Yonyx

Yonyx

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Website: corp.yonyx.com

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Yonyx is a cloud-based platform designed to create decision tree-driven interactive guides. It offers a range of features that enable businesses to streamline their processes and improve customer interactions. Key capabilities include content management tools, single-source publishing, and integrations with knowledge base platforms. Yonyx also provides a built-in ticketing system, allowing for efficient issue management.

One of the platform's standout features is its use of generative AI to create decision trees quickly. Additionally, Yonyx includes an AI translator to create multilingual decision trees, enhancing accessibility across different regions. Users can easily access data from third-party apps within their decision trees, facilitating a more integrated workflow. The platform also allows users to copy and paste nodes, enabling the quick reuse of decision trees and automating the traversal of conditions.

Yonyx is particularly useful for organizations looking to enhance their customer service and internal processes through interactive guides. It supports the creation of dynamic decision trees that can be easily integrated into existing systems, making it a valuable tool for businesses seeking to improve operational efficiency and customer engagement.

Yonyx is the leading cloud based platform for creating decision tree driven interactive guides. These guides are used for interactive troubleshooting, business process compliance, telemarketing, Human Resource processes, IT Helpdesk etc. Internal users access these guides from within CRM systems like Salesforce, Microsoft Dynamics, SAP, Oracle, NetSuite, ServiceNow, Zendesk etc. External users (e.g. consumers) access Yonyx interactive guides from your websites, mobile apps, social media pages etc. Using Yonyx guides for customer service helps improve consistency and quality of service delivered, improve customer satisfaction (CSAT), reduce cost and deflect up to 50% of incoming calls through interactive self service. When used in Telemarketing, these guides help increase average revenue per associate by guiding customers to the right products as per customer needs, handle customer objections and improve % of interactions that result in closed sales. Built on a unique decision network architecture (DNA) foundation, Yonyx is also the most powerful analytics platform that helps customers derive insights into their customer interactions that simply cannot be derived in any other way.

Website: corp.yonyx.com

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