Cyft is an AI app for managed service providers that automates ticket updates and billable hour logging, enhancing business operations through data analytics.

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Cyft is for managed service provider (MSP) technicians who need to document service work and log time in ConnectWise without reconstructing each task from memory. It uses the active ticket as context and captures call audio and on-screen activity while technicians work. After a call, Cyft drafts a ticket note and time entry for the technician to review and approve before they’re posted to ConnectWise. It’s designed for MSP teams that want to reduce manual ticket documentation and keep work records and billable hours tied to the right ticket.

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