Verizon

verizon.com

Verizon is an American wireless network operator that previously operated as a separate division of Verizon Communications under the name of Verizon Wireless.

Headway

apps.get-headway.com

Headway for Business is the #1 downloaded corporate program that provides corporate bite-sized learning. Much research has shown that a person's focus span is getting shorter. So new challenges in corporate learning are: employees are developing slowly; they have gaps in soft skills. One of the best ways to self-development is non-fiction books. But, finishing one book takes time. So, Headway offers 15-minute non-fiction book summaries in different formats. We let people read more and learn faster. Headway for Business offers: - 1,500 non-fiction book summaries in different formats for quick information consumption and speed self-growth; - individual self-growth plans for quick career progression; - guidelines and content plan for engaging employees to read and learn more; - team performance analytics; - a tool to save L&D managers time, as Headway will cover part of the learning process; - personal manager to build the best service for each client.

YouMail

youmail.com

YouMail, Inc. protects consumers, enterprises, and carriers from harmful phone calls. It protects consumers with app-based call protection services. It protects consumer-facing enterprises by detecting and helping to shut down imposter traffic that can lead to financial or brand damage. It protects carriers with robocall mitigation services that detect when bad traffic is originating, traversing, or terminating on their networks. Its direct consumer solutions answer over a billion live calls per year across well over 10 million registered users, powering America's most robust telephone sensor network in identifying and providing zero-hour protection against illegal calling campaigns and cyberattacks. It also operates the Robocall Index™, the nation’s definitive source on telephone network activity and attacks. YouMail, Inc. is privately funded and based in Irvine, California. YouMail Free includes: * Call blocking to protect you from known spammers * Text blocking to stop messaging scams * In-app voicemail (optional) with “smart greetings” for added safety * Free Privacy Scan to identify where your personal info is exposed online YouMail Plus includes: * Everything from free, and . . . * Call Screening to stop all the bad guys * Enhanced text and voicemail protections for added safety * Removal of your exposed info from data broker websites

MightyCall

mightycall.com

Created by a team with over 20 years of expertise in virtual telephony, MightyCall’s Call Center easily adapts to your business workflow. Our customizable settings ensure the solution fits your unique needs, leading to simplified communication and improved revenue. Standout Attributes: Real-time feedback tools, dedicated supervisor workspaces, and detailed agent performance reports offer efficient management and in-depth performance analysis. Effective Call Handling: Efficient call management features and multi-level IVR systems ensure smooth, prompt responses to customer inquiries. Streamlined Record Keeping: Voicemail transcripts facilitate easy reference and efficient follow-ups. Intuitive Interface: A user-friendly interface houses these robust functionalities, simplifying navigation and operation. Unwavering Support: Our committed support team stands ready to assist with live onboarding or any other issues, emphasizing our dedication to your satisfaction. Choose MightyCall for a partnership that boosts your business communication to new heights in the landscape of virtual telephony.

OpenText

opentext.com

OpenText Corporation (also written opentext) is a Canadian company that develops and sells enterprise information management (EIM) software.OpenText, headquartered in Waterloo, Ontario, Canada, is Canada's largest software company as of 2014 and recognized as one of Canada's top 100 employers 2016 by Mediacorp Canada Inc.OpenText software applications manage content or unstructured data for large companies, government agencies, and professional service firms. OpenText aims its products at addressing information management requirements, including management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.OpenText employs over 14,000 people worldwide and is a publicly traded company, listed on the NASDAQ (OTEX) and the Toronto Stock Exchange (OTEX).

Hypertype

hypertype.ai

Hypertype automatically write emails for you. Easily upload your company data, such as PDF and CSV files, and knowledge base, to tailor responses. +1,000 teams. Hypertype is an innovative AI-powered tool designed to enhance customer support and communication for businesses. It acts as a superhuman support assistant, enabling teams to respond to customer inquiries swiftly and effectively.

500apps

500apps.com

CRM.io by 500apps is an advanced CRM Software to Drive more sales and grow your business faster with the best cloud-based Customer Relationship Management software. Get access to 50 apps for $14.99 per user. Features: 1. Lead Management: Lead Management Software could add and manage all your leads at one central location. Easily manage customer information and nurture customer relationships using best-in-class contact management features. Close more deals with less work. 2. Contact Management Software: Contact Management Software by CRM.io could manage customer information and grow stronger customer relationships from one central location. 3. Account Management Software: Smart Account Management Software understands your customer’s business needs and win more deals with a strategic view of key accounts in your sales pursuits. 4. Deals Management: Deal Management Software could track, manage, and win more deals with the growing business. 5. Sales Automation Software: Sales Automation Software for growing businesses to easily automate complex sales processes. Smart, powerful sales automation, Save time, streamline your sales process, and scale your business by automating your sales and business workflows in minutes.

ScalePX

scalepx.com

ScalePX is an AI-powered platform redefining customer support for e-commerce and retail, enhancing every interaction across the product journey. Built to scale effortlessly, our AI-driven tools help you engage, support, and optimize customer experiences like never before. * Clue AI: Provide instant, accurate, and product-aware answers to customer questions on your online channel, 24/7. Clue AI identifies the product a customer is viewing and offers real-time support, transitioning only complex questions to support agents for efficient resolution. * QuickPage: Replace traditional product manuals with interactive, QR-accessible product pages. It empowers customers to access product manuals, AI support, FAQs, and upsell recommendations directly from their devices. * Help Center: Deliver on-demand, self-service support with a dynamic knowledge base. Customers can easily find product guides, tutorials, and answers to frequently asked questions, and AI support, reducing support inquiries and improving satisfaction. * Analytics Engine: Unlock powerful insights with AI-driven analytics that monitor customer interactions, identify trends, and highlight opportunities for improvement. The Analytics Engine provides a comprehensive view of support performance, helping you optimize customer engagement across channels. Founded to drive innovation in customer experience, ScalePX is committed to helping businesses create exceptional, scalable support systems that keep customers engaged and informed every step of the way.

Kommunicate

kommunicate.io

Kommunicate is an AI-Powered Customer Service Automation Platform designed to deliver a superior customer experience. Its main feature includes the ability to use generative AI-powered chatbots and live chat for automating customer service. The platform assists in efficiently scaling and automating customer communication. The tool includes a 'Kompose Chatbot Builder' and a 'Generative AI Chatbot' which are used to devise and implement AI chatbots tailored to specific business needs. With its Dialogflow Integration feature, it allows businesses to help streamline their chatbot creation process. Other features include FAQ Chatbot, Live Chat and solutions catered to specific industries such as eCommerce, healthcare, education, and banking. Integrations with popular platforms are possible, enhancing omnichannel messaging and offering CRMs, automation, and analytics. Furthermore, it allows the creation and management of WhatsApp business chatbots, enhancing omnichannel customer interaction. With features like codeless chatbot building and effortless, accurate, and immediate training, it facilitates easy deployment and plug-and-play integrations. Its designed explicitly with customer service automation in mind, aiming to increase first response time, reduce average resolution time, decrease cost per resolution, and increase customer retention rate.

LumenVox

lumenvox.com

LumenVox is a leading provider of carrier-grade speech technology for organizations around the world. As part of Capacity, LumenVox transforms customer experiences with AI-driven speech recognition and voice authentication technology. LumenVox’s DNA is grounded in 20 years of voice technology and delivers the most comprehensive, cost-effective, and flexible speech offering. The company’s deep history in speech and voice technology enables companies to build voice experiences that not only understand what is being said, but also identify who is saying it. LumenVox is the only provider to give companies the flexibility and control they require to easily integrate applications in any environment – on-premise, multi-cloud or a hybrid model. In comparison to other speech providers, LumenVox can typically decrease the total cost of ownership (TCO) by as much as 35 percent. In addition, LumenVox can deploy new language models in an average of 60 days or less, where most providers require six months or more. ASR with Transcription is the cornerstone of the LumenVox software portfolio. LumenVox’s speech and voice software stack operates on a foundation of artificial intelligence and deep machine learning to deliver high performing future-proof speech technology. Powered by end-to-end deep neural networks, LumenVox’s ASR engine accelerates the ability to add new languages and dialects to serve a more diverse base of users. In conjunction with ASR, LumenVox offers Text-to-Speech (TTS) software to verbalize written text. This allows companies to turn chatbots into voicebots. Through LumenVox’s state-of-the-art toolset, companies can perform tuning and transcription–including parameter, grammar and version-upgrade testing–for any speech recognition application. The toolset helps customers avoid expensive, time-consuming professional services every time they need to augment their speech-enabled application. Customers who are on legacy ASRs can benefit from the toolset by having the ability to easily migrate their grammars and confidence values over to the LumenVox ASR.

FeatureFind

featurefind.io

FeatureFind empowers businesses of all sizes to harness user feedback for smarter product development. Engage your community by providing a platform for customers and teammates to share insights, vote on desired features, and participate in meaningful discussions. FeatureFind is a user feedback and feature request platform designed to help businesses collect, organize, and prioritize customer input. With an easy-to-use interface, teams can manage feedback, track feature requests, and align product roadmaps with customer needs. FeatureFind simplifies the process of turning feedback into actionable insights, helping product teams build better products faster.

Kimiya AI

kimiya.ai

AI Kimiya is an advanced AI digital human that revolutionizes customer interactions with lifelike avatars and human-like responses. Kimiya's AI-powered Digital Human assistant revolutionizes customer service by providing a consistent, scalable, and cost-effective 24/7 solution that addresses the key pain points of human-based customer service. This innovative platform leverages advanced conversational AI technology to deliver natural, human-like interactions, empowering businesses to deliver exceptional customer experiences.

IdeaApe

ideaape.com

The only AI Market Research Tool that works. Identify real problems that your target market faces. Tailor your content strategy to address your clients' unmet pain points. Understand your target market's willingness to pay. Develop a proven go-to-market strategy, backed by real pain points. Understand how your target audience looks at your competitors. Use IdeaApe to successfully identify and address unmet needs in your target market, you can develop groundbreaking products that resonate deeply with customers, creating strong market differentiation and fostering loyalty.

Cyft

cyft.ai

Skip the hassle of logging in and navigating screens in your PSA. Use Cyft to seamlessly update tickets and log billable hours hands-free. Revolutionize your MSP with Cyft, the first AI agent for managed service providers. Streamline operations, automate complex tasks, and transform ticket overload into strategic growth opportunities. Cyft is a cutting-edge platform that leverages artificial intelligence to enhance business operations through advanced data analytics and automation. It focuses on transforming complex data into actionable insights, helping organizations make informed decisions.

Cube

cubehq.ai

Generate hyper-personal, brand-relevant replies for customer reviews and queries using ChatGPT. Founded by an alumnus of Stanford, Wharton, and IITs, Cube is a generative AI startup helping multi-location businesses streamline online reputation management and customer care. It is leveraging ChatGPT to revolutionize customer care. Cube helps teams save time on repetitive tasks, boost productivity, and personalize customer interactions at scale. Cube is powered by ChatGPT, backed by leading investors like Peak XV (previously Sequoia India), Graph Ventures, and angel investors, and trusted by some impressive businesses in healthcare, real estate, hospitality, and storage. Key Features: * Review Collection: Unified management across all and any platforms. * AI-Powered Responses: Generate personalized responses using advanced AI. * Automated Responses: Automate replies with rule-based responses. * SEO-Optimized Responses: Enhance your SEO with keyword-rich responses tailored to boost visibility. * Email Alerts: Get notifications for new reviews and keywords. * Multi-Location Support: Manage feedback across different locations seamlessly. * Unlimited Users: Tailor permissions for various team roles. * Ticketing System: Organize and assign review follow-ups. * Major Platform Integrations: Seamless connectivity with Google, Yelp, TripAdvisor. * Sentiment Analysis: Understand customer emotions through advanced analytics. * Rating Reports: Access concise reports on online ratings. Special Integrations: * Restaurants: Trained models which can understand and respond to restaurant reviews on Doordash, UberEats, OpenTable, Grubhub and provide insights on recurring themes in reviews. * Hotels and Rentals: Integrations with Booking, Expedia, Hotels.com, Agoda, Airbnb for hotel-specific reviews.

Clickiny

clickiny.com

Enhance your business with Clickiny! Increase customer engagement effortlessly with its all-in-one solution for WhatsApp chat buttons, forms, bookings, and more. Clickiny is perfect for businesses and individuals who want to streamline communication through WhatsApp. Whether you're looking to capture leads, manage appointments, or provide an easy way for customers to reach you.

AdsEra

adsera.in

Adsera is an innovative and rapidly growing SaaS platform that is transforming the way businesses engage with their customers. It firmly believes that meaningful customer relationships are built through conversations, and its cutting-edge customer engagement software, built on WhatsApp's Business API, empowers businesses to have personalized, real-time interactions with their customers at scale. In today's on-demand economy, where customers expect fast and seamless service, Adsera enables companies to deliver exactly that. Its user-friendly platform makes it incredibly easy to get started. Setting up and running Adsera takes minimal time and effort, allowing small and medium businesses to quickly embrace its solution.

Addy AI

addy.so

Addy AI is an innovative platform designed specifically for mortgage lenders, aimed at streamlining the loan origination process. By leveraging advanced AI technology, Addy AI helps reduce manual work for loan officers, enhancing efficiency and enabling faster loan closures—often in just days instead of weeks.

Teleportivity

teleportivity.com

Teleportivity allows specialists to look their customers in the eye from anywhere in the world; to assist, face-to-face and on-demand, at your physical location using the latest in digital technology. Teleportivity creates connection solutions for the modern age of communication, blending the efficiency and scale of digital with the power of the personal touch. Security Industry Association (USA) - Winner 2021 "Judges Choice" ** Intercoms - Your intercom, reimagined. Redefine what your intercom is capable of with a new level of accessibility, functionality and ease. ** Video Concierge - Your concierge, reimagined. No more staff shortages. No more unattended front desks. Just unparalleled service from anywhere to anywhere. ** Help as-a-service - Service at scale, reimagined Whatever your requirements, support your staff and customers across thousands of access points with ease.

PhingooCRM

phingoocrm.com

PhingooCRM is a cloud-based CRM solution tailored for modern call centers, equipped with advanced tools for effective resource management. All CRM systems are highly adaptable, designed to meet the unique needs and processes of your organization. If you're looking to implement PhingooCRM or already use it, it's important to note that updates, patches, and configuration changes can complicate things over time. Ensuring that your custom modifications remain functional after these updates is crucial. Traditionally, quality assurance teams or designated members perform these checks manually. However, as your organization grows, PhingooCRM workflows can become complex, and the volume of data increases significantly. Manual testing can be labor-intensive and error-prone, making it challenging to cover all aspects of the system. This is where test automation comes into play, helping you navigate the validation challenges efficiently. It can save considerable time and ensure smooth operations with minimal effort. However, there are some challenges to consider: * Ongoing Updates and Maintenance: CRM systems like PhingooCRM are constantly evolving, which means your automation scripts may break with new releases. Keeping track of these changes and updating your test scripts can become burdensome. * Complex User Interface: The strength of CRM systems lies in their ability to manage intricate business workflows, which can lead to a complicated user interface featuring dynamic object IDs, nested iFrames, and detailed object trees. Automating these elements with traditional tools can feel like piecing together a puzzle. * Custom Reports: Reports are tailored to your specific requirements, and automating them with legacy tools often necessitates programming expertise from your engineers. * Test Data Management: Managing large volumes of data and sensitive information requires a careful approach. Effective test data management is essential for extracting, masking, editing, and maintaining test data securely. * Skilled Personnel: Finding and retaining knowledgeable engineers proficient in automation tools and coding can be a significant challenge.

Nametag

getnametag.com

Nametag stops AI-powered attackers while saving 30% of your helpdesk costs. Nametag is the first identity verification platform for secure account recovery. Complete your IAM and MFA configuration with plug-and-play solutions that protect critical moments like MFA resets, password changes, and employee onboarding, while unlocking new automations and cost savings through self-service and agent-assisted workflows. Nametag solutions are built on Deepfake Defense™, the next-generation identity verification (IDV) engine that combines Cryptographic Attestation™, Adaptive Document Verification™, Spatial Selfie™ and other features to prevent AI-powered impersonation. It’s the only IDV that delivers the identity assurance needed in the age of generative AI and deepfakes. Global enterprises across social media, software, healthcare, insurance, finance, higher education and other industries trust Nametag to deliver secure, integrated account protection and cost savings at scale. Nametag customers eliminate over 50% of their IT tickets, reduce helpdesk costs by 30%, boost helpdesk agent efficiency by 5x, improve user experiences, and prevent account takeovers that lead to data breaches and ransomware attacks.

Manyface

manyface.io

Manyface is revolutionizing enterprise productivity with advanced AI technology. By automating routine tasks, its AI-powered agents, or Manyface Agents, free up employees to focus on creative and strategic work. Its platform is the foundation for enterprise-wide generative AI, delivering seamless, accurate, and secure solutions. Manyface Agents collaborate intelligently, breaking down complex tasks into manageable steps and leveraging existing enterprise tools. Continuously learning and improving, this agent delivers unmatched performance across departments, from customer support to data management and compliance. Key Features: 1. Personalized Avatars: Choose from a diverse range of avatars and tailor them to match your style, personality, or mood. Customize facial expressions, attire, and background to make your avatar uniquely yours. 2. Dynamic Conversations: Experience interactive and dynamic conversations with your avatar. Pose questions, provide prompts, or discuss various topics, and watch as your avatar responds intelligently, sparking engaging discussions. 3. Speech Synthesis: ManyFace employs cutting-edge speech synthesis technology to provide a human-like voice to your avatar, enhancing the conversational experience and creating a natural and engaging interaction. 4. Artificial Intelligence (AI) Interaction: Utilizing advanced AI algorithms, ManyFace ensures that your avatar's responses adapt and evolve over time, learning from previous interactions to enhance its conversational abilities and accuracy. 5. Expressive Communication: Your avatar not only speaks but emotes! Expressive facial movements and gestures bring an additional layer of realism, making your conversations feel incredibly genuine and immersive. 6. Wide Array of Topics: From casual chit-chat to in-depth discussions on various subjects, ManyFace accommodates a vast array of topics, ensuring there's always something to talk about and learn from. 7. Educational and Entertaining: Use ManyFace as an educational tool to simulate historical figures, literary characters, or scientific personalities, allowing for interactive learning experiences. Alternatively, use it purely for entertainment and enjoy light-hearted banter with your avatar. 8. Accessibility Features: ManyFace is designed to be inclusive and accessible to all users. It offers options for adjustable text sizes, various language support, and compatibility with assistive technologies, ensuring a seamless experience for everyone. By combining the strengths of large public language models and its own specialized models, Manyface Agents offer unparalleled accuracy and adaptability. When you choose Manyface, you're not just adding technology; you're gaining a highly skilled, AI-powered teammate.

Feedbucket

feedbucket.app

Feedbucket website feedback tool, is a script you install on your website. This enables users to submit website feedback through screenshots and recordings directly into your project management tool or ticketing system. Visual feedback and annotation tool for bug reporting, website development and design projects. 14 days free trial! Try Feedbucket for free - No credit card. No catches. No BS. Collect website feedback and report bugs directly from the website you are working on, without leaving the site. Get clear feedback with screenshots and video recording sent automatically with all technical data straight into your project management tool; Trello, Jira, Github, etc.. Work smarter: - Save time, 4 - 10 h estimated per project - Includes video recording and annotation - No more PowerPoints or Word documents - No more long and messy email threads - Happy clients and happy dev team In short: Cloud-based platform that helps businesses receive feedback on website functionalities via annotated screenshots, videos and more.

Fiidbakk

fiidbakk.com

Website visitors can leave comments and feedback through Fiidbakk widget. Open canvas commenting allows users to leave feedback where it matters the most. This gives website or web app owners clear insights for real improvement Fiidbakk is a tool that lets your users leave comments directly on your website. No pre-set questions, just honest feedback where it matters. It helps you understand exactly what users think and where they face issues, giving you clear insights for real improvement. Get feedback today - pinpoint what matters most to your users and make changes that boost engagement, conversions, and satisfaction.

Grypp

grypp.io

Grypp helps contact centers get closer to customers by providing a shared, engaging experience through immersive technology. Grypp's Digital Experience Platform (DXP) adds live synchronous interactions to existing voice, chat and messaging channels to elevate the contact center experience from transactional to emotional. With Grypp, contact center agents deliver a better customer experience, improve conversion rates, reduce handling time, improve compliance and much more. All this while serving customers in a way that's never before been possible. Agents improve performance, reduce call times and increase sales; customers have more compelling and productive experiences; brands gain happier, more loyal customers. Grypp is easy-to-use and works in harmony with existing comms solutions. It can be installed and run in minutes, reaching 47x ROI with immediate tangible value to all users. Grypp is shaping the future of communication, scaling to capitalise on the vast global opportunity to improve call center conversations and plans to reimagine communication globally. Be prepared to be Grypped!

Intelly

intelly.solutions

Intelly redefines the landscape of dashboard applications by focusing on those who truly drive business success—your sales and customer service teams. Its platform integrates gamification to create an environment where healthy competition thrives, fueling motivation and enhancing team dynamics. This approach not only boosts individual performance but also strengthens the overall team spirit. For managers, Intelly offers intuitive tools that make it easy to design and customize dashboards tailored to both team-wide and individual goals. These dashboards provide real-time visibility into key performance metrics, enabling managers to make data-driven decisions quickly and efficiently. In addition to powerful dashboards, Intelly incorporates advanced survey capabilities, offering valuable insights into customer satisfaction and employee performance. By gathering and analyzing feedback, organizations can identify strengths, uncover areas for improvement, and take proactive steps to enhance both customer experience and internal processes. Its platform seamlessly integrates with leading CRM and contact center systems like Salesforce, Genesys Cloud, and Zendesk, ensuring a smooth and efficient workflow. Whether your focus is on driving sales growth or delivering exceptional customer service, Intelly equips your team with the tools needed to excel. At Intelly, it is committed to transforming the way businesses approach performance management, enabling teams to achieve their full potential and delivering outstanding results across the board.

Yonyx

corp.yonyx.com

Yonyx is the leading cloud based platform for creating decision tree driven interactive guides. These guides are used for interactive troubleshooting, business process compliance, telemarketing, Human Resource processes, IT Helpdesk etc. Internal users access these guides from within CRM systems like Salesforce, Microsoft Dynamics, SAP, Oracle, NetSuite, ServiceNow, Zendesk etc. External users (e.g. consumers) access Yonyx interactive guides from your websites, mobile apps, social media pages etc. Using Yonyx guides for customer service helps improve consistency and quality of service delivered, improve customer satisfaction (CSAT), reduce cost and deflect up to 50% of incoming calls through interactive self service. When used in Telemarketing, these guides help increase average revenue per associate by guiding customers to the right products as per customer needs, handle customer objections and improve % of interactions that result in closed sales. Built on a unique decision network architecture (DNA) foundation, Yonyx is also the most powerful analytics platform that helps customers derive insights into their customer interactions that simply cannot be derived in any other way.

Nordis Expresso

nordistechnologies.com

Nordis Technologies is a leader and innovator in providing technology solutions to solve customer communications management and payment challenges. With Nordis’ patented, cloud-based Expresso application and product suite, businesses can quickly and efficiently create and manage critical print and digital communications and payments. Nordis delivers an end-to-end solution, with state-of-the-art lettershop and direct mail services to produce and deliver documents. Privately held Nordis Technologies is based in Coral Springs, Florida. Expresso - Take control of your customer communications management Gain unprecedented control and visibility when preparing, modifying and distributing transactional communications like billing statements, pay reminders, compliance letters, and more. The Expresso customer communications management (CCM) platform enables you to develop templates and easily make changes to printed or digital documents without having to wait on lengthy vendor processes. The Expresso CCM solution seamlessly integrates with our print and mail outsourcing, giving you the best of both worlds: easy-to-use CCM software combined with expert print production and outbound mailing. Customer Communications Management, Simplified * Easily develop reusable document templates through the CCM platform. * Upload a single data file and merge elements to customize each letter, statement, email, welcome kit or marketing piece. * Review documents, generate proofs for sign-off, and make disclosure changes in real time. * Track distribution, run detailed reports and create audit trails from the CCM software. * Integrate seamlessly with our state-of-the-art print and mail production facilities.

Pindrop

pindrop.com

Pindrop solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust for every voice interaction. Pindrop solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivaled amount of intelligence from every call encountered. Pindrop solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation. Pindrop solutions have been implemented in 8 of the top 10 US banks and 5 of the top 7 US life insurers. Additionally, 70% of Pindrop US customers are Fortune 500. Pindrop, a privately held company, headquartered in Atlanta, GA, was founded in 2011 and is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, and IVP. For more information, please visit pindrop.com.

SERV

goserv.com

SERV: The Ultimate Digital Assistant for Home Service Professionals SERV, your digital hub for home service excellence - a platform tailored to the unique rhythms of home service businesses, from solo practitioners to expanding teams. SERV combines the simplicity of a user-friendly mobile app, operational even offline for field technicians, with a comprehensive web portal for administrative staff to effectively manage and dispatch teams. Its platform is the go-to solution for a wide spectrum of home service providers, offering seamless, scalable tools that evolve with the business. Key Features: * AI-Powered Customer Interaction: Felix, its AI autoresponder, ensures consistent, professional communication, catering to client needs promptly and efficiently. * Adaptable CRM System: Perfect for businesses of all sizes, its CRM facilitates effortless management of customer interactions, streamlining the journey from first contact to job completion. * Robust Job Tracking: Stay updated with real-time job tracking capabilities, suitable for individual professionals and larger teams alike. * Cutting-Edge Payment Methods: Embrace the convenience of modern payment options, enhancing client experiences and keeping the business at the forefront of service innovation. * Efficient Call Management: Handle and log calls with ease, ensuring top-tier customer service as the business expands. * User-Friendly Scheduling: Its intuitive scheduling tools make booking services straightforward, reflecting a commitment to customer convenience. * Mobile App for Technicians: The SERV mobile app is designed for speed and simplicity, functioning flawlessly offline to keep technicians connected in the field. * Web Portal for Administration: Streamline operations with its web portal, enabling administrative staff to efficiently dispatch and manage teams.

SwiftCloud

swiftcloud.ai

SwiftCloud makes service-driven entrepreneurship easy - with a complete suite to run your service-driven business including e-Docs with eSign, advanced forms, CRM, Marketing, Tasks management & more. If you sell services, SwiftCloud can help you grow.

SwiftSupport

swiftsupport.ai

SwiftSupport is your go-to solution for enhancing customer interactions with the best live chat software and AI chatbots. Designed for both websites and apps, SwiftSupport boosts engagement by providing real-time assistance, enabling businesses to address customer queries promptly. Experience seamless communication that drives customer satisfaction and accelerates your business growth! Key Features: - Document Management: SwiftSupport offers seamless document handling with AI-driven analysis, providing instant answers and insights. - Web Crawling Intelligence: Our advanced web crawling feature extracts relevant data from websites, furnishing comprehensive insights for better decision-making. - Integration Capabilities: Effortlessly integrates with tools like Notion and Google Drive, enhancing productivity without disrupting your workflow. Sectors It Serves: - Customer Support: Elevate engagement with 24/7 AI assistance, reducing response times and improving satisfaction. - Healthcare: Secure, quick access to crucial information, aiding in patient care and data management. - Human Resources: Streamline HR processes with efficient handling of policies and queries. - Finance: Navigate and summarize complex financial data with ease. Why SwiftSupport? - Time Efficiency: Cut support response times by 50%. - Quick Deployment: Ready in minutes with easy integration and customizable themes to match your brand. - User-Friendly: Designed for simplicity and efficiency. SwiftSupport is more than a chatbot; it's an AI revolution for your business, ensuring smarter, faster, and intuitive operations.

tele-LOOK

tele-look.com

tele-LOOK is the internet-based platform for live video support from Freiburger Solutiness GmbH. Founded in 2016 by managing director Klaus Plüher as part of a creative founding team, Solutiness was one of the pioneers of audiovisual remote technology with tele-LOOK. As a low-threshold offer, tele-LOOK sees itself as a low-investment alternative to predominantly hardware-based systems in the field of visual assistance, such as smart glasses. Solutiness GmbH's offer is aimed at companies that provide technical support services via tele-LOOK. The customers of the industry-open communication service include companies in the mechanical engineering sector, manufacturers of agricultural machinery and commercial vehicles, providers of medical aids as well as companies in the homecare sector or household appliance manufacturers. In 2017, Solutiness GmbH received the “Service Management Award” from the Customer Service Association Germany e.V. for tele-LOOK as an outstanding service innovation. This was followed in 2018 with the “Service Globe Award for technical innovations”, an award for future-oriented solution ideas and approaches in the area of ​​live video support, presented by Euroforum Germany, a subsidiary of the Handelsblatt Media Group.

TimeShark.ai

timeshark.ai

Calling a restaurant should be a seamless experience, not a hassle. That’s why it created TimeShark.ai — to make every call feel personal, efficient, and enjoyable. It is transforming how restaurants connect with their customers, using AI to create a streamlined and satisfying interaction. With easy setup in under 30 minutes, TimeShark.ai’s virtual assistant ensures customers always receive a warm, personalized experience. Never miss an opportunity to engage and elevate service with TimeShark.ai. TimeShark.ai is an AI-powered receptionist and and customer service solution for businesses. The AI model is trained on various businesses and services, allowing it to answer customer questions live in real-time on the phone, eliminating the need for overseas call centers with poorly trained agents.

Bland AI

bland.ai

Transform your enterprise communication with Bland AI. Automate inbound and outbound phone calls using AI that sounds human. Perfect for sales, customer support, and operations with customizable voices and seamless integrations. Bland is a platform for AI phone calling. Using our API, you can easily send or receive phone calls with a programmable voice agent. Bland really cares about making its phone calls… * Fast: sub-second latency from person speaking to AI responding. * Reliable: it’s our responsibility, day in and day out, to make sure your phone calls work. No exceptions. * Ultra flexible: configure all aspects of your agent’s behavior, by settings it’s voice, creating transfer scenarios, configuring the initial greeting, etc.

HelpDocs

helpdocs.io

HelpDocs makes beautiful, easy to use support pages for product-focused teams. Knowledge bases that're easy to maintain, always relevant, and look great. It is solving customer support at scale with self-serve options that customers actually want to use. Better for your customers, and with a reduction in support volume, better for your bank balance too.

Churnfree

churnfree.com

Stop Losing Customers. Keep Your Revenue Through Increasing User Retention. Churnfree allows you to create customizable cancellation flows to win back customers and increase their lifetime value for your business, and help in reducing churn by 46% Churn is the number one enemy of any business. It's the silent killer that can erode your customer base and sap your profits. But there's a solution: Churnfree. Churnfree is the solution for reducing churn and retaining customers. It helps you create customer retention flows and win back your customers. With Churnfree, you can create custom retention flows to keep your customers engaged and coming back for more. And if they do ever slip away, you can win them back with targeted flows designed to get them hooked again.

AppEQ

appeq.ai

AppEQ.ai empowers Customer Success, Sales and Business Development teams in B2B organizations with a composable digital workspace. Seamlessly integrating real-time, contextual insights from multiple enterprise applications as an in-app widget, it eliminates app-switching, enabling faster, data-driven decisions. AppEQ automates workflows and adapts to evolving organizational needs. By increasing data accessibility by 5x, companies can boost productivity, streamline customer interactions, and drive revenue retention and growth through a unified, flexible workspace tailored to their unique needs.

HelpLook

helplook.net

HelpLook is a knowledge management platform that offers custom GPT chatbot solutions. It enables businesses to create self-service knowledge base, blogs, help centers, and supports document-based AI search and answers. With features like data encryption, customization options, and multilingual support, HelpLook provides a comprehensive knowledge hub experience. Advantages: 1. Customizable Chatbot 2. Multitemplate and Multilingual 3. Personalized Branding Display 4. Intelligent Responsive AI

Rapid7

rapid7.com

Accelerate cloud transformation with practitioner-first cybersecurity solutions. Level up SecOps capabilities with MDR, XDR, SIEM, threat intel, and VM. Confidently act to prevent breaches with a leading MDR partner. Organizations around the globe rely on Rapid7 technology, services, and research to securely advance. The visibility, analytics, and automation delivered through our Insight cloud simplifies the complex and helps security teams reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks.

VideoPeel

videopeel.com

Video Survey Solution for Employee Engagement, Customer Feedback, and Customer Support. Start collecting videos from employees, customers, & candidates in less than 5 minutes. VideoPeel is the premier remote video capturing platform for businesses to capture, respond to, analyze, and share videos from their customers. VideoPeel helps businesses 10X their amount of user-generated video content, so they can drive 20% plus conversions, traffic, satisfaction, and consumer insights.

ChatrHub

chatrhub.com

There’s a better way to service your customers. Simple yet powerful omnichannel solutions to engage customers quickly and cost-effectively. ChatrHub is an omnichannel A.I. chatbot and live-agent solution. Integrate your phones, text messages, website widget, social media, email, and team chat into one human and A.I. powered platform. With ChatrHub... * Automatically chat and text with customers. * Use pre-designed or custom conversation workflows. * Get started with an easy-to-install chat widget - and add it anywhere you want! * Transfer conversations from the AI chatbot to a live agent. * Measure conversion and resolution rates, and use data to make improvements. * Maintain a central repository of conversations for future reference.

Knowlarity

knowlarity.com

Knowlarity is the largest provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets. Knowlarity is headquartered in Singapore and was founded in 2009. Knowlarity pioneered a unique cloud communication technology for Asian and Middle eastern markets in 2009 and today has more than 15,000 paying businesses customers in these markets. It helps the business grow their revenue faster with its proprietary customer communication technology platform SuperReceptionist. In last 7 years, the company has grown from scratch to a global venture with 300+ employees, 1,000 partners and 8 offices in India, Southeast Asia and Middle East. Known for its innovation and process excellence, Knowlarity has received various awards such as the Amazon Excellence Award, Silicon India start-up of the year, Nasscom Emerge 50. The company has raised capital from global investors like Delta Partners, Sequoia Capital and Mayfield fund and is trusted by global companies including Google, Amazon, Uber, Practo, Ola, Zomato, Swiggy, Deliveroo, Yzer among others.

Voximplant

voximplant.com

Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backend infrastructure. Voximplant architecture is designed for serverless: developers upload their JavaScript code into our cloud and uploaded code is being executed automatically when a call arrives at the platform or when an HTTP API command is executed. A call can arrive at the platform from a phone network, from a SIP device or application, and from Voximplant Web or Mobile SDK.

Exly

exlyapp.com

Exly is a codeless all-in-one SaaS platform to build and grow your business from scratch. Not only can you organize recorded courses but also live classes, and webinars and send the links via WhatsApp. You can record & manage your courses and list them on your selling page of the website created with Exly. It even offers the option of organizing one-to-one consultations for offering personalized services. Now do more for less with Exly's gamut of services that include: One-to-one Consultations, recorded and live courses, webinars and workshops Automated email drip campaigns and reminders Customised wesbite builders Seamless Payment Gateway with custom payment links Discount codes, brand/affiliate partnerships, and early bird offers Super rich analytics

ZenCall

zencall.ai

In today's fast-paced world, ensuring seamless communication with customers is crucial for businesses. ZenCall is an innovative solution that promises to revolutionize the way companies handle their incoming calls. With ZenCall's AI secretary, missed calls become a thing of the past. This service operates around the clock, providing information, sending links, and only forwarding calls when necessary. ZenCall is more than just a call-handling service; it's a comprehensive tool designed to enhance customer satisfaction and streamline communication processes for businesses. Let's delve into this cutting-edge service and explore its myriad of features, benefits, and use cases. ZenCall offers a plethora of features designed to make call management effortless and efficient. Let's break down these features and their corresponding benefits: * Instant Call Notifications: Receive alerts through the ZenCall app when your AI agent handles a new call. Calls are transcribed into text for convenient reading within the app. * Unlimited Prompt Testing: Experiment with different prompts to refine how your AI agent responds to calls. This feature is available without any additional charge. *URL Link Sharing: Your AI can send URL links via text messages to facilitate transactions or bookings, directing customers to your online resources. * Call Redirection: The AI can redirect calls to a specific person or service, ensuring customers receive the help they need without delay. * Free ZenCall Phone Number: Get a complimentary phone number from ZenCall for managing your calls, with the option to keep your existing business number. * Global Local Numbers: Access local numbers in numerous countries, making your business more accessible to international customers. * Multilingual Support: The AI agent can interact in a wide array of languages, catering to a diverse customer base.

FeedbackNow

feedbacknow.com

Real-Time Signals for Your Real-Time Operations FeedbackNow gives businesses in healthcare, travel, multi-location retail, and major venues the ability to monitor, analyze and act on a continuous stream of customer feedback and other signals to optimize their operations using a simple and powerful system. Businesses are given this feedback instantly in FeedbackNow’s platform and are able to analyze data for trends, and prioritize action to improve experiences and operations. FeedbackNow enables brands to consistently deliver excellent CX and drive growth.

eGain

egain.com

eGain is a leading AI-powered knowledge platform designed to enhance customer engagement and improve operational efficiency across various industries. With a focus on providing trusted knowledge and process know-how, eGain offers a range of solutions that help organizations manage customer interactions effectively. Key Features: * AI Knowledge Hub: This centralized solution helps create, curate, and deliver knowledge at scale, ensuring that customer service teams have access to the right information at the right time. * Conversation Hub: eGain facilitates seamless multi-channel communication, allowing businesses to engage with customers through various platforms including chat, email, and social media. * Analytics Hub: The platform provides in-depth analytics to measure performance, customer satisfaction, and operational efficiency, enabling continuous improvement.

Calix

calix.com

Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix’s broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve.

Dialer360

dialer360.com

Dialer360 offers a comprehensive telecom solution featuring Ringless Voicemail, Predictive Dialer, Hosted PBX, AI Voicebot, VoIP Termination, and Click-to-Call Dialer. Key Features: * Multiple Dialing Options: Choose from various dialing methods, including predictive, power, and progressive dialing, to suit your operational needs. * AI Integration: Utilize AI-driven features like answering machine detection to streamline calls and maximize agent efficiency. * Hosted PBX Services: Benefit from cloud-based phone systems that eliminate the need for on-premise hardware and reduce maintenance costs. * Comprehensive Tools: Access features such as TPS/DNC filtering, recording portals, and CRM integrations to manage customer interactions effectively.

Uplight

uplight.com

Uplight is the technology partner for energy providers and the clean energy ecosystem. Uplight’s software solutions connect energy customers to the decarbonization goals of power providers while helping customers save energy and lower costs, creating a more sustainable future for all. Using the industry’s only comprehensive customer-centric technology suite and critical energy expertise across disciplines, Uplight is streamlining the complex transition to the clean energy ecosystem for more than 80 electric and gas utilities around the world. By empowering energy providers to achieve critical outcomes through data-driven customer experiences, delivering control at the grid edge, creating new revenue streams, and optimizing existing load and assets, Uplight shares a mission with its clients to make energy more sustainable for every community. Uplight is a certified B Corporation.

Butterflye

butterflye.io

Super charge your product usage, speed to adoption, and product engagement and let Butterflye generate all your end of release cycle documentation and GTM enablement comms with one click of a button. Butterflye is a product engagement platform that takes technical jargon and automatically generates release notes, changelogs and product briefs. The Butterflye effect turns those documents into easy-to-understand, persona-based messages for your entire GTM team and customers. Eliminate all your manual end of cycle documentation pieces and enable Sales & Marketing to go sell your new features.

eVoice

evoice.com

eVoice® is a simple and reliable communications solution that helps you connect with customers, clients, and colleagues with access anytime, anywhere. It provides a second line and allows you to use the eVoice app, so you don’t need a second phone! Discover the freedom of having your business line accessible from your smartphone. Make and receive calls, send and receive texts, access your phone contacts, and more, all from the eVoice app—without any headaches or restrictions. eVoice provides a virtual phone solution that’s perfect for entrepreneurs, freelancers, consultants, or anyone else who needs to stay connected with their business. Here are the eVoice features and benefits: * 3000 minutes/month with your business number. * Multiple extensions. * Separate work and personal voicemails by directing business voicemails to the app. * Create speed dial shortcuts. * Save and review call logs. * Access your phone contacts from within the app. * Screen calls to help manage your time. * Show your eVoice number as the caller ID for outbound calls.

SpeakPipe

speakpipe.com

SpeakPipe is an easy way to receive voice feedback from your podcast listeners or blog readers. No phone calls are required. SpeakPipe enables you to receive voice messages from your audience directly on your website, and allows you to make it super easy for your website visitors to contact you, leave feedback or testimonial.

Voiclet

voiclet.com

The key to a successful business is the ability to offer customer support anytime, anywhere. With Voiclet, you can receive customer calls directly on your phone, no matter where you are or what time it is. Voiclet also enables you to add various support agents to address customer inquiries at any time, all from the comfort of their own locations. Additionally, Voiclet facilitates calls from your website straight to your phone, ensuring seamless communication.

OlaSales

olasales.com

OlaSales uses AI to streamline your business operations in one powerful platform. Boost your productivity and dominate your goals. Tired of juggling multiple tools and platforms to manage your business? OlaSales offers a revolutionary solution: an all-in-one software powered by AI that streamlines your operations and empowers you to work smarter. Boost Sales and Communication: * Effortless Customer Management: OlaSales acts as your central hub, storing all customer information—contacts, emails, text conversations—in one organized place. This makes communication a breeze and eliminates scattered data woes. * Seamless Multi-Channel Engagement: Engage your customers on their preferred platform! Whether it's text messages, emails, website chat, Facebook Messenger, or GMB messaging, OlaSales lets you connect seamlessly. * Track Leads and Close Deals: Gain real-time insights into your sales pipeline with clear overviews. Track leads and opportunities at every stage, from initial contact to closing the deal. Teamwork Made Easy: * Shared Customer Data: OlaSales fosters collaboration by providing your team with shared access to essential customer information. This ensures everyone is on the same page, leading to smoother communication and more efficient teamwork. Beyond Sales: A Complete Toolkit: * OlaSales goes beyond just CRM. It offers a comprehensive suite of tools to manage all aspects of your business: * Marketing Automation: Build landing pages, design forms, and create automated workflows to streamline your marketing efforts. * Payments Made Easy: Accept payments directly through text messages, making transactions secure and convenient for your customers. * Social Media Management: Schedule posts, track engagement, and manage your social media presence all within OlaSales. * Project Management: Keep track of projects, assign tasks, and collaborate with your team using calendars, opportunities, and project management features. * Data-Driven Decisions: Generate comprehensive reports to gain valuable insights into your business performance. * And More! OlaSales offers a range of additional features like surveys, trigger links, membership management, email marketing, and even affiliate program management. Stop juggling multiple services and experience the power of OlaSales! This all-in-one solution empowers you to streamline operations, boost sales, and achieve your business goals.

boxx.ai

boxx.ai

Boxx.ai: AI for e-commerce. boxx.ai is an Artificial Intelligence tool that personalizes customer touch. AIDA maps users and actions/products to better engage customers. It makes your e-commerce business personalised for each customer in a matter of a few clicks with the world's most sophisticated algorithms crunching terabytes of data on powerful compute engines. Its ever-learning algorithms find hidden patterns in your data to identify the most personalized and relevant products for each customer, based on the probability to click or buy. Further, Boxx.ai's omni-channel execution engine follows each customer everywhere they go with just the perfect communication, to increase engagement, transactions or revenue by 40%.

Effebot

effebot.com

Effebot is a service that helps to send pre-recorded or generated voice messages to thousands of call recipients at once. Conduct any scripts and call scenarios with speech recognition and IVR functions. Integrate Effebot to your system with API. Enjoy a variety of features to enhance the customer experience of your clients, and save valuable time and money. Effebot provides auto-calls to improve CX and drive costs. An interactive call-center in your pocket - it has never been so simple to make more than 100k calls/day with human-like IVR. Main features: - API access; - Speech recognition and generation; - Analytics in real time; - Free Customer and Tech support. Commonly-used for: - appointment reminder; - notification; - verification. Effebot also provides White Label service, so you can set up your own solution and make money out of it. Mostly used in Marketing Agencies and BPOs.