, ensuring that customer concerns are addressed promptly.

By focusing on account-level insights and financial value analysis, CustomerGauge helps businesses prioritize their efforts on high-value accounts and assess risks through comprehensive SWOT analysis. This approach enables companies to enhance their customer experience strategies, improve customer retention, and ultimately drive business growth.